TeleTech

www.teletech.com

TeleTech Reviews

Updated January 30, 2015
Updated January 30, 2015
722 Reviews
2.8
722 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
350 Ratings

Review Highlights

Pros
  • I guess I can say that they offer a legit work from home program (in 80 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training (in 29 reviews)


Cons
  • If you want work life balance, this is not the place for you (in 12 reviews)

  • I get it that this is a call center but other places treat you better (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Finance Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Analyst in Denver, CO
    Former Employee - Finance Analyst in Denver, CO

    I worked at TeleTech

    Pros

    There is Opportunity for advancement and it is a fast paced

    Cons

    Company is very unorganized using old systems and tools. Salary are not competitive with no effort to make it better.

    Advice to ManagementAdvice

    Pay to retain talent

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Cool place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at TeleTech part-time (more than a year)

    Pros

    Great hours and great pay

    Cons

    Don't really have any to Complain about

    Recommends
    Approves of CEO
  3.  

    Technical Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Troubleshooting Software Issues in Ennis, TX
    Current Employee - Troubleshooting Software Issues in Ennis, TX

    I have been working at TeleTech as a contractor (less than a year)

    Pros

    Positive Environment to work in, Opportunties to Move up within company, etc.

    Cons

    Not Much help from Team Leads when it comes to Employees having questions that need to be answered.

    Recommends
    Positive Outlook
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  5.  

    Here's the Deal...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Revenue Assurance Analyst in Englewood, CO
    Former Employee - Revenue Assurance Analyst in Englewood, CO

    I worked at TeleTech

    Pros

    Having worked in TeleTech's corporate HQ, employees were generally not micromanaged. Salary was comfortable although a bit lower than industry average for my position. Full bene's/401k w a 3% match, accumulate paid time off every paycheck. Underground parking garage was nice on snowy days. Fast paced work environment and managers were always quick to give praise. Very decent corporate culture, which made going to work much better.

    Cons

    Stagnant salary... I can't count the number of great employees ttec lost while I was there because they could go get higher pay from the company down the street.. And in 2 years I didn't get a one raise, which is the same as losing money to inflation (That's ultimately why I left). Health insurance was not the best with a $1,300 deductible before it kicked in. Work life balance was not ideal- managers expect a lot from subordinates.

    Advice to ManagementAdvice

    It's imperative to provide competitive pay for the HQ positions.... This 20-30% yearly attrition in rev assurance, finance, and accounting is bleeding great talent from ttec because folks can go get $10k more a yrar elsewhere for doing the same amount of work.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    It's alright for supplemental income

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Representative in Denver, CO
    Former Employee - Inbound Sales Representative in Denver, CO

    I worked at TeleTech

    Pros

    Decent amount of hours.
    Pay is okay, but could be better.
    Coworkers are generally pleasant.

    Cons

    User systems constantly crashing or having issues
    For some programs, pay is not adequate to scope of work
    Training is very minimal

    Advice to ManagementAdvice

    Improve training, possibly increase length for certain programs. Especially for seasonals, is like being thrown to the wolves.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Good job, not easy, good pay for this one (Tax Support)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Support in Montgomery, AL
    Current Employee - Tax Support in Montgomery, AL

    I have been working at TeleTech

    Pros

    For a seasonal job, the pay is better than other WAH. Hired for chat/online. Supervisor is encouraging. I was offered a few positions but held out for this one specifically. They were ok with that. They don't threaten to fire you if you have to be out due to an emergency or appt like other WAH Csr jobs do.

    Cons

    Hmmm..having to be in phone 2 hours a day. It's also only seasonal, will get the hang of it about the time the project ends.Training was too fast.

    Advice to ManagementAdvice

    Job aids and knowledge base are awesome and a wonderful resource however when you're on the phone stumbling that is hard to do and I think a little more practice should be in order. I know the only way to learn is to do but there should be role playing and such specifically for those on the phone. Continue to treat your employees with respect and you will always get a motivated employee, one who wants to do a great job

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    I feel this company provides too many guidelines and stressors to employers to succeed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in East Bremerton, WA
    Former Employee - Customer Service Representative in East Bremerton, WA

    I worked at TeleTech full-time (more than a year)

    Pros

    I was trained well at resolving any situation with a positive outcome. I take pride in exceptional service.

    Cons

    Poorly managed, constant turnover, employees are poorly compensated for what they accomplish each day.

    Advice to ManagementAdvice

    If you want to stop fearing the call center being shut down, treat your employees better.

    Doesn't Recommend
    Neutral Outlook
  9. 2 people found this helpful  

    Extra income if you already have a primary source of income.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Former Employee - Weight Watchers Chat Consultant
    Former Employee - Weight Watchers Chat Consultant

    I worked at TeleTech part-time (less than a year)

    Pros

    Can work without leaving home. Free weight loss online subscription.

    Cons

    Low pay. Inconsistent scheduling. Confusing systems and processes. Disorganized management. Expect a lot for a little.

    Advice to ManagementAdvice

    Stop emailing your team members with urgent messages before you have determined what you would actually like to communicate. Also, please keep in mind that most employees have to work a second job due to the low wages the company is paying. That being said, anticipating coverage before the shift starts is something worth considering.

    Doesn't Recommend
    Positive Outlook
  10.  

    Very little feedback and coaching from Team Leads

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Charlotte, NC
    Current Employee - Customer Service Representative in Charlotte, NC

    I have been working at TeleTech

    Pros

    Working from home is very convenient

    Cons

    Part-time and minimum wages, no room for increase or health insurance.

    Advice to ManagementAdvice

    Consider more one on one coaching and a more user friendly systems.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    The experience with the company was great however management need help. The perks of the company were great with me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Ennis, TX
    Current Employee - Technical Support Representative in Ennis, TX

    I have been working at TeleTech full-time (less than a year)

    Pros

    The breaks at the touch of the computer. The food places down the street.

    Cons

    The lunch breaks were short it seems long but it not. not able to retain water because of talking.

    Advice to ManagementAdvice

    Be on time for everything they will hold it against you

    Recommends
    Neutral Outlook
    Approves of CEO

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