TeleTech Reviews

Updated March 28, 2015
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2.8
767 Reviews
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Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
369 Ratings

Pros
  • I guess I can say that they offer a legit work from home program (in 80 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training (in 29 reviews)

Cons
  • If you want work life balance, this is not the place for you (in 12 reviews)

  • I get it that this is a call center but other places treat you better (in 23 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    1 person found this helpful

    Absolutely love my job, life changing experience, comfortable environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech full-time (less than a year)

    Pros

    I learned every day obstacles to apply to my career as well as my personal life. I truly feel like I belong here, the environment is comfortable and pleasing. My supervisors and coworkers are wonderful. You really have to apply yourself to this position but it is all well worth it and the outcome is the best reward.

    Cons

    The uncertainty of having a permanent status of our employment was the only downfall, but if you truly apply yourself and have a passion for this job then there are absolutely no worries.

    Advice to ManagementAdvice

    Possibly more thorough and hands-on learning applied during the 6 week training course but I'm sure new methods will take place next hiring season.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Great Company to work for so far, appropriate compensation for Job position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech (less than a year)

    Pros

    Good Pay, Flexible Managers, Work from Home, Good Knowledge base, Rewarding Data Entry, Billing and Customer Service Work

    Cons

    Inexperienced Team Leads and Managers that you never hear from. Training was disorganized and did not properly prepare agents for production. Systems constantly having technical issues makes what should be easy work harder than it has to be.

    Advice to ManagementAdvice

    Proper Benefits like PTO, Dental, Vision and Tuition Reimbursement go a long way. Making these benefits available to all employees would be helpful with Talent Acquisition and Retention.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. Great place to get experience without having to sacrifice hourly pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in Greeley, CO
    Current Employee - Member Service Representative in Greeley, CO

    I have been working at TeleTech part-time (less than a year)

    Pros

    Very flexible, especially with school schedules, overall nice coworkers, rewarding environment, can get bonuses every month and increase your salary if you work hard enough for it, possible to move up position-wise, breaks and lunches are pretty generous

    Cons

    Computers and systems are a bit outdated they are always breaking down and having issues, not all departments and not all supervisors are equal to one another in terms of leniency, sympathy and rewards.

    Advice to ManagementAdvice

    Invest in better, faster computers! The more your agents are struggling to login and get ready to take calls, the less money you make and the less work volume there is.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. A valuable experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Racine, WI
    Former Employee - Customer Service Representative in Racine, WI

    I worked at TeleTech part-time (more than 3 years)

    Pros

    Very supportive and professional. The company had many channels of support. Flexible hours and you could get extra hours if wanted.

    Cons

    Tech issues interfered with the performance of duties.

    Recommends
    Positive Outlook
    Approves of CEO
  6. Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech

    Pros

    Lots of incentive, great support from team leads, lots of shift schedules to choose from, lots of training and continued training. For the first time of doing customer service on the phone it was quite an experience.

    Cons

    Very clock oriented - meaning they always were looking for better quality work in less time.

    Advice to ManagementAdvice

    Management was fine as far as i was concerned. I realize your customer wants things scripted a certain way but ease up on the timeframe of how the calls are taken. Also put more people on the weekends.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 100 work at home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSR in Englewood, CO
    Former Employee - TSR in Englewood, CO

    I worked at TeleTech part-time (less than a year)

    Pros

    Convenience, personal growth, and bonuses

    Cons

    No opportunity to advance, offer to promote within more than seeking outside sources

    Advice to ManagementAdvice

    Considering training team leads better, instead of micro-managing

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. Be careful....do your research

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Phila, PA
    Former Employee - Customer Service Representative in Phila, PA

    I worked at TeleTech

    Pros

    Worked from home, comfort, quick startup

    Cons

    There is the currently a class action against the company by former employees....again, do you research.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. @home work

    Current Employee - Tech Support Teletech@home in Springfield, OH
    Current Employee - Tech Support Teletech@home in Springfield, OH

    I have been working at TeleTech

    Pros

    No commute saves time and wear and tear on vehicles and convenient work source.

    Cons

    Low wages and poor software system that continuously crashes.

    Advice to ManagementAdvice

    Fix the systems and pay a bit more.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. Working at TeleTech is challenging and fun. I enjoy going to work everyday. I work with the best people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Customer Service Representative in Minneapolis, MN
    Current Employee - Inbound Customer Service Representative in Minneapolis, MN

    I have been working at TeleTech part-time (more than a year)

    Pros

    Working from home is just awesome. No commute, No Dress Code, Great Co-Workers and Management

    Cons

    There are two cons of working for TeleTech is the pay. There are no raises and it is only part time work.

    Advice to ManagementAdvice

    I wish they would implement a bonus plan or annual evaluations for raises for all of our hard work.

    Recommends
    Neutral Outlook
  11. Great people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TeleTech @ Home Agent
    Current Employee - TeleTech @ Home Agent

    I have been working at TeleTech part-time (more than 3 years)

    Pros

    You really are a family there!

    Cons

    No raises! If you move up it's temporary!

    Advice to ManagementAdvice

    Keep the employees that want to work. Too many people just what to collect that paycheck.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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