TeleTech

  www.teletech.com
  www.teletech.com

TeleTech Reviews

Updated December 15, 2014
Updated December 15, 2014
666 Reviews
2.8
666 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
336 Ratings

Review Highlights

Pros
  • I guess I can say that they offer a legit work from home program (in 80 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training (in 29 reviews)


Cons
  • If you want work life balance, this is not the place for you (in 12 reviews)

  • I get it that this is a call center but other places treat you better (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Work-from-Home Customer Service Agent (Non-Sales) - Very Stressful, Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Work At Home in Spartanburg, SC
    Former Employee - Customer Service Work At Home in Spartanburg, SC

    I worked at TeleTech part-time (more than 3 years)

    Pros

    Company paid for Background check & drug screening; Adequate, paid training; benefits (even for Part-timers); partial company match for 401K profit sharing plan; adequate communication between Agents and Trainers/Coaches/Team Leaders. Company/employee website attempts to engage employees at all levels; opportunity for advancement. Most employees at all levels seemed to be capable, caring people, trying to do the best job they can within the constraints of their position.

    Cons

    Low pay/no increases for very stressful work; unrealistic time constraints that can prove meeting metrics an almost impossible task; no real job security - both projects I worked on were ultimately outsourced to the Phillipines. Shift bids every 6 mos. were unorganized, and schedulers seemed to be totally clueless. Many Team Leaders seemed to be severely over-worked and over-stressed trying to handle an excessive amount of agents. Poor inter-departmental communication. Frequent company-related system issues caused real challenges for agents performing their job, and not enough tech support to assist agents in a timely manner. Could be good job if you are looking for advancement and can work full-time; not so great if you just want a steady, part-time job to earn some extra income, unless you are willing to work any shift at any time, or the shifts no one else wants. Very difficult to get time off, unless you find someone to work your shift(s).

    Advice to ManagementAdvice

    Should gear training more towards actual work that agents will be doing, and include more "nesting" time, so new agents can "hit the ground running", rather than having to learn-as-you-go. This would make it much less stressful for the agents, and offer significantly better service to the customers from the very first call. Agents should get periodic raises to keep up morale in a very stressful work environment. Agents should not be made to feel they are doing a bad job because the client sets ever-increasing, unrealistic time constraints on the calls, which takes precedence over providing the excellent customer service that the client touts as their first priority. This was my first experience with a company working from home, and I am assuming my experience is typical for this type of work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Customer advocate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech

    Pros

    They pay is pretty good.

    Cons

    There's a lot of security.

  3. 1 person found this helpful  

    Definitely one of the Best Companies I have worked for from home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - @Home Customer Service Representative in South Shore, KY
    Current Employee - @Home Customer Service Representative in South Shore, KY

    I have been working at TeleTech (more than an year)

    Pros

    Everything but the Pay
    Flexible Schedule
    Great Co-Workers and Supervisors
    Work from Home

    Cons

    The Pay, everything else is GREAT

    Advice to ManagementAdvice

    You need to be more competitive w your wages. People can't live off of what you pay.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great at home agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TeleTech @ Home Agent
    Current Employee - TeleTech @ Home Agent

    I have been working at TeleTech part-time (more than 3 years)

    Pros

    Great for extra cash.great training

    Cons

    Shift bidding can be inconvenient at times

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    not sure yet!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - At Home Agent in Englewood, CO
    Current Employee - At Home Agent in Englewood, CO

    I have been working at TeleTech part-time (less than an year)

    Pros

    working from home is great but i am still trying to get a feel for things.

    Cons

    the pay could be better.

    Recommends
    Neutral Outlook
  7.  

    Fast paced, learned a ton

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer in Englewood, CO
    Former Employee - Systems Engineer in Englewood, CO

    I worked at TeleTech full-time (more than an year)

    Pros

    Cutting edge technology, huge infrastructure, fun people, decent pay, great learning opportunities!

    Cons

    Long work days, long work nights, management, seriously expect to be worked to the bone. Some managers like to yell. Will not send you to training.

    Advice to ManagementAdvice

    Stop working your employees to the bone! Hire more help!

    Recommends
    Negative Outlook
  8. 1 person found this helpful  

    Simply One of the best employers to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - At Home Cust Service Representative in Denver, CO
    Current Employee - At Home Cust Service Representative in Denver, CO

    I have been working at TeleTech part-time (more than an year)

    Pros

    This Company has some of the best Management and Training systems around. The staff is very understanding, Patient, And reliable. Flexibility with schedules is great and on the floor support structure works very well. Plenty of opportunity to increase Hours. If You are looking for additional Work that's flexible stress-free and rewarding, this is great for supplemental income.

    Cons

    Pay rate increase increases may not be likely. A Possible the opportunity for advancement will present itself but there aren't any real drawbacks to this position.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Good for extra cash.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Work At Home
    Former Employee - Customer Service Work At Home

    I worked at TeleTech

    Pros

    Hiring process is easy breezy. I Was originally hired as a seasonal rep. But was asked to stay as a permanent part time rep after the season ended. Perfect if want some extra cash for miscellaneous speeding. Flexible hours.

    Cons

    Pay.
    Inconsistent hours. You could work 30 hours 1 week and only 5 hours the next week.
    Some of the reps need more training because they ask the same question multiple times during a shift.

    Advice to ManagementAdvice

    More training or a refresher for reps that constantly ask the same questions. It floods the chat and the more complex questions are sometimes overlooked.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Pretty Okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative @home
    Current Employee - Sales Representative @home

    I have been working at TeleTech part-time (less than an year)

    Pros

    Decent people, sense of team membership.

    Cons

    Sometimes the systems freeze and mess up. Which sucks.

    Advice to ManagementAdvice

    Shine on you beautiful diamonds, you.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TeleTech @ Home Agent
    Former Employee - TeleTech @ Home Agent

    I worked at TeleTech part-time (less than an year)

    Pros

    Working at home, paid when said, trainer was great, inbound calls

    Cons

    Pay could be better needs more flexibility

    Advice to ManagementAdvice

    Be more flexible when employees can't work on Sundays.

    Recommends
    Positive Outlook
    No opinion of CEO

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