Teavana Reviews

Updated July 28, 2015
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2.9
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Recommend to a friend
Approve of CEO
Teavana CEO Andrew T. Mack
Andrew T. Mack
134 Ratings

Pros
  • Also unlimited free tea while on the clock is an awesome perk as well (in 110 reviews)

  • got to learn a lot of interesting facts about tea (in 22 reviews)

Cons
  • Sales process could use reworking (in 44 reviews)

  • You expect to make your sales goals (in 40 reviews)

More Pros and Cons

439 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Mismanagement but trying

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Team Member " Teaologist"
    Current Employee - Sales Team Member " Teaologist"

    I have been working at Teavana full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    -Cool teas -Learn a lot about tea -Starbucks benefits

    Cons

    The company is in a period of transition thanks to Starbucks, and doesn't really know what they're doing. They want you to be a pushy salesperson, but not too pushy. They want you to give someone the full tea journey, but to get them out in 5 minutes. They want you to meet sales goals that, even when met, you are not rewarded for. There is a bonus system, but it is almost impossible to attain any time outside of the holiday season.

    Advice to Management

    Figure out what you want. Listen to employees.


  2. poor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Coram, NY
    Current Employee - Assistant Store Manager in Coram, NY

    I have been working at Teavana full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    free drinks ,friendly customers, get to try all teas, sample tea to customers,sell gift boxes and tea pots

    Cons

    fight for sales,low hours,no training, all for themselves, no teamwork ,poor scheduling bonus hard to acheive

    Advice to Management

    train employees instead of trying to steal all sales,treat employees nice and respectful


  3. Fun retail job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teavana part-time

    Pros

    Interesting retail job compared to many others. it was fun learning about the different teas and products which kept you busy and engaged.

    Cons

    The only qualm was the push to sell to patrons walking by. The strategy completely makes sense, but employees would fight over customers, and it took away from the fun. Overall, fun job


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Was OK as a part-time mall job for a student

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Bridgewater, NJ
    Former Employee - Barista in Bridgewater, NJ

    I worked at Teavana part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    * I was lucky enough to work with good people * Was being paid decently above minimum wage (I was just a barista) * Since it is owned by Starbucks, you get an employee discount at Starbucks, and you can also get free coffee beans * Get to drink tea while at work for free (within reason) * Is a fairly social job, can be a fun environment

    Cons

    * General managers were frequently recycled. I suspect they were not being paid much more than I was and I was only a barista. * Since it was in a mall, everyone was required to be working at "prime time" for the mall---in the late afternoon and evening Thurs-Sunday. Say good bye to your social life on the weekend! * Brutal hours during the holidays (but that is how it is for all retail stores in the mall for the most part) * If your GM is under a lot of pressure to get the sales numbers up, they will be breathing down your neck to up-sell and pressure customers when you realize they don't want to buy anything--you may get in trouble for not trying hard enough * company assigns grades to every sales associate (baristas do not get grades thankfully) and if you are working hours that do not get much mall traffic (like on a week day) then your numbers will naturally be lower--and you get lower grades. No matter how good of a worker you are, if you get consistently low grades from month to month you are automatically terminated. I've never seen this happen in my store but some people had warnings.

    Advice to Management

    * Listen to your employees, especially if they have been there for a while--they know how the local customers tend to be, what tends to work and not work, etc. * Just because you think something is


  6. Pushy sales tactics, underpaid associates

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Keyholder in Richmond, VA
    Former Employee - Keyholder in Richmond, VA

    I worked at Teavana part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Unlimited free tea during your shift, free swag sometimes.

    Cons

    Underpaid for expectations of sales volume; bonus structures are bogus and difficult to achieve even in the highest traffic malls

    Advice to Management

    Pay associates a better hourly wage to retain talent, restructure sales tactics (you come off as really pushy if you follow the prescribed sales techniques)


  7. Team lead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in New York, NY
    Current Employee - Team Lead in New York, NY

    I have been working at Teavana

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The coworker are the best

    Cons

    We don't have enough teas and Products to sell to the customers


  8. Great Place, Too bad its changing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Orlando, FL
    Former Employee - Team Lead in Orlando, FL

    I worked at Teavana (Less than a year)

    Pros

    Great staff and people great tea

    Cons

    Company is heading to a bad direction thanks to starbucks


  9. Store manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Tampa, FL
    Current Employee - Store Manager in Tampa, FL

    I have been working at Teavana full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Health benefits, stock and 401k. Also free spotify premium membership and free cups of tea. Free pound of coffee a week

    Cons

    Sales process, management structure and training materials. Change in upper management was too frequent

    Advice to Management

    Clear goals, less sales pressure, more incentive. Better pay and bonus structure.


  10. Great place to work if you give it your all

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Atlanta, GA
    Former Employee - Sales Associate in Atlanta, GA

    I worked at Teavana part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great if you like tea and talking to people. Substantial job training. Room for advancement if you perform. Retirement fund available.

    Cons

    High turnover rate. Employees often moved from location to location.


  11. great coworkers, terrible anything rkse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate and Barista in Las Vegas, NV
    Former Employee - Sales Associate and Barista in Las Vegas, NV

    I worked at Teavana part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    the people who work here on a street level, including managers are amazing, caring, supportive. partially easy to move up, but this is a negative, because even all the way to regional management, you can just be replaced.

    Cons

    upper management does not understand their stores, or what to do. ideas and plans change far too often, hours are cut, stores are reprimanded even if the customers are not there. they will hire dozens of people and give just small handfuls of hours. If you're barista, you're paid lower than others, with the responsibility of inventory management, stock, and shipping. Upper management prefers to watch stores and reprimand, rather than talk directly to employees and try to work and understand, and develop.

    Advice to Management

    Treat your stores and employees like people. Care for them. Teavana is designed to be a relaxed environment and it's the opposite lately, and getting worse.



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