Teavana Reviews

Updated September 3, 2015
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3.0
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Teavana CEO Andrew T. Mack
Andrew T. Mack
142 Ratings

Pros
  • Also unlimited free tea while on the clock is an awesome perk as well (in 110 reviews)

  • got to learn a lot of interesting facts about tea (in 22 reviews)

Cons
  • Sales process could use reworking (in 44 reviews)

  • You expect to make your sales goals (in 40 reviews)

More Pros and Cons

464 Employee Reviews

Sort: Popular Rating Date
  1. Tea Troubles

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Reston, VA
    Former Employee - Team Lead in Reston, VA
    Doesn't Recommend
    Neutral Outlook

    I worked at Teavana full-time (More than a year)

    Pros

    Great tea quality with awesome product info.

    Cons

    Harsh sales environment and little reward.


  2. Helpful (1)

    Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager/Assistant General Manager in Chicago, IL
    Current Employee - Shift Manager/Assistant General Manager in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Teavana full-time (More than a year)

    Pros

    They really go through an extensive training process that prepares you for the type of sales that is expected out of you. Being partners with starbucks you also get PTO, 401K, stock, and full health benefits for employees working 20+ hours that have been with the company a minimum of 6 months.

    Cons

    If you work in the retail stores and not the tea bars, your hours are based off of how well you sell and sometimes the hours can get really really low and hard to depend on as a job.

    Advice to Management

    If hired on as PT, give PT, if hired on as FT, give FT. Having dedicated employees scared that if they don't sell perfectly they wont be getting a high paycheck, is very sad.


  3. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Derry, NH
    Current Employee - Anonymous Employee in Derry, NH
    Recommends
    Positive Outlook

    I have been working at Teavana full-time (Less than a year)

    Pros

    Great atmosphere lots of room for growth

    Cons

    Transition to Starbucks pay is slow

    Advice to Management

    More management roles in higher up


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Tea Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Teaologist in New York, NY
    Current Employee - Sales Associate/Teaologist in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teavana full-time (Less than a year)

    Pros

    To become a Tea connoisseur. Learn the in and out of Tea. Including the background and history of Tea. Educating Teavana consumers so they can learn about the true meaning of Teavana. The daily challenges you face as a Tea associate. Meeting objectives and sale goals as a partner.

    Cons

    A bit of a downside about Teavana would have to be to be the slight lack of training skills within the company. We train collectively but not a lot of one on ones for the newer hires. With that happening occasionally some partners lack efficiency and knowledge of job responsibilities.

    Advice to Management

    More one on one training to make sure partners feel confident in their work and they would be able to be a great example of management. Not only to corporate, but to Teavana consumers. Consumers tend to judge an establishment based on the team collectively.


  6. Team Lead

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teavana part-time

    Pros

    Great team, hours were flexible but I always got the hours I was promised.

    Cons

    Sometimes the store was slow, and some of the sales tactics seemed outdated.

    Advice to Management

    Listen to your customers and don't just try to throw things at them and hope that they buy.


  7. Helpful (1)

    Would be awesome, but..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead
    Current Employee - Team Lead
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Teavana part-time

    Pros

    Very creative, sales goals, drink tea all day, employee discount, laid-back work environment

    Cons

    Horrible management, marketing is terrible, no respect for employees, no room for growth, low pay for what is expected of the positions

    Advice to Management

    Pay raises and better marketing. It's annoying how often people have no idea what Teavana even is. I was asked if we were a paint shop the other day. Whether that was stupidity on the customers part our corporate, I blame both. Also, does no one proof-read the instructions they send out to the company? Are they not getting paid enough either where they feel like they don't have to hit "spell-check?" Because it's quite annoying to have to read something where "cylinder" was spelled "cylandar" every time it was mentioned. There are always errors!! Just because Starbucks owns the company now, does NOT mean this company can be thrown on the back burner. You want the business to succeed? Invest more time, respect the employees, and TAKE SUGGESTIONS FROM THE WORKERS. We know how the stores function!


  8. very nice people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Teavana full-time (Less than a year)

    Pros

    Nice environment and cool people to work with

    Cons

    Pay is not amazing


  9. Helpful (1)

    tea partner

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tea Partner in Holyoke, MA
    Former Employee - Tea Partner in Holyoke, MA
    Doesn't Recommend
    Neutral Outlook

    I worked at Teavana part-time (Less than a year)

    Pros

    fun energetic job, spend most of the time talking, all the free tea you could want and a decent discount on expensive products

    Cons

    very "clicky" even thought there is only a small number of employees, when you fall out of the "click" you get less hours, very very pushy towards sales

    Advice to Management

    be non biased towards religion / friends / personal interests, understand that sales cannot be made on slow days


  10. Anon teavana review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    -Learn extensive knowledge and culture of tea -Friendly environment within the stores. Everyone is one big family. -Extensive variety of teas -Benefits between both Teavana and Starbucks -Experience gained from job lasts a lifetime

    Cons

    -Continuous problems with corporate -Lack of promotion from within -Recent drop in quality of learning tea knowledge and culture. -Aggressive business tactics -Pay is not great


  11. Pushy sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Teavana part-time

    Pros

    Lots of free tea. Tea is fun to sell. Not a busy place during the week and closing is relatively easy.

    Cons

    God help you if you do not sell a pound of tea to every tea buying customer. Training insists that you show a customer (even if they asked for only 2 ounces) what a pound looks like and push them to buy that pound, even if they said they were on budget. Your name is published to the district and the district manager criticizes you if you don't meet the sales requirement. Also, they do not promote from within very well: promises of advancement are made to retain ambitious employees, but no help is given if you want to advance.

    Advice to Management

    Ease up! Customers generally know what they want and nobody likes a pushy sales person.



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