TeleTech Reviews

Updated August 26, 2014
Updated August 26, 2014
597 Reviews

2.8
597 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
312 Ratings

Review Highlights

Pros
  • Work from home option is great for those that have driving in traffic (in 66 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training (in 28 reviews)


Cons
  • If you want work life balance, this is not the place for you (in 11 reviews)

  • Hectic call center with eight hours of back to back calls with minimal breaks and scripted metrics (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    My experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech part-time for less than a year

    Pros

    The employees and trainers are cool! I really enjoyed working at the company! I would recommend others to look into job opportunities with TeleTech.

    Cons

    I understand that is imperative to attend training 100% but I have personally seen how people would miss time and the trainer would like out for them, which is good. The one issue I have is that I was one of the strongest agents but because I missed time for being ill, I had to leave the company. I didn't understand that. I've been working from home for some years now, and I always get offers so I wasn't too upset! :)

    Advice to ManagementAdvice

    Take in consideration that peoples health is more important than their job and please make improvements to WorkBooth!! Other than that, I think the company is Great!!!

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Bubbliness and open communication are key

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at TeleTech full-time for more than a year

    Pros

    Overall it is not a bad company to work for. There is plenty of opportunity to grow and expand your knowledge. One must be willing to be flexible because change is the only thing constant. Plenty of activities that keep you engaged and on the right track.

    Cons

    If your not someone who is really talkative then you will want to really think about joining. If you are a real talker or "chatty cathy" then you will need to learn to talk less and listen more; as your metrics will depend on it.

    Advice to ManagementAdvice

    Somethings are not worth improving simply because one or more people don't like how it is run. If it works then let it be. If you try "it" a different way and you discover it doesn't work don't keep forcing the change. I know somethings need change, but that doesn't mean everything does. Because one part of the car doesn't work does not mean the mechanic will take the whole thing apart and try to rebuild it.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Always a temporary job

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Customer Service Representative  in  Ashville, OH
    Current Employee - Customer Service Representative in Ashville, OH

    I have been working at TeleTech part-time for less than a year

    Pros

    Fun environment, enjoyed the work.

    Cons

    Not enough hours and not much of a choice in whether you are temporary or permanent.

    Advice to ManagementAdvice

    Offer actual full time permanent positions or at least let people know, something.

    Recommends
    Approves of CEO
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  5.  

    My time at Teletech was great they are a good employer that pays a good wage and chance for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Morgantown, WV
    Former Employee - Customer Service Representative in Morgantown, WV

    I worked at TeleTech part-time for less than a year

    Pros

    They pay a decent wage in West Virginia. They also have room for advancement within the company and can get advanced pretty quickly.

    Cons

    The only challenge I found was the sitting for long periods of time. I need to be busy and moving to stay interested and it was a little boring.

    Advice to ManagementAdvice

    Find ways to break up the day to make it more interesting.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Global company with strong influences in call center training resources.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Instructional Designer  in  Denver, CO
    Current Employee - Instructional Designer in Denver, CO

    I have been working at TeleTech full-time for more than a year

    Pros

    Work-life balance is strongly promoted

    Cons

    Raises / Career Opportunity are limited and not widely available

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Ok for short term employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Fairfield, AL
    Current Employee - Customer Service Representative in Fairfield, AL

    I have been working at TeleTech part-time for more than a year

    Pros

    Great work experience if you're going into customer relations.

    Cons

    Too strict on call handling times!

    Recommends
    No opinion of CEO
  8.  

    Good company, average benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech full-time for more than a year

    Pros

    Good hard working people at this company

    Cons

    extremely high turnover; below averag ehealth benefits.

    Advice to ManagementAdvice

    Improve health plan to retain the best employees

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    It's ok to work for extra money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Citronelle, AL
    Former Employee - Customer Service Representative in Citronelle, AL

    I worked at TeleTech part-time for more than a year

    Pros

    It is an at home position was the only pro about this job.

    Cons

    Not much room for growth, back to back calls, and an 8 min average call handling time to try to stay under,
    the pay sucked, no benefits, and not full-time opportunities

    Advice to ManagementAdvice

    Better training to prepare rookies for what really is to come once they start answering the phone

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Not Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at TeleTech full-time for more than a year

    Pros

    you get paid on time

    Cons

    not stable, they loss contracts often

    Advice to ManagementAdvice

    More stability

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    What could have been for many

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader  in  Springfield, MO
    Former Employee - Team Leader in Springfield, MO

    I worked at TeleTech full-time for less than a year

    Pros

    Decent pay, even for employees just starting out. Friendly managers at the Springfield, MO site. Good benefits packages with some jobs, all benefits are dependent on the client you are servicing.

    Cons

    Be clear, attendance is important at any job, but TeleTech takes attendance to a whole different level. NEVER, ever ever ever and I can't stress enough EVER miss a single day, never get sick during a shift and for the love of god, never tell your manager you have kids! Temporary positions will be given out for new clients, but if you are asked to do a different job you will remain temporary. Human Capital (HR) and managers will make things seem as if you are secure, but will turn on you in a heartbeat. Attendance is more important that ability, miss one day? Or people under you call out, you WILL be let go. Period. Managers will put the work first, and not allow you let people go with true attendance issues or employees who steal time, but will instead make you accountable for their deeds. There are time-off days given, but do not use them no matter what, that will still count against you. Very little personal growth opportunities; managers will not look for how you work or your ability to get others to do their job effectively. Bottom line, if you are in the hospital, find a way to come in.

    Advice to ManagementAdvice

    Stand behind supervisors and allow them to do their job correctly. Allow more personal and professional growth by nurturing those you hire instead of holding them to standards that are never explained before hand.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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