TeleDirect International

  www.tdirect.com
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TeleDirect International Reviews

2 Reviews

2.9
2 Reviews

Recommend to a friend
Approve of CEO
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Kathleen Kelly
0 Ratings

Employee Reviews

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  1.  

    Very Good Work Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at TeleDirect International

    Pros

    Great management, Decent pay, decent hours, can call in and take more shifts or trade if you need to, very flexible. Good atmosphere to work in.

    Cons

    Not so stable if your seasonal, it's hard to stay on if your not.
    Judge every single part of your calls, one accident can effect your quality.

    Advice to ManagementAdvice

    None, they handle situations very professionally and they are very nice.

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    Do not work at TeleDirect unless you are a sadist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    I worked at TeleDirect International

    Pros

    There are none. C level people are not even polite to their 'underlings." But they learn this from the CEO who is a screamer with a drinking problem everyone knows about but no one addresses. Information was hoarded and never shared. The Sales positions are revolving doors. Each year a new 'golden boy' sales executive is hired and each year he gets frustrated and quits. The company promises its customers anything and then can barely deliver. The product is sold as perfection plus when in fact it isn't. The only selling point to working there is it is in Scottsdale, Arizona. But it is in an isolated part and demands long, draining commutes, especially if you live south of the office. Morale does not exist

    Cons

    A company's culture begins at the top. And here the CEO sets the worst possible example. The CEO is above her station and thus paranoid about people 'knowing more than she does." She is a screamer and berates people in front of others whenever sales drop. Or, she treats employees disdainfully and disrespectfully. She envisions herself as the greatest sales person since Christ. But if she is in on a sale with you, you understand why. She discounts the product and promises the moon. She has personal issues that will never be resolved but influence her job and her ability to do it all the time. Below average salaries are the norm for for all but techies. No information is shared among departments. Knowledge is power so everyone hoards itIf you are a software developer (and know the outdated language they still use) you will do well. But, you will never know what sales is saying or doing or thinking. Feedback from customers or sales people does not occur. In fact, it is discouraged.

    Advice to ManagementAdvice

    Remove the CEO and treat your employees as valuable assets - which they are. The work culture is poisonous. But even though specialists were hired to assess the company and its inability to keep employees, no one changed.

    Doesn't Recommend

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