TeleTech
3.0 of 5 550 reviews
www.teletech.com Englewood, CO 5000+ Employees

TeleTech Reviews

Updated Jul 5, 2014
All Employees Current Employees Only

3.0 550 reviews

                             

57% Approve of the CEO

TeleTech Chairman and CEO Kenneth D. Tuchman

Kenneth D. Tuchman

(290 ratings)

53% of employees recommend this company to a friend
550 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Work from home option is great for those that have driving in traffic"
    in 58 reviews
  • "Great work environment and office culture"
    in 26 reviews
Cons:
  • "If you have a working spouse, have kids and you value work/life balance this is not the place for you"
    in 10 reviews
  • "Hectic call center with eight hours of back to back calls with minimal breaks and scripted metrics"
    in 17 reviews
  • Show more review highlights

Reviews

     

    Great place to get experience

    Anonymous Employee (Current Employee)

    ProsVery fast paced environment. All the employees are fantastic and you get a lot of experience.

    ConsVery Fast pace environment. They need to value employees with long term knowledge.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    It's ok to work for extra money

    Customer Service Representative (Former Employee)
    Citronelle, AL

    ProsIt is an at home position was the only pro about this job.

    ConsNot much room for growth, back to back calls, and an 8 min average call handling time to try to stay under,
    the pay sucked, no benefits, and not full-time opportunities

    Advice to Senior ManagementBetter training to prepare rookies for what really is to come once they start answering the phone

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Short term employment

    Customer Service Representative (Former Employee)
    Stockton, CA

    ProsGreat company to work for . Only worked temporary during summer but the three months I worked I had great pay.

    ConsThe fact that it was so short since it was only a temporary summer job. Didn't get to show my full potential

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Great stepping stone choice to get your career started.

    Customer Service Representative (Current Employee)
    Springfield, MO

    ProsTeleTech offers paid bonus in addition with paid training at competitive rates

    Great place to earn experience and build résumé.

    Also great plans with large pool insurance health, dental, eyesight. With a knowledgeable staff to help guide you into what best fits your life situation.

    TeleTech is a 3rd party customer service center that compartmentalizations specialty service to better tailor to customer needs and questions.

    ConsThe amount of training is approximately 30 days; depending on which department you are trained for will make a difference, however most training covers only very basic situations in an environment that has complex situations. Most experience one gets will be learning it by trial and error.

    Pay is great for starting, but is capped as it is 3rd party. Great experience builder but not a lot of room for moving up.

    Advice to Senior ManagementThe most basic potential issue is that longevity at TeleTech is essentially discouraged. Early sign on bonuses and insurance coverage kick in almost immediately. However seasoned workers are hard to come by as their limits are quickly capped.

    Instead of focusing high bonuses for newer recruits, it should be applied towards seasoned employees to match skill level and tenure.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    TeleTech

    Anonymous Employee (Current Employee)

    ProsThe other employees are very nice to work with. The job function is work I am interested in. They scheduling in my department is flexible.

    ConsThere is no real advancement opportunities after a certain point in the locations outside of the corporate office. Information regarding what initiatives are happening do not make it from the corporate location to the other sites in a very coordinated manner. Not the best communications.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    holiday job

    Customer Service Representative (Former Employee)
    Norfolk, VA

    Prosworking from home. very fas paced

    Constraining was not very detailed and little supervisor help

    Advice to Senior Managementmake sure agents are fully ready to start taking customer calls with all the information needed.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Incredibly challenging, fast paced, high turnover

    Anonymous Employee (Current Employee)
    Englewood, CO

    ProsGlobal company with a social conscious. Growing, fast paced company provides opportunities to be exposed to a variety of technology. Talented staff. Very good work/life balance, telecommuting is an option depending on your role.

    ConsTend to over commit to work and there is a constant drive to completing work on short timelines. Slow to recognize performers making them vulnerable to having staff recruited away.

    Advice to Senior ManagementDecide between quality or speed to completion it is impossible to realize both unless you staff correctly.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Only if you're looking for short term employment.

    Customer Service Representative (Former Employee)
    Phoenix, AZ

    ProsGood benefits, great site director, occasion Pay-for-performance incentives.

    ConsHours aren't very flexible, call handling times are far too strict, no room for growth, your job is not secure at all. If this company has one bad quarter, they will pull the rug out from under you with no warning and move your job to another state where it's cheaper to employ people.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    It's not for everyone

    Customer Service Representative (Current Employee)
    Morgantown, WV

    ProsThe paid training was a good perk, About a month's worth of paid training before you actually go out to the call floor. There was actually a pretty good health care plan for job. You got automatic pay raises the longer you were there all the way up to $10/hour then there was a cap. There was a big break room with all kinds of vending machines for your lunch hour.

    ConsYour scheduled lunch and breaks were different every single day and if didn't adhere to the exact schedule, you would have to flex it past your shift to make up for lost call time. You were always monitored. Had to follow a strict code of conduct when speaking to customers, who are sometimes very irritable. And it's not hard to violate that code of conduct in my experience. In order to be promoted to a different department that has nothing to do with the call center floor, you have to start with taking the calls first. Everyone that works there and has been promoted to a higher position that doesn't have to take calls has taken calls before.

    Advice to Senior ManagementNeeds to have a higher wage compensation. Having a bank for a client is a lot more difficult than other clients.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review

     

    It's a call center.

    Anonymous Employee (Current Employee)

    ProsThey work around pretty much any schedule, monthly bonuses, overall not a terrible place to work.

    ConsPetty high school semantics, based largely on the age range of most employees.

    Advice to Senior ManagementPay more money.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for TeleTech? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at TeleTech reviews and ratings — including employee satisfaction and approval rating for TeleTech CEO Kenneth D. Tuchman. All 550 reviews posted anonymously by TeleTech employees.