TeleTech

  www.teletech.com
  www.teletech.com

TeleTech Reviews

Updated November 20, 2014
Updated November 20, 2014
649 Reviews
2.9
649 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
328 Ratings

Review Highlights

Pros
  • Work from home option is great for those that have driving in traffic (in 71 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training (in 29 reviews)


Cons
  • If you want work life balance, this is not the place for you (in 12 reviews)

  • I get it that this is a call center but other places treat you better (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Okay, but not as adverstised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Paducah, KY
    Former Employee - Customer Service Representative in Paducah, KY

    I worked at TeleTech full-time (less than an year)

    Pros

    For starting in a customer service position with no prior education or experience required, the pay and benefits are satisfactory. There are opportunities for advancement if you put forth the effort.

    Cons

    No regular pay rate reviews, so no real opportunity for pay growth outside of promotion. There is a great deal of expertise required, and no matter how much training they attempt to provide it likely won't be enough for you to meet many of your customer's needs, as so many things are outside of your control. The schedule changes can be a nightmare.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Ok to work if your trying to progress in your life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TeleTech Agent in Uniontown, PA
    Current Employee - TeleTech Agent in Uniontown, PA

    I have been working at TeleTech full-time (less than an year)

    Pros

    They will help pay college tution, an they have benefits

    Cons

    There are unorganized and hire an fire employees every month

    Advice to ManagementAdvice

    Get organized, get more floor managers

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Hoping to find another job before training is over.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech full-time (less than an year)

    Pros

    Income to tide one over although it is very low.

    Cons

    Very disorganized hiring. Hired and given a letter of intent for a position and was never informed why that position was suddenly 'no longer available'. Then was informed hired for another position that is not ideal and am fervently hoping to find another position soon. Training is very disorganized. First full week there was no computer connection in our training room and we just sat there and looked at each other. There is too much down time between learning modules and an expectation to learn most of what is needed to know by the seat of our pants once we are on the floor. The number of systems expected to seamlessly use while handling a call within 7 mins is near impossible without seeming rude by rushing the caller off the phone. Performed a similar position with another company and was paid over $20 per hour. The $9.50 per hour for the same work is a joke. Would be able to make more working directly for 'the client' if one lived closer to their location.

    Advice to ManagementAdvice

    None. They will continue to do what they want without regard to what the workers think or believe.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    customer service respresentative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at TeleTech part-time (more than an year)

    Pros

    i like the work from home opportunity

    Cons

    hard for advancement, metrics system (AHT time/score)

    Advice to ManagementAdvice

    needs more help

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Teletech that most average job you'll ever have.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Card Service Representative in Springfield, MO
    Current Employee - Credit Card Service Representative in Springfield, MO

    I have been working at TeleTech full-time (less than an year)

    Pros

    There are some good incentives and benefits. Potential bonuses that can add up if you are really good at your job. Benefits are pretty good, but I recently discovered the federal government classifies the health insurance as "unaffordable" because it is above 9.5% of what they pay.

    Cons

    Unfortunately, the incentives, bonuses and benefits don't add up to a career. The hourly wage caps at $10/hr. Wal-Mart is better than that. This is the only job I've been in that criticizes and punishes

    Advice to ManagementAdvice

    Focus more on retention and less on recruitment. Pay a living wage and you wouldn't have to constantly hire people. Relax on the break times.

    Doesn't Recommend
    No opinion of CEO
  7. 2 people found this helpful  

    Frustrating company to work for, but overall not too bad of an experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Desktop Support Associate Technology in Springfield, MO
    Former Employee - Desktop Support Associate Technology in Springfield, MO

    I worked at TeleTech full-time (more than 3 years)

    Pros

    Fast paced team environment. Very good benefits package and decent perks. Fun team atmosphere when working at the corporate versus agent level.

    Cons

    IT department is seriously understaffed for some North American sites. NA IT staff expected to provide same level of support with 2 members as a 5 member team at other locations. Human Capital department fails to recognize and address multiple issues within workplace staffing. Company offers competitive salaries when hiring externally, but caps on internal promotion salary increases leave promoted employees being paid far less than external new hires to the same position that have far less experience.

    Advice to ManagementAdvice

    Management needs to learn to appreciate all staff equally, and to work with individual groups to better recognize key employee contributions to the corporation as a whole, especially in North American sites.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    TeleTech Response

    Oct 28, 2014Director, Talent Acquisition Marketing

    Thanks for letting us know your thoughts, we'll address this to management and review what we could do to make it better.

  8. 1 person found this helpful  

    Springfield MSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in Springfield, MO
    Former Employee - Member Service Representative in Springfield, MO

    I worked at TeleTech full-time (more than an year)

    Pros

    People were good to work with. Got a check every two weeks.

    Cons

    Required a lot of sucking up to get promoted. People quit all the time. I worked 10 different shifts in a year. Canceled my insurance because I didn't "tell them I still wanted it".

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    TeleTech Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Senior Manager in Englewood, CO
    Former Employee - IT Senior Manager in Englewood, CO

    I worked at TeleTech full-time (more than an year)

    Pros

    Really good communication between all levels. There are a lot of intelligent people who are good at what they do.

    Cons

    Too much disruptive change. If you can adapt to all the changes and lay-offs then this is a good place to work.

    Advice to ManagementAdvice

    Work on the mentoring program and facilitate knowledge sharing across all organizations.

    Recommends
    Neutral Outlook
  10.  

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech full-time

    Pros

    a lot of career growth

    Cons

    have a great time working here.. nothing bad to say.

  11. 1 person found this helpful  

    Very disappointed

    Current Employee - At Home Cust Service Representative
    Current Employee - At Home Cust Service Representative

    I have been working at TeleTech part-time (less than an year)

    Pros

    Work from home, no traveling

    Cons

    I was hired as a p/t customer svc rep for the holidays. I was originally told that I would be working 5 hours a day, 5 days a week. After being hired and going through training(not really training for the job, just setting up the computer), I was scheduled to work just 9 hours a week. After working just 1 hour, I was told that it was slow to punch out. I worked a total of 15 hours in my first two weeks of work. They are promising me that it will pick up. I would have found a different job if they were honest about the hours in the first place.

    Advice to ManagementAdvice

    Be honest with the employees about the work hours.

    Doesn't Recommend
    No opinion of CEO

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