TeleTech Reviews

Updated August 26, 2014
Updated August 26, 2014
597 Reviews

2.8
597 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
312 Ratings

Review Highlights

Pros
  • Work from home option is great for those that have driving in traffic (in 66 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training (in 28 reviews)


Cons
  • If you want work life balance, this is not the place for you (in 11 reviews)

  • Hectic call center with eight hours of back to back calls with minimal breaks and scripted metrics (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    What could have been for many

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader  in  Springfield, MO
    Former Employee - Team Leader in Springfield, MO

    I worked at TeleTech full-time for less than a year

    Pros

    Decent pay, even for employees just starting out. Friendly managers at the Springfield, MO site. Good benefits packages with some jobs, all benefits are dependent on the client you are servicing.

    Cons

    Be clear, attendance is important at any job, but TeleTech takes attendance to a whole different level. NEVER, ever ever ever and I can't stress enough EVER miss a single day, never get sick during a shift and for the love of god, never tell your manager you have kids! Temporary positions will be given out for new clients, but if you are asked to do a different job you will remain temporary. Human Capital (HR) and managers will make things seem as if you are secure, but will turn on you in a heartbeat. Attendance is more important that ability, miss one day? Or people under you call out, you WILL be let go. Period. Managers will put the work first, and not allow you let people go with true attendance issues or employees who steal time, but will instead make you accountable for their deeds. There are time-off days given, but do not use them no matter what, that will still count against you. Very little personal growth opportunities; managers will not look for how you work or your ability to get others to do their job effectively. Bottom line, if you are in the hospital, find a way to come in.

    Advice to ManagementAdvice

    Stand behind supervisors and allow them to do their job correctly. Allow more personal and professional growth by nurturing those you hire instead of holding them to standards that are never explained before hand.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Stress and Deception

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Line Agent  in  Springfield, MO
    Current Employee - Front Line Agent in Springfield, MO

    I have been working at TeleTech full-time for less than a year

    Pros

    decent pay for the area. decent training.

    Cons

    During the interview process, you are informed that this is not a sales position; it is a support position. All the way through training, your supervisor tells you that it is not a sales position. Then, at the end of training, you get about 2 hours of sales training and once you're in production as a "helpdesk agent," your manager lets you know that if you don't meet sales numbers, your job is in jeopardy. After a couple of months, the stress took a toll on me and I was physically sick throughout the day. I ended up having gastro-intestinal surgery due to the stress from trying to meet my quotas and perform up to my manager's expectations. There is very little support from management, it's a "perform or go home" atmosphere.

    Advice to ManagementAdvice

    Management should seek to provide adequate training and encouragement to staff instead of berating the under-performers and using threats as motivation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Needs Improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Richmond, VA
    Former Employee - Customer Service Representative in Richmond, VA

    I worked at TeleTech as a contractor for less than a year

    Pros

    Not a hard job for the length of time, which was for the tax season

    Cons

    No communication between employees and management.

    Advice to ManagementAdvice

    Need to communicate effectively, employee needs to access to you

    Doesn't Recommend
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  5. 2 people found this helpful  

    Significant room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT  in  Englewood, CO
    Current Employee - IT in Englewood, CO

    I have been working at TeleTech full-time

    Pros

    TeleTech has many great people to work with. There are many dedicated and genuine individuals.
    The location is perfect and the facility is really nice.

    Cons

    If you are one that feels satisfied by hard-work rewards, salary increases, and bonus opportunity, don't expect much of that here. While there is bonus potential, it doesn't compare to competitors and leaves you feeling very disappointed and wondering why you worked so hard.

    The IT Department has been in turmoil for several years. Constant management changes and direction, significant staff departures by either lay-off and outsourcing overseas or voluntary resignation. In many cases, they have not been backfilled.

    Unfortunately, given so many options for employment, TeleTech is hard-pressed to compare.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    The highs and lows of working at TeleTech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO

    I worked at TeleTech full-time for more than a year

    Pros

    People, and Good Intentions:
    If you work with and for good people, it makes ALL of the difference at TeleTech. At the end of the day, they are the reason to be there, and there are good people at the company (albeit they don't retain them). From a corporate perspective, they really are trying to become a better company. They have a keen focus in improving on-boarding (to combat their bad rap) and overhauling their values on paper, but thats only skin deep. PRO: they have good intentions.

