Ted Baker London

  www.tedbaker.co.uk
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Ted Baker London Reviews

Updated Jul 23, 2014

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3.0 33 reviews

75% Approve of the CEO

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Robert Breare

(12 ratings)

62% of employees recommend this company to a friend
33 Employee Reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Worst job I've ever had!

    Supervisor (Former Employee) London, England (UK)

    ProsClothes discount (75% but lots of rules including not being able to choose without two other members of staff approving your choice! And also limited depending on your hours), meeting new people, learning about cuts and fabric quality (but this is from finding out that Ted Baker's quality has seriously dropped in the last three years, ask any customer)

    ConsThey will pay you the absolute minimum they can legally get away with and give you a false "specialist role" to convince you that you're important but it's actually a lot more work for the exact same money, problems stem from head office, the lack of organisation is incredible, very much like a cult in the respect that they have the "School of excellence" and constantly berate employees for not being more "Ted", anyone with an education knows it's a trick companies use to make less advantaged people feel like they're important and part of something but the shine wears off very quickly. All promises made but never kept, glass ceiling system in that if you're good in your retail position the highest you can go is manager after +3 years from sales assistant. Nepotism regarding office positions. Also sexist in the sense that emails are continually sent out telling managers to ensure their staff are in full makeup and heels all day, all weekend which of course meant colleagues constantly having bad backs and pain from running up and down stairs all day. If it was a luxury brand with high pay it's understandable but Ted Baker really is just upper high street like French Connection at best.

    Advice to Senior ManagementLISTEN TO YOUR CUSTOMERS AND STAFF!! Profits have gone up because quality control has been drastically cut and this is evident from all the recalls of products and customer returns. Also not offering a refund policy for a faulty product in this day and age is ridiculous and says everything about the way the company just sees customer's as idiots with cash to burn, they never care about the customers we've met who really work to afford something

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Waste of time - choose a more exclusive brand for experience.

    Supervisor (Former Employee) London, England (UK)

    ProsDiscount of 75% on uniform, but high cost originally anyway, can meet some wonderful colleagues, good beginner training on fashion, can be fun at times if you have a good manager and team.

    ConsRotas done on very short notice, hours and times changed often at last minute (which is ILLEGAL in the UK!), very poor quality of clothing that becomes very apparent from working there (mainly weak polyester/cheap cottons that tear easily, you only have to read customer reviews to know this),no commision but huge targets, huge staff turnover leading to unreliability and constant miscommunication, promotions come with basic raise for a lot more tasking, lack of middle management organisation.

    Advice to Senior ManagementSales had already drastically fallen when I had left and this was blamed on staff not making effort not on quality of product, lack of refund policy leads to constant arguments between staff and customers, customer service is neglected due to overloading of tasks on staff, giving customers gift cards is a surefire way to keep money and quickly lose a faithful customer, loyal customers have refused to do business again over one refused refund. Listen to what your staff and customers tell you as they're your eyes and ears!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    The worst retailer I've worked for!

    Sales Associate (Former Employee) Dallas, TX

    ProsCute clothes.
    Hiring store manger was awesome.

    ConsNew manger took over who was clueless. This company overworks and under pays because you do everything. There's never enough time in the day to finish your tasks. They give you a position and never explain what the duties are. They try to frame it as a specialist position which is a cop out position so they can put a huge workload on one person so they don't have to deal with it. The discount stinks and the district manger is always down mangements throat. They have no idea what's going on or how to make a schedule or who works when. They Have no compassion for anything or anyone.

    Advice to Senior ManagementLearn how to communicate and make a schedule. Give reasonable tasks and lift your team up. Hire other than part time. Lift up and coach your team. Never assume people know things. Tell them!

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Retail store working- boring, repetitive, lots of standing round and minimal staff benefits for poor pay

    Sales Assistant (Former Employee) Leeds, England (UK)

    ProsStaff discount on clothes however at just 20% (i think it was) against the prices they sell stock at and the poor wages staff earn doesn't really make there stock much more affordable!

