TeleTech Reviews

Updated August 20, 2014
Updated August 20, 2014
595 Reviews

2.8
595 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
310 Ratings

Review Highlights

Pros
  • Work from home option is great for those that have driving in traffic (in 66 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training (in 28 reviews)


Cons
  • If you want work life balance, this is not the place for you (in 11 reviews)

  • Hectic call center with eight hours of back to back calls with minimal breaks and scripted metrics (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    At home Tele Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Office At Home  in  Uniontown, PA
    Current Employee - Front Office At Home in Uniontown, PA

    I have been working at TeleTech part-time for more than a year

    Pros

    Great work from home. It is a potable job and since I have been moving around the past 2 years because of relocation, I could take my job with me.

    Cons

    There is no room to grow n this company.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    I got lucky

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Uniontown, PA
    Current Employee - Customer Service Representative in Uniontown, PA

    I have been working at TeleTech full-time for more than a year

    Pros

    Project was tanking and we only got 5 calls a day that last for 5 min or less. Prior I had to work for a bank there and did so poorly on the phone they transferred me to an old tanking project with a stress free job description. I got to read books and kick back for eight hours a day 12 months a year. Training was cinch. And when the project really started to tank we got 2 hour lunches. The supervisors created all sorts of ways to earn extra time off like extra breaks and always brought in snacks. It was nothing like another project in teletech.

    Cons

    The bank I was originally hired for was USAA which has high customer quality ratings and a strict standard. I would just talk to old people on the phone for hours on end to eat up the time and alleviate the stress. Eventually they got wise and transferred me since I couldn't/wouldn't hack it. Damn that bank was invasive. No pens or pencils allowed, to combat identity theft by employees, and the whole bank project was behind a locked partisan. Everything about that project was unbalance, high strung, demanding and frustrating and you got to work with some the worst people in your town there.

    Advice to ManagementAdvice

    they clean house every ten years. So don't ever get to cozy with a management position at teletech. Any type of benefit or time release incentives is merely a bill of goods to keep you on board as long as they can. And we they clean house they sweep the whole floor. The people on the phone have more job security than anyone else there. I suppose the clean sweep is to efficiently wipe out any nepotism or favoritism without getting tied into a conflict of interest, especially since everybody is everybody's cousin.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    A great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSR-1  in  Charlotte, NC
    Current Employee - CSR-1 in Charlotte, NC

    I have been working at TeleTech part-time for more than a year

    Pros

    I enjoy working here because of the flexibility with my hours.

    Cons

    The starting pay is low, but it provides a study pay check.

    Advice to ManagementAdvice

    Increase the strting pay and give annual raises.

    Approves of CEO
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  5.  

    Great experience, supremely disorganized company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at TeleTech part-time for more than a year

    Pros

    - Great way to gain experience, little to no requirements to get hired.
    - Very casual and friendly atmosphere. Great people, lots of friends.
    - Salary is not bad at all if you are a student and work hard to comission the max.

    Cons

    - Extremely disorganized, you have to learn how to do everything on the job as the training leaves you very unprepared.
    - No one seems to take the job seriously.
    - You find yourself working in projects for companies which are also extermely chaotic, this might be because of Teletech's service or because of the companies who hire Teletech, but anyway, there are times in which simply no one knows what to do at all with a certain issue.
    - Company doesn't really care about its customers, and it shows.
    - Tremendously unprepared, underqualified people get hired all the time.

    Advice to ManagementAdvice

    - Try to maintain closer contact with your employees and proedures. Everyone does pretty much whatever they want, including supervisors, managers and reps. Maybe this is truer of outsourced sites outside the U.S., i dont know.

    - Get together with your clients and have them come up with better customer service solutions, i worked for two different campaigns and both were very chaotic.

    - Care a little more about the customers.

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Not bad

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech

    Pros

    It's a stay at home job

    Cons

    They seem to have poor management

  7. 1 person found this helpful  

    It has been challenging yet extremely rewarding all at the same time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Operations  in  Englewood, CO
    Current Employee - IT Operations in Englewood, CO

    I have been working at TeleTech full-time for more than 10 years

    Pros

    If you're willing to learn and put in the work, you can learn alot!

    Cons

    Processes and procedures seem to "go out of the door" to meet our bottom line.

    Advice to ManagementAdvice

    Listen to your IT department since you rely heavily on our expertise. Also pay attention to the amount of attrition happening.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    My career with Teletech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer
    Former Employee - Network Engineer

    I worked at TeleTech full-time for more than 5 years

    Pros

    I enjoyed working with all of the fellow Teletech employees.
    There was never a dull moment during my tenure with Teletech; always interesting.

    Cons

    I started out as a local site IT person and advanced to a Data Network Engineer on the national level.
    Teletech decided to move all US senior IT jobs to include Firewall, Data Network Engineers and Server Operations personnel to the Philippines for cheaper labor.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Misrepresentation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Minion  in  Phoenix, AZ
    Former Employee - Minion in Phoenix, AZ

    I worked at TeleTech full-time for more than a year

    Pros

    Paid training, met some nice people, who were the first to go.
    That says much about the flavor of the company. They were upfront that the position was $10 an hour and there would be no raises but possibilities of other compensation.

    Cons

    Misrepresentation, favoritism. Can't afford to pay for or use benefits if you are a single person. This is not a self supporting job unless bonuses were guaranteed. Worklife balance does not exist. If you have kids, you better have guardianship ready to assign to someone you trust because your shift will not accomodate your childcare, school or medical needs.

    Advice to ManagementAdvice

    Pay a decent wage, treat people like you want them to stay.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Lots of improvements needed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Amherst, OH
    Current Employee - Anonymous Employee in Amherst, OH

    I have been working at TeleTech full-time for more than 3 years

    Pros

    very close to my house -
    met some pretty nice folks-
    gave me a second chance of working after being laid off for more than a year

    Cons

    IT systems do not operate as the were intended -
    getting answers to questions is like jumping thru circus hoops-

    Advice to ManagementAdvice

    listen to the employees - we have given multiple suggestions for improvement - treat all locations as equals

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Needs Improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Richmond, VA
    Former Employee - Customer Service Representative in Richmond, VA

    I worked at TeleTech as a contractor for less than a year

    Pros

    Not a hard job for the length of time, which was for the tax season

    Cons

    No communication between employees and management.

    Advice to ManagementAdvice

    Need to communicate effectively, employee needs to access to you

    Doesn't Recommend

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