Teavana

  www.teavana.com
  www.teavana.com

Teavana Reviews

Updated December 22, 2014
Updated December 22, 2014
333 Reviews
2.8
333 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Teavana CEO Andrew T. Mack
Andrew T. Mack
103 Ratings

Review Highlights

Pros
  • Also unlimited free tea while on the clock is an awesome perk as well (in 110 reviews)

  • You learn a LOT about tea culture and become a tea snob very quickly (in 22 reviews)


Cons
  • having to follow the sales process even when it does not make any sense (in 44 reviews)

  • The sales goals can be challenging if you're not in a high volume store (in 40 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fast upward mobility opportunities, high stress-high payoff, large turnover rate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in Grandville, MI
    Former Employee - Assistant General Manager in Grandville, MI

    I worked at Teavana full-time (less than an year)

    Pros

    Career wise, Teavana offers tons of opportunities for leadership and promotions. I was able to move up from team member to team leader in 3 months, then Assistant General Manager in another 3 months and I was on the fast track to General Manager of my own store (within a 3 month time frame) before I left the company. The company also offers 2% commission if you make your monetary goal for the week. You also get to learn new and sharpen your old salesperson skills, meet new people and making lasting friendships with coworkers (Teavana seems to attract really outgoing, friendly and awesome people). Lastly, one of the greatest pros of working for Teavana is that you get paid weekly.
    Company perks are free cups of tea while at work, free 1lb of coffee or tin of tea (other options as well) a week from Starbucks, 30% off all items from Teavana or Starbucks, and automatic upgrade to Gold Star for signing up your rewards card.

    Cons

    This job is highly stressful; it's strictly sales driven, you have to ensure that the store reaches its goals by making your personal goals as well as helping others reach theirs. You have to talk to people all day and constantly use pushy sales tactics to finalize sales. The hours are usually all over the place and my management had large issues allowing people to switch/change hours. For all these reasons, turnover rate can be quite high.

    Advice to ManagementAdvice

    Even though selling is our job, please offer employees tons of incentives and encouragement because it really is a tough job.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Teavana was definitely my best job ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Cleveland, OH
    Former Employee - General Manager in Cleveland, OH

    I worked at Teavana full-time (more than 3 years)

    Pros

    The diversity, openness, and value the company puts into its employees was great. A lot of opportunities to progress with the company.

    Cons

    The hours were not very consistent, and keeping up with making sales goals. Obviously like most retail companies, we had to work around the holidays.

    Advice to ManagementAdvice

    Let us know things a little quicker in advance. Things changed pretty quickly after it became a public company and later bought by starbucks.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Concept, Where Next?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate
    Current Employee - Corporate

    I have been working at Teavana full-time

    Pros

    Creative culture, flex hours, great co-workers, high quality standards.

    Cons

    The recent acquisition by Starbucks poses a great challenge as staff adjust to the next work culture. The corporate office is combining with Starbucks, which is actually a benefit if you live in Seattle.

    Advice to ManagementAdvice

    Keep Teavana moving in a tea specific direction, and let the concept maintain a unique retail perspective from what Starbucks already does so well.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Pleasant and Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Boston, MA
    Current Employee - Barista in Boston, MA

    I have been working at Teavana part-time (more than an year)

    Pros

    Drinking all the teas, health conscious ideas, friendly co-workers, fun work goals, presenting teas to customers, helping others feel good/better, understanding and appreciative management.

    Cons

    Limited scheduling and no room for advancement. (These are only because as a barista you have limited hours and can not advance unless you are also a sales associate. It is my own decision to leave the sales to the sales associates and focus on making the best samples, customer teas, cleaning, and stocking.) The pay isn't high, but the work isn't hard.

    Advice to ManagementAdvice

    Knowing not everyone will buy everything, being reasonable with store goals, and appreciating staff.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great company with great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Cleveland, OH
    Current Employee - Team Lead in Cleveland, OH

    I have been working at Teavana part-time (more than an year)

    Pros

    Owned by Starbucks, provides great health benefits even for part time employees. Company is rapidly expanding so there are a lot of opportunities for moving up.

    Cons

    How many hours you work are based on your sales performance and you are on commission so if you are uncomfortable with sales, you may want to look elsewhere.

    Advice to ManagementAdvice

    It would be nice to still get commission even if you don't make your goal

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great. The people are super nice and friendly. Everyone is devoted and dedicated to the brand and comapny

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Allocator in Atlanta, GA
    Former Employee - Allocator in Atlanta, GA

    I worked at Teavana full-time (more than an year)

    Pros

    Dedicated workers. Everyone is passionated about the brand of Teavana. Great energy around the company. Have a mock store in the corporate office, so you get to drink free tea all day,

    Cons

    VP's are leaving frequently
    Workers are quitting frequently due to the lack of supervising

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Amazingly fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Salt Lake City, UT
    Current Employee - Team Member in Salt Lake City, UT

    I have been working at Teavana part-time (less than an year)

    Pros

    All you can drink tea while you work, employee discount, bonus incentives, and an all around fun environment to work in. If you love talking to people, making sales and amazing tea this is the place for you.

    Cons

    Hours are determined by sales and pay is relatively low if you don't bonus.

    Positive Outlook
    Approves of CEO
  9.  

    Funniest job ever!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teavana

    Pros

    Great people, interesting product, family like team, friendly high energy environment, delicious cups of tea! The best part time job I ever had!

    Cons

    Does not pay much (literally the only con) I know I need 20 words but sorry not many cons for teavana!

    Advice to ManagementAdvice

    Thanks for caring about your team, keep it up!

  10.  

    Amazing, feels like a second home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Team Member in New York, NY
    Current Employee - Team Member in New York, NY

    I have been working at Teavana part-time (less than an year)

    Pros

    Great Environment, Dream Management, Bonus Checks

    Cons

    Success in the company is solely based on sales per hour. Must be a proficient sales associate

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Fun and challenging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teavana full-time (more than 3 years)

    Pros

    Great area manager very supportive.

    Cons

    Company takes time about promoting.

    Advice to ManagementAdvice

    Promote

    Recommends
    Neutral Outlook
    Approves of CEO

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