    Cons

    All talk, no serious action:
    The company is trying to undergo a culture change. The top leaders in the company know that they have a huge shift to make in order to make this company progress, the problem is this hasn't translated into their hiring process. If you don't hire leaders that will carry forth this new/changed culture its never going to happen. The bottom line is that the industry they are in is cutthroat and they are very set in their ways of how to "survive" in it. CON: they arent executing what is needed to better the company inside and out. Its talk and no serious action. In fact, there are some decisions that they have made that have worsened their culture.

    Advice to ManagementAdvice

    Stop focusing on the "shiny objects" of the day and get serious about making the changes needed to successfully grow the company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    The worst job ever held, poor training, broken phones, broken chairs, programs that are not user friendly or workable.

    Former Employee - Verizon  in  Uniontown, PA
    Former Employee - Verizon in Uniontown, PA

    I worked at TeleTech full-time for less than a year

    Pros

    None, started with 17 workers in training when I left ther were 7 left and three stated they were leaving.

    Cons

    I was actually on break, and baggered by managment. They interupt you while working to tell you your ticket is 100 hundred percent correct, but needs inprovement. Will want time wastd on customers that are not verizon. the worst thing is the broken equipment . They want you to troubleshoot phone problems with a broken phone ,you can report the phone is broken, they will not fix it.

    Advice to ManagementAdvice

    Fix phones, and computers, chairs, have managment take you off the floor to discuss any problems or concerns, this will help employee to work effectively without interuptions that are not important . Compatable computer programs, that will work together unstead of shuting down over and over. You need a user friendly program with alerts that you have an ICC that needs met unstead of clicking back and forth hundreds of times a day.

  8.  

    Short term employment

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Stockton, CA
    Former Employee - Customer Service Representative in Stockton, CA

    I worked at TeleTech as a contractor for less than a year

    Pros

    Great company to work for . Only worked temporary during summer but the three months I worked I had great pay.

    Cons

    The fact that it was so short since it was only a temporary summer job. Didn't get to show my full potential

    Recommends
  9.  

    Great stepping stone choice to get your career started.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Springfield, MO
    Current Employee - Customer Service Representative in Springfield, MO

    I have been working at TeleTech full-time for more than a year

    Pros

    TeleTech offers paid bonus in addition with paid training at competitive rates

    Great place to earn experience and build résumé.

    Also great plans with large pool insurance health, dental, eyesight. With a knowledgeable staff to help guide you into what best fits your life situation.

    TeleTech is a 3rd party customer service center that compartmentalizations specialty service to better tailor to customer needs and questions.

    Cons

    The amount of training is approximately 30 days; depending on which department you are trained for will make a difference, however most training covers only very basic situations in an environment that has complex situations. Most experience one gets will be learning it by trial and error.

    Pay is great for starting, but is capped as it is 3rd party. Great experience builder but not a lot of room for moving up.

    Advice to ManagementAdvice

    The most basic potential issue is that longevity at TeleTech is essentially discouraged. Early sign on bonuses and insurance coverage kick in almost immediately. However seasoned workers are hard to come by as their limits are quickly capped.

    Instead of focusing high bonuses for newer recruits, it should be applied towards seasoned employees to match skill level and tenure.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    TeleTech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech full-time for more than 10 years

    Pros

    The other employees are very nice to work with. The job function is work I am interested in. They scheduling in my department is flexible.

    Cons

    There is no real advancement opportunities after a certain point in the locations outside of the corporate office. Information regarding what initiatives are happening do not make it from the corporate location to the other sites in a very coordinated manner. Not the best communications.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    holiday job

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Norfolk, VA
    Former Employee - Customer Service Representative in Norfolk, VA

    I worked at TeleTech part-time for more than a year

    Pros

    working from home. very fas paced

    Cons

    training was not very detailed and little supervisor help

    Advice to ManagementAdvice

    make sure agents are fully ready to start taking customer calls with all the information needed.

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