TeleTech Reviews

Updated March 25, 2015
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Employee Reviews

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  1. Health Insurance Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Health Insurance Agent in Melbourne, FL
    Current Employee - Health Insurance Agent in Melbourne, FL

    I have been working at TeleTech full-time (less than a year)

    Pros

    Salary of $13.00 per hour. Company will pay for you to get health insurance license, before and during season. 5 weeks of paid training. seasonal work, but can get transferred to other accounts if you sell. Does pay on time.

    Cons

    Good job if you don't have better options. Continuous pressure to sell insurance or sent home. Unprofessional in many ways. High turnover.

    Advice to ManagementAdvice

    Consider developing people who can grow with the company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful

    terrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech

    Pros

    nothing is is just terrible

    Cons

    terrible company terrible job only get a job here if you need insurance fast

    Advice to ManagementAdvice

    find another job

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    Simply One of the best employers to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - At Home Cust Service Representative in Denver, CO
    Current Employee - At Home Cust Service Representative in Denver, CO

    I have been working at TeleTech part-time (more than a year)

    Pros

    This Company has some of the best Management and Training systems around. The staff is very understanding, Patient, And reliable. Flexibility with schedules is great and on the floor support structure works very well. Plenty of opportunity to increase Hours. If You are looking for additional Work that's flexible stress-free and rewarding, this is great for supplemental income.

    Cons

    Pay rate increase increases may not be likely. A Possible the opportunity for advancement will present itself but there aren't any real drawbacks to this position.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. Pretty Okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative @home
    Current Employee - Sales Representative @home

    I have been working at TeleTech part-time (less than a year)

    Pros

    Decent people, sense of team membership.

    Cons

    Sometimes the systems freeze and mess up. Which sucks.

    Advice to ManagementAdvice

    Shine on you beautiful diamonds, you.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful

    Your Average call center job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Kalispell, MT
    Current Employee - Customer Service Representative in Kalispell, MT

    I have been working at TeleTech full-time (more than 3 years)

    Pros

    Its a job. They provide all the training payed for. Most of the people are friendly and professional. can be challenging The benefits are ok/questionable. As long as you show up and are on time you pretty much have some job security, with some exceptions of course. You can move up to some degree depending on the manager you are put with.

    Cons

    Not really much for work/Life if your full time its about as much as another job unless your part time and for most people part time is not enough to live on or pay the bills. Very Metrics driven and from my own experience management is all about the numbers more then your willingness to be helpful to the customer The pay is $12.50 at the Brick and Mortar call center building and yet If you live only a few minutes away and would prefer to work as @Home Customer Service Rep they only want to pay you $8.50. Wouldn't it make more sense/CENTS to pay the employees that are making use of there own PCs,Electricity, Internet usage, and other resources better than the ones using up space and resources and the on site facility?

    Advice to ManagementAdvice

    Listen to your customer service reps and what they are telling you. Focus more on customers overall happiness with your company and less on the numbers this would benefit you more in the long run. Pay your @HOME Reps better wages they can do just as good a job at home, BETTER in most cases, And save you money at the same time!

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TeleTech @ Home Agent
    Former Employee - TeleTech @ Home Agent

    I worked at TeleTech part-time (less than a year)

    Pros

    Working at home, paid when said, trainer was great, inbound calls

    Cons

    Pay could be better needs more flexibility

    Advice to ManagementAdvice

    Be more flexible when employees can't work on Sundays.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful

    on the fence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech part-time

    Pros

    decent pay and hours if you have no life. I would recommend this job to someone who pretty much has no life and can work whatever times dictated by the company.

    Cons

    they will promise you one set schedule and then completely go off the schedule you agreed to work.They will give you negative marks if you're not able to work the hours outside of your agreeded upon schedule. part time work but must work 36.5 hours a week at times, they refuse to go up to 40 hours so they can avoid paying full time benefits to employees. team leads have no effect with request if you have an issue.

    Advice to ManagementAdvice

    stick to the script and keep your promises when it comes to shift schedule and hours

    No opinion of CEO
  9. 2 people found this helpful

    Hoping to find another job before training is over.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech full-time (less than a year)

    Pros

    Income to tide one over although it is very low.

    Cons

    Very disorganized hiring. Hired and given a letter of intent for a position and was never informed why that position was suddenly 'no longer available'. Then was informed hired for another position that is not ideal and am fervently hoping to find another position soon. Training is very disorganized. First full week there was no computer connection in our training room and we just sat there and looked at each other. There is too much down time between learning modules and an expectation to learn most of what is needed to know by the seat of our pants once we are on the floor. The number of systems expected to seamlessly use while handling a call within 7 mins is near impossible without seeming rude by rushing the caller off the phone. Performed a similar position with another company and was paid over $20 per hour. The $9.50 per hour for the same work is a joke. Would be able to make more working directly for 'the client' if one lived closer to their location.

    Advice to ManagementAdvice

    None. They will continue to do what they want without regard to what the workers think or believe.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful

    You guys really let me down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech (more than a year)

    Pros

    Nothing really, was like being in high school again.

    Cons

    favoritism ( I was fired over a he said she said, even though I had 8 neutral witness's )

    Doesn't Recommend
  11. 3 people found this helpful

    Okay, but not as adverstised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Paducah, KY
    Former Employee - Customer Service Representative in Paducah, KY

    I worked at TeleTech full-time (less than a year)

    Pros

    For starting in a customer service position with no prior education or experience required, the pay and benefits are satisfactory. There are opportunities for advancement if you put forth the effort.

    Cons

    No regular pay rate reviews, so no real opportunity for pay growth outside of promotion. There is a great deal of expertise required, and no matter how much training they attempt to provide it likely won't be enough for you to meet many of your customer's needs, as so many things are outside of your control. The schedule changes can be a nightmare.

    Recommends
    Positive Outlook
    Approves of CEO

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