TeleTech Reviews

Pros

Teletech is great for those that are looking for part time, flexible, work from home position. All positions start out at $8.50

Cons

Teletech overwork, underpay their employees and they don't have a voice. It is hard to move up. Teletech only pay their employees $8.50 per hour and expect them to do $12.50 worth of work.

Advice to Senior Management

Management needs to offer bonus pay and higher hourly wage. Just because people work from home and do not have to commute does not mean a company can pay them scientifically less. This is exactly why Teletech has an extremely high turnover rate.

Pros

We had some more positive stuff at TeleTech and many don't speak out. We recently had a big sports league and some celebrations at work. All the benefits that comes along with our OK compensation. It's just seeing the bigger picture.

Cons

If you make the wrong career choices, it's definitely not going to be a good fit for you here. Make sure your passion is the job itself.

Pros

Working at TeleTech is also like at school. You get to know a lot of different people and your teammates make the best friends ever. It makes you enjoy work and when you enjoy it, it's easy to grow and make your ideas at work count. There wasn't any problem with management if you have good work ethics.

Cons

Human capital may need more staff to accommodate a lot of agents.

Pros

Being a CSR is a choice in your career. If you want to be one, this company is a good choice. They teach you the basics and then go advanced. I am impressed with the training methods and I get to learn new stuff everyday with the trainers in the training period and supervisors/customers at operations.

Cons

It gives stress but anyone can handle it.

Pros

Some of the people, it was a paycheck, opportunity to learn some new things, work for a global 24/7 company

Cons

Work life balance, expected to work more than 40 hours per week, benefits were not great, advancement wasn't an option unless you bought into their philosophy

Advice to Senior Management

Listen to your employees, don't treat your employees like slaves, improve work life balance, respect your employees, improve the benefits, don't lay people off just to save money when times get hard

Pros

Fast paced - which means the day goes by quickly, you never look at a clock and groan like at other places. Also, you usually have a great sense of accomplishment at the end of the day.

They give you the tools you need to get your job done (if something isn't working they are prompt to replace it/fix the problem)

Works with schedules and helps balance family and work life.

Great employee engagement activities

Good benefits

Cons

Stress - the fast-paced style means that you will likely get stressed and it will take you a while until you feel completely competent. But, that's better than the alternative...

Sometimes it takes a bit long for shift swaps/changes to get approved.

Advice to Senior Management

Sometimes requesting time off takes a bit long. But hey, when you have 1000+ employees to account for its understandable!

Pros

Fast paced - which means the day goes by quickly, you never look at a clock and groan like at other places. Also, you usually have a great sense of accomplishment at the end of the day.

They give you the tools you need to get your job done (if something isn't working they are prompt to replace it/fix the problem)

Great employee engagement activities

Good benefits

Cons

Stress - the fast-paced style means that you will likely get stressed and it will take you a while until you feel completely competent. But, that's better than the alternative...

Advice to Senior Management

some execs could put in more face time, but, others are almost ever-present and accessible

Pros

Fun team atmosphere, good training, great communication from all departments.

Cons

Time off was difficult to obtain, metrics where unrealistic.

Advice to Senior Management

Work more with your employees on sick time. Metrics need to be realistic.

Pros

Opportunity to work at home
Very nice co-workers
Opportunity to interact with people from all over the world.
Very easy going supervisors, not on top of you about things.

Cons

just about no room to grow when you are on at home environment
Sometimes you might catch yourself thinking how did the people round about you got the position they are in.

Pros

At TeleTech, I've had the opportunity to work with people across the globe, and we have access to the appropriate resources to communicate effectively in a global company. In my job, I feel empowered to make decisions that will positively impact the business.

Cons

The only opportunity for improvement I see would be for our executives to communicate with the rest of the employees frequently about how the company is performing and what the priorities are at the moment.

Advice to Senior Management

To Mr. Ken Tuchman and his direct team, I recommend that you become more visible among us and give us an insight into your leadership and the direction of the company.