TelePacific Communications

  www.telepacific.com
  www.telepacific.com
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TelePacific Communications Reviews

Updated September 2, 2014
Updated September 2, 2014
68 Reviews
2.7
68 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Richard A. Jalkut
40 Ratings

Review Highlights

Pros
  • Customer service there is very attentive to problems (in 4 reviews)

  • Nice people, clean offices and trusted with a key if needing to work after hours (in 4 reviews)


Cons
  • No 401k matching and medical was OK (in 4 reviews)

  • Company is run by fear so no one wants to take responsibiity for anything (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    If you like sales, become an Account Executive in the Direct Sales Channel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Dallas, TX
    Current Employee - Account Manager in Dallas, TX

    I have been working at TelePacific Communications full-time for more than a year

    Pros

    The pros to working this position are lower monthly quota, ability to work from home (higher ups don't want you to, but you can), predetermined advancement options

    Cons

    Predetermined advancement options, remote management makes it difficult to relate to customer issues in the Texas region, position is seen more as customer service to competitors than it does a sales position which can hinder personal advancement at other companies, 10% cap on raise in salary even when changing titles unless the management team prepares a justification form.

    Advice to ManagementAdvice

    Telepacific has been able to do great things in the markets in which is started. In order to be successful in other markets, it behooves the management team to spend some time in the new market. If management is unwilling or unable to spend time in the new market areas, it is wise to listen to the successful people who have been in the new market for some time. Ignoring top talent's input for an outdated "winning formula" from another market is a recipe for disaster.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    My experience with TelePacific was life changing, it laid the foundation of my career and professional pedigree.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager  in  Austin, TX
    Current Employee - Relationship Manager in Austin, TX

    I have been working at TelePacific Communications full-time for more than 3 years

    Pros

    Well organized, great leadership, fair compensation, great work environment, generous performance incentives.

    Cons

    There are very few cons that come to mind when thinking of my experience with this organization. Most the frustrations that i experienced were normal work place occurrences.

    Advice to ManagementAdvice

    Keep requesting anonymous employee feedback.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contractor  in  Los Angeles, CA
    Current Employee - Contractor in Los Angeles, CA

    I have been working at TelePacific Communications as a contractor for more than a year

    Pros

    Relax work environment, good people

    Cons

    Too complex network, a lot of problems to troubleshoot

    Advice to ManagementAdvice

    see the above

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    No fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TelePacific Communications full-time for more than 10 years

    Pros

    close to home, nice views.

    Cons

    just about everything else i can think of

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    All Talk and No Action

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at TelePacific Communications full-time for more than a year

    Pros

    The company has a decent product portfolio and benefits.

    Cons

    TelePacific promotes it's pillars of success and claims to be customer oriented but they do not follow through with their promises. Management pushes employees to sell products that they can not install. "Have the contract signed and fix it later" is something that is commonly encouraged. It is also not uncommon for management to berate and yell at employees with HR within earshot and yet nothing is done. If an employee goes to HR to complain they generally do not hear back from HR at all and if they do it is to put them on disciplinary warning without cause. High profile customers still reach out to me claiming that they can not get support or a call back from the company. Unfortunately this company lacks integrity.

    Advice to ManagementAdvice

    Senior management needs to be aware of what middle management is doing. They need to hire and retain people who do what they say they are going to do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Smoke & Mirrors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Manager  in  Houston, TX
    Former Employee - Senior Account Manager in Houston, TX

    I worked at TelePacific Communications part-time for more than a year

    Pros

    You will get a paycheck.

    Cons

    Poor provisioning and installations. Unattractive sales commissions. Most likely you will not get paid. Unless they are able to provision and install your order, you will never get paid. Wants to play with the big boys in Texas, but a conveluted system. Incapable for servicing large customers.

    Advice to ManagementAdvice

    Pay for competent sales leaders. Stop hiring people because a job needs to be filled. Experienced sales leaders will never stay nor work for this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    The 1950's is calling....it wants its Management style back.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager  in  Austin, TX
    Current Employee - Relationship Manager in Austin, TX

    I have been working at TelePacific Communications full-time for more than a year

    Pros

    Sadly cannot think of any.

    Cons

    People don't leave bad companies. They leave bad bosses. "There is a huge difference between leadership and simply using one’s title, position and given authority, to exercise political and/or bureaucratic power."
    Management surrounds themselves with passive people who don’t question their authority, and are afraid to challenge or bring attention to their actions. These managers also tend to be extremely closed-minded to new approaches or ideas to solve problems.

    Advice to ManagementAdvice

    Hire for Emotional Intelligence not because they are your drinking buddy that had some success in the 80's.
    Every independent and intelligent person who has the training, knowledge and desire to work at an organization has something important to contribute. Allowing them to become a part of the process can have a hugely positive impact.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Trouble in the lone start state

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive  in  Austin, TX
    Current Employee - Senior Account Executive in Austin, TX

    I have been working at TelePacific Communications full-time for more than 3 years

    Pros

    Some really nice people work here. Who really do care!

    Cons

    Installations is a JOKE!
    Pricing is way off the current market place.
    over 8 months to have services installed and still not an end date, that's crazy!

    Advice to ManagementAdvice

    Review the margins, get stuff installed, get competitive with your pricing in this market place.
    STOP the Insanity of the Micro-Management, it's a proven fact that all you do is drive away good employee's.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Be Careful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management
    Current Employee - Management

    I have been working at TelePacific Communications full-time for more than 10 years

    Pros

    Its a job, average health benefits. Most of the staff has come from other companies whom can help out the direction and mistakes they know of from past experience. A well rounded group of people

    Cons

    No retirement benefits, lack in sales knowledge and no help from Marketing. A lot of empty suits towards the top who's thinking isn't changing with the times. Employee survey is pushed down your throat to have 100% participation yet I have seen no changes made from the dissatisfied results, none, zip hello.....HR, only placed I worked who needs a SVP HR member???? I am sure this helps our bottom line and generates more revenue with a staff of 15 + and only you need five of them to complete a task. What they all do with their interns and temp staff which can push close to twenty staff members, let me know when you find out. They and marketing should join forces and plan another outing for anyone except any staff at TelePacific.

    Advice to ManagementAdvice

    Change or Retire.Give back to the community or at leas to your staff as they give more. For your 5,10,15... year anniversary you get a wonderful dinner (with the empty suits) and a paper weight, special design. Yes that's it, back to work and "will look at your wonderful ideas you talk to us about and they sound wonderful and can save us money". Invest in your staff, sales and back office whom help keep the wheels turning and understand your true superstars are.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Project Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Coordinator  in  Saint Louis, MO
    Former Employee - Project Coordinator in Saint Louis, MO

    I worked at TelePacific Communications full-time for more than 8 years

    Pros

    Decent coworkers, some better then others, but overall decent working atmosphere.

    Cons

    Management could improve with better choices and decisions. Company is known for making consistent changes within the organization. Advancements in the office is not what you know, it's who you know.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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