TeleTech Reviews

Updated August 26, 2014
Updated August 26, 2014
597 Reviews

2.8
597 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
312 Ratings

Review Highlights

Pros
  • Work from home option is great for those that have driving in traffic (in 66 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training (in 28 reviews)


Cons
  • If you want work life balance, this is not the place for you (in 11 reviews)

  • Hectic call center with eight hours of back to back calls with minimal breaks and scripted metrics (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSR-1  in  Charlotte, NC
    Current Employee - CSR-1 in Charlotte, NC

    I have been working at TeleTech part-time for more than a year

    Pros

    I enjoy working here because of the flexibility with my hours.

    Cons

    The starting pay is low, but it provides a study pay check.

    Advice to ManagementAdvice

    Increase the strting pay and give annual raises.

    Approves of CEO
  2.  

    A memorable experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Global Talent Acquisition Specialist
    Former Employee - Global Talent Acquisition Specialist

    I worked at TeleTech full-time for more than a year

    Pros

    - Flexibility
    - Career opportunities
    - Work environment

    Cons

    Projects can be unstable so there's no way of knowing for how long you will be employed.

    Advice to ManagementAdvice

    The project I've worked for had to close due to an office relocation. Upper management told us about it two months in advance and we had chances to get other jobs. This happened only to my project in my site, all projects should have this good will gesture.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    I worked in Customer Service and Telemarketing, it was very rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispatcher  in  Lorain, OH
    Former Employee - Dispatcher in Lorain, OH

    I worked at TeleTech full-time for more than a year

    Pros

    The Benefits, open work atmosphere

    Cons

    Working weekends, shift changes better cafeteria

    Advice to ManagementAdvice

    Cost of living raises

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst  in  Englewood, CO
    Current Employee - Senior Financial Analyst in Englewood, CO

    I have been working at TeleTech full-time for less than a year

    Pros

    -From the second I walked in for my interview I felt at home here, from the person at the front desk, the HR rep, and the people I interviewed with. This hasn’t changed since I’ve been here.
    -Pay
    -Feel like there is good opportunity to grow within the company.
    -Not a lot of micro management, promote independence
    -Managers, VPs, SVP take time to get to know you, listen to ideas, and don’t feel above getting their hands dirty.
    -Flexibility
    -People, fun place to be, friendly other than the angry circle walker.
    -Interesting work
    -Change day to day in tasks
    -Environment, pretty laid back for the most part

    Cons

    -From my understanding the new CFO has made major changes to the finance departments over the past few years, which would explain the poor views people stated previously.
    -Slow and inefficient processes, however there have been steps made to correct this since I’ve been here and I feel pretty optimistic.
    -Confusion due to siloed information.

    Advice to ManagementAdvice

    -It’s great here and I feel like as whole TeleTech is making the right moves to adjust for current problems and I am very optimistic for the company and myself here.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Very good, I wish it would been longer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech as a contractor for more than a year

    Pros

    Very devoted employees, management staff was great

    Cons

    Not enough control with vendor, which meant a lack in the devotion to temp. employees.

    Advice to ManagementAdvice

    Give more backing to the employees that you have devoted so much money and time in.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    I love being part of TeleTech!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Denver, CO
    Current Employee - Customer Service Representative in Denver, CO

    I have been working at TeleTech full-time for more than a year

    Pros

    Good benefits, great people to work with.. they are just like friends.
    The company´s values are something really important for me.
    Join TeleTech, it is a great pleace to work.

    Cons

    I wish TeleTech would have more sites to apply to, there are so many people all around México that could be part of this great company.

    Advice to ManagementAdvice

    Keep your work; we are such an amazing team.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Director
    Current Employee - Executive Director

    I have been working at TeleTech full-time for more than 10 years

    Pros

    Great salary, growth opportunities, friendly environment. You meet a lot of people and have the big opportunity to do things for others. If you are a student they offer schedules that allow you to do both things.

    Cons

    This job is not for everybody, it has an interesying challenge due its nature. You handle customers that need something or have a problem, and the level of the calls is ussualy heavy, meaning that you will be call after call for periods of time.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    TeleTech is a great company to work for.Check out their website to see if there are any openings in your area.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech

    Pros

    TeleTech offers great benefits and is always growing and prefers to promote from within so there are many ways to move up within the company.

    Cons

    The environment is fast paced and does require excellent communication skills & the ability to multi-task. Definitely not a fit for everyone.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Call Center Work is Just that Work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager  in  Phoenix, AZ
    Current Employee - Case Manager in Phoenix, AZ

    I have been working at TeleTech full-time for less than a year

    Pros

    Decent pay and Benefits. Clean Work Environment. Up to date equipment.

    Cons

    Having to deal with upset customers with one had tied behind your back.

    Advice to ManagementAdvice

    Add a time out break after stressful call and have a tag team partner to help the CSR handle a difficult call: Kinda like in wrestling one wrestler gets tired and the other jumps in all fresh and ready.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Room to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at TeleTech full-time for more than 8 years

    Pros

    TeleTech offers career growth for those willing to pay their dues. For everyone that complains about the entry level positions, I can assure you that no decision is made lightly when it comes to our employees. We try to be as fair and diplomatic as possible and do what we can based on what our clients require.

    Cons

    Compensation. Would love to catch up to other employers who are not as good as us.

    Recommends
    Positive Outlook
    Approves of CEO

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