Tel-Assist Reviews

Updated August 28, 2014
Updated August 28, 2014
3 Reviews
3.6
3 Reviews

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Employee Reviews

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  1.  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Oak Lawn, IL
    Former Employee - Customer Service Representative in Oak Lawn, IL

    I worked at Tel-Assist part-time (more than an year)

    Pros

    Wonderful place to work. Love the people. Job is relatively easy.

    Cons

    Requires a specific personality to do the job. Callers can be a handful.

    Recommends
    Neutral Outlook
  2.  

    Company Morale has gone way down since I first started.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Oak Lawn, IL
    Current Employee - Customer Service Representative in Oak Lawn, IL

    I have been working at Tel-Assist part-time

    Pros

    Flexible hours and decent wages.

    Cons

    All companies have to put their best interest as top priority but this company takes it to the extreme. As long as the company is benefiting everything is good, if not watch out. Since the company is a small company the insurance is priced high. It is so high that most of the employees cannot afford it.

    Advice to ManagementAdvice

    Since the merging of the two answering services the company is not the same. People were more inclined to help with open hours, changing their schedules to benefit the company or to cover for other employees before the upper management (one person in particular) took over. It is now managed without any feeling or one that is completely fake.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Fantastic Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - C S R
    Current Employee - C S R

    I have been working at Tel-Assist full-time (more than 5 years)

    Pros

    The benefits are great. There is a good company culture.

    Cons

    Can take some time to advance.

    Recommends

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