Teavana Reviews

Updated April 27, 2015
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2.8
388 Reviews
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Teavana CEO Andrew T. Mack
Andrew T. Mack
119 Ratings

Pros
  • Also unlimited free tea while on the clock is an awesome perk as well (in 110 reviews)

  • You learn a LOT about tea culture and become a tea snob very quickly (in 22 reviews)

Cons
  • having to follow the sales process even when it does not make any sense (in 44 reviews)

  • The sales goals can be challenging if you're not in a high volume store (in 40 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. GM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teavana full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company really allows you to grow as a person and as a coo-worker too

    Cons

    AM don't really know how to motivated GM and just expects numbers be done by magic !

    Advice to Management

    To really pay close attention when a store is having isuess with management in the store

  2. tough tough tough!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teavana part-time

    Pros

    Benifits, able to drink as much tea as you want, 401k, dental, vision and health, 40% discount on teavana, and starbucks, you learn as much as possible about loose leaf tea. you will always work with great people

    Cons

    highly competitive, co workers constantly steal sales from other coworkers- oh and yes you are required to meet a specific amount for sales for each shift, you are giving an instruction manual of about 200+ pages that you are required to read and learn , you are required to make sales, and use the script they provide for you, if you dont they will call you out on it , this job is not for everyone as it requires a lot, but the benifits are great and it is a wonderful company to grow in! you can very easily move up in your career here just make the sales!

    also hours they give you depend on how much sales you are making , meaning no sales = no hours!!

    Advice to Management

    be nicer when training staff!

  3. Decent part time work, with the right manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Knoxville, TN
    Former Employee - Sales Associate in Knoxville, TN

    I worked at Teavana part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good tea discounts and unlimited drinks while on your shift. It is fun and interesting to learn all about the different teas

    Cons

    Manager makes all the difference and managers can come and go pretty quickly. You get your hours based on sales goals and it often becomes a very competitive nature while individuals try to meet their own goals

    Advice to Management

    Focus on the goals of the store more than individuals. Collaboration would look a lot nicer to customers than competition

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  5. Great place to learn sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Holder in Burlington, MA
    Former Employee - Key Holder in Burlington, MA

    I worked at Teavana part-time (More than 3 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Love the products (though they have gone significantly down in recent years by adding more sugar and less tea leaves), and it's great training for a sales position.

    Cons

    Management is out of touch and unprofessional. Sales goals are often unrealistic and so the commission structure was bogus. As a manager, they also denied me a partial commission of $300, which would have been a drop in the bucket for them, and a huge help to me as I was making under $10... as a manager. The music we had to play in store was terrible and haunts me to this day

    Advice to Management

    It's retail, but that doesn't excuse lack of transparency about bonus structures as well as denying someone compensation for earning business for the store.

  6. Team Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Costa Mesa, CA
    Current Employee - Team Lead in Costa Mesa, CA

    I have been working at Teavana part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Discount at Starbucks, had a 1 pound mark out.

    Cons

    Bad management at this location.

    Advice to Management

    Train employees better. Don't abuse new hires by sampling their entire shift. Pay hire especially when the sales team are the people make your money. Have more reasonable goals.

  7. I love this company, there are only a few drawbacks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Teavana full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The people are amazing, I love the tea and the sales environment is amazingly fun as well as tuning my abilities to become something more that an assistant manager one day.

    Cons

    Once I got to the AGM position it became extremely difficult to receive any training to become something more. I work harder than any GM that store has ever seen yet because of the turnover rate of GMs in that area I was unable to get what I needed training wise in order to advance. They are also very invested in outside hires rather than investing in people who are already working for them.

    Advice to Management

    Work hard to show your worth, but be prepared to be turned down because of the interest in outside hires.

  8. Sales Associate (Partner)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Teaologist in Hampton, VA
    Current Employee - Sales Associate/Teaologist in Hampton, VA

    I have been working at Teavana (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good brand, decent discount at Teavana and Starbucks, weekly mark-out at Starbucks, fun work environment, company embraces individuality

    Cons

    Low hourly pay, tough sales goals, constant changes in the sales process

    Advice to Management

    Every change in the sales process frustrates long-time employees even more. Find something that works and stick with it long enough to see it work.

  9. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Sunrise, FL
    Current Employee - Anonymous Employee in Sunrise, FL

    I have been working at Teavana part-time (More than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    My team is amazing and we all get along really well. We get many benefits because Starbucks bought out teavana and they provode their employees with amazing benefits such health insurance, stocks, and retirement fund.

    Cons

    They pay very little, and after a year I only got a $0.25 pay raise.

  10. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teavana part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The company was growing fast. It was during the time that Starbucks bought the company. I learned interesting sales techniques and met great people.

    Cons

    The sales strategy seemed forceful and a little manipulative. The company on a sales level at least is all about the next sale and not so much about the customer.

    Advice to Management

    Don't put so much pressure on employees

  11. Good place for a short time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Aventura, FL
    Current Employee - Sales Associate in Aventura, FL

    I have been working at Teavana

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    had great manager, lovely coworkers ok pay

    Cons

    pay not sufficient for work expected, low commission

    Advice to Management

    too much micromanaging from external managers, puts pressure on store managers which trickles down

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