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Pros – Starting and end-dates were very defined. Information on the type of contract that was to be filled was provided up front for consideration and determination of taking the contract or not.
Cons – In experienced in dealing with client's expectation of processes.
Unaware of the client's need for thorough documentation being provided on a weekly basis.
Hyper sensitive in resolving on-site issues when working remotely.
Not checking or taking the time to see if contractors are actually meeting the target from their perspective.
Advice to Senior Management – A virtual office only goes so far.
Get to the site and be part of the process showing more than a just an anonymous face never seen. The client never saw any cohesion of contractor to company.
A positive relationship starts at the company and spreads out to the contractor to show the client they picked the right firm for supplying a body.