TeleTech Reviews

Updated July 27, 2015
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854 Employee Reviews

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  1. Overall it was a great experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in West Melbourne, FL
    Former Employee - Anonymous Employee in West Melbourne, FL

    I worked at TeleTech

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    There are nice people to work with and the company offers competitive salary. also it may offer some carrier opportunities.

    Cons

    Out there one may ffind the job stressful, there is too much stress and lots of work, on top of that is a noisy environment

    Advice to Management

    I would say to managers to evaluate their management style because sometimes it creates an impression of an ineffective management


  2. Helpful (1)

    Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Work from home flexible schedule

    Cons

    Micro-management overkill no raises unrealistic metrics

    Advice to Management

    Treat employess like humans with a real promise to advance


  3. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TeleTech full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great Benefits, Great Base Salary, Nice work environment, Free Ice Cream, Covered Parking Lot, Free coffee with cream and sugar.

    Cons

    Not the greatest Management, no real opportunity for growth, hard to see anyone last over 18 months.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Senior Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO

    I worked at TeleTech full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    There are some good people in senior positions, but very few.

    Cons

    Top leadership is has no vision. Do not treat each other or others well. Toxic environment.

    Advice to Management

    Let true leaders run the organization.


  6. Helpful (1)

    ok for a part time gig

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TeleTech

    Pros

    Work from home, pretty ok pay for part time kid in college looking for another job

    Cons

    no overtime, no full time, favoritism is rampant

    Advice to Management

    allow for better pay and more growth


  7. Helpful (1)

    Card Representitive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Card Representative in Morgantown, WV
    Former Employee - Card Representative in Morgantown, WV

    I worked at TeleTech

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good pay, months worth of paid training and great coworkers

    Cons

    No communication between higher ups, back to back phone calls, repetitive and will burn you out very quickly

    Advice to Management

    Better communication between eachother when it comes to issues with employees


  8. Helpful (1)

    Poorly organized as a company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative (Phones) in Phoenix, AZ
    Former Employee - Customer Service Representative (Phones) in Phoenix, AZ

    I worked at TeleTech full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Regular hours, four weeks of training, conveniently located, awesome trainers. It's a decent source of of reliable income if you can work full time with the requirement of your 40 hours being 5 8-hour shifts.

    Cons

    Mistakes on paychecks, not flexible at all with schedule (I had a hard time getting time off for a mandatory court appearance. Poor management, unrealistic expectations for breaks, it's definitely all about favoritism.

    Advice to Management

    One word: flexibility. The turnover rate would not be so high if you would just be willing to work with people and consider the needs of the individual. Give employees the option of working from home, working 4 10's instead of 5 8's, treat people like people and the turnover rate will cut in half, guaranteed.


  9. Helpful (2)

    micromanaged!! they demand and slap you with mandatory hours or gave termination

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at TeleTech part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Made great friends in the project I was in also customers were great to.deal with

    Cons

    Mandatory exhours or face termination constantly cut hours then slap you with unwanted hrs as if no.life

    Advice to Management

    Know people have lives and family outside of Teletech. And can not all of a sudden work more hours because you feel like it..or your stupidity to cut hours which put.you in that position to mandate more hours


  10. Helpful (1)

    Love my job! It's like Family!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Specialist in DFW, TX
    Current Employee - Quality Assurance Specialist in DFW, TX

    I have been working at TeleTech

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work from home! Promotions if your willing to work for them!

    Cons

    Only Con is not enough permanent positions.

    Advice to Management

    Recognize the employees that truly want to work and care about succeeding with Teletech. Too many people just want a paycheck.


  11. Helpful (2)

    csr agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hopkinsville, KY
    Former Employee - Anonymous Employee in Hopkinsville, KY

    I worked at TeleTech

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    the people- coworkers are good people for the most part. Breaks arent really monitored all that tightly and some TL's atr awesome!

    Cons

    Cannot get bonus money promised to save your life!Worked 20 hours ot and due to that number, I was to receive 250.00 bonus money and got 0!

    Advice to Management

    Follow up n pay money correctly or your doors in Ky. will be closed for good! Word to the wise! I've had to report them. I worked hard and was a great employee! They rewarded me with not paying me. They misrepresented and lied!



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