TeleTech

www.teletech.com
Employer Engaged

TeleTech Reviews

Updated February 27, 2015
Updated February 27, 2015
749 Reviews
2.8
749 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
361 Ratings

Review Highlights

Pros
  • I guess I can say that they offer a legit work from home program (in 80 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training (in 29 reviews)


Cons
  • If you want work life balance, this is not the place for you (in 12 reviews)

  • I get it that this is a call center but other places treat you better (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Moundsville, WV
    Former Employee - Customer Service Representative in Moundsville, WV

    I worked at TeleTech full-time (more than a year)

    Pros

    I loved working here. You get two breaks and a half hour lunch paid. Very flexible hours. Paid time off after working so many hours per week.

    Cons

    When I worked there, the only thing I didn't like was the fact that you had to try and sell the customer more services when they called in with problems with there current services.

    Advice to ManagementAdvice

    Please don't force employees to push other services when the customers are calling in with problems with the services they have.

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support/Trainer in Denver, CO
    Former Employee - Technical Support/Trainer in Denver, CO

    I worked at TeleTech

    Pros

    very nice place to work

    Cons

    training dept is a little unorganized and they just pull agents off the phones with very little training to train new employees. Lots of wasted time with technical difficulties. Low pay for tasks your expected to complete in many department

    Advice to ManagementAdvice

    i would schedule a time with new employees before training starts to make sure their computer is compatible and they have all the necessary programs downloaded, that way trainers don't get behind on their schedule and its less frustrating for newbies

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Working in a self supervised position assisting In product support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fayetteville, NC
    Current Employee - Customer Service Representative in Fayetteville, NC

    I have been working at TeleTech full-time (less than a year)

    Pros

    Very flexible, fun and working with variety of individuals

    Cons

    help response time is slow rely on other comments

    Advice to ManagementAdvice

    respond to emails

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Customer Service & Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Empire, CO
    Former Employee - Customer Service Representative in Empire, CO

    I worked at TeleTech full-time (less than a year)

    Pros

    Great work and life balance, loved this job!

    Cons

    Was laid off! Was told would get the opportunity to get hired on after the seasonal position. They told me that's how they hire you first as a seasonal employee and then hire you on? That's not what happened and that's not what was relayed when they laid us off after the holidays. I really loved this job and the people.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Fun and exciting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech

    Pros

    Learn a lot. Great training. And just a fun atmosphere.

    Cons

    After each contract is over there is a period of being laid off and unemployment will be drawn. but, you will always get called back to work. it just might take a week or 2....

    Advice to ManagementAdvice

    Please call us back to work before the month of March is over. No contract means no bills are getting paid.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Denver, CO
    Former Employee - Project Manager in Denver, CO

    I worked at TeleTech full-time (more than 5 years)

    Pros

    Great people, projects, entrepreneurial spirit

    Cons

    Long hours, weak pay increases

    Recommends
    Approves of CEO
  8.  

    Remote Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - At Home Cust Service Representative in Atlanta, GA
    Current Employee - At Home Cust Service Representative in Atlanta, GA

    I have been working at TeleTech

    Pros

    Training class was very relaxed and the instructors are patient and very informative.

    Cons

    In production there wasn't much help from the team leads. You really had to fend for yourself out of training.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Fun atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech

    Pros

    Great teamwork, especially in certain management groups. Fun atmosphere. Great incentive programs and discounts for all employees. Very social atmosphere during breaks.

    Cons

    This is a very structured environment. You need to be able to stick to a strict schedule. If you can do so, this is an awesome job.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Start Up Environment - still working out the kinks...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President Sales in Denver, CO
    Current Employee - Vice President Sales in Denver, CO

    I have been working at TeleTech full-time (less than a year)

    Pros

    They have a great vision and differentiated suite of offerings. They are also investing in key areas that are very relevant for where many industries are moving towards.

    Cons

    They have many walks of life recently hired into leadership, that are all pulling the company in different directions. The alignment is a bit off, but direction is not.

    Advice to ManagementAdvice

    Focus on building the empire, not big bang approach in go-to-market

    Recommends
    Positive Outlook
  11.  

    Pretty decent place... at least at the time

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech full-time (more than 3 years)

    Pros

    Fairly flexible. Supportive of decisions based on sound reasoning and logic, even if the decision did not work out optimally. Decent amount of mobility within the organization.

    Cons

    Not always good communication between the technical and operational "sides of the house"

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