TeleTech

www.teletech.com
Employer Engaged

TeleTech Reviews

Updated March 4, 2015
Updated March 4, 2015
753 Reviews
2.8
753 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
362 Ratings

Review Highlights

Pros
  • I guess I can say that they offer a legit work from home program (in 80 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training (in 29 reviews)


Cons
  • If you want work life balance, this is not the place for you (in 12 reviews)

  • I get it that this is a call center but other places treat you better (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 6 people found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Moundsville, WV
    Former Employee - Customer Service Representative in Moundsville, WV

    I worked at TeleTech full-time (more than a year)

    Pros

    I loved working here. You get two breaks and a half hour lunch paid. Very flexible hours. Paid time off after working so many hours per week.

    Cons

    When I worked there, the only thing I didn't like was the fact that you had to try and sell the customer more services when they called in with problems with there current services.

    Advice to ManagementAdvice

    Please don't force employees to push other services when the customers are calling in with problems with the services they have.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    The supervisors and chat coaches were extremely helpful and always looked out after their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Peoria, IL
    Former Employee - Customer Care Representative in Peoria, IL

    I worked at TeleTech part-time (more than a year)

    Pros

    I think Tele Tech was a great exprience, and the upper management always looked out for your best interest, including schedule changes, and employee questions. All employees got along really well as a pleasant environment. I would have never left if I didn't have a schedule conflict that caused me to give up my position.

    Cons

    The pay was somewhat low. I have worked seasonal a few times for Teletech, but at one employment stint for BOA campaing, ran into a very 'wicked' trainer, who singled persons out, spending the 1st 30 mins of class everyday talking about herself, and the new bedroom set she bought, etc, created a slideshow of herself & family for all to view, and treated certain individuals which were her 'unfavorites' in an almost verbal & pschyplogical abusive manner. It reminded me of someone who truly was disillusioned and somewhat crazy. . I find this inconsistent with Teletech's true professional track record. I was hoping justice would prevail, only to find out she shenanigans and forces her way to be everyone's pet trainer. No bad word was said about her, or the price would be paid. Send the loons back to custodial work at Kmart.

    Advice to ManagementAdvice

    Keep up the good work and warm proficient work environment.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Fun and exciting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech

    Pros

    Learn a lot. Great training. And just a fun atmosphere.

    Cons

    After each contract is over there is a period of being laid off and unemployment will be drawn. but, you will always get called back to work. it just might take a week or 2....

    Advice to ManagementAdvice

    Please call us back to work before the month of March is over. No contract means no bills are getting paid.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support/Trainer in Denver, CO
    Former Employee - Technical Support/Trainer in Denver, CO

    I worked at TeleTech

    Pros

    very nice place to work

    Cons

    training dept is a little unorganized and they just pull agents off the phones with very little training to train new employees. Lots of wasted time with technical difficulties. Low pay for tasks your expected to complete in many department

    Advice to ManagementAdvice

    i would schedule a time with new employees before training starts to make sure their computer is compatible and they have all the necessary programs downloaded, that way trainers don't get behind on their schedule and its less frustrating for newbies

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Easy process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support/Tax Advisor in Chicago, IL
    Former Employee - Tech Support/Tax Advisor in Chicago, IL

    I worked at TeleTech

    Pros

    Work from home, Train from home, Paid promptly

    Cons

    Trainer was new to company, Training was not long enough, Cannot contact HR except through email and even then you may not get any answers

    Advice to ManagementAdvice

    Make HR easier to contact, Make the pay better

    Doesn't Recommend
    Neutral Outlook
  7.  

    Customer Service & Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Empire, CO
    Former Employee - Customer Service Representative in Empire, CO

    I worked at TeleTech full-time (less than a year)

    Pros

    Great work and life balance, loved this job!

    Cons

    Was laid off! Was told would get the opportunity to get hired on after the seasonal position. They told me that's how they hire you first as a seasonal employee and then hire you on? That's not what happened and that's not what was relayed when they laid us off after the holidays. I really loved this job and the people.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Working in a self supervised position assisting In product support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fayetteville, NC
    Current Employee - Customer Service Representative in Fayetteville, NC

    I have been working at TeleTech full-time (less than a year)

    Pros

    Very flexible, fun and working with variety of individuals

    Cons

    help response time is slow rely on other comments

    Advice to ManagementAdvice

    respond to emails

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Denver, CO
    Former Employee - Project Manager in Denver, CO

    I worked at TeleTech full-time (more than 5 years)

    Pros

    Great people, projects, entrepreneurial spirit

    Cons

    Long hours, weak pay increases

    Recommends
    Approves of CEO
  10. 1 person found this helpful  

    Absolutely love my job, life changing experience, comfortable environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech full-time (less than a year)

    Pros

    I learned every day obstacles to apply to my career as well as my personal life. I truly feel like I belong here, the environment is comfortable and pleasing. My supervisors and coworkers are wonderful. You really have to apply yourself to this position but it is all well worth it and the outcome is the best reward.

    Cons

    The uncertainty of having a permanent status of our employment was the only downfall, but if you truly apply yourself and have a passion for this job then there are absolutely no worries.

    Advice to ManagementAdvice

    Possibly more thorough and hands-on learning applied during the 6 week training course but I'm sure new methods will take place next hiring season.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Remote Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - At Home Cust Service Representative in Atlanta, GA
    Current Employee - At Home Cust Service Representative in Atlanta, GA

    I have been working at TeleTech

    Pros

    Training class was very relaxed and the instructors are patient and very informative.

    Cons

    In production there wasn't much help from the team leads. You really had to fend for yourself out of training.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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