Teavana

www.teavana.com
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Teavana Reviews

Updated March 1, 2015
Updated March 1, 2015
355 Reviews
2.8
355 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Teavana CEO Andrew T. Mack
Andrew T. Mack
110 Ratings

Review Highlights

Pros
  • Also unlimited free tea while on the clock is an awesome perk as well (in 110 reviews)

  • You learn a LOT about tea culture and become a tea snob very quickly (in 22 reviews)


Cons
  • having to follow the sales process even when it does not make any sense (in 44 reviews)

  • The sales goals can be challenging if you're not in a high volume store (in 40 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Teavana

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Metairie, LA
    Former Employee - Team Lead in Metairie, LA

    I worked at Teavana full-time (less than a year)

    Pros

    Free tea, unlimited samples, working with cool co-workers who also have a love of tea, being able to sell tea to people, meet different people, new tea flavors every few months

    Cons

    No big pay difference between team leader and team member, pushy sales attitude, store manager (above tea leader) very rude and the whole mall didn't like her, she made working there a bad experience, manager had a problem with you being in school

    Advice to ManagementAdvice

    Get better management not the team leaders but above them

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    It's a stepping stone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Norfolk, VA
    Former Employee - Team Lead in Norfolk, VA

    I worked at Teavana part-time (more than a year)

    Pros

    It's a good place to learn how to sell. They change how you sell frequently so your always learning. And if your good there is room for growth in the company.

    Cons

    They don't let you work more than 21 hours a week and they spread that out over five days so the cost of going to work is pretty high. Your hours are tied to sales unless your a manager or team lead, so everyone is fighting everyone else. They also schedule way to many people so competition is as nasty as it can get. And the pay is supper small and you always run the risk of being sent home. Also managers will pressure lower level employees to buy things from them to make up for sales not made during the day.

    Advice to ManagementAdvice

    Longer shifts like 6 or 8 hours for all employees. Better pay or commission instead of bonuses. Also you might want to change the way the sales reports show up because a employee making nine dollars an hour can see the profit and cost of goods what they are selling and it's really discouraging. Oh and stop changing the sales tactics so often it's confusing to the long standing customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Teavana

    Pros

    There was a great chance for growth and advancement. Always opportunities for relocation. The company values were fantastic along with the training provided.

    Cons

    Teavana was somewhat an organized disaster. It seemed as though they just couldn't figure out how to put it all together, My work life balance was horrendous. I was always so concerned about sales that I was scared to ask for time off. The pay and benefits were something to be worked on as well.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Excellent retail environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teavana

    Pros

    love the products, the senior management is good; being a subsidiary of Starbucks has great benefits (including stock grants);

    Cons

    pay is low for all; bonus structure attempts to fill the gap, but falls far short;

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Potential to be Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Boston, MA
    Former Employee - Team Lead in Boston, MA

    I worked at Teavana

    Pros

    Fun environment, free tea, lots of learning!

    Cons

    This was before Starbucks took over, but the push to sell tea was too much. It ended up making everyone in my store fight and hate each other. Friendly sales competition turned nasty due to pressures put on by district managers.

    Advice to ManagementAdvice

    Focus more on Customer Service than selling like a bad car saleman.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Great upward movement. Bad pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager
    Former Employee - Assistant General Manager

    I worked at Teavana

    Pros

    Tea, customers are great, coworkers great, rewarding

    Cons

    They do not pay employees enough

    Advice to ManagementAdvice

    pay people more to get better outcomes

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    I'd stay away from teavana

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Ferndale, MI
    Current Employee - Team Member in Ferndale, MI

    I have been working at Teavana part-time (more than a year)

    Pros

    Since Starbucks owns us we get a few awesome benefits and free cups of tea. Who doesn't love free cups of tea??

    Cons

    Unorganized. Poor pay. Unfortunately it's a very stressful, cutthroat environment. A lot is expected out of a single employee as far as different sales goals and MANY merchandise goals. Also management has a tendency to steal sales from their employees.

    Advice to ManagementAdvice

    Lay back a little bit. I'm glad you have high expectations but yours are a little ridiculous especially for how unorganized the company is. Also, the management in your stores are poor trainers and steal sales like no other. I believe management does so poorly because so much is expected out of them too and too much focusing on paper work and conference calls rather than getting the stores sales they actually worked for.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Impossible unless you live at home/have 2 jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Lead in Orlando, FL
    Former Employee - Operations Lead in Orlando, FL

    I worked at Teavana part-time (more than 3 years)

    Pros

    I was a team lead and worked there for 3 years. The free drinks and discount were honestly the only pros.

    Cons

    Pay is pathetic, even when promoted to management. Impossible to live off of even with 2 roommates at home. The pressure would be manageable otherwise, but still difficult. Sales goals are ridiculous, and upper management is a joke, with constant turnover and no real authority structure.

    Advice to ManagementAdvice

    Like a previous reviewer said, lighten up. Don't dangle employee's hours over their heads like table scraps, and respect the cost of living in this country when you ask for a person's heart and soul.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Not worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Fairfield, CA
    Former Employee - Sales Associate in Fairfield, CA

    I worked at Teavana part-time (less than a year)

    Pros

    Product is good quality, employee discount, free drinks while on the clock.

    Cons

    Co-workers trying to take over your sales (especially management), HUGE book of scripts with no room for individualization, scripts see customers as all cookie cutter when thats not how reality is, high pressure sales which make customers uncomfortable. Unless you work in a very busy store, its highly unlikely you'll hit your sales goal and actually get a bonus.

    Advice to ManagementAdvice

    Stop trying to take credit for your employee's sales just to make your own sales goal. Stop playing favorites for scheduling purposes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Teaologist
    Former Employee - Sales Associate/Teaologist

    I worked at Teavana part-time (less than a year)

    Pros

    They were relatively thorough for the training. They would give new employees decent hours. One of the perks of working there was getting discounts on merchandise. Plus you could drink tea throughout the shift.

    Cons

    They were very heavily focused on numbers/sales As one would expect, there is a lot of competition between employees to make sales which would cause tension between the employees. Also, there was a lot of favoritism. Poor pay for the amount of work required.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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