TeleTech

  www.teletech.com
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TeleTech Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.0 566 reviews

56% Approve of the CEO

TeleTech Chairman and CEO Kenneth D. Tuchman

Kenneth D. Tuchman

(297 ratings)

53% of employees recommend this company to a friend

Review Highlights

Pros
  • Work from home option is great for those that have driving in traffic(in 66 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training(in 28 reviews)


Cons
  • If you want work life balance, this is not the place for you(in 11 reviews)

  • Hectic call center with eight hours of back to back calls with minimal breaks and scripted metrics(in 18 reviews)

566 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Attitude of expendable employees

    Anonymous Employee (Former Employee)

    Proslarge worldwide presence and opportunity

    Consvery high turnover, narrow margin, narcissist CEO

    Advice to Senior Managementyour employees make you successful, not your size (it's quality, not size)

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

     

    Customer Service Representative

    Customer Service Representative (Former Employee) Kalispell, MT

    ProsComputer work in a big environment.

    ConsThey demand service to be faster than quality.

    Advice to Senior ManagementPay more.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    Good for a Moment

    TeleTech @ Home Agent (Former Employee) Englewood, CO

    ProsYou can save on gas with this job. There is no worry about whethre the car will be working or if it breaks down because work is at home! ,You do not have to dress up! You can go to work in your pjs if you wanted to and know one would be the wiser. The work is easy once you have completed the training. What you lack in pay you save in not having to drive and work worry about mechanical upkeep on the car. Teletech provides great support after you have been there for a number of years.

    This job is great for people who cannot work in a normal environment, such as those with physical disabilities that prevent someone from driving or being fully ambulatory.

    ConsThe training is awful. Teletech does not give enough time for new people to get trained before it puts people on the phones. It also does not provide good support after you start working for new people. It is boring work and if you are not paying attention, you can fall asleep answering calls.

    Advice to Senior ManagementIt is what it is. There is nothing that can be changed to make it more appealing or to stop turnover. The job is high demanding call volume. You work there and you move up or you leave from burnout.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Company more concerned with numbers than it's people

    Team Lead (Former Employee) Tempe, AZ

    ProsGood career advancement opportunities if you stick around and put in the necessary effort.
    Good overall work environment.
    Clear work expectations.
    Good co-workers.

    ConsCompany is very process and procedure oriented, not people focused. It's easy to feel like a number and not valued.
    Pay is overall low and raises are not available in most positions. Typically you will only earn more if you get a promotion.
    The HC (Human Resources) department is very inaccessible to front line agents. As a manager it was difficult getting answers to questions or concerns.
    There is very high rep turn over due to pay and lack of career advancement options.
    Contracts change frequently causing agents and management to be let go with no warning.

    Advice to Senior ManagementIncrease budget amounts for bonus and incentive programs to increase engagement and allow for more people to make more money

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Not Great

    Teletech (Former Employee) Springfield, MO

    ProsLittle chance for professional growth

    ConsPay vs Work does not equate

    Advice to Senior ManagementResign

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great job for a teenager who still lives with their parents

    Tier I Agent (Former Employee) Phoenix, AZ

    ProsYou can advance quickly only because people can't stand it anymore and quit

    ConsStarting pay is too low. After insurance and taxes are taken out, the end result is a tiny paycheck

    Advice to Senior ManagementDon't let the helpers who are in the training classes wear their slippers. Don't let helpers who make rude comments to people who are in training such as "all beauty and no brains", or "are you really asking me that question?"

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great awesome opportunity to advance quickly for a career.

    Telecommunications Agent (Current Employee) Lorain, OH

    ProsBenefits great pay awesome atmosphere and great people to be around.

    ConsHours could be a little better and lunches could be a little longer

    Advice to Senior ManagementThey should let employees get Sundays off for church

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great co-workers, stimulating work environment, but...

    Customer Service Representative/Trainer/Administrative (Current Employee) Denver, CO

    ProsThe agent staff and coaches offer great support and tips to succeed. Team leans bend over backward to help agents at every turn.

    ConsTech support. Usual response for problems is "you need to buy a new computer" or "you need to buy a new router." not realistic for a work from home minimum wage employee. Desktop software apps antiquated and unstable. Much improvement will be needed to keep this company viable.

    Advice to Senior ManagementA quicker response time is needed for agent problems.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Not a career move.

    Anonymous Employee (Current Employee)

    ProsPay is competitive but benefits are not. There are smart, talented people on several teams. Many are not fully leveraged.

    ConsLack of leadership at the very top. Company is paralyzed by indecision and keeps changing direction. Decision by committee mentality with lack of ownership and accountability for making real progress. No clear career growth. Minimal focus on growing managers so many, many bad practices in place. Culture of secrecy, poor internal communication, bullying tactics used by many senior leaders are allowed to continue despite continued loss of talent. This is the most unhealthy corporation I've ever encountered.

    Advice to Senior ManagementSee above. Someone needs to take some leadership, make decisions, put a plan in place, name owners and hold people accountable or the company will continue to lose to competition.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Going downhill, fast

    Anonymous Employee (Current Employee) Englewood, CO

    ProsThe have underground parking. Depending on the division you are in, there is a chance you will be pretty independent when it comes to oversight.

    ConsUpper management likes to bad mouth ObamaCare saying "well YOU all voted for this so now you will get it." Your personal politics should not be used against the employees. The company healthcare plan is awful, some people won't take a job at TeleTech because the health care is so bad. The operating leadership likes to randomly changes things on the whim.

    The IT department likes to delay purchasing licenses for a month or two which is stupid. Lets be unproductive for months to delay buying that license. The cost in savings is lost 10 fold in productivity.

    Advice to Senior ManagementAdvice to the shareholders is to get rid of the operating leadership, they are stuck in the days when call centers made tons of profit although now software is replacing those people.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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