Teavana Reviews

Updated June 26, 2015
421 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset

421 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (2)

    Love my location, Corporate could use some work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teavana part-time (More than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Good people, all you can drink tea during shifts, good products, discounts with starbucks and markouts.

    Cons

    Highly competitive, hours based off sales per hour (completely skewed), company changes procedures and sales process every week with little to no communication, no training. Customers can be extremely rude and frustrating (get used to hot tea spilled on you).

    Advice to Management

    Better training, less pushy sales tactics. We've lost so many customers because of the sales process that doesn't take customer needs into consideration.


  2. Helpful (1)

    field manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Manager in Los Angeles, CA
    Current Employee - Field Manager in Los Angeles, CA

    I have been working at Teavana (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    30% discount, great tea, Great training tools with Block cards, work independently, lap top and ipad use in the field, great co-workers and some very long time partners who are loyal to the brand.

    Cons

    You work 7 days a week. Literally! daily conference calls sometimes too many in a day, no notice from upper management for calendar changes or visits. The state of the business is not good. A lot of high stress. No work life balance. Executives are hiring outside the company to fill all positions thinking it will save the business. Company has gone through 4 Vice presidents in 2 years. It appears executives are throwing spaghetti at a wall and seeing what sticks. Its very sad considering Teavana use to be a great place to work and since the Starbucks buy-out the company has gone down hill. Company will be downsizing but no one wants to talk about that nor notify field management when stores will close.

    Advice to Management

    Tell us what's really going on don't beat around the bush. If upper management expects us to work 7 days a week then make that up with pay. With hours we put in we might as well be a barista at Starbucks. Have incentives for upper management since no one is making a bonus. Change the bonus system and field leaders will be more motivated to turn around the business. Pay us what Starbucks upper management makes and treat us as = and not the Teavana red headed step child of Starbucks. Working us 7 days a weeks will not turn around the business. Even God rested on the 7th day. This just turns partners to despise the job and look for employment outside the company.


  3. Helpful (1)

    Specialty retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead
    Current Employee - Team Lead

    I have been working at Teavana

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Fun products. Tasty tea. Decent benefits.

    Cons

    Too much stress to make unrealistic sales goals. Pressure to sell a certain way

    Advice to Management

    trust your employees to do their jobs- they know their customers


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sale associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teavana

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Being able to try all the different teas

    Cons

    unrealistic hourly goals that are not reachable


  6. In store

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teavana

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Discounts, close to house, free tea during shifts,

    Cons

    Shady selling to consumers by over weighing


  7. Helpful (1)

    If you REALLY need a job, or like pushy sales.

    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teavana part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Discounted tea.. as much free tea as you can drink during your shift, as well as starbucks perks
    Most of my coworkers were nice.
    That's probably it...

    Cons

    SUPER pushy sales and SUPER by-the-book strict sales methods, at least at the store I was at.
    Even though there was "training"- mine was never completed correctly and I felt super nervous when I was put in the store to sell. I've had other sales jobs where I fit in better, this was just too much for me.

    Advice to Management

    Ease up on the pushy sales tactics, it's not exactly logical to expect to sample tea, pull in a customer, and right away sell them a $500 cast iron set.
    Maybe give the employees a little more room to work with their own sales techniques that they may be more comfortable with.


  8. Great place to work if you love tea

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager
    Current Employee - Assistant General Manager

    I have been working at Teavana full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Health Care, Dental, Vision, College Payment and a good discount at Starbucks/Teavana and various discount offers.

    Cons

    Low pay, small hours, commission based sales make very competitive environment.

    Advice to Management

    Corporate makes constant effort to communicate to stores and better improve profits in stores. Listen to upper management and manage talent in stores to make your experience better in store.


  9. Helpful (1)

    Team member

    Current Employee - Retail/Barista in Warren, MI
    Current Employee - Retail/Barista in Warren, MI

    I have been working at Teavana part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    free cups to drink on the clock and a pretty nice discount. Other than that teavana has nothing.

    Cons

    Very unorganized sales process, cut throat sales environment, high expectations for such little pay,raises and promotions are a huge joke. Hands down the worst company I have ever worked for.

    Advice to Management

    Pay higher for your employee if you're going to expect so much. Also your "bonus" is basically stealing from all your employees while they're trying to sell your overpriced merchandise.


  10. Tea life

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teavana

    Pros

    Drink tea all day, clean environment

    Cons

    low compensation, high sales goals


  11. Nice chill job. Can be stressful on Saturdays and sundays, especially during holiday season

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Atlanta, GA
    Former Employee - Barista in Atlanta, GA

    I worked at Teavana

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun. Good pay. Benefits. Great staff

    Cons

    Stressful at times. Rude customers.

    Advice to Management

    Get a separate stock person



Showing 421 of 422 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.