    Conshaving moved from another popular high street womens clothes retailer the hourly pay was lower to say its such a high profile company. Sales staff are trusted with basically no extra responsibilities which having worked in retail previously is usually the norm to hand out extra responsibilities to staff to not just occupy there time but also give them a sense of job satisfaction and achievement. You spend most of your time un bagging clothes for the shop floor sent down the warehouse, and then later that day rebagging back up just as much stock to ship out somewhere else like another store or outlet. This seems to be a continuous circle of all you spend your time doing, or the occasional 'spacing' out of hangers on the shop floor so every piece of clothing is equally spaced the same distance apart! Other then this my management team seemed also to like the fact of recleaning already clean display shelves which you'd end up doing about twice every day just to 'look busy'. over all the job satisfaction is zero to none, the company needs to think of some serious ways to keep there staffs time occupied and boost morale.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Approves of CEO

     

    Unprofessional

    Manager (Current Employee) San Francisco, CA

    ProsGreat discount, opportunity for growth and customers are very passionate about the brand.

    ConsWest Coast area manager is very unprofessional. I was very disappointed by the management culture and style . Gossip is encourage by Area manager.

    Advice to Senior ManagementFind someone who is professional, not just one person who can drive sales. Management should be a go to, but it currently is not.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
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    2 people found this helpful  

    DON'T DO IT

    Floor Manager (Current Employee) San Diego, CA

    ProsCute items from time to time

    ConsEVERTHING..... Bad management, discount, work load, environment is very high school

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    No real integrated sense of direction

    Anonymous Employee (Current Employee)

    ProsThey recruit really amazing people so the experience with colleagues are always colorful and filled with fun.

    Great training experiences.

    Employees work hard with the sense of growth or promotion in mind.

    Great health benefits.

    ConsEvery member of management has a different sense of direction. No real synchronization. For example, ask 3 different members of the management team the same question and get 3 different answers.

    If one person in management "is not a fan" you don't necessary get promoted based on your hard work. They find a way to relocate you or fire you; too much politics.

    Tremendous turnover, which lowers moral; they seem to have a hard time bouncing back from people leaving.

    No real HR department to cover HR/personnel issues, which would probably help reduce the turnover numbers. There is no one department that employees can utilize as a resource. This would be a great place to work if they were more in tuned with their employees.

    No diversity at upper level/Executive level management. Every member of the top level managers/leaders is British. They seem to be set in their ways and only create a path for diversity to go so far...somewhat glass ceiling effect. Moreover, if you're British, you seem to have a brighter future at Ted Baker.

    Advice to Senior ManagementIn order for the company's turnover rate to be reduced, consider hiring people of a more diverse background from the US to be top level managers/executives. Even though it’s a British company, this company needs a little bit of westernization. The policies are dated and so is their approach in dealing with human and intellectual capital. There needs to be a migration of both cultures in order for people to want to remain with the brand and not feel slighted.

    Lastly, the cookie cutter approach will not and has never worked when it comes to doing business in different countries.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    the british way or no way

    Anonymous Employee (Current Employee)

    Prosamazing product
    beautiful stores
    company growth
    UK brand
    corky

    Consvery backwards way of running a company in the US

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Roller coaster ride

    Floor Manager (Current Employee) New York, NY

    ProsLearn how to create your own business within a business
    Very customer service oriented

    ConsAwful management stemming directly from the terrible upper management
    No structure or appreciation for hard work
    Politics
    Useless/unimportant "champion"positions created to waste more
    Of your time and hold you responsible for something they will change their mind on within a month
    Did I mention completely unstructured??
    Under qualified people holding positions of power
    Terrible rate of turnover
    Underperforming in the US market due to non adaptation to operating businesses of different structure/volume due to inexperience and foreign management

    Advice to Senior ManagementGet it together !!!!!! It's getting old and tired, learn how to properly run a business and allow your employees to be happy. Turnover rates should not be Anywhere as high and completely rediculous as they are...clearly there is an issue.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Love the product, dislike corporate policy

    Senior Sales/Key Holder (Current Employee) Boston, MA

    ProsThe clothes are amazing. The product knowledge in the company is a lot of fun. It is very easy to get invested with this company because so much work goes into training. It takes the right type of person, but you can be very passionate about the product.

    ConsThe company does not know how to run the business in the US yet. They took some upper management from the UK and brought them over here, thinking they could run the business the same, and it would have the same type of success. Not a lot of people know about the company yet, and it still has to grow to develop a client base. They have too high standards for the US business.

    Also the company does not value all of the employee's hard work that they put in. They do not give raises with promotions and will not offer benefits to part timers working full time hours, no matter how long they have been working 40+ hours. They will find any excuse to not give raises.

    The upper management has no structure and is constantly changing. They will surprise you with new tasks you never heard of and expect it do be done instantly. They are always asking too much from there employees because they don't know what its like to run a store.

    Advice to Senior Managementvalue your employees, give them what they deserve because everyone in the stores works so hard.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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