TeleTech Reviews

Updated March 29, 2015
768 reviews filtered by
  • Any Location
  • Any Job Title

Employee Reviews

Sort: Popular Rating Date
  1. Great people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TeleTech @ Home Agent
    Current Employee - TeleTech @ Home Agent

    I have been working at TeleTech part-time (more than 3 years)

    Pros

    You really are a family there!

    Cons

    No raises! If you move up it's temporary!

    Advice to ManagementAdvice

    Keep the employees that want to work. Too many people just what to collect that paycheck.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful

    The supervisors and chat coaches were extremely helpful and always looked out after their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Peoria, IL
    Former Employee - Customer Care Representative in Peoria, IL

    I worked at TeleTech part-time (more than a year)

    Pros

    I think Tele Tech was a great exprience, and the upper management always looked out for your best interest, including schedule changes, and employee questions. All employees got along really well as a pleasant environment. I would have never left if I didn't have a schedule conflict that caused me to give up my position.

    Cons

    The pay was somewhat low. I have worked seasonal a few times for Teletech, but at one employment stint for BOA campaing, ran into a very 'wicked' trainer, who singled persons out, spending the 1st 30 mins of class everyday talking about herself, and the new bedroom set she bought, etc, created a slideshow of herself & family for all to view, and treated certain individuals which were her 'unfavorites' in an almost verbal & pschyplogical abusive manner. It reminded me of someone who truly was disillusioned and somewhat crazy. . I find this inconsistent with Teletech's true professional track record. I was hoping justice would prevail, only to find out she shenanigans and forces her way to be everyone's pet trainer. No bad word was said about her, or the price would be paid. Send the loons back to custodial work at Kmart.

    Advice to ManagementAdvice

    Keep up the good work and warm proficient work environment.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech full-time (less than a year)

    Pros

    Great training, supervisors, nice and helpful team mates

    Cons

    You have to be cut out for a cubical farm, taking calls non-stop and the constant customer complaints. Not health air in the office environment.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful

    Easy process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support/Tax Advisor in Chicago, IL
    Former Employee - Tech Support/Tax Advisor in Chicago, IL

    I worked at TeleTech

    Pros

    Work from home, Train from home, Paid promptly

    Cons

    Trainer was new to company, Training was not long enough, Cannot contact HR except through email and even then you may not get any answers

    Advice to ManagementAdvice

    Make HR easier to contact, Make the pay better

    Doesn't Recommend
    Neutral Outlook
  6. 1 person found this helpful

    ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support/Trainer in Denver, CO
    Former Employee - Technical Support/Trainer in Denver, CO

    I worked at TeleTech

    Pros

    very nice place to work

    Cons

    training dept is a little unorganized and they just pull agents off the phones with very little training to train new employees. Lots of wasted time with technical difficulties. Low pay for tasks your expected to complete in many department

    Advice to ManagementAdvice

    i would schedule a time with new employees before training starts to make sure their computer is compatible and they have all the necessary programs downloaded, that way trainers don't get behind on their schedule and its less frustrating for newbies

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful

    Fun and exciting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech

    Pros

    Learn a lot. Great training. And just a fun atmosphere.

    Cons

    After each contract is over there is a period of being laid off and unemployment will be drawn. but, you will always get called back to work. it just might take a week or 2....

    Advice to ManagementAdvice

    Please call us back to work before the month of March is over. No contract means no bills are getting paid.

    Recommends
    Negative Outlook
    No opinion of CEO
  8. Working in a self supervised position assisting In product support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fayetteville, NC
    Current Employee - Customer Service Representative in Fayetteville, NC

    I have been working at TeleTech full-time (less than a year)

    Pros

    Very flexible, fun and working with variety of individuals

    Cons

    help response time is slow rely on other comments

    Advice to ManagementAdvice

    respond to emails

    Recommends
    Positive Outlook
    Approves of CEO
  9. 6 people found this helpful

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Moundsville, WV
    Former Employee - Customer Service Representative in Moundsville, WV

    I worked at TeleTech full-time (more than a year)

    Pros

    I loved working here. You get two breaks and a half hour lunch paid. Very flexible hours. Paid time off after working so many hours per week.

    Cons

    When I worked there, the only thing I didn't like was the fact that you had to try and sell the customer more services when they called in with problems with there current services.

    Advice to ManagementAdvice

    Please don't force employees to push other services when the customers are calling in with problems with the services they have.

    Recommends
    Negative Outlook
    No opinion of CEO
  10. Customer Service & Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Empire, CO
    Former Employee - Customer Service Representative in Empire, CO

    I worked at TeleTech full-time (less than a year)

    Pros

    Great work and life balance, loved this job!

    Cons

    Was laid off! Was told would get the opportunity to get hired on after the seasonal position. They told me that's how they hire you first as a seasonal employee and then hire you on? That's not what happened and that's not what was relayed when they laid us off after the holidays. I really loved this job and the people.

    Recommends
    Positive Outlook
    Approves of CEO
  11. Former Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Denver, CO
    Former Employee - Project Manager in Denver, CO

    I worked at TeleTech full-time (more than 5 years)

    Pros

    Great people, projects, entrepreneurial spirit

    Cons

    Long hours, weak pay increases

    Recommends
    Approves of CEO

Work at TeleTech? Share Your Experiences

TeleTech

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.