TeleTech Reviews

Pros

Pay is higher and there are many opportunities for advancement and recognition for a job well done.

Employee engagement is high

Cons

Communication and transparency can sometimes not be the best.

Advice to Senior Management

Transparency and helping all levels understand the business direction.

Pros

Work from home; flexible scheduling; paid training;

Cons

Not enough training before thrown onto phones

Advice to Senior Management

Try not to ramp up so many agents at one time-because they get thrown into production and have no idea what to do and customers are not helped like they should be when that happens

Pros

The benefit packages are a great plus for this company.

Cons

Time off is hard to schedule.

Advice to Senior Management

Work with your employees and treat them with respect and you will receive respect in return.

Pros

no commute

no gas to be wasted

flexible schedule

saves money on eating out

Cons

no pto

training doesn't last long

system issues (depending on the program you work for)

if you work overtime they will dock your pay

Advice to Senior Management

listen to feedback from the people on their team. Give them tips on how to get better

Pros

Competitive hourly pay. Excellent work/life benefits. Excellent site director who cares about the employees. Lots of monthly fun activities. Very professional environment.

Cons

Too strict on call handling times and schedule. Some supervisors were unfair and bias when it comes to evaluation. Quality control were unfair when grading calls.

Advice to Senior Management

Supervisors and Quality Control need to be screened for experience and professionalism. I feel some of the people in these position lack skills to effectively evaluate CSR's appropriately.

Pros

- Good boss made an unbearable job much better.
- Travel

Cons

- They bought eLoyalty and now are destroying it
- No work/life balance (60+ hours, EVERY WEEK on and on)
- A CEO that treats employees as human capital, they call Human Resources "Human Capital"- freaking creepy.
- The company took away company 401k match when profits were not high enough
- Internal Help Desk for employees where English is a second language
- Horrible reimbursement for travel expenses
- No training

Advice to Senior Management

Fire CEO and his lapdog yes men. Treat employees better, will make for less turnover.

Pros

Opportunity for international experiance, fast-paced atmosphere.

Cons

High employee turnover, below market compensation and benefits, with annual salary adjustments few and far between. Current environment is oppressive, due to the ongoing cost cutting - both labor and purchasing.

Advice to Senior Management

Fair pay is a key component to employee satisfaction. Walk the talk. If you are pressuring operations for cost reduction, you should not buy a new corporate jet.

Pros

Global Opportunities, Wide range of services to support, Continued Growth Pattern,

Cons

Mainly focused on overseas business development

Pros

good training ground
friendly people
very accessible

Cons

**bad salary (doesnt have any increase at all. i have co-employees who are already 5years in the company but still has the same consistent salary)
**most team leaders doesnt know how to handle the agents (need Management trainings, a college undergrad for a team leader???!!))

**doesnt listen to the needs of the employees. they just implement things but doesnt even think if the agents can even handle their requests.
**agents are always overworked with very low pay..
**they always put the blame to the agents if they have undertime taggings, but they should understand that the computers are very old, using win 98 desktops.. and are very slow.

and in order to get promoted you need kiss your managers ass.. which i dont like at all. agents should be promoted based on their skills and experience.

they also make agents handle or upgrade to different accounts without increase in their salary, which is very unfair.

and if you dont check you payslip, you might get a surprise of being deducted by maxicare, when you didnt even use it.

Advice to Senior Management

start fixing it from your higher management and pay your employees accordingly.

you demand so much from your employees but you dont even pay them well.

Pros

Teletech is great for those that are looking for part time, flexible, work from home position. All positions start out at $8.50

Cons

Teletech overwork, underpay their employees and they don't have a voice. It is hard to move up. Teletech only pay their employees $8.50 per hour and expect them to do $12.50 worth of work.

Advice to Senior Management

Management needs to offer bonus pay and higher hourly wage. Just because people work from home and do not have to commute does not mean a company can pay them scientifically less. This is exactly why Teletech has an extremely high turnover rate.