Tata Business Support Services

  www.tata-bss.com
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Tata Business Support Services Reviews

Updated August 19, 2014
Updated August 19, 2014
27 Reviews

3.3
27 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Mr. Srinivas Koppolu
1 Rating

Employee Reviews

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  1.  

    i was working as a customer service representative i gain excellent experience working with tbss

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Tata Business Support Services

    Pros

    tbss is very good environment to work and gain good experience very friendly nature and scope to learn new things

    Cons

    good remuneration, and very good growth opportunities.

  2.  

    Fast growing company, but management is not stable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Latham, NY
    Former Employee - Anonymous Employee in Latham, NY

    I worked at Tata Business Support Services full-time for less than a year

    Pros

    Good culture, and the location is great. The CEO and COO are great guys but the Accounting department is run by cut throat people who just look at saving a nickel.

    Cons

    Growth is so fast that there is not enough office space. Company hires too many low end support people. A few managers are very unprofessional. Favoritism is very evident. It's a 24/7 operation so the emails and phone calls don't stop. Installers are overworked and stressed out. 12-14 hr days are common for installers, but the managers come and go in the office and are nowhere to be found 25% of the time during normal working hours. I was hired as a salary employee and got nothing for working 10-15 hrs extra a week, but if I had a doctor appt., I was docked personal comp time.

    Advice to ManagementAdvice

    Keeping salaries very low will just keep the revolving door spinning.

    Doesn't Recommend
    Positive Outlook
  3. 1 person found this helpful  

    An eye opener. They treat their employees terrible. Lie to clients causing loss of contract.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Marietta, OH
    Former Employee - Customer Service Representative in Marietta, OH

    I worked at Tata Business Support Services

    Pros

    Vacation time 4 wks at start.

    Cons

    The right hand didn't know what the left hand was doing. Company is fron India and have no idea how to treat their employees. Terrible turn over and they wouldn't listen to why people were leaving. Every thing was about business needs. We had a contract with Egencia and TATA managment was constantly lying to them causing the loss of the contract and over 150 people lost their jobs.

    Advice to ManagementAdvice

    Treat your employees like they are a valuable asset not just a number in a chair tied to a teliphone by a short cord. Provide feed back and reward good performance.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Customer Support Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Executive  in  Hyderābād, Sind (Pakistan)
    Current Employee - Customer Care Executive in Hyderābād, Sind (Pakistan)

    I have been working at Tata Business Support Services full-time for less than a year

    Pros

    Took 5 rounds of interview on the same day
    1. GD
    2. Typing Test
    3.Aptitude
    4.HR
    5.Telephonic
    6.Operational Manager
    Good management . Interview Panel, good staff.

    Cons

    should reject all the pg students in first round. should waste their time by just taking further rounds of interview than saying that you're not eligible for further rounds

    Advice to ManagementAdvice

    Should not waste time of Post graduation passout students.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    ok to have fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tata Business Support Services full-time for less than a year

    Pros

    good culture,good ethics and brand

    Cons

    forced sales,shifts,and bad team leaders (partiality)

    Doesn't Recommend
    Approves of CEO
  7.  

    Participative management professional, with over nine years experience in telecom, hospitality and automotive sectors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager  in  Pune (India)
    Current Employee - Operations Manager in Pune (India)

    I have been working at Tata Business Support Services full-time for more than 10 years

    Pros

    Work Envoirment , Brand Name, Skilled Resources

    Cons

    Pay grade below market share

    Recommends
    Negative Outlook
  8.  

    Awesome work culture with deliberate opportunities for career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSA  in  Hyderābād (India)
    Former Employee - TSA in Hyderābād (India)

    I worked at Tata Business Support Services as an intern for less than a year

    Pros

    The values, ethics that they follow for the employees' welfare is amazing

    Cons

    Strict at their time management and issue resolution within TAT

    Positive Outlook
  9.  

    Great experience to work in such a company where employees were so supportive and it is one of the best place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Tata Business Support Services full-time

    Pros

    The employees were so cooperative that burden of work did not get through my mind at all.

    Cons

    The only demerit is they give a very small amount as a salary.

    Advice to ManagementAdvice

    Finding someone very good and enthusiastic in the company they increase the salaary so that the employee should not think to leave the job.

    Doesn't Recommend
    Neutral Outlook
  10.  

    good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Executive  in  Mohali, Punjab (India)
    Former Employee - Customer Care Executive in Mohali, Punjab (India)

    I worked at Tata Business Support Services full-time for more than a year

    Pros

    As it was my first job, i had a good work experince working with TBSS, work environment is good.

    Cons

    salary is less, there is not much growth opportunity.

    Advice to ManagementAdvice

    no advice to the management.

    Recommends
    Positive Outlook
  11.  

    working as a customer are executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Executive  in  Hyderābād (India)
    Current Employee - Customer Care Executive in Hyderābād (India)

    I have been working at Tata Business Support Services full-time for more than a year

    Pros

    docomo postpaid taking the call and givne theresoluton on call

    Cons

    taking the calland exalating to the higher oficials

    Advice to ManagementAdvice

    to know all the problmes of the agents

    Recommends

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