TeleTech Reviews

Updated October 18, 2014
Updated October 18, 2014
614 Reviews
2.8
614 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
TeleTech Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
314 Ratings

Review Highlights

Pros
  • Work from home option is great for those that have driving in traffic (in 71 reviews)

  • There is a good salary and a neutral work environment plus possible promotions and continuous training (in 29 reviews)


Cons
  • Work/Life balance is not possible in the current environment (in 13 reviews)

  • I get it that this is a call center but other places treat you better (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great job that allows me to work and be available to my family

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - At Home Cust Service Representative in Savannah, GA
    Current Employee - At Home Cust Service Representative in Savannah, GA

    I have been working at TeleTech part-time (less than an year)

    Pros

    Time, avalablity, hours,holidays, weekends, space

    Cons

    Policies, pay, room for gowth

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech full-time

    Pros

    Room for advancement if you go to work and do your job.
    Interesting projects coming in
    Training and moderate benefits available, though costly for the better ones
    Nationwide and International opportunities for those that put in the work

    Cons

    Call Center environment is always challenging
    Absenteeism of coworkers

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great work at home company - some issues like all companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TeleTech @ Home Agent in Hollywood, FL
    Former Employee - TeleTech @ Home Agent in Hollywood, FL

    I worked at TeleTech part-time (more than an year)

    Pros

    Legitimate work from home positions
    Great work life balance / part time
    A lot of perks/benefits not offered by other part time employers
    Training opportunities
    Growing company has presence all over the world

    Cons

    The only challenges I had were technical challenges with client systems that were outdated or slow.

    Advice to ManagementAdvice

    More communication with client company when there are issues with software that impede us from doing our job correctly (so it is clear the issue is not TeleTech employees but issues with their systems).

    Recommends
    Approves of CEO
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  5.  

    My first and last call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Msr in Greeley, CO
    Current Employee - Msr in Greeley, CO

    I have been working at TeleTech full-time (more than an year)

    Pros

    The training is paid.
    The bathrooms are separated for boys, and girls.
    Lots of parking spaces.

    Cons

    To get promoted the only skill you need is to be a good BS-er. Your education, work history, including military service, means nothing to the ones interviewing you.

    Advice to ManagementAdvice

    Get rid of bill stoddard.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    I'm on the fence regarding my work experience at TeleTech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Training Assistant in Amherst, OH
    Former Employee - Training Assistant in Amherst, OH

    I worked at TeleTech full-time (more than an year)

    Pros

    If you are part of a good project, then TeleTech is a really great work environment

    Cons

    Certain clients put unreasonable expectations on the employees and you end up getting stuck in the middle and working for two companies with two different objectives

    Advice to ManagementAdvice

    Either go big or go home. If TeleTech takes on a client then you have to support their objectives wholeheartedly. Otherwise employees become frustrated and confused.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Worst company I ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intuit TurboTax Technical Support in Tucson, AZ
    Current Employee - Intuit TurboTax Technical Support in Tucson, AZ

    I have been working at TeleTech as a contractor (less than an year)

    Pros

    Working from home is nice. That's about it.

    Cons

    Worst management I've ever seen - Bar none. Constantly changing teams - during my 6 months with Teletech I had 9 different supervisors, as each one would come on swinging their junk around and get fired in 2 weeks or so. Training was a joke - I was on the Intuit Turbotax project, and our training taught us practically nothing about how to handle the questions we were going to be receiving. Once we were dumped into the deep end, as it were, there was literally no support from the company for months - the teams pulled together and helped each other out, with people that had tax knowledge helping everyone else. When there was only 1 month left in the project, Teletech finally set up a half-decent support system (empashis on the half), and started reprimanding the Senior agents that had helping before for giving answers out of turn, leading to 2 of them quitting immediately. It was just a total mess and I would not recommend it to anyone.

    I actually managed to finish my project, though. I was promised a $600 retention bonus if I kept my reliability up high enough. I did so, ending with 97%, and was told by a manager that I qualified for the bonus - but of course, Teletech gave me $200 instead (which was the consolation price for people that called off a lot.) Now they no longer respond to contacts regarding this. Cute, considering I was ranked quite highly in the metrics and put in a lot of heart - obviously this was just a "don't call off" scheme, but I expected them to honor the contract that I signed. I don't expect this to ever be resolved.

    Once tax season ended, on April 17th nearly all agents were immediately let go. If you take a job on this project, don't expect to stay on past then. I was offered a chance to stay on, but I had finished my contract, gotten my bonus (or so I thought) and had had enough of this miserable mess of a company, so I resigned.

    Working from home is tempting, but believe me, you will severely regret being employed by Teletech. They are dishonest and bad at pretty much everything they do. Get a job at Support.com instead.

    Advice to ManagementAdvice

    Most of the managers were fired too after tax season ended, so, yeah.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Remote Support
    Former Employee - Remote Support

    I worked at TeleTech part-time (less than an year)

    Pros

    They work on different projects, select the project which interests you. They have part time as well as full time opportunities. If you like working from home it is a nice place. They have good support and provide all the tools needed.

    Cons

    Salary is low for a part time employee.

    Advice to ManagementAdvice

    Please increase the training staff.

  9.  

    10 out of 10 would work there again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Amherst, OH
    Former Employee - Call Center Agent in Amherst, OH

    I worked at TeleTech full-time (less than an year)

    Pros

    Training was great and intense, the work environment was very friendly, and I learned a lot about computers and multitasking. I went into TeleTech with a lot of negative experiences when it came to management and higher-up positions, but everyone at TeleTech is great. I also had great benefits for a fair price.

    Cons

    Sometimes the employees could be rather catty when it came to their clients, and one time I got Hand, Foot, and Mouth Disease from an infected keyboard. Getting laid off wasn't too much fun either.

    Advice to ManagementAdvice

    Keep being nice!

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Premium Case Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager
    Current Employee - Case Manager

    I have been working at TeleTech full-time (more than an year)

    Pros

    relaxed enviroment,friendly management,training,relaxed dress code.

    Cons

    not much oppertunity for advancement.

    Advice to ManagementAdvice

    split sick days and pto

  11.  

    Don't even think about it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Colorado Springs, CO
    Former Employee - Technical Support Representative in Colorado Springs, CO

    I worked at TeleTech part-time (more than an year)

    Pros

    The only good thing about this job was the ability to do it all from home.

    Cons

    Poor management, defective software/hardware, poor communication, subpar pay.

    Advice to ManagementAdvice

    Don't pretend like your team doesn't exist. Don't ignore their efforts to communicate with you. Help them if they need to take time off.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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