TeleTech

  www.teletech.com
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TeleTech Reviews

Updated Jul 20, 2014
All Employees Current Employees Only

3.0 564 reviews

56% Approve of the CEO

TeleTech Chairman and CEO Kenneth D. Tuchman

Kenneth D. Tuchman

(295 ratings)

53% of employees recommend this company to a friend

Review Highlights

Pros
  • Work from home option is great for those that have driving in traffic(in 66 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training(in 28 reviews)


Cons
  • If you want work life balance, this is not the place for you(in 11 reviews)

  • Hectic call center with eight hours of back to back calls with minimal breaks and scripted metrics(in 18 reviews)

564 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    TeleTech

    Anonymous Employee (Current Employee)

    ProsThe other employees are very nice to work with. The job function is work I am interested in. They scheduling in my department is flexible.

    ConsThere is no real advancement opportunities after a certain point in the locations outside of the corporate office. Information regarding what initiatives are happening do not make it from the corporate location to the other sites in a very coordinated manner. Not the best communications.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
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    • No Opinion of CEO

    2 people found this helpful  

    Significant room for improvement

    IT (Current Employee) Englewood, CO

    ProsTeleTech has many great people to work with. There are many dedicated and genuine individuals.
    The location is perfect and the facility is really nice.

    ConsIf you are one that feels satisfied by hard-work rewards, salary increases, and bonus opportunity, don't expect much of that here. While there is bonus potential, it doesn't compare to competitors and leaves you feeling very disappointed and wondering why you worked so hard.

    The IT Department has been in turmoil for several years. Constant management changes and direction, significant staff departures by either lay-off and outsourcing overseas or voluntary resignation. In many cases, they have not been backfilled.

    Unfortunately, given so many options for employment, TeleTech is hard-pressed to compare.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Disapproves of CEO

    1 person found this helpful  

    The highs and lows of working at TeleTech

    Anonymous Employee (Former Employee) Englewood, CO

    ProsPeople, and Good Intentions:
    If you work with and for good people, it makes ALL of the difference at TeleTech. At the end of the day, they are the reason to be there, and there are good people at the company (albeit they don't retain them). From a corporate perspective, they really are trying to become a better company. They have a keen focus in improving on-boarding (to combat their bad rap) and overhauling their values on paper, but thats only skin deep. PRO: they have good intentions.

    ConsAll talk, no serious action:
    The company is trying to undergo a culture change. The top leaders in the company know that they have a huge shift to make in order to make this company progress, the problem is this hasn't translated into their hiring process. If you don't hire leaders that will carry forth this new/changed culture its never going to happen. The bottom line is that the industry they are in is cutthroat and they are very set in their ways of how to "survive" in it. CON: they arent executing what is needed to better the company inside and out. Its talk and no serious action. In fact, there are some decisions that they have made that have worsened their culture.

    Advice to Senior ManagementStop focusing on the "shiny objects" of the day and get serious about making the changes needed to successfully grow the company.

    No, I would not recommend this company to a friend

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    The worst job ever held, poor training, broken phones, broken chairs, programs that are not user friendly or workable.

    Verizon (Former Employee) Uniontown, PA

    ProsNone, started with 17 workers in training when I left ther were 7 left and three stated they were leaving.

    ConsI was actually on break, and baggered by managment. They interupt you while working to tell you your ticket is 100 hundred percent correct, but needs inprovement. Will want time wastd on customers that are not verizon. the worst thing is the broken equipment . They want you to troubleshoot phone problems with a broken phone ,you can report the phone is broken, they will not fix it.

    Advice to Senior ManagementFix phones, and computers, chairs, have managment take you off the floor to discuss any problems or concerns, this will help employee to work effectively without interuptions that are not important . Compatable computer programs, that will work together unstead of shuting down over and over. You need a user friendly program with alerts that you have an ICC that needs met unstead of clicking back and forth hundreds of times a day.

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    Only if you're looking for short term employment.

    Customer Service Representative (Former Employee) Phoenix, AZ

    ProsGood benefits, great site director, occasion Pay-for-performance incentives.

    ConsHours aren't very flexible, call handling times are far too strict, no room for growth, your job is not secure at all. If this company has one bad quarter, they will pull the rug out from under you with no warning and move your job to another state where it's cheaper to employ people.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Comp & Benefits
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    holiday job

    Customer Service Representative (Former Employee) Norfolk, VA

    Prosworking from home. very fas paced

    Constraining was not very detailed and little supervisor help

    Advice to Senior Managementmake sure agents are fully ready to start taking customer calls with all the information needed.

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Incredibly challenging, fast paced, high turnover

    Anonymous Employee (Current Employee) Englewood, CO

    ProsGlobal company with a social conscious. Growing, fast paced company provides opportunities to be exposed to a variety of technology. Talented staff. Very good work/life balance, telecommuting is an option depending on your role.

    ConsTend to over commit to work and there is a constant drive to completing work on short timelines. Slow to recognize performers making them vulnerable to having staff recruited away.

    Advice to Senior ManagementDecide between quality or speed to completion it is impossible to realize both unless you staff correctly.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

     

    It's a call center.

    Anonymous Employee (Current Employee)

    ProsThey work around pretty much any schedule, monthly bonuses, overall not a terrible place to work.

    ConsPetty high school semantics, based largely on the age range of most employees.

    Advice to Senior ManagementPay more money.

     

    It was an okay job.

    Anonymous Employee (Former Employee)

    ProsWorking at home is a plus and you get paid!

    ConsIt's difficult not having a someone to ask a simple question if you need one answered quickly. You have to ask your question in a chat room and wait for it to be answered. While doing all of this you are not supposed to put the customer on hold.

    Advice to Senior ManagementDo not train so many people at one time, it's annoying!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Manager, Service Delivery

    Anonymous Employee (Former Employee)

    ProsAwesome culture. Great training and peer support. Exceptional upward mobility opportunities.

    ConsLimited at home opportunities, with stringent system requirements.

    Advice to Senior ManagementI would like to see the work from home opportunities expanded.

    Yes, I would recommend this company to a friend

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