Teavana

www.teavana.com
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Teavana Reviews in Los Angeles, CA

Updated January 26, 2015
Updated January 26, 2015
4 Reviews
3.8
4 Reviews

Recommend to a friend
Approve of CEO
Teavana CEO Andrew T. Mack
Andrew T. Mack
4 Ratings

Review Highlights

Pros
  • Also unlimited free tea while on the clock is an awesome perk as well (in 110 reviews)

  • You learn a LOT about tea culture and become a tea snob very quickly (in 22 reviews)


Cons
  • having to follow the sales process even when it does not make any sense (in 44 reviews)

  • The sales goals can be challenging if you're not in a high volume store (in 40 reviews)

More Highlights

4 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Heavy sales job that is fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Los Angeles, CA
    Former Employee - Team Lead in Los Angeles, CA

    I worked at Teavana part-time (more than a year)

    Pros

    Good People
    Great Tea
    30% Discount on Teavana and Starbucks, plus free mark outs from Starbucks.

    Cons

    Heavy driven sales
    Don't make sales and you get your hours shortened until you do.
    Super annoying meetings.

    Advice to ManagementAdvice

    Don't make the schedules and promotions based sorely on one's numbers but instead, a combination of numbers and customer service factors.

    Recommends
    Positive Outlook
  2.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Los Angeles, CA
    Current Employee - Team Lead in Los Angeles, CA

    I have been working at Teavana

    Pros

    Great team to work with.

    Cons

    Sales goals are hard during the slow months of the year

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Very positive with room to grow from within.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Los Angeles, CA
    Current Employee - General Manager in Los Angeles, CA

    I have been working at Teavana full-time (more than 3 years)

    Pros

    Fast past and dynamic work environment. Opportunities to bonus each month. Great benefits and high rate of promotion from within.

    Cons

    Sometimes stressful goals. Performance based heavily on foot traffic and uncontrollable situations.

    Advice to ManagementAdvice

    Continue to invest in and develop your team. Constant communication and transparency is key.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    High pressure sales made working there horrible

    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Teavana part-time (less than a year)

    Pros

    You can drink all the tea you want for free while working.

    Cons

    Every employee is required to memorize a script and stick to it, NO MATTER WHAT! You are expected to take EVERY customer through a tour of the store that begins with the most expensive item in the store (the cast iron tea set), and and ends up at the counter with the employee pouring tea into a 1 pound container and pushing up to 5 times (it's in the manuel that people need to hear new information 5 times) to get them to purchase so that they can save a whole 10%. You want to save money, right? We were required to say that too.

    Advice to ManagementAdvice

    Stop forcing employees and customers to take the scripted tour of the store that pushes high priced items. Stop forcing employees to push the 1 pound tin which degrades customers that either don't want to or can't afford to spend over $100 for tea.

    Doesn't Recommend
    No opinion of CEO

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