Teavana

  www.teavana.com
  www.teavana.com

Teavana Reviews

Updated December 15, 2014
Updated December 15, 2014
330 Reviews
2.8
330 Reviews
Rating Trends

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Teavana CEO Andrew T. Mack
Andrew T. Mack
103 Ratings

Review Highlights

Pros
  • Also unlimited free tea while on the clock is an awesome perk as well (in 110 reviews)

  • You learn a LOT about tea culture and become a tea snob very quickly (in 22 reviews)


Cons
  • having to follow the sales process even when it does not make any sense (in 44 reviews)

  • The sales goals can be challenging if you're not in a high volume store (in 40 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excellent company, great product, moving forward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teavana

    Pros

    Great atmosphere, excellent product and training

    Cons

    Lower than retail rate salary

    Recommends
    Positive Outlook
  2.  

    Fun, be prepared to learn! High sales pressure, eased some

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in San Jose, CA
    Former Employee - General Manager in San Jose, CA

    I worked at Teavana

    Pros

    Great place to work if you like to learn. If you learn and follow the sales process it can be very fun. Use to have high sales pressure, changed some with Starbucks turnover.

    Cons

    High pressure to make sales goals

    Advice to ManagementAdvice

    Spend the time to teach your employees that want to learn and they will do well.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great Training, OK company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Team Lead in Strongsville, OH
    Former Employee - Visual Team Lead in Strongsville, OH

    I worked at Teavana full-time (more than an year)

    Pros

    Free tea on the job is awesome. The training is top-notch. You'll learn a lot about tea, health, and sales techniques. Co-workers are almost always super fun friendly and driven people.

    Cons

    The pressure to sell and standing at the sample station is awful sometimes. I mean, really awful.
    There is an incredibly high turnover rate, so even if you're up for a promotion, if you get a GM, branch or regional manager, they probably don't have the same agenda as your previous management.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Amazing environment and product

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Teavana

    Pros

    Great product, good discounts at Starbucks and Teavana, learn fast paced retail,

    Cons

    Not competitive pay, rocky transition to starbucks, losing original philosophy of what the tea drinking exoeriencing is

    Advice to ManagementAdvice

    Less micromanagement, don't compare top volume to low volume- each store is unique.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    only stuck around for the tea tbh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Orlando, FL
    Former Employee - Barista in Orlando, FL

    I worked at Teavana part-time (less than an year)

    Pros

    free tea, good partnership discount, fun co workers

    Cons

    they pay absolutely sucks as well as the hours, its a very stressful enviroment with a lot of pressure, oh and it just keeps getting worst

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Good for enthusiastic people who like commission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teavana - Sales Associate in Overland Park, KS
    Former Employee - Teavana - Sales Associate in Overland Park, KS

    I worked at Teavana full-time (less than an year)

    Pros

    The tea is really good, and the products are solid. If you can reel customers in, you're golden. People who sold the most stuff got extra incentives like a free teakettle, etc. Good if you like to rotate - i.e. you give samples at the door part of your shift, make teas for customers another part, encourage customers to buy part of your shift. At the time I was employed, it seemed to be a good place for growth because they had just opened their first store in the area and I saw several managers climb the ranks.

    Cons

    You have to be very "motivated" (read- PUSHY!) and learn a lot of rehearsed knowledge to pass on to customers. No control over what section of the store you will work in, which means you may not work for commission as often as you'd like. You also will have to stand at the door and try to force tea into the faces of passing by shoppers. If you don't like working for commission or you are shy, I wouldn't advise it. It was fun for a while.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Do you like tea?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant General Manager in Tulsa, OK
    Current Employee - Assistant General Manager in Tulsa, OK

    I have been working at Teavana part-time (more than an year)

    Pros

    All the tea you can drink
    Very friendly people
    Good discounts on tea and product
    Free pound of Starbucks coffee a week
    Lots of people interaction

    Cons

    They changed health benefits
    High turnover rate in employees
    Inflexible schedules
    No sick days
    Not allowed to be "full time"

    Advice to ManagementAdvice

    Let the managers had a little slack on sales, it's very difficult to run the store and be top sales at the same time

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    High-Stress, Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in San Diego, CA
    Former Employee - Barista in San Diego, CA

    I worked at Teavana part-time (less than an year)

    Pros

    Awesome coworkers and really cool people work here (for the most part,) you get to drink as much tea as you want while on duty, now that they're connected to Starbucks you get a pound of coffee a week!

    Cons

    Very stressful and thankless job as a barista, I was making minimum wage and there are no tip jars for the barista which is unfortunate. Super sales driven, I was not the best salesperson so I ended up being in stock and being a barista for the most part which was awesome but then when they needed sales they were disappointed in my work... but I wasn't even a salesperson. Turn over rate is very high, managers are not nice.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Sales Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teavana part-time

    Pros

    You get to work in a calm environment and learn about/sample lots of tea. You can discuss tea and tea accessories with people all day. If you hit your sales goals you can get a small bonus.

    Cons

    You start at minimum wage and even if you get a sales bonus it doesn't add much. Your sales goals can be unreasonably high- it was common that no one in my store hit their sales goals. Sometimes they wanted you to sell in a way that felt exploitative of the customers.

    Advice to ManagementAdvice

    Pay your employees more

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Good product, aggressive sales environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Teaologist in Willow Grove, PA
    Former Employee - Sales Associate/Teaologist in Willow Grove, PA

    I worked at Teavana part-time (more than an year)

    Pros

    Good company, strong work life balance, training is a long process for sales associate but honestly it is not bad.
    Free tea while at work
    Good discount
    Easy to sell product

    Cons

    Aggressive sales technique
    Makes working with customers feel uncomfortable
    They make you say things about the products that can be misleading

    Advice to ManagementAdvice

    Store managers were good however, the vertical nature of the company makes policies seem to be implemented harshly

    Recommends
    Neutral Outlook
    No opinion of CEO

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