TeleTech Reviews

Updated October 18, 2014
Updated October 18, 2014
614 Reviews
2.8
614 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
314 Ratings

Review Highlights

Pros
  • Work from home option is great for those that have driving in traffic (in 71 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training (in 29 reviews)


Cons
  • Work/Life balance is not possible in the current environment (in 13 reviews)

  • I get it that this is a call center but other places treat you better (in 21 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    7 yr employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative I, Customer Service Representative II, Chat, Ed Desk in Moundsville, WV
    Former Employee - Customer Service Representative I, Customer Service Representative II, Chat, Ed Desk in Moundsville, WV

    I worked at TeleTech full-time (more than 5 years)

    Pros

    Overall a good place to work, but it depends so much on the project you are on. Cable tv project had huge push to sell to customers calling in about bill or problems with services. Call centers have their own culture and the culture went downhill while I was there. My project was cancelled by the cable co. I learned a lot there! Good for someone starting out in the job market or older people looking for additional income.

    Cons

    It's a call center. My local management team did the best they could within the system. High stress, chained to desk, seemingly endless stream of calls. I hated being forced to sell to customers calling in about bill or service problems.

    Advice to ManagementAdvice

    Bring back more of the office culture I experienced in 2006. Celebrate holidays, inject a little fun with the special days like luau day, sports team day, and so on. Little things like passing out a candy or granola bar when call volume was insanely high does make a big difference. Benefits were good but went downhill. Pay was ok, but very difficult to go up the pay scale because of the ever changing metrics on performance.

    Recommends
    Neutral Outlook
    No opinion of CEO

    TeleTech Response

    Oct 13, 2014Recruiting Specialist

    Thank you for feedback. We appreciate your inputs and will review how we can make things fun. :)

  2.  

    Actively Disengaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO

    I have been working at TeleTech full-time

    Pros

    There are a lot of great people here. The HQ building has free parking in the garage and a free flu shot every year if you want it.

    Cons

    Unrealistic expectations are the norm here. Performance ratings are designed so most of the company sees little in the form of a bonus. Raises are rare. Management tells this majority that the best are rewarded very well and research shows making more money is not what employees want. Tell that to people who haven't had a raise in years.

    Doesn't Recommend
    No opinion of CEO
  3.  

    I have been working at TeleTech

    Pros

    Pretty simple proccess, took 2 days from start of application to job offer. They pay for drug screening and its paid training.

    Cons

    None yet. I start in 2 weeks

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Teletech

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech

    Pros

    Personal growth, training, selfconfidence, time-off policies

    Cons

    Personal growth, training, selfconfidence, time-off policies

  6.  

    Not great, but not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TeleTech @ Home Agent in Springfield, MO
    Current Employee - TeleTech @ Home Agent in Springfield, MO

    I have been working at TeleTech as a contractor (less than an year)

    Pros

    + Working from home
    + Pay is better than minimum wage
    + A certain level of independence

    Cons

    - Trainers know little more than other employees
    - No benefits for @ home workers
    - Lots of requirements to find things yourself

    Advice to ManagementAdvice

    Pay more to your at home team and make sure training is solid and you would have a much better group representing you on the phones.

    Doesn't Recommend
    No opinion of CEO
  7.  

    On line questins

    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at TeleTech full-time

    Pros

    Do not know enough yet, went thru computer tests, scenario's and was told I would be having an interview that it was automated.

    Cons

    Too many tests but they weren't too bad.

  8.  

    Typical Help desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech full-time (less than an year)

    Pros

    Clean, organized, well lit cubicles

    Cons

    Work shift changes exreemely difficult

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Nice people, pay about 20% under-market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Englewood, CO
    Current Employee - Director in Englewood, CO

    I have been working at TeleTech full-time (more than 10 years)

    Pros

    Smart, good people to work with

    Cons

    Lower pay, low benefits, poor company match

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Contractor Teletech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Instructional Designer in Englewood, CO
    Former Employee - Instructional Designer in Englewood, CO

    I worked at TeleTech as a contractor (more than an year)

    Pros

    Big Company and got to travel

    Cons

    To many layers of corp structure.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Beware the petty politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Morgantown, WV
    Former Employee - Anonymous Employee in Morgantown, WV

    I worked at TeleTech full-time

    Pros

    upper management on site is great

    Cons

    bureaucracy and petty politics people try to bring you down so they can move up

    Advice to ManagementAdvice

    Listen to your local management, don't jump to term, go back to a development culture instead of a negative terming environment

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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