TeleTech Reviews

Updated July 6, 2015
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2.8
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Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
392 Ratings

Pros
  • Legitimate work from home positions (in 80 reviews)

  • Great work environment and office culture (in 29 reviews)

Cons
  • A complete lack of work/life balance (in 12 reviews)

  • I get it that this is a call center but other places treat you better (in 23 reviews)

More Pros and Cons

836 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (5)

    Absolutely love my job, life changing experience, comfortable environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I learned every day obstacles to apply to my career as well as my personal life. I truly feel like I belong here, the environment is comfortable and pleasing. My supervisors and coworkers are wonderful. You really have to apply yourself to this position but it is all well worth it and the outcome is the best reward.

    Cons

    The uncertainty of having a permanent status of our employment was the only downfall, but if you truly apply yourself and have a passion for this job then there are absolutely no worries.

    Advice to Management

    Possibly more thorough and hands-on learning applied during the 6 week training course but I'm sure new methods will take place next hiring season.

    TeleTech Response

    Jun 3, 2015

    Thank you for sharing your thoughts on work at TeleTech! We are likewise loving your review and will keep in mind your advice about the training courses.


  2. Helpful (1)

    Customer Service Agents

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Denver, CO
    Current Employee - Customer Service in Denver, CO

    I have been working at TeleTech

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The job is great, yes it is call center work but I do it from the confort of my home.. i Can work in shorts PJ's or even sweat all depends on what i want to wear that day... Don't even need to do my hair or put on make up after working many years in B&M i love being able to work from home.

    Cons

    yes some of the customers are mad when they call in but if you know cusotmer service you make that a challenge to make that customer happy when they are finished with their call

    Advice to Management

    yearly raises would be great or performance raises.


  3. Helpful (1)

    Csr agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech

    Pros

    No gas no commute to work no clothing no babysitters from the comfort of your is a real company is a real company

    Cons

    Little to no training for the actual job you will be doing pay is the lowest of all call centers Tech issues even not on your end will be taken from your pay access to your computer all day remotely

    Advice to Management

    Increased pay for agents who have been there more than three years training pertaining to the specific job you're hired for


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. At Home Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - At Home Cust Service Representative in Atlanta, GA
    Former Employee - At Home Cust Service Representative in Atlanta, GA

    I worked at TeleTech

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very positive experience as a work at home agent. No traveling to work, no uniforms, flexible hours, great paid training.

    Cons

    No cons. The training is long but its paid


  6. Teletech WAH

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cusomer Service Agent WAH in Tulsa, OK
    Current Employee - Cusomer Service Agent WAH in Tulsa, OK

    I have been working at TeleTech (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    401K, good trainers, schedule bids, work from home,

    Cons

    Sometimes the applications used in training don't work right.

    Advice to Management

    Troubleshoot apps before training starts.


  7. Ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative I in Free Home, GA
    Former Employee - Customer Service Representative I in Free Home, GA

    I worked at TeleTech

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Great Team Environment
    - You feel trained to do what you do
    - Was lucky to work from home

    Cons

    - Have to provide your own computer
    - Pay is OK
    - Some of the trainers/team leads can be a bit on the bad side
    - May not get a Perm position

    Advice to Management

    Allow more opportunity for the Temp employees, or seasonal, to go Perm. Also, if you have a returning employee treat them as such and not as if they are someone that is totally new and knows nothing. It is very demeaning.


  8. Helpful (1)

    Customer Advocate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advocate in West Melbourne, FL
    Current Employee - Advocate in West Melbourne, FL

    I have been working at TeleTech (More than a year)

    Negative Outlook
    Negative Outlook

    Pros

    Full time hours.Holiday Pay.Fit bit watch given.Fundraising for March of dimes.

    Cons

    No raises no parking.Always more work for the same money.Empower is a false system.It is hard to get a bonus.

    Advice to Management

    I would recommend having better pay that matches the professional job that we are working.We are doing insurance claims using many systems.Monthly constantly losing managers because they are treated bad.��


  9. Interesting experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Virtual Customer Service Representative in Cleveland, OH
    Former Employee - Virtual Customer Service Representative in Cleveland, OH

    I worked at TeleTech

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    You really can't beat working from home. I worked as a customer service rep for Turbo Tax....I honestly never knew what I was doing from start to finish.....I couldn't believe I never got fired, lol.

    Cons

    The most disorganized company you can imagine. The constant technical problems were beyond belief.

    Advice to Management

    You really need to do something about your training and the technical problems....it could be such a great place to work.

    TeleTech Response

    Jun 23, 2015Social Media Specialist

    Thank you for your review. I'll be sure to include this in our monthly report to management.


  10. I would work here again

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    working from was a nice benifit, all training was from home also, no traffic, had choice of shift not a bad place

    Cons

    when you are working helping a caller and you have been working with them and almost finished and the system kicks you off or your computer fails, no face to face with your boss


  11. customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech part-time (More than a year)

    Pros

    At home comfort for work, stable, consistent , no issues receiving deposits, chat coaches, paid holidays

    Cons

    Could be better managed doesn't offer greatest pay, support for at home reps for Human Resource department issues horrible for non work related questions.

    Advice to Management

    Head person not always professional



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