TeleTech Reviews in Denver, CO Area

Pros

Pay is higher and there are many opportunities for advancement and recognition for a job well done.

Employee engagement is high

Cons

Communication and transparency can sometimes not be the best.

Advice to Senior Management

Transparency and helping all levels understand the business direction.

Pros

Some of the people, it was a paycheck, opportunity to learn some new things, work for a global 24/7 company

Cons

Work life balance, expected to work more than 40 hours per week, benefits were not great, advancement wasn't an option unless you bought into their philosophy

Advice to Senior Management

Listen to your employees, don't treat your employees like slaves, improve work life balance, respect your employees, improve the benefits, don't lay people off just to save money when times get hard

Pros

Fast paced - which means the day goes by quickly, you never look at a clock and groan like at other places. Also, you usually have a great sense of accomplishment at the end of the day.

They give you the tools you need to get your job done (if something isn't working they are prompt to replace it/fix the problem)

Great employee engagement activities

Good benefits

Cons

Stress - the fast-paced style means that you will likely get stressed and it will take you a while until you feel completely competent. But, that's better than the alternative...

Advice to Senior Management

some execs could put in more face time, but, others are almost ever-present and accessible

Pros

At TeleTech, I've had the opportunity to work with people across the globe, and we have access to the appropriate resources to communicate effectively in a global company. In my job, I feel empowered to make decisions that will positively impact the business.

Cons

The only opportunity for improvement I see would be for our executives to communicate with the rest of the employees frequently about how the company is performing and what the priorities are at the moment.

Advice to Senior Management

To Mr. Ken Tuchman and his direct team, I recommend that you become more visible among us and give us an insight into your leadership and the direction of the company.

Pros

opportunity to learn
chance to work with talented people -- before they leave
exposure to businesses and industry
global travel and exposure opportunity

Cons

nothing is ever good enough for senior management
unrealistic expectations
senior leaders are not nearly as good as they think they are - and they often act out of personal spite
it is a culture of divide employees against each other

Pros

Working at TeleTech means working for a multi-national company with global opportunity. The fact TeleTech has remained innovative and retained their entrepreneurial spirit while growing into the BPO leader they are today ignites my passions to make a difference within the business and the communities where we do business. TeleTech is aligned with my passions and we share common values.

Cons

TeleTech is not for those who want a mundane or monotonous job. Even in front-line positions, where policies and procedures are well defined, there will always been unexpected challenges requiring a creative mind and a desire to help.

Pros

-great hands-on experience that will really make you a more valuable employee - here or somewhere else
-recognition of a job well done
-bonuses, albeit very small ones
-the ability to work from home occasionally
-great corporate HQ facility, including underground parking, on-site gym, on-site cafeteria, etc.
-they do make an effort to host additional fun extracurricular activities
-they seem committed to employee wellness, although the level of stress may undermine those wellness activities...

Cons

-the company strategy is in a constant state of change, so you are constantly in fire drill mode - you work incredibly hard to get a project implemented, only to have upper management change their direction within a couple of weeks, forcing you to take on the next fire drill
-communication from upper management is abysmal - layoffs were made recently and the only communication was by rumor and word of mouth - no official company announcement before it happened or acknowledgement after the fact
-the compensation strategy is to hire employees in at the bottom quartile of pay, although if you work hard and you have a good manager, they do make an effort to bring your salary up to a more competitive rate...after a year or so

Advice to Senior Management

TeleTech could go a long way by improving their communication of important issues. It would be easier to retain good employees if you compensated them more competitively and didn't try so hard to burn them out.

Pros

1 flexible work hours, ability to work from home
2 great people
3 parking garage
4 good looking women lol
5 a place that promotes wellness
6 if you want to learn, this is the place

Cons

1 lots of turnover
2 lower than avg pay
3 health benefits could be better

Advice to Senior Management

From the short time that I have been here, I have seen a lot of turnover. 99% of the time it is regarding pay. You would think mgmt would know by now. Many who left found great pay elsewhere.

Pros

The facility is nice and the company has garage parking as well as a cafeteria on site. The location well maintanined and has easy access to C470 and I25.

Cons

WIthin upper management the right hand doesn't seem to know that the left hand is doing. There seems to be quite a bit of turnover leading to a bit of a brain drain in key areas of support and operations.

Advice to Senior Management

Treat your employees like they are part of the solution and not part of the problem so the company can be more successful.

Pros

Innovation is a core competency, and so constantly challenging the status quo
Focus on $ enables creativity and solid problem solving
Smart teams, lots of cross-functional support
Strong employee communication and appreciation

Cons

Long hours, easy to get burned out if you can't manage yourself effectively.