TeleTech Reviews

Updated April 24, 2015
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2.8
789 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
380 Ratings

Pros
  • I guess I can say that they offer a legit work from home program (in 80 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training (in 29 reviews)

Cons
  • If you want work life balance, this is not the place for you (in 12 reviews)

  • I get it that this is a call center but other places treat you better (in 23 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (1)

    Absolutely love my job, life changing experience, comfortable environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I learned every day obstacles to apply to my career as well as my personal life. I truly feel like I belong here, the environment is comfortable and pleasing. My supervisors and coworkers are wonderful. You really have to apply yourself to this position but it is all well worth it and the outcome is the best reward.

    Cons

    The uncertainty of having a permanent status of our employment was the only downfall, but if you truly apply yourself and have a passion for this job then there are absolutely no worries.

    Advice to Management

    Possibly more thorough and hands-on learning applied during the 6 week training course but I'm sure new methods will take place next hiring season.

  2. Customer Care Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech part-time (More than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefits like Tuition reimbursement, medical vision, dental, and bereavement. Worked here for almost 3 years although my project was dismissed and I was laid off

    Cons

    Didn't get a pay increase, and was laid off because project was no longer available because company decided not to have Teletech anymore

    Advice to Management

    Management was pretty good, and I liked everyone I worked with. They worked with me when things would happen beyond my control and I could also get extra time which usually available especially around busy times of the year

  3. Helpful (1)

    Tech Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Teletech@home in Melbourne, FL
    Former Employee - Tech Support Teletech@home in Melbourne, FL

    I worked at TeleTech

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Good Training program. Constant feedback on performance.

    Cons

    Technology utilized is not stable.

    Advice to Management

    Fix stability issues

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Overall it was a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in West Melbourne, FL
    Former Employee - Anonymous Employee in West Melbourne, FL

    I worked at TeleTech

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    There are nice people to work with and the company offers competitive salary. also it may offer some carrier opportunities.

    Cons

    Out there one may ffind the job stressful, there is too much stress and lots of work, on top of that is a noisy environment

    Advice to Management

    I would say to managers to evaluate their management style because sometimes it creates an impression of an ineffective management

  6. Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great Benefits, Great Base Salary, Nice work environment, Free Ice Cream, Covered Parking Lot, Free coffee with cream and sugar.

    Cons

    Not the greatest Management, no real opportunity for growth, hard to see anyone last over 18 months.

  7. Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Work from home flexible schedule

    Cons

    Micro-management overkill no raises unrealistic metrics

    Advice to Management

    Treat employess like humans with a real promise to advance

  8. Seasonal Tax Support Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Contractor - Tax Analyst in Memphis, TN
    Current Contractor - Tax Analyst in Memphis, TN

    I have been working at TeleTech as a contractor (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Decent wages, pleasant work environment, not constantly on phone calls.

    Cons

    No benefits, seasonal (based on the client you are with)

    Advice to Management

    More advanced notice of when the ramp down process is beginning would be helpful for your seasonal employees.

  9. micromanaged!! they demand and slap you with mandatory hours or gave termination

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at TeleTech part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Made great friends in the project I was in also customers were great to.deal with

    Cons

    Mandatory exhours or face termination constantly cut hours then slap you with unwanted hrs as if no.life

    Advice to Management

    Know people have lives and family outside of Teletech. And can not all of a sudden work more hours because you feel like it..or your stupidity to cut hours which put.you in that position to mandate more hours

  10. Love my job! It's like Family!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Assurance Specialist in DFW, TX
    Current Employee - Quality Assurance Specialist in DFW, TX

    I have been working at TeleTech

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work from home! Promotions if your willing to work for them!

    Cons

    Only Con is not enough permanent positions.

    Advice to Management

    Recognize the employees that truly want to work and care about succeeding with Teletech. Too many people just want a paycheck.

  11. Great compny learn a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance
    Former Employee - Insurance

    I worked at TeleTech

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People are wonderful and you get great training

    Cons

    The pay is pretty low. But you can make it

    Advice to Management

    Top notch management

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