Teavana

www.teavana.com
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Teavana Reviews

Updated March 6, 2015
Updated March 6, 2015
361 Reviews
2.8
361 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Teavana CEO Andrew T. Mack
Andrew T. Mack
110 Ratings

Review Highlights

Pros
  • Also unlimited free tea while on the clock is an awesome perk as well (in 110 reviews)

  • You learn a LOT about tea culture and become a tea snob very quickly (in 22 reviews)


Cons
  • having to follow the sales process even when it does not make any sense (in 44 reviews)

  • The sales goals can be challenging if you're not in a high volume store (in 40 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I love it here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Boulder, CO
    Current Employee - Retail Sales Associate in Boulder, CO

    I have been working at Teavana part-time (less than a year)

    Pros

    Great benefits, awesome coworkers, lots of fun, get to drink tea all shift, bonus for high sales

    Cons

    No organized training, Some managers are having problems breaking away from the old pushy sales tactics, not awesome pay

    Advice to ManagementAdvice

    Get away from being pushy! People continuously complain about the sales tactics and that is still giving us a bad name, get more organized training.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Fun company to work for if you like the people you work with
    Great for a college student or young adult

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant General Manager in South Portland, ME
    Current Employee - Assistant General Manager in South Portland, ME

    I have been working at Teavana

    Pros

    Free tea to drink while you're working
    Employee discount of 30% off

    Cons

    Unrealistic expectations and sales goals

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Good place to start, bad place to stay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teavana part-time (more than a year)

    Pros

    I started as a team member, and got promoted as a team lead. It was my first retail job experience, and I've learned a lot working here (both about retail and tea in general.) My coworkers are all awesome, and I do genuinely enjoy spending my shifts with them. Plus we get the perks of starbucks (mark-outs, automatic gold-card, partner "perks") They offer good benefits. You have to potential to bonus each month, which is nice. You also get paid every week, which is also nice. Working your way up is easy.

    Cons

    The pay sucks for the work load they put on you. There's not much of a pay difference between the team leads and the team members ( i think there's only a few cents difference.) They expect a lot from you when you work. High sales pressure, which isn't fun. Low payroll, so if you don't sell and have high numbers, you won't get many hours. depending on the store you work, management might be awful. I've heard horror stories about how dirty some stores are, about how management treats their staff, ect. I was lucky to get hired into a place where management is cool and we have unusually low turnover compared to surrounding stores. They also keep changing procedures and how they want us to sell every week it seems. They put lots of pressure on management, with little pay. The company is down as a whole, so everyone else is suffering. Communication between corporate and retail stores is extremely poor. work-life balance is also not the best, but i feel like that comes with retail.

    Advice to ManagementAdvice

    Test things out and think things through before springing new procedures on your stores. Communicate better, and put less pressure on those in your stores. Get feedback from your stores, instead of assuming what's going to work and whats not. They're the ones in the stores day-to-day, so they'll know whats best.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Potential to be innovative, but plagued by poor management practices. Goals are difficult but doable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Teaologist
    Former Employee - Sales Associate/Teaologist

    I worked at Teavana part-time (more than a year)

    Pros

    Free tea and the opportunity to meet some unique customers. For the most part the atmosphere is laid-back...unless there is a customer there. Luckily, my management was very flexible regarding my school schedule. Comprehensive training.

    Cons

    Poor sales practices. Poor management from corporate. At one point I was harassed by a "traveling" manager for not implementing sales practices that I felt ethically uncomfortable with. Inaccessible HR.

    Advice to ManagementAdvice

    Learn how to effectively communicate feedback on employees' performance. Connect retail/corporate culture.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Teavana

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Metairie, LA
    Former Employee - Team Lead in Metairie, LA

    I worked at Teavana full-time (less than a year)

    Pros

    Free tea, unlimited samples, working with cool co-workers who also have a love of tea, being able to sell tea to people, meet different people, new tea flavors every few months

    Cons

    No big pay difference between team leader and team member, pushy sales attitude, store manager (above tea leader) very rude and the whole mall didn't like her, she made working there a bad experience, manager had a problem with you being in school

    Advice to ManagementAdvice

    Get better management not the team leaders but above them

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    It's a stepping stone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Norfolk, VA
    Former Employee - Team Lead in Norfolk, VA

    I worked at Teavana part-time (more than a year)

    Pros

    It's a good place to learn how to sell. They change how you sell frequently so your always learning. And if your good there is room for growth in the company.

    Cons

    They don't let you work more than 21 hours a week and they spread that out over five days so the cost of going to work is pretty high. Your hours are tied to sales unless your a manager or team lead, so everyone is fighting everyone else. They also schedule way to many people so competition is as nasty as it can get. And the pay is supper small and you always run the risk of being sent home. Also managers will pressure lower level employees to buy things from them to make up for sales not made during the day.

    Advice to ManagementAdvice

    Longer shifts like 6 or 8 hours for all employees. Better pay or commission instead of bonuses. Also you might want to change the way the sales reports show up because a employee making nine dollars an hour can see the profit and cost of goods what they are selling and it's really discouraging. Oh and stop changing the sales tactics so often it's confusing to the long standing customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Teavana

    Pros

    There was a great chance for growth and advancement. Always opportunities for relocation. The company values were fantastic along with the training provided.

    Cons

    Teavana was somewhat an organized disaster. It seemed as though they just couldn't figure out how to put it all together, My work life balance was horrendous. I was always so concerned about sales that I was scared to ask for time off. The pay and benefits were something to be worked on as well.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Excellent retail environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teavana

    Pros

    love the products, the senior management is good; being a subsidiary of Starbucks has great benefits (including stock grants);

    Cons

    pay is low for all; bonus structure attempts to fill the gap, but falls far short;

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Potential to be Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Boston, MA
    Former Employee - Team Lead in Boston, MA

    I worked at Teavana

    Pros

    Fun environment, free tea, lots of learning!

    Cons

    This was before Starbucks took over, but the push to sell tea was too much. It ended up making everyone in my store fight and hate each other. Friendly sales competition turned nasty due to pressures put on by district managers.

    Advice to ManagementAdvice

    Focus more on Customer Service than selling like a bad car saleman.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Forced to be uncomfortably pushy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teavana

    Pros

    Pay, benefits, 401K, easy to move up.

    Cons

    Only easy to move up because so much turnover. Must follow sales process to the letter or you'll get scolded. People often called out in front of customers to push another tea or item.

    Advice to ManagementAdvice

    Train people to maximize sales without being pushy. I never followed their guidelines, and was one of the highest selling members in the states. Show customers things they say they need, and maybe they'll come back.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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