TeleTech Reviews

Updated June 2, 2015
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805 Employee Reviews

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  1. I loved Teletech and can't wait to have the opportunity again!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Customer Support in Starkville, MS
    Former Employee - Technical Customer Support in Starkville, MS

    I worked at TeleTech part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great pay! Great people! Great Vibe!

    Cons

    UNDERSTANDING OF PAYROLL FOR EMPLOYEES

  2. Inside Sales Representative, Health Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Advocate in Melbourne, FL
    Former Employee - Customer Advocate in Melbourne, FL

    I worked at TeleTech full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great, fun place to work. Typical call center setting.

    Cons

    Management can be a challenge at times.

  3. Helpful (1)

    No give for days off.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Uniontown, PA
    Former Employee - Anonymous Employee in Uniontown, PA

    I worked at TeleTech

    Pros

    Training was fun. Nice break rooms.

    Cons

    Get written up for using hours that you accrued. Couches no little more then you do.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Senior Pricing Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They are just an amazing company to work for. They allow you to think outside the box and treat you like a member of the family. The job can be demanding, but the satisfaction and appreciation each and every time makes everything worthwhile.

    Cons

    I really haven't found any during my tenure. I just love working here that much.

    Advice to Management

    Continue to progress with the values of the company and delivering thinking about the future, as you already have been.

  6. Helpful (1)

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service
    Former Employee - Customer Service

    I worked at TeleTech

    Pros

    Good company to work for

    Cons

    Not enough hours and pay could be better

  7. Helpful (1)

    Great Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible Schedule
    Excellent Training
    Outstanding Supervisors
    Overall Great place to work

    Cons

    I do not have any Cons. I enjoyed working for the company and the work that I did while working at TeleTech.

    Advice to Management

    Keep up the good work.

  8. Helpful (1)

    One of the better WAH jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TSR I in Orlando, FL
    Former Employee - TSR I in Orlando, FL

    I worked at TeleTech full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    - Mostly great team leads and supervisors.
    - Pay
    - Hours
    - People
    - Job itself

    Cons

    - Tickets needed for all issues you ever have
    - Human Capital is in Mexico and has no idea how to function.

    Advice to Management

    Create more full time permanent positions

  9. Helpful (2)

    Watch out

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech full-time

    Pros

    There are a lot of opportunities for overtime when available.

    Cons

    When they no longer need you, they drop you in a second.

  10. Helpful (2)

    Accounting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at TeleTech full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Lots of exposure to global accounting challenges so great learning environment.

    Cons

    Execs are all about rewarding themselves and paying as little as possible to the regular employee. Razor thin margins, so the only way for the company to hit its earnings targets is to consistently raid the employee bonus pool.

    Advice to Management

    Be more realistic about what it takes to execute your operational goals and fund the back office appropriately.

  11. Helpful (1)

    Supervisor

    Former Employee - Supervisor in Amherst, OH
    Former Employee - Supervisor in Amherst, OH

    I worked at TeleTech (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Family atmosphere, paychecks, close to home

    Cons

    they do everything to ensure short term goals are achieved, and ignore the long term impact of cutting corners, thus creating this downward spiral that no one owns but everyone is a part of
    benefits overpriced

    Advice to Management

    A true mentorship program available to entry level and above.


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