TeleTech

  www.teletech.com
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TeleTech Reviews

Updated Jul 20, 2014
All Employees Current Employees Only

3.0 564 reviews

56% Approve of the CEO

TeleTech Chairman and CEO Kenneth D. Tuchman

Kenneth D. Tuchman

(295 ratings)

53% of employees recommend this company to a friend

Review Highlights

Pros
  • Work from home option is great for those that have driving in traffic(in 66 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training(in 28 reviews)


Cons
  • If you want work life balance, this is not the place for you(in 11 reviews)

  • Hectic call center with eight hours of back to back calls with minimal breaks and scripted metrics(in 18 reviews)

564 Employee Reviews
Relevance Date Rating
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    • Culture & Values
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    My experience

    Anonymous Employee (Former Employee)

    ProsThe employees and trainers are cool! I really enjoyed working at the company! I would recommend others to look into job opportunities with TeleTech.

    ConsI understand that is imperative to attend training 100% but I have personally seen how people would miss time and the trainer would like out for them, which is good. The one issue I have is that I was one of the strongest agents but because I missed time for being ill, I had to leave the company. I didn't understand that. I've been working from home for some years now, and I always get offers so I wasn't too upset! :)

    Advice to Senior ManagementTake in consideration that peoples health is more important than their job and please make improvements to WorkBooth!! Other than that, I think the company is Great!!!

    Yes, I would recommend this company to a friend

    • Culture & Values
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    Bubbliness and open communication are key

    Customer Service Representative (Current Employee)

    ProsOverall it is not a bad company to work for. There is plenty of opportunity to grow and expand your knowledge. One must be willing to be flexible because change is the only thing constant. Plenty of activities that keep you engaged and on the right track.

    ConsIf your not someone who is really talkative then you will want to really think about joining. If you are a real talker or "chatty cathy" then you will need to learn to talk less and listen more; as your metrics will depend on it.

    Advice to Senior ManagementSomethings are not worth improving simply because one or more people don't like how it is run. If it works then let it be. If you try "it" a different way and you discover it doesn't work don't keep forcing the change. I know somethings need change, but that doesn't mean everything does. Because one part of the car doesn't work does not mean the mechanic will take the whole thing apart and try to rebuild it.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Global company with strong influences in call center training resources.

    Instructional Designer (Current Employee) Denver, CO

    ProsWork-life balance is strongly promoted

    ConsRaises / Career Opportunity are limited and not widely available

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Ok for short term employment

    Customer Service Representative (Current Employee) Fairfield, AL

    ProsGreat work experience if you're going into customer relations.

    ConsToo strict on call handling times!

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    Good company, average benefits

    Anonymous Employee (Current Employee)

    ProsGood hard working people at this company

    Consextremely high turnover; below averag ehealth benefits.

    Advice to Senior ManagementImprove health plan to retain the best employees

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    Not Bad

    Customer Service Representative (Former Employee) Phoenix, AZ

    Prosyou get paid on time

    Consnot stable, they loss contracts often

    Advice to Senior ManagementMore stability

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
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    • No Opinion of CEO

     

    It's ok to work for extra money

    Customer Service Representative (Former Employee) Citronelle, AL

    ProsIt is an at home position was the only pro about this job.

    ConsNot much room for growth, back to back calls, and an 8 min average call handling time to try to stay under,
    the pay sucked, no benefits, and not full-time opportunities

    Advice to Senior ManagementBetter training to prepare rookies for what really is to come once they start answering the phone

    No, I would not recommend this company to a friend

     

    Great place to get experience

    Anonymous Employee (Current Employee)

    ProsVery fast paced environment. All the employees are fantastic and you get a lot of experience.

    ConsVery Fast pace environment. They need to value employees with long term knowledge.

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    Short term employment

    Customer Service Representative (Former Employee) Stockton, CA

    ProsGreat company to work for . Only worked temporary during summer but the three months I worked I had great pay.

    ConsThe fact that it was so short since it was only a temporary summer job. Didn't get to show my full potential

    Yes, I would recommend this company to a friend

    • Culture & Values
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    Great stepping stone choice to get your career started.

    Customer Service Representative (Current Employee) Springfield, MO

    ProsTeleTech offers paid bonus in addition with paid training at competitive rates

    Great place to earn experience and build résumé.

    Also great plans with large pool insurance health, dental, eyesight. With a knowledgeable staff to help guide you into what best fits your life situation.

    TeleTech is a 3rd party customer service center that compartmentalizations specialty service to better tailor to customer needs and questions.

    ConsThe amount of training is approximately 30 days; depending on which department you are trained for will make a difference, however most training covers only very basic situations in an environment that has complex situations. Most experience one gets will be learning it by trial and error.

    Pay is great for starting, but is capped as it is 3rd party. Great experience builder but not a lot of room for moving up.

    Advice to Senior ManagementThe most basic potential issue is that longevity at TeleTech is essentially discouraged. Early sign on bonuses and insurance coverage kick in almost immediately. However seasoned workers are hard to come by as their limits are quickly capped.

    Instead of focusing high bonuses for newer recruits, it should be applied towards seasoned employees to match skill level and tenure.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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