Tata Business Support Services

  www.tata-bss.com
  www.tata-bss.com

Tata Business Support Services Reviews

Updated November 20, 2014
Updated November 20, 2014
31 Reviews
3.3
31 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Mr. Srinivas Koppolu
2 Ratings

Employee Reviews

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  1.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Hyderābād (India)
    Current Employee - Team Leader in Hyderābād (India)

    I have been working at Tata Business Support Services full-time (more than 5 years)

    Pros

    Work Environment is excellent here

    Cons

    Salary is less, and that's what employees voice

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Fast growing company, but management is not stable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Latham, NY
    Former Employee - Anonymous Employee in Latham, NY

    I worked at Tata Business Support Services full-time (less than an year)

    Pros

    Good culture, and the location is great. The CEO and COO are great guys but the Accounting department is run by cut throat people who just look at saving a nickel.

    Cons

    Growth is so fast that there is not enough office space. Company hires too many low end support people. A few managers are very unprofessional. Favoritism is very evident. It's a 24/7 operation so the emails and phone calls don't stop. Installers are overworked and stressed out. 12-14 hr days are common for installers, but the managers come and go in the office and are nowhere to be found 25% of the time during normal working hours. I was hired as a salary employee and got nothing for working 10-15 hrs extra a week, but if I had a doctor appt., I was docked personal comp time.

    Advice to ManagementAdvice

    Keeping salaries very low will just keep the revolving door spinning.

    Doesn't Recommend
    Positive Outlook
  3. 1 person found this helpful  

    An eye opener. They treat their employees terrible. Lie to clients causing loss of contract.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Marietta, OH
    Former Employee - Customer Service Representative in Marietta, OH

    I worked at Tata Business Support Services

    Pros

    Vacation time 4 wks at start.

    Cons

    The right hand didn't know what the left hand was doing. Company is fron India and have no idea how to treat their employees. Terrible turn over and they wouldn't listen to why people were leaving. Every thing was about business needs. We had a contract with Egencia and TATA managment was constantly lying to them causing the loss of the contract and over 150 people lost their jobs.

    Advice to ManagementAdvice

    Treat your employees like they are a valuable asset not just a number in a chair tied to a teliphone by a short cord. Provide feed back and reward good performance.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Unsatisfactory with the interview process take by the recruiters.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tata Business Support Services as an intern

    Pros

    You may have promotions as leadership and you will have a work-life balance and a good environment to work.It is good to work for the temporary purpose.

    Cons

    You will have some targets to be reached with in the time limit and you may have a little bit pressure of from your superior.

    Advice to ManagementAdvice

    Well my advice to management or for the HR is that please recruit the right candidates for the right job and stop preferring the unskilled recommended candidates from consultancy companies.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Most disgraceful experience for me working in TBSS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care in Hyderābād (India)
    Former Employee - Customer Care in Hyderābād (India)

    I worked at Tata Business Support Services full-time (less than an year)

    Pros

    Maintain good infrastructure and training sessions.
    Benefits are huge working with TBSS.

    Cons

    Team leads are mostly involved in creating suspicious circumstances around you even though they know what's the condition their team mate is going through and then boom! Finished!

    Advice to ManagementAdvice

    Take good care of working employees and some times understand their personal conditions like death, accident on the way to office, it seems very minute things but can make big difference.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Good to start with for a short term , but not good for long term.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tata Business Support Services part-time (less than an year)

    Pros

    friendly and helpful colleagues , can learn many things.

    Cons

    work pressure , targets , less pay and only one week half.

    Advice to ManagementAdvice

    make it a 5day week or hike the salaries.

  8.  

    i was working as a customer service representative i gain excellent experience working with tbss

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tata Business Support Services

    Pros

    tbss is very good environment to work and gain good experience very friendly nature and scope to learn new things

    Cons

    good remuneration, and very good growth opportunities.

  9.  

    Customer Support Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Executive in Hyderābād, Sind (Pakistan)
    Current Employee - Customer Care Executive in Hyderābād, Sind (Pakistan)

    I have been working at Tata Business Support Services full-time (less than an year)

    Pros

    Took 5 rounds of interview on the same day
    1. GD
    2. Typing Test
    3.Aptitude
    4.HR
    5.Telephonic
    6.Operational Manager
    Good management . Interview Panel, good staff.

    Cons

    should reject all the pg students in first round. should waste their time by just taking further rounds of interview than saying that you're not eligible for further rounds

    Advice to ManagementAdvice

    Should not waste time of Post graduation passout students.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    ok to have fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tata Business Support Services full-time (less than an year)

    Pros

    good culture,good ethics and brand

    Cons

    forced sales,shifts,and bad team leaders (partiality)

    Doesn't Recommend
    Approves of CEO
  11.  

    Participative management professional, with over nine years experience in telecom, hospitality and automotive sectors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Pune (India)
    Current Employee - Operations Manager in Pune (India)

    I have been working at Tata Business Support Services full-time (more than 10 years)

    Pros

    Work Envoirment , Brand Name, Skilled Resources

    Cons

    Pay grade below market share

    Recommends
    Negative Outlook

Tata Business Support Services Photos

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