Teavana

  www.teavana.com
  www.teavana.com

Teavana Reviews

Updated November 26, 2014
Updated November 26, 2014
326 Reviews
2.8
326 Reviews
Rating Trends

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Teavana CEO Andrew T. Mack
Andrew T. Mack
101 Ratings

Review Highlights

Pros
  • Also unlimited free tea while on the clock is an awesome perk as well (in 110 reviews)

  • You learn a LOT about tea culture and become a tea snob very quickly (in 22 reviews)


Cons
  • having to follow the sales process even when it does not make any sense (in 44 reviews)

  • The sales goals can be challenging if you're not in a high volume store (in 40 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Training, OK company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Team Lead in Strongsville, OH
    Former Employee - Visual Team Lead in Strongsville, OH

    I worked at Teavana full-time (more than an year)

    Pros

    Free tea on the job is awesome. The training is top-notch. You'll learn a lot about tea, health, and sales techniques. Co-workers are almost always super fun friendly and driven people.

    Cons

    The pressure to sell and standing at the sample station is awful sometimes. I mean, really awful.
    There is an incredibly high turnover rate, so even if you're up for a promotion, if you get a GM, branch or regional manager, they probably don't have the same agenda as your previous management.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Good for enthusiastic people who like commission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teavana - Sales Associate in Overland Park, KS
    Former Employee - Teavana - Sales Associate in Overland Park, KS

    I worked at Teavana full-time (less than an year)

    Pros

    The tea is really good, and the products are solid. If you can reel customers in, you're golden. People who sold the most stuff got extra incentives like a free teakettle, etc. Good if you like to rotate - i.e. you give samples at the door part of your shift, make teas for customers another part, encourage customers to buy part of your shift. At the time I was employed, it seemed to be a good place for growth because they had just opened their first store in the area and I saw several managers climb the ranks.

    Cons

    You have to be very "motivated" (read- PUSHY!) and learn a lot of rehearsed knowledge to pass on to customers. No control over what section of the store you will work in, which means you may not work for commission as often as you'd like. You also will have to stand at the door and try to force tea into the faces of passing by shoppers. If you don't like working for commission or you are shy, I wouldn't advise it. It was fun for a while.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Do you like tea?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant General Manager in Tulsa, OK
    Current Employee - Assistant General Manager in Tulsa, OK

    I have been working at Teavana part-time (more than an year)

    Pros

    All the tea you can drink
    Very friendly people
    Good discounts on tea and product
    Free pound of Starbucks coffee a week
    Lots of people interaction

    Cons

    They changed health benefits
    High turnover rate in employees
    Inflexible schedules
    No sick days
    Not allowed to be "full time"

    Advice to ManagementAdvice

    Let the managers had a little slack on sales, it's very difficult to run the store and be top sales at the same time

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    High-Stress, Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in San Diego, CA
    Former Employee - Barista in San Diego, CA

    I worked at Teavana part-time (less than an year)

    Pros

    Awesome coworkers and really cool people work here (for the most part,) you get to drink as much tea as you want while on duty, now that they're connected to Starbucks you get a pound of coffee a week!

    Cons

    Very stressful and thankless job as a barista, I was making minimum wage and there are no tip jars for the barista which is unfortunate. Super sales driven, I was not the best salesperson so I ended up being in stock and being a barista for the most part which was awesome but then when they needed sales they were disappointed in my work... but I wasn't even a salesperson. Turn over rate is very high, managers are not nice.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Sales Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teavana part-time

    Pros

    You get to work in a calm environment and learn about/sample lots of tea. You can discuss tea and tea accessories with people all day. If you hit your sales goals you can get a small bonus.

    Cons

    You start at minimum wage and even if you get a sales bonus it doesn't add much. Your sales goals can be unreasonably high- it was common that no one in my store hit their sales goals. Sometimes they wanted you to sell in a way that felt exploitative of the customers.

    Advice to ManagementAdvice

    Pay your employees more

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Fun, but little to no advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Albany, NY
    Current Employee - Team Member in Albany, NY

    I have been working at Teavana part-time (more than an year)

    Pros

    Coworkers are great, all the tea you can drink, discounts at both Starbucks and Teavana. Part time benefits.

    Cons

    Lots of stress and pressure for not a lot of pay. SOME people advance if they work hard but others are kept from being promoted regardless of skill. I was told, when I was hired two years ago, that only people who have worked their way up would get promoted. Not true. We had a few outside managers, people hired to be team leads (when it was their first time working for Teavana,) and rarely was anyone QUALIFIED promoted. Not worth it.

    Advice to ManagementAdvice

    Let the managers have lives outside of work. We've had some of our best managers leave because of the pressure.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Stressful work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teavana part-time (less than an year)

    Pros

    Introduced to new flavors of tea. Unlimited tea samples, Able to enjoy tea while working, Get to meet interesting people on the sales floor. starbucks discount.

    Cons

    Somewhat unfriendly management, Not enough hours during shifts, pushy sales tactics stressful and too sales based, made barely above minimum wage without meeting sales goals

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    OK, if you are a tea drinker

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teavana part-time (less than an year)

    Pros

    All the tea you can drink while on the clock. Weekly free 1# bag of Starbucks coffee, as Starbucks is the parent company.

    Cons

    They really want you to be pushy. I personally, as a customer in any store, find that annoying.

    No opinion of CEO
  10.  

    Sales process is deceitful, but drinking tea all day was really great..

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teavana part-time (less than an year)

    Pros

    I loved drinking tea all day, that's the only thing I missed.

    Cons

    The sales process is manipulative and they only care about sales. If you don't sell as much as you want they are practically done with you. Good sales = likability. Have a bad week or the store is slow = banishment, looked down upon, pushed to do more. Basically ended up developing an anxiety problem because of how much they stressed me out. Company values are solely on sales. Stuff is overpriced. They say the culture is tea but really all they want is $$$$$$. You could advance if you were ruthless in sells. I thought it was going to be a relaxed environment where we educated and communicated about tea, but really it was a shrk--like environment, riddled with people who would steal sales. Assistant managers compete with team members.

    Advice to ManagementAdvice

    Manager makes all the difference.

    Recommends
    No opinion of CEO
  11.  

    Assistant manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teavana

    Pros

    discount was decent and free tea in store whenever you want was always nice. but other than that not much else

    Cons

    selling strategy is aggressive and manipulative too much focus on deceiving the customer into buying more than they need or want.

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