Telefónica

  www.telefonica.com
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Telefónica Reviews

Updated Jul 20, 2014
All Employees Current Employees Only

3.4 171 reviews

69% Approve of the CEO

Telefónica President Cesar Alierta

Cesar Alierta

(35 ratings)

70% of employees recommend this company to a friend

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance(in 19 reviews)

  • Promote flexible working / allow working from home, where role permits(in 13 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management(in 9 reviews)

  • Lack of appreciation and work life balance(in 4 reviews)

171 Employee Reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Shame Really

    Sales (Current Employee) Slough, Berkshire, South East England, England (UK)

    ProsCool Brand, Great Offices, Very Flexible, Benefits are good, Pension is good.

    ConsMismatched / Huge targets not representing assigned accounts
    Pay is average.
    Commission structure includes a 15% Client Sat score, if your part of the company does not hit it, you don't get it. (almost a tax)
    Not a sales culture
    If you don't speak Spanish forget any real high level progression
    Held back by crazy decision from
    The Whole TEF Digital brand is/was Vaporware

    Advice to Senior ManagementGet some people that are from outside the company to transform things, stop putting mobile minded people in senior positions.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    It is a good company but staying here implies you will freeze your career

    Network Engineer (Former Employee) Caracas, Capital District (Venezuela)

    ProsGood salary range and benefits
    Good work/life balance
    Excellent building and work area

    ConsThere's not career path
    There's not interest in up-to-date
    The goals of the company changes constantly
    You could stay doing the same work for years

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good job for start

    Service Desk Agent (Current Employee) Prague (Czech Republic)

    ProsReasonable salary for beginning.
    Oportunity to learn
    Not super stressful environment.
    Good name of the company
    International
    Overaly good place to start your career, learn basic and move on.

    ConsDisorganized
    Constantly changing procedures with miserable documentation
    Remedy based system that had to be downgraded for TEF purposes
    Spanish way of management.. mañana
    Below average salaries e. g. lover management gets same money as agents in orther companies.

    Advice to Senior ManagementLet people grow
    Involve employees in your decision..
    Think first

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Lots of potential but ultimately, limited opportunity to make a difference

    (Current Employee) London, England (UK)

    ProsSome very capable and intelligent people, great work-life balance and opportunities for flexible working.

    ConsUnless you are very well connected to senior directors in Spain, opportunities to progress are limited. Constant re-organisations are frustrating, particularly given in some areas there is no appetite for change and no consequences for failure or lack of change. Senior directors essentially sort out their friends above all - there is no due process around giving roles to the most qualified or capable people. Generally there is a big tendency to avoid hard work.

    Advice to Senior ManagementSpeak to people - understand the details and impact at the lower levels before making decisions. Stop rewarding people who don't perform - be brave enough to do things differently.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Ok place to work. Salary can be improved

    Compliance Officer (Current Employee) London, England (UK)

    ProsVery effective in the way staff is trained

    ConsSalary is not in relation to roll

    Advice to Senior ManagementInvest more the the team you currently have instead of focusing on external applicants

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    For the once great O2 things are changing

    Marketing Analyst (Current Employee) Slough, Berkshire, South East England, England (UK)

    ProsTo be honest I'd say the people still make it and there is great flexibility, so working from home is not a problem

    ConsThings are getting a bit tight, so look forward to getting some pretty old kit, out of date software and they don't appear to be investing in either people or equipment

    Advice to Senior ManagementFocus on the customer, not just the brand. Invest in kit to equip and empower your staff to do great work as they want to.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Ups and Downs

    Customer Service Advisor (Former Employee) Glasgow, Scotland (UK)

    ProsThe other people in the contact centre are fantastic, keeps you motivated. When first started excellent organisation.

    ConsAll outsourced now. No promotion opportunities anymore. Upper management don't have a clue whats going on, on the floor

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    It may be fun It may be depressing It my be tiresome

    Services Development Manager (Current Employee)

    ProsIts a BIG company, with offices in several countries and a good base for service customers; good for learning YOUR business (be it technical or more business oriented)

    ConsPoor Customer Culture, Reactive management, Too much politics, Poor decision Making

    Advice to Senior ManagementDecide faster fail faster correct faster

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    For a large, bureaucratic company it ain't that bad

    Anonymous Employee (Current Employee)

    ProsGood pay and conditions, flexible expense policies, progressive for a telco

    ConsStill a telco. Large, cumbersome, slow. Run by financiers that know little about digital businesses

    Advice to Senior ManagementGet rid of the old guard and inject new blood into your business

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Good global company

    Anonymous Employee (Former Employee)

    ProsLarge global company with many opportunities. Solid financials. Willingness to move people around the globe to get international experience

    ConsFairly bureaucratic organization. All decisions made or go through Madrid. Decision making can be slow given the many layers of bureaucracy.

    Advice to Senior ManagementReduce management layers, empower your managers.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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