TeleTech

www.teletech.com
Employer Engaged

Employee Reviews

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  1.  

    liked it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech part-time (less than a year)

    Pros

    instructors were friendly and helpful. The tech support team was very helpful, you were able to get people to cover your shift.

    Cons

    very hard to get off the phone when it was the end of your shift.

    Advice to ManagementAdvice

    longer training and easier way to end your shift. when you did get off the extended phone call there was so much info required to different areas.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good Company to work for just be flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fort Hood, TX
    Former Employee - Customer Service Representative in Fort Hood, TX

    I worked at TeleTech

    Pros

    Paid training and benefits; pay was ok and raise was given after a certain amount of time,

    Cons

    Not easy to advance; supervisors only care about stats, you are a number, alot of technical problems when I was there.

  3.  

    Absolutely love my job, life changing experience, comfortable environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech full-time (less than a year)

    Pros

    I learned every day obstacles to apply to my career as well as my personal life. I truly feel like I belong here, the environment is comfortable and pleasing. My supervisors and coworkers are wonderful. You really have to apply yourself to this position but it is all well worth it and the outcome is the best reward.

    Cons

    The uncertainty of having a permanent status of our employment was the only downfall, but if you truly apply yourself and have a passion for this job then there are absolutely no worries.

    Advice to ManagementAdvice

    Possibly more thorough and hands-on learning applied during the 6 week training course but I'm sure new methods will take place next hiring season.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support in Memphis, TN
    Current Employee - Tech Support in Memphis, TN

    I have been working at TeleTech part-time (less than a year)

    Pros

    Good hours, nice people and comfortable

    Cons

    Training is hectic and being on the floor there is a lot you don't know

    Advice to ManagementAdvice

    Only focus training on what you need

    Recommends
    Negative Outlook
  6.  

    Cool place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at TeleTech part-time (more than a year)

    Pros

    Great hours and great pay

    Cons

    Don't really have any to Complain about

    Recommends
    Approves of CEO
  7.  

    Technical Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Troubleshooting Software Issues in Ennis, TX
    Current Contractor - Troubleshooting Software Issues in Ennis, TX

    I have been working at TeleTech as a contractor (less than a year)

    Pros

    Positive Environment to work in, Opportunties to Move up within company, etc.

    Cons

    Not Much help from Team Leads when it comes to Employees having questions that need to be answered.

    Recommends
    Positive Outlook
  8.  

    This company does the minimum

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at TeleTech part-time (more than a year)

    Pros

    They pay on time and by direct deposit

    Cons

    The pay is low. They cut hours without notice. They have a strange, incomprehensible rating system that depends on customer's approving of the client company. So if you are a great agent, but the customer hates the client company, then your metrics go down. They seem to think that a lowly customer service agent can make the customer like the client company, which is next to impossible.

    Advice to ManagementAdvice

    Value your emplloyees enough to rate them according to "their" performance. Increase the pay and stop deceiving employees that a part time job will ever last, because they don't.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Is good if you can live off of $8 hrly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - At Home Cust Service Representative in Atlanta, GA
    Former Employee - At Home Cust Service Representative in Atlanta, GA

    I worked at TeleTech

    Pros

    no home phone needed, ytou answer calls from headset, min computer requirements, i used my laptop

    Cons

    low pay, min wage training

    Advice to ManagementAdvice

    raise pay, give employees better schedules

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Old corporate philosophies hindering progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Technology in Englewood, CO
    Former Employee - Information Technology in Englewood, CO

    I worked at TeleTech full-time (more than a year)

    Pros

    Pretty cool HQ with big multimedia room.
    They have ice machines and free water.
    Onsite gym at HQ.
    Secure, underground parking garage.
    You can watch planes takeoff and land from Centennial airport.

    Cons

    Way too big of a corporation. Took a minimum of 14 days to get Office installed on a new employee's laptop. That was only after getting all the appropriate signatures.
    Several projects were supposed to be a "start-up" within the company. The corporate philosophies and old-school management mentality hindered any sort of success.
    Very much a good old-boys structure there.
    Requested pertinent training several times. Was denied each time. Meanwhile, directors would go to every conference that was remotely IT related.
    Directors and above are more interested in gaining the largest office rather than the actual attrition that is very prevalent on many teams.
    Very antiquated review mentality. 1-5 scale. As is with most companies, no one can get a 5. TeleTech requires each manager to score at least one associate with a 1 and another with a 2. Since the merit increase and bonuses are tied to the reviews, they guarantee not everyone will get a raise or bonus.
    Several associates were relocated so the SVPs could have an office to put their bikes. The secure bike rack in the secured underground parking was not adequate enough for their precious bikes.

    Advice to ManagementAdvice

    It is too far gone to bring the company into the 21st century. Such old-school corporate policies and management will always hinder any progress. Look to teams that have such a huge attrition rate and question why that is happening. An entire office for bikes? Seriously?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    It was an Okay place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at TeleTech

    Pros

    Easy to get hired and easy training but after that you are kind of on your own.

    Cons

    Customer service wasn't the field for me. It was very easy to make enemies or to get fired.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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