Tata Business Support Services

www.tata-bss.com
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Tata Business Support Services Reviews

Updated April 13, 2015
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3.1
37 Reviews
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Recommend to a friend
Approve of CEO
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Mr. Srinivas Koppolu
6 Ratings

Employee Reviews

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  1. Fast growing company, but management is not stable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Latham, NY
    Former Employee - Anonymous Employee in Latham, NY

    I worked at Tata Business Support Services full-time (less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Good culture, and the location is great. The CEO and COO are great guys but the Accounting department is run by cut throat people who just look at saving a nickel.

    Cons

    Growth is so fast that there is not enough office space. Company hires too many low end support people. A few managers are very unprofessional. Favoritism is very evident. It's a 24/7 operation so the emails and phone calls don't stop. Installers are overworked and stressed out. 12-14 hr days are common for installers, but the managers come and go in the office and are nowhere to be found 25% of the time during normal working hours. I was hired as a salary employee and got nothing for working 10-15 hrs extra a week, but if I had a doctor appt., I was docked personal comp time.

    Advice to Management

    Keeping salaries very low will just keep the revolving door spinning.

  2. Helpful (1)

    An eye opener. They treat their employees terrible. Lie to clients causing loss of contract.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Marietta, OH
    Former Employee - Customer Service Representative in Marietta, OH

    I worked at Tata Business Support Services

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Vacation time 4 wks at start.

    Cons

    The right hand didn't know what the left hand was doing. Company is fron India and have no idea how to treat their employees. Terrible turn over and they wouldn't listen to why people were leaving. Every thing was about business needs. We had a contract with Egencia and TATA managment was constantly lying to them causing the loss of the contract and over 150 people lost their jobs.

    Advice to Management

    Treat your employees like they are a valuable asset not just a number in a chair tied to a teliphone by a short cord. Provide feed back and reward good performance.

  3. Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hyderābād (India)
    Former Employee - Anonymous Employee in Hyderābād (India)

    I worked at Tata Business Support Services full-time (more than a year)

    Pros

    GOOD, But work pressure is more during peak hours.Team leaders are friendly

    Cons

    Shifts are strenous and cab facilty

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  5. Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tata Business Support Services

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Very Good Infrastructure and very prompt reply

    Cons

    Needs more clarity on CTC and compensation benifits

    Advice to Management

    None

  6. It was quite good, not bad not excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hyderābād (India)
    Former Employee - Customer Service Representative in Hyderābād (India)

    I worked at Tata Business Support Services full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    good management, good work culture,good incentives

    Cons

    apart from low salary, no other complain

    Advice to Management

    salary is a low point, so make sure to review

  7. Work wise you can learn many things and explore but salary wise worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tata Business Support Services

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The best reasons to work here !!!
    1.Increase in the level of Communication
    2.Leaning Punctuality @ work
    3.Professional working environment
    4.Work experience with MNC experience

    Cons

    The worst reasons to leave the job are
    1.Salary is the issue
    3.Only one day in a week holiday
    4.Week off is scheduled as per the team leader (worst part)
    5.Taking leave is also crime
    6.No proper co-ordination between HR team and management

    Advice to Management

    Some best advice's are
    1.Hike the salaries based on market
    2.Increase the performance pay
    3.Team Manager co-ordination with team leader should be good !!

  8. Salary expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Executive in Noida (India)
    Current Employee - Technical Support Executive in Noida (India)

    I have been working at Tata Business Support Services full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    There environment is good.management is helping.

    Cons

    Very low salary.
    No appraisal policy.

    Advice to Management

    Kindly enhance salary for good profit.

  9. GOOD Organization to Learn Not to Earn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager in Hyderābād (India)
    Former Employee - Team Manager in Hyderābād (India)

    I worked at Tata Business Support Services full-time (more than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very Good at making you learn the Business
    You can easily grow if you are really talented
    Promotion are given as per the eligibility

    Cons

    Salary is the only constraint
    Inter Department / Intra Department politics is very high; however it is limited to higher management not to Executive level

    Advice to Management

    Pay more salaries (We know it is domestic but still considering to retain the talent of your organization)
    Harrasments from Higher management (So Called Ops Manager / Senior Ops / AVP / VP) to Team leaders or to there subordinates need to be under scanner; as many do not come out with complaints but the way they are treated is bad.. Specially with few proccess.

  10. Unsatisfactory with the interview process take by the recruiters.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern

    I have been working at Tata Business Support Services as an intern

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    You may have promotions as leadership and you will have a work-life balance and a good environment to work.It is good to work for the temporary purpose.

    Cons

    You will have some targets to be reached with in the time limit and you may have a little bit pressure of from your superior.

    Advice to Management

    Well my advice to management or for the HR is that please recruit the right candidates for the right job and stop preferring the unskilled recommended candidates from consultancy companies.

  11. Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Hyderābād (India)
    Current Employee - Team Leader in Hyderābād (India)

    I have been working at Tata Business Support Services full-time (more than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work Environment is excellent here

    Cons

    Salary is less, and that's what employees voice

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