TeleTech

www.teletech.com
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Employee Reviews

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  1.  

    Great Bpo

    Former Employee - Executive Director in Denver, CO
    Former Employee - Executive Director in Denver, CO

    I worked at TeleTech full-time (more than 5 years)

    Pros

    Advancement, great customers, great technology

    Cons

    Can't think of any cons

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Average pay but Demanding customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Saint Louis, MO
    Current Employee - Customer Service Representative in Saint Louis, MO

    I have been working at TeleTech part-time (more than a year)

    Pros

    This job was flexible, hours are short.

    Cons

    This is my 3rd year working at home and I got hired by Teletech.com. This job duty was to answers phones for various companies. I worked for BestBuy.com. I got alot of irate customers mad about miscommunication or complainting about BestBuy.

    Advice to ManagementAdvice

    pay more

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    good working enviroment

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech

    Pros

    you meet many people and you will be on a growing pace enviroment

    Cons

    you will be very stressed trough out the day and if you do not know how to handle the stress this is not a place for you

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  5.  

    Not my best or worst job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech part-time (less than a year)

    Pros

    Work at home, worked in BB warranties department, very easy job, customers would get upset but not very bad compared to most jobs.

    Cons

    Software is constantly crashing or failing, pay bad. almost no chance for full-time

    Advice to ManagementAdvice

    40 hrs a week and better pay. If you want people to stay with you they need to be able to survive.

    No opinion of CEO
  6. 2 people found this helpful  

    I don't know what TeleTech these people are working for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Kalispell, MT
    Former Employee - Customer Service Representative in Kalispell, MT

    I worked at TeleTech full-time (more than a year)

    Pros

    Nothing left to Pro. They took almost all the good things away. If you want to know more you can ask and I will email you a list of reasons not to trust this company. They LIE. This company is the worst company I have worked for in all of my 30 years of working. I put in my notice and left after two years. Take my word for it. I don't know about all of the Tele Tech's but the one in Kalispell is the one I am talking about. If you are sick more than two days in one month you will receive a "CORRECTIVE ACTION" Mind you I was tier one associate and had awards for my customer service, and was on their wall for top performers, all that Does NOT MATTER> I feel discriminated against.

    Cons

    Do everything they can to change your owed pay out. If you are timed to go on a break, and you are stuck on the phone with a customer, then you will get an "unaccounted" time and it will go against your matrix. They lie constantly. When they hire you at first they point out all the perks you get, but slowly take that away from you.

    Advice to ManagementAdvice

    Tell your Management Team in Kalispell get it together, and find out why there are so many people that refuse to work there, and why so many leave once they figure out what the company is all about. Now they want to change the name of Tele Tech so that people will think it is a new company. We are not fooled.

  7.  

    Not very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Greenville, SC
    Former Employee - Customer Service Representative in Greenville, SC

    I worked at TeleTech (more than 3 years)

    Pros

    The managers were nice and considerate

    Cons

    Poor working conditions and not managed very well

    Advice to ManagementAdvice

    Listen to your employees and make the proper adjustments

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Too much drama/politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Springfield, MO
    Former Employee - Customer Service Representative in Springfield, MO

    I worked at TeleTech full-time (more than a year)

    Pros

    Good friends. Steady schedule. Mostly good supervisors. Good Contract with USAA. Paid the bills. Made me want a job in my career field.

    Cons

    You have to have an in to move up in the company and if you need any personal leave after FMLA runs out you are screwed.

    Advice to ManagementAdvice

    Make your employees happy if you want them to stay.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Former Ops Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader
    Former Employee - Team Leader

    I worked at TeleTech full-time (more than 3 years)

    Pros

    Great Leadership opportunity for agents looking to gain direct management experience. Good practice motivating others to succeed. Excellent experience opportunity for other positions that you move to for other companies.

    Cons

    Not much support from upper management. Very large number of direct reports. Sometimes very difficult to fully give individual attention to each direct report.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Best people I've ever worked with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Line Agent in Springfield, MO
    Former Employee - Front Line Agent in Springfield, MO

    I worked at TeleTech full-time (more than a year)

    Pros

    Great management, great people, pleasant work environment. Supervisors care about you, fight for you, and remain your friends after you leave.

    Cons

    Not for everybody; many people get stressed out in this line of work. You're at the mercy of the clients. HP shipped its call center jobs to India, forcing TeleTech agents to either apply for a different project, find another job, or get laid off.

    Advice to ManagementAdvice

    No suggestions. TeleTech took good care of me.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great learning experiance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Springfield, MO
    Current Employee - Anonymous Employee in Springfield, MO

    I have been working at TeleTech full-time (less than a year)

    Pros

    the pros for working here are the:
    pay
    coworkers
    environment
    easy to meet goals

    Cons

    none really. The occasional issue with the systems.

    Recommends
    Positive Outlook
    No opinion of CEO

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