TeleTech Reviews

Updated August 27, 2015
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885 Employee Reviews

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  1. Helpful (1)

    Csr

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Paducah, KY
    Current Employee - Customer Service Representative in Paducah, KY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TeleTech (Less than a year)

    Pros

    Nice place to work. Lots of people.

    Cons

    Really loud. Small cubical and pay not great.

    Advice to Management

    Pay more.

    TeleTech Response

    Aug 5, 2015 – Social Media Specialist

    Thank you for your feedback! We appreciate your telling us how else we can improve as a company.


  2. Not A Job That Can Support A Family

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at TeleTech part-time

    Pros

    Get to work from home

    Cons

    Pay, system issues, training, unorganized

    Advice to Management

    None


  3. Helpful (3)

    Not a bad place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TeleTech full-time

    Pros

    Good opportunity to work a full time job. Good support from the trainers and team leaders. Will work with you on availability and if time off is needed as long as you follow the procedures. Nice facilities.

    Cons

    No opportunity to get a raise. The only was is the move up to a new position. There aren't many negatives as long as you are willing to come in and do the job that you have been hired to do.

    Advice to Management

    Offer a better salary after 90 day or even up to 1 year. Nine dollars an hour is not enough for someone to support themselves, even at an entry level position.

    TeleTech Response

    Jul 30, 2015 – Social Media Specialist

    Thanks for the 5 stars! We want to be as competitive as possible with regards to salary so your feedback is important to us.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Team Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in McAllen, TX
    Current Employee - Anonymous Employee in McAllen, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at TeleTech full-time (More than a year)

    Pros

    Great people to work with!

    Cons

    Low pay for work responsibilities.

    Advice to Management

    Push for an increased pay rate to keep employees happy and productive.

    TeleTech Response

    Aug 18, 2015 – Social Media Specialist

    Thank you for your feedback. We're doing what we can to ensure that pay at TeleTech is competitive and aligned to your job responsibilities.


  6. Helpful (3)

    Chat rep weight watchers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chat in Akron, OH
    Current Employee - Chat in Akron, OH
    Negative Outlook
    No opinion of CEO

    I have been working at TeleTech part-time

    Pros

    I love my co workers. Even though I work from home I had fun with them. My TLs were very helpful and I enjoyed working from home.

    Cons

    The pay was lower then what I was expecting but I was doing chat and that was fine until they changed it to flex then from flex to you must switch to voice or we have to let you go. So I am leaving this week. Too many changes, no raise and they just don't care. I would have loved to stay. If they have chat again I might try it. I was there for 10 months

    Advice to Management

    Take care of your employees and they will stay longer


  7. Helpful (3)

    Training is bad, working is good!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intuit Technical Support Agent in Tucson, AZ
    Former Employee - Intuit Technical Support Agent in Tucson, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    -Lots of hours -Lots of resources for solving problems -Lots of perks (wellness, tickets, discounts, giftcards for high metrics) -Easy-to-use debit card provided for paychecks -Easy to connect with other employees if you are lost, or for moral support -Wonderful team leads who worked together to support each other -Work-at-home!

    Cons

    -TERRIBLE training -Trainers do not have "sensitivity training", say some terrible things to minority and LGBTQ -System to log into the virtual desktop either worked great, or not at all -Trainers gave you resources, and just said "use them" did not give examples or show us more efficient ways to use it -Say they have more employment available, but if you apply before you are done with your contract, and they contact you after, you have no way to access the system to take assessments

    Advice to Management

    Audit your trainers better!

    TeleTech Response

    Jul 30, 2015 – Social Media Specialist

    Thanks for your input! We'll check on our trainer evaluation and see where else we can improve.


  8. Helpful (2)

    The Life

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook

    I have been working at TeleTech part-time (More than a year)

    Pros

    The hours are flexible and the salary is good for the area that I live in. The also offer a comprehensive benefit package that similar companies do not.

    Cons

    The work is redundant after being there over a year; there are changes always being made never allowing you to get comfortable in your work environment.

    Advice to Management

    Improve the the way a associate is evaluated by customers. A lot of the times the customers are not mad at the associate, but mad at the company that we work for causing the associates to receive bad evaluations.


  9. Helpful (2)

    Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TeleTech @ Home Agent in New York, NY
    Current Employee - TeleTech @ Home Agent in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TeleTech part-time

    Pros

    Great working from home. No Commute

    Cons

    No pay increase. I started at $8.50 an hour 5 years ago & got a 25 cents increase within 6 months...after that... NOTHING

    Advice to Management

    Review wages for part time at home employees.We were told in training we would receive increase based on our performance. I should be making at least $12.50 an hour by now.


  10. Helpful (2)

    Operation Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Springfield, MO
    Former Employee - Anonymous Employee in Springfield, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great bunch of people to work with and for. Flexible with home / work life situations.

    Cons

    Internal Policies were not always enforced by everyone in upper management - The good ole boy network was the only way of advancing

    Advice to Management

    Hold project mangers feet to the fire - don' t put buddies into positions that they can not do.

    TeleTech Response

    Jul 20, 2015 – Social Media Specialist

    Thank you for sharing your review! We will include your feedback in our monthly report to management.


  11. Horrible

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The company has good potential to provide valuable care to it's employees.

    Cons

    Discrimination is ignored, hostile working environment for first level employees.

    Advice to Management

    Suggest made to do skip level meeting with employees. Company does not care about feed back.



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