TeleTech Reviews

Pros

State of the art technology

Cons

Employee burnout; high expectations with poor support

Advice to Senior Management

Treat employees better

Pros

For an entry-level position, this job offers decent salary. You do have the ability to make a dollar raise three months following training.

Cons

High school work environment, disrespected by management, frequently talked down to, seriously dirty work stations. Training is lengthy and repetitive.

Advice to Senior Management

Stop talking down to your employees. Actually take the time to get to know your new hires (i.e., stop treating them like numbers).

Pros

The training was good, and the company is growing.

Cons

Working at home is a little hard because you don't have supervisors around for questions when you need them answered quickly. Other than that it was a good experience.

Pros

This job gives you the opportunity to work on Customer Service skills that will be asked of you by many other jobs.

Cons

Not a lot of communications between employers and employees. Dress-down days and other events aren't huge deals, but they can leave you feeling left out if you just so happen to miss an announcement on your day off.

Advice to Senior Management

Newer computers would ensure that programs worked properly and that they wouldn't crash on nearly a call-to-call basis. Currently using XP

Pros

schedule consistency
merit based raise metrics

Cons

long, boring hours. incompetent leadership

Pros

The job provides flexibility and fair compensation.

Cons

The company does not offer a whole lot of career move

Advice to Senior Management

Communication

Pros

Some flexibility and some really good people work there.

Cons

No documented processes, no consistancy, no communication and mangerrs that just do whatever they want and blame others. If you get one of the bad managers you are just wasteing your time. No accountibility on senior managers

Advice to Senior Management

Really???? What makes you think you can treat people this way.....

Pros

Great @home job....much better than I expected. Depending on the project.

Cons

Current project, Trainer does not know company well enough to teach. Very nice person, but constantly advising to study job aids on your time..Most of the learning is done in this manner..Was informed recently, that it is against company policy to access information in this manner. Possibly 5 people in this class will succeed.

Advice to Senior Management

You are wasting money and time, with inexperienced people trying to teach people to learn materials, in a short time..At home reps need more training time, due to tech issues, and the pace at which each person learns..Our class is being taught by better by the experience of the students, than the trainer..If over half the class fails, it is the training, not the class.

Pros

I have learned a lot working for a multi-national, traning is limited, they can throw you in the fire, but if you manage to get back on your own feet, and you reflect back and be proud on how you survive!

Cons

There are incompetent people placed in jobs making it harder for everyone.

Advice to Senior Management

Screen individuals carefully for technical knowledge if you will not provide the training. Sometimes HR does not know what the hiring manager needs. Also look for a personality fit, someone who can handle being in a crisis work environment almost everyday.

Pros

family orientated, there are no cell phones allowed on the work floors but emergency calls are routed to the manager and they usually will patch it through to your desk or let you take a quick break to take call without a hassle.

Cons

the hours were a little rough, meaning you got three shifts to choose from and most of them were not a straight 9-5 shifts.

Advice to Senior Management

this is a great place to work as long as you are good with computers, learn fast and love a challenging work life. there is never a same type of day twice in a row.