Pros

Teletech has a great philosphy for developing future leaders in the company by providing mentor programs, professional development education, Leadership programs. Teletech does a great job of helping employees manage their work and family responsibilities with a schedule broker. Teletech is overall positive place to work.

Cons

The 1 bad thing about Teletech is sinces it a 3rd party vendor its hard to determine the growth potential of the project your assigned.

Advice to Senior Management

My only advice is to continue to train corrent leaders and future leaders to remember the human factor of their jobs and be positive.

Pros

High potential remuneration offered to compensate for unorthodox expectations.

Cons

Almost non-existent ethics with poor treatment of staff by executives in the business. Deliberate misleading of clients and highly unprofessional handling of employee issues.

Advice to Senior Management

Honesty and integrity go along way towards staff engagement.

Pros

They were generally understanding of requests for time off and accommodating of schedule constraints. Bonuses were generous when they were available.

Cons

Goals would change but this wasn't communicated to employees until after the fact, during coaching. There was a lack of follow-up on customer escalations by management. There was a harshly punitive attitude towards employees.

Advice to Senior Management

Respect your employees and offer them a basic level of trust. Provide opportunities to advance. Communicate clearly to your employees.

Pros

I have worked for TeleTech for 5 years and although I have heard horror stories, they have always treated me well.

Cons

TeleTech pays less than a lot of local employers and there is a vast lack of loyalty both from employees and the employer.

Advice to Senior Management

Take care of the employees you have...move away from the "every employee is replaceable" mentality.

Pros

Nothing maybe meeting some new friends thats about it.

Cons

you bonuses depend on your handle time. The computers are so slow and outdated that there is no way u can have a good handle time. And the client makes it harder when u have to handle unlimited claims

Advice to Senior Management

dont factor in handle time

Pros

It's a global company - stick around, and you'll get plenty of opportunities to work with people around the world. You also get exposure to lots of technologies, as well as the chance to (re?)invent ways to do things and solve problems, so the resume improvements are all around if you just work for it.

Cons

It's a global company - stick around and you'll get plenty of opportunities to take a hit for a problem on a "thing" you didn't even know existed, yet it was your responsibility to know about it and take ownership. You also get exposure to lots of technologies, but never really time to learn them well because of the need to launch them quickly for a short-notice project. And the chances to (re?) invent ways only exist because the focus on launching projects quickly - for what it's worth, an artifact of previous leadership - sacrificed doing projects well and reliably for the sake of that speed; as a result, many things lack redundancy and documentation, and those environments that have documentation are woefully outdated.

Advice to Senior Management

You cannot hire smart people, run the teams lean and mean, yet pay them below industry average. This will lead to burnout and, when (not if!) the economy turns around, there will be a mass exodus, and many teams and many projects will be left in a lurch. Treat us now like you want us to treat you when it is an employee's, not an employer's, market.

Pros

I have learned a lot at TeleTech about working with people -- the "soft skills" that make it easier to deal with customers and do business, as well as some leadership skills. TeleTech is committed to educating its employees. I recently took a beginning management class through a local community college, and most of the things that were covered I had already learned through working at TeleTech.

Cons

It's a call center. That means your schedule and how you do your job is going to be micromanaged. They will be watching whether you get to work on time, come back from break or lunch on time, and how often you go to the bathroom. There are very specific guidelines that you have to follow on your phone calls, and the calls come in one after the other.

Advice to Senior Management

Management could do a better job communicating about what is going on with the company, and giving positive feedback. They say that they want to treat people well, but a lot of the feedback is negative. I think this is partly a reflection of the environment/industry though.

Pros

A company with possibilities and great tools that could be a great employer but at the moment better is given a miss

Cons

The current management team is inexperienced or not the right people for the job. The stronger team has been moved out of the way or decided to leave on their own.

Advice to Senior Management

Review the non following of processes in the UK on top level and ensure the world wide Teletech quality is present in the UK moving forward

Pros

I will hand it to Teletech, there really is a lot of potential to be the first to play with new technologies. There are a lot of great people there that try to do the right things. Many departments at Teletech afford employees a great environment; just don't expect it in IT.

Cons

Although you get to enjoy great new technologies, you are never allotted the time or the budget to really invest time into learning the technologies. It's incredibly common for one to be asked to immediately implement a technology into production with very little knowledge or training on how the product is to be used. Senior Management in IT is also very well known for not battling for their reports, direct management is often good at supporting their reports, but are immediately trumped by Sr. Management. It's quite obvious as well that the company rarely recognizes their employees' contributions.

Advice to Senior Management

At some point, management has to start listening to their employees, trusting their employees, and most important, management needs to stop competing and start working together. The best managers out there have a way of saying "YES" when they should and "NO" when it's appropriate as well.

Pros

None, other than just having a job. In this economy, its about paying the bills, not about the job.

Cons

The company lies to you about what the job entails. The company is about who you know, and who you suck up to. I know that this is common, but there is a limit. Getting promoted is based off sales only, even though your supposed to fix technical issues. Management looks down on their employees. human resources(human capital) will not answer a question you ask them. The schedule broker only works with the people they like. Reviews on performance, never happen unless you do something wrong. Write ups for car accidents happen. Inadequate training for the teams that don't make a certain dollar amount per month. Finally, brakes are often not allowed. This includes bathroom brakes. Even if it has been 3-4 hours or for any medical reason.

Advice to Senior Management

Treat your employees better. If you want more sales, then give the employees a reason to sell. Don't give out 5 dollar pieces of junk with a piece of paper. Gift cards work well. Possibly new computer parts, or prizes relevant to the company supported. Ensure that employees get their breaks, as required by law. Give an option to get raises after periods of time, not just on sales. shift bids are fine, but the teams that are good should be left to their own choice. Don't make unreasonable offers to company's, such as the 20 second acw times for tech support. Don't forget, it's your employees that make or brake the company, not you. Very important lesson to learn.