TeleTech
3.0 of 5 506 reviews
teletechjobs.com Englewood, CO 5000+ Employees

TeleTech Reviews

Updated Apr 21, 2014
All Employees Current Employees Only

3.0 506 reviews

                             

57% Approve of the CEO

TeleTech Chairman and CEO Kenneth D. Tuchman

Kenneth D. Tuchman

(276 ratings)

53% of employees recommend this company to a friend
506 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Work from home option is great for those that have driving in traffic"
    in 56 reviews
  • "Work environment is very friendly, benefits are great"
    in 25 reviews
Cons:
  • "If you have a working spouse, have kids and you value work/life balance this is not the place for you"
    in 9 reviews
  • "Hectic call center with eight hours of back to back calls with minimal breaks and scripted metrics"
    in 16 reviews
  • Show more review highlights

Reviews

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  • No Opinion of CEO

 

Good Opportunities

Anonymous Employee (Former Employee)

I worked at TeleTech full-time

ProsRoom for advancement if you go to work and do your job.
Interesting projects coming in
Training and moderate benefits available, though costly for the better ones
Nationwide and International opportunities for those that put in the work

ConsCall Center environment is always challenging
Absenteeism of coworkers

Yes, I would recommend this company to a friend

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Great place to be

Senior Financial Analyst (Current Employee)
Englewood, CO

I have been working at TeleTech full-time for less than a year

Pros-From the second I walked in for my interview I felt at home here, from the person at the front desk, the HR rep, and the people I interviewed with. This hasn’t changed since I’ve been here.
-Pay
-Feel like there is good opportunity to grow within the company.
-Not a lot of micro management, promote independence
-Managers, VPs, SVP take time to get to know you, listen to ideas, and don’t feel above getting their hands dirty.
-Flexibility
-People, fun place to be, friendly other than the angry circle walker.
-Interesting work
-Change day to day in tasks
-Environment, pretty laid back for the most part

Cons-From my understanding the new CFO has made major changes to the finance departments over the past few years, which would explain the poor views people stated previously.
-Slow and inefficient processes, however there have been steps made to correct this since I’ve been here and I feel pretty optimistic.
-Confusion due to siloed information.

Advice to Senior Management-It’s great here and I feel like as whole TeleTech is making the right moves to adjust for current problems and I am very optimistic for the company and myself here.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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WAH Position is awesome!

Work At Home Customer Service Representative (Former Employee)

I worked at TeleTech part-time for more than 3 years

ProsI loved working at home. I was never late or stuck in traffic lol. With online shopping and direct deposit there was no need to put miles on my car. I usually worked in my footie pajamas and would eat while I worked, you aren't supposed to but soft foods like applesauce and fruit are hard to detect during a phine call. I really enjoyed the client I worked for and I gained a lot of customer service experience.

ConsOn the work at home contract, you can get lonely and burned out, also the pay isn't very high. The idea is you're saving a lot of money on travel, eating out and business attire, however if you have young children it's best to get childcare which can really eat away at your income.

Advice to Senior ManagementIt would be good to allow peoplew to work longer hours consistently instead of having people compete for overtime and get email bombardments for extra hours.

Yes, I would recommend this company to a friend

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Great job that allows me to work and be available to my family

At Home Cust Service Representative (Current Employee)
Savannah, GA

I have been working at TeleTech part-time for less than a year

ProsTime, avalablity, hours,holidays, weekends, space

ConsPolicies, pay, room for gowth

Yes, I would recommend this company to a friend

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Great work at home company - some issues like all companies

TeleTech @ Home Agent (Former Employee)
Hollywood, FL

I worked at TeleTech part-time for more than a year

ProsLegitimate work from home positions
Great work life balance / part time
A lot of perks/benefits not offered by other part time employers
Training opportunities
Growing company has presence all over the world

ConsThe only challenges I had were technical challenges with client systems that were outdated or slow.

Advice to Senior ManagementMore communication with client company when there are issues with software that impede us from doing our job correctly (so it is clear the issue is not TeleTech employees but issues with their systems).

Yes, I would recommend this company to a friend

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Good

Remote Support (Former Employee)

I worked at TeleTech part-time for less than a year

ProsThey work on different projects, select the project which interests you. They have part time as well as full time opportunities. If you like working from home it is a nice place. They have good support and provide all the tools needed.

ConsSalary is low for a part time employee.

Advice to Senior ManagementPlease increase the training staff.

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I'm on the fence regarding my work experience at TeleTech

Training Assistant (Former Employee)
Amherst, OH

I worked at TeleTech full-time for more than a year

ProsIf you are part of a good project, then TeleTech is a really great work environment

ConsCertain clients put unreasonable expectations on the employees and you end up getting stuck in the middle and working for two companies with two different objectives

Advice to Senior ManagementEither go big or go home. If TeleTech takes on a client then you have to support their objectives wholeheartedly. Otherwise employees become frustrated and confused.

Yes, I would recommend this company to a friend

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10 out of 10 would work there again.

Call Center Agent (Former Employee)
Amherst, OH

I worked at TeleTech full-time for less than a year

ProsTraining was great and intense, the work environment was very friendly, and I learned a lot about computers and multitasking. I went into TeleTech with a lot of negative experiences when it came to management and higher-up positions, but everyone at TeleTech is great. I also had great benefits for a fair price.

ConsSometimes the employees could be rather catty when it came to their clients, and one time I got Hand, Foot, and Mouth Disease from an infected keyboard. Getting laid off wasn't too much fun either.

Advice to Senior ManagementKeep being nice!

Yes, I would recommend this company to a friend

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Premium Case Manager

Case Manager (Current Employee)

I have been working at TeleTech full-time for more than a year

Prosrelaxed enviroment,friendly management,training,relaxed dress code.

Consnot much oppertunity for advancement.

Advice to Senior Managementsplit sick days and pto

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I used to love coming to work

Anonymous Employee (Current Employee)

I have been working at TeleTech full-time for more than 3 years

Prosbenefits for FT - and absolutley nothing else at this point

Consflexibility, pay v.s. responsibilities, unrealistic expectations for workload, hour restrictions with work load that exceeds time frames, stress, adequate support, adequate technology

Advice to Senior ManagementImprove your technology used in the at home sector. Far too much productivity and production time is lost due to completely resolvable technical issues caused by using outdated systems that don't have proper across the board support.

We are laying off good employees due to their technology being too advanced for the outdated XP based systems. Stop promoting people to jobs supervising sites that they are unfamiliar with - this is causing issues across the board with unrealistic expectations based on management teams that are not experienced in the @home working environment.

I used to love my job here - and rave and reccomend this company to anyone who would listen. however after the recent changes over the last year to how it is operated myself and others - including new hires are unable to see this as a good career option. If Teletech continues on this course they will find themselves in the position convergys was 3 years ago where they found it nearly impossible to recruit quality employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at TeleTech reviews and ratings — including employee satisfaction and approval rating for TeleTech CEO Kenneth D. Tuchman. All 506 reviews posted anonymously by TeleTech employees.