TeleTech Reviews

Updated September 29, 2014
Updated September 29, 2014
604 Reviews
2.8
604 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
310 Ratings

Review Highlights

Pros
  • Work from home option is great for those that have driving in traffic (in 70 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training (in 29 reviews)


Cons
  • Work/Life balance is not possible in the current environment (in 13 reviews)

  • I get it that this is a call center but other places treat you better (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Teletech

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech

    Pros

    Personal growth, training, selfconfidence, time-off policies

    Cons

    Personal growth, training, selfconfidence, time-off policies

  2.  

    7 yr employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative I, Customer Service Representative II, Chat, Ed Desk  in  Moundsville, WV
    Former Employee - Customer Service Representative I, Customer Service Representative II, Chat, Ed Desk in Moundsville, WV

    I worked at TeleTech full-time for more than 5 years

    Pros

    Overall a good place to work, but it depends so much on the project you are on. Cable tv project had huge push to sell to customers calling in about bill or problems with services. Call centers have their own culture and the culture went downhill while I was there. My project was cancelled by the cable co. I learned a lot there! Good for someone starting out in the job market or older people looking for additional income.

    Cons

    It's a call center. My local management team did the best they could within the system. High stress, chained to desk, seemingly endless stream of calls. I hated being forced to sell to customers calling in about bill or service problems.

    Advice to ManagementAdvice

    Bring back more of the office culture I experienced in 2006. Celebrate holidays, inject a little fun with the special days like luau day, sports team day, and so on. Little things like passing out a candy or granola bar when call volume was insanely high does make a big difference. Benefits were good but went downhill. Pay was ok, but very difficult to go up the pay scale because of the ever changing metrics on performance.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    On line questins

    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at TeleTech full-time

    Pros

    Do not know enough yet, went thru computer tests, scenario's and was told I would be having an interview that it was automated.

    Cons

    Too many tests but they weren't too bad.

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  5.  

    Typical Help desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech full-time for less than a year

    Pros

    Clean, organized, well lit cubicles

    Cons

    Work shift changes exreemely difficult

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great company to work with

    Former Employee - Technical Support Representative  in  Canaveral As, FL
    Former Employee - Technical Support Representative in Canaveral As, FL

    I worked at TeleTech as a contractor for less than a year

    Pros

    Everything meaning every single thing

    Cons

    Nothing meaning not any thing

  7.  

    Nice people, pay about 20% under-market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Englewood, CO
    Current Employee - Director in Englewood, CO

    I have been working at TeleTech full-time for more than 10 years

    Pros

    Smart, good people to work with

    Cons

    Lower pay, low benefits, poor company match

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    My experience with Teletech was good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative I  in  New York, NY
    Former Employee - Customer Service Representative I in New York, NY

    I worked at TeleTech part-time for more than a year

    Pros

    Trainers, coaches and Team leads are all very nice. They do their best to help you. When you leave on good terms you can qualify to be rehired. (I was). I worked from home in customer service. When you make 6 months you can sign up to receive a flex spending health card where Teletech puts in $23 twice a month. You can use that for prescription copays and other pharmaceutical products. If you are off on a holiday and you are a perm agent you get paid and if you work you get holiday pay. It's easy to switch schedules or shifts with other agents when you need time off.

    Cons

    The only thing I don't like is that the pay can start from $8 to $9/hr. There are no raises unless you change positions.
    When it's very busy they add mandatory hours to your schedule and when it's very slow you get mandatory time off.
    When you work a full 8 hour day you only get 2 10min breaks and one 30 min lunch break. Sometime it's hard sitting there when it's very busy without a sufficient break time.

    Advice to ManagementAdvice

    You should give raises at least when an employee is there 6months and then every year. When employees have to work a full day during peak seasons at least give 2 15 minute breaks and at least a 45 min lunch break. Maybe you can give the option of a 30 min or 45 min lunch break up to the agent when setting schedules.
    Agents can be more happy and productive when having the proper breaks especially during stressful seasons at work.
    Otherwise a pretty ok company.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Wildly Inconsistent Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Englewood, CO
    Current Employee - Anonymous Employee in Englewood, CO

    I have been working at TeleTech full-time for more than 3 years

    Pros

    First 3 Years
    - Engaged managers and above who gave positive feedback
    - Fast-paced projects that were managed to reasonable timelines
    - Defined roles and responsibilities
    - Great on-boarding (department)
    - Supportive peers and project teams
    - Heated parking
    - Work from home (one day per week, later more flexible)

    The people I have worked with have been hard-working, kind, friendly, enthusiastic, dedicated, and supportive. For three of my four years at TeleTech I received positive feedback, great performance reviews, bonuses, and raises.

    In that time there was a round of layoffs and management shift, yet I knew my role and was a valued part of the team. I was promoted twice. I was hired far below market value for my experience, which was corrected through the performance bonuses and top salary offer allowed when promoted.

    Cons

    The Last 12 Months
    - Work hours have no boundaries.
    - Work/Life balance is not possible in the current environment.
    - Project deadlines are "accelerated" or follow "rapid development" timelines -- there is no normal pace or realistic expectation now.
    - It seems senior leaders believe the company is "agile," "responsive," "innovative," and so on. The reality is there are policies designed to slow things down and resources that are difficult to find or use.
    - Benefits have gotten goofy -- "wellness" activities pay minimal HSA dollars. If you go for anything other than preventative care you'll have to pay thousands of dollars before insurance covers it.

    Advice to ManagementAdvice

    Go back to health plans employees can use that do not take three paychecks to cover non-preventative care or prescriptions.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Springfield, MO
    Current Employee - Customer Service Representative in Springfield, MO

    I have been working at TeleTech full-time for less than a year

    Pros

    Good bosses and OK pay.

    Cons

    Kinda boring and yeah boring.

    Advice to ManagementAdvice

    Not sure.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Customer Service/ Call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Melbourne, FL
    Current Employee - Customer Service Representative in Melbourne, FL

    I have been working at TeleTech full-time for less than a year

    Pros

    Great people, $10 an hour, weekends off, paid holidays/holidays off, paid training.

    Cons

    A lot to learn, several screens that you need to be in at all times. Six weeks of training you are either in one of the training classes 6am-3pm or 3:30pm- midnight. if you miss a training class more then two days (if emergency) you can not make it up.

    Advice to ManagementAdvice

    The trainer that I had is terrible, he does not go over important things more then once, and if you don't get it or ask questions he gets angry, likes to single you out in front of the class, announce your personal business to the class and embarrass you.

    Recommends
    Positive Outlook
    No opinion of CEO

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