Teavana Reviews

Updated September 16, 2014
Updated September 16, 2014
294 Reviews
2.7
294 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Teavana CEO Andrew T. Mack
Andrew T. Mack
92 Ratings

Review Highlights

Pros
  • Also unlimited free tea while on the clock is an awesome perk as well (in 100 reviews)

  • got to learn a lot of interesting facts about tea (in 19 reviews)


Cons
  • If you have a shred of intelligence, the mind-numbing sales process will drive you crazy (in 38 reviews)

  • Sales goals are a joke in some locations and the rewards you get are not worth mentioning (in 29 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    It's been a whirlwind of information, you will never hear the end of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader  in  Atlanta, GA
    Current Employee - Team Leader in Atlanta, GA

    I have been working at Teavana part-time for less than a year

    Pros

    I think my sales skills have improved significantly.
    This has a great schedule for college students.

    Cons

    I think the pay isn't fair enough for the people who lead open and close shop.

    Advice to ManagementAdvice

    My shop had great support and training program. It is fast paced, but make sure you don't push the employees or customers too hard.

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    Worked 2 Years as Bar/Stock

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista
    Former Employee - Barista

    I worked at Teavana part-time for more than a year

    Pros

    Exposure to tons of teas, free drinks while on the clock, fairly decent healthcare. If you're really into tea its a great learning experience.

    Cons

    Very difficult to get days off, extremely high pressure during holidays, impossible expectations (such as keeping the entire store clean by oneself), AMs and DMs being aggressive and sometimes very rude

    Advice to ManagementAdvice

    Ease up on the ridiculous sales goals for sales team members. Don't expect one person to be able to do the job of many.

    Recommends
    No opinion of CEO
  3.  

    Great Concept, Where Next?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate
    Current Employee - Corporate

    I have been working at Teavana full-time

    Pros

    Creative culture, flex hours, great co-workers, high quality standards.

    Cons

    The recent acquisition by Starbucks poses a great challenge as staff adjust to the next work culture. The corporate office is combining with Starbucks, which is actually a benefit if you live in Seattle.

    Advice to ManagementAdvice

    Keep Teavana moving in a tea specific direction, and let the concept maintain a unique retail perspective from what Starbucks already does so well.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    started amazing. then starbucks took over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Columbus, OH
    Former Employee - Store Manager in Columbus, OH

    I worked at Teavana full-time for more than 3 years

    Pros

    it has a ton of potential for personal growth. the pay wasn't bad for retail. good benifits, fast past sales environment, if your good with people you'll do great with the job

    Cons

    once starbucks took over. the sales goals got harder and hard to meet. they changed the sales process and how the company was functioning on a day to day basis. just didn't seem like the same teavana. upper management like area managers and regional directors can be very rude. if your store isn't doing well its completely blamed on the manager. without any outside factors

    Advice to ManagementAdvice

    spend more time in your stores.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    It was alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead
    Former Employee - Team Lead

    I worked at Teavana part-time

    Pros

    Tea, tea, tea, tea, tea

    Cons

    The Sales pitch and competing for hours based on sales

    Advice to ManagementAdvice

    Be like the old Starbucks and care about employees and customers

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Disappointing company. Great tea

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teavana

    Pros

    My co workers. Free tea during shift

    Cons

    No hours. Poor management. Poor pay.

  8.  

    Nice perks, average

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Teaologist  in  Dublin, OH
    Former Employee - Sales Associate/Teaologist in Dublin, OH

    I worked at Teavana part-time for less than a year

    Pros

    -Tea is fantastic and you get to drink it all day.
    -Very thorough training program- learn the entire tea making process from start to finish, and a very specific sales pitch. I liked the guidance of the selling process.
    -Sometimes employees were offered a free pound of looseleaf or other perks.
    -It's nice that they offer healthcare and now discounts with Starbucks.

    Cons

    I worked in a mall where the most common customers were teenagers, soccer moms, and mall walkers. Few customers were ever willing to buy anything, yet I was still held to my $250 daily goal, which was nearly impossible on for all but the best salespeople. As a result, my hours were cut drastically. There is little room for anyone who is introverted or unwilling to aggressively push sales on people.

  9.  

    Good in the beginning. Horrible near the end.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teavana - Sales Associate  in  Portage, MI
    Former Employee - Teavana - Sales Associate in Portage, MI

    I worked at Teavana part-time for less than a year

    Pros

    The health benefits are awesome. Free cups of tea whenever you are working. ONLY WHEN YOU ARE WORKING

    Cons

    Was trained on 4 different ways to do my job.
    The demand for sales were outrageous.
    Stealing of sales happened all the time.
    Hours where so bad that employees never knew if they worked the shift they where given until that day. I got call off at least once a week.
    No consistent hours. Only upper management got full time hours (40 hours). Even team leads who are authorized to get 30 hours might get them.
    PRODUCTIVITY MEANS EVERYTHING. if your productivity isn't good you will not get the hours. SO SALE SALE SALE

    Advice to ManagementAdvice

    I understand management is very complicating and furious. I really do. However; being trained BY THE BOOK would help.
         Also, sales are important but so is making a connection with the customer.
         Having to tell upper management to bring out indicator tea first was a big shock. A customer came in asking for a nice green tea. I ALWAYS brought out indicator tea. She was going to bring out a lower class green tea before I told them to bring out indicator green tea. I was asked why. I had to lie and tell them that I have helped these customers before. I upped there sale and they didn't say thanks for the catch.
         Before new management comes to the store have them train at headquarter so they know what is going on. The new manager at 264 was only taught sampling before taking over management at our store. our district manager and regional manager had to come in to train them. I think that is wrong.
         Even when a team lead or sales associate gets good productivity they don't get the hours to reflect the hard work they did.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Team Leader/ Key Holder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder
    Current Employee - Key Holder

    I have been working at Teavana part-time for more than a year

    Pros

    You get to drink tea all day.
    Decent benefits

    Cons

    Starbucks has taken over so it's constantly changing. Poor pay. Mostly sell herbals which isn't real tea than traditional tea. You have to make a certain amount of money to make bonus a month. Barely full time. 30ish hours maybe As a manager

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Don't work here if...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead  in  Buffalo, NY
    Former Employee - Team Lead in Buffalo, NY

    I worked at Teavana part-time for less than a year

    Pros

    -You don't want to get good sales experience
    -You don't to try a lot of teas and get good discounts
    -You don't want to get free coffee from Starbucks

    Cons

    -You can't handle having a nasty manager (found it in a lot of stores I have even visited)
    -You expect to make your sales goals
    -You want to enjoy the holiday season

    Advice to ManagementAdvice

    Be nicer to your employees and customers who wish to try the tea

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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