Telefónica

  www.telefonica.com
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Telefónica Reviews in Leeds UK

All Employees Current Employees Only

3.1 11 reviews

69% Approve of the CEO

Telefónica President Cesar Alierta

Cesar Alierta

(35 ratings)

60% of employees recommend this company to a friend

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance(in 19 reviews)

  • Promote flexible working / allow working from home, where role permits(in 13 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management(in 9 reviews)

  • Lack of appreciation and work life balance(in 4 reviews)

11 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    Gained lots of great experience, met fantastic people, now far too corporate

    IT Project Manager (Former Employee) Leeds, England (UK)

    ProsI worked there over 10 years, went through multiple company changes (BtCellnet, O2, Telefónica), as well as countless re-shuffles, downsize, threatening of outsourcing, etc. and everyone I spoke to would say the best in the place were the people.
    They use technology well (bring your own devices, yammer, Lync, etc.)
    Promote flexible working / allow working from home, where role permits

    ConsProcesses slow down progress / too much red tape
    HQ (Madrid) & Procurement (Germany) squeezing every last penny / resource out of suppliers
    Yearly threat of loosing job due to 'transformations'
    Processes change far too frequent, not allowing time to adapt / adopt.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    Treat colleagues unfairly, no training and no commission even though promised in interview

    Sales Advisor (Current Employee) North Yorkshire, England (UK)

    ProsFull time hours, get half an hour lunch break

    ConsUnrealistic targets, no training given, unfairly treated, bad management, no commission

    Advice to Senior ManagementThink of ways you could improve, not be so negative, give staff propped training

    No, I would not recommend this company to a friend

    • Culture & Values
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    Not bad could do better

    Telecoms Specialist (Former Employee) Leeds, England (UK)

    ProsGreat brand relaxed atmosphere to work

    ConsToo many egos trying to impress senior management

    Advice to Senior ManagementJust get on with it

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Was a great place to work

    Manager (Former Employee) Leeds, England (UK)

    ProsForward thinking company, who put the customer first. Very technology driven, so great place to work if you like new gadgets, and cool working environements

    ConsOccasional internal recruitment was related to who you knew and not what you knew. Lots of travel up and down the M1,

    Yes, I would recommend this company to a friend

    • Culture & Values
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    Sold all it's workers to Capita without as much as an apology

    Customer Service Advisor (Current Employee) Leeds, England (UK)

    ProsWon't be working for them after 1st July. Thought they were a great company to work for up until now. They offered flexible benefits and good work/life balance and I had defended them to all the customers throughout thick and thin

    ConsThey don't care about their staff or customers. Capita have taken ove all call centre operations and will start looking for any way to save money

    Advice to Senior ManagementWhy ruin a good company because you are in debt by outsourcing most of the operations?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    Great place to work

    Assistant (Former Employee) Leeds, England (UK)

    ProsGreat leadership and enjoyable place to work, relaxed yet professional approach.Collaborative teams and great common values. Would recommend to friends - good work life balance and encouraged to contribute ideas

    ConsSalaries not the highest and constantly going through restructure which can make it difficult to follow who is responsible for which business area

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Work/Life Balance
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    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    A market leading brand to be proud of

    Anonymous Employee (Current Employee) Leeds, England (UK)

    ProsGreat working environment
    Emotional attachment to the brand and a real sense of pride
    Pay and rewards are generally above average for equivalent roles elsewhere

    ConsIn some areas of the business it can be difficult to develop and advance
    Although personal development plans are put in place it can be difficult to get training

    Yes, I would recommend this company to a friend

    • Work/Life Balance
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    • No Opinion of CEO

     

    Good company,marketable left with few marketable skills

    Allpication Analyst (Former Employee) Leeds, England (UK)

    ProsExcellent company with great benefits linked to the music and data sides of the business. Very old technologies used in parts of IT so not great for technical career growth but you'd have to be a fool not to develop excellent general skills in business side of IT. Most contracts since have proved O2 is very professional with its head screwed on.

    ConsTerrible management of offshore contractors leaves gaping holes in applications that are probably put there as deliberate money spinners for the developers off shore. Offshore guys confided that brown paper bags change hands regularly to allow money spinners into production.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    A good place to work if you come in on the right contract

    Knowledge Manager (Current Employee) Leeds, England (UK)

    ProsGreat Opportunites right from advisor level all the way up to higher management
    Great perks and discounts
    A solid HR management policy and a company that really supports its employees
    A great culture and overall a great can do attitude and a good change culture

    ConsStill has issues from contracts and the BT legacy days
    Managers and even budget holders are not empowered to change individuals salaries even when everyone agrees the current reward scheme for some managers is unfair
    Sometimes too much red tape gets in the way of people doing a good job - but this is getting better

    Advice to Senior ManagementMake reward and recognition fairer and empower managers to look at individual circumstances and make sure people are getting paid a fair salary for doing a good job.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Could do better, but great money for the role.

    Business Customer Services Call Centre Agent (Current Employee) Leeds, England (UK)

    ProsGreat remuneration for the job. Some flexibility after some time. Great perks. They do have an opt in pension plan, dental care etc. However this does mean that you need to add in some of your own money every month. The O2 phone benefits are obviously great, and since I left they now have great internet benefits.

    ConsPoor chances of promotion. If you do well on the call centre part, they dont want to give you away. Yet if you dont do well, you cant get that promotion. They poorly explain what options you have to get out of the department you are in. Indeed trying to get the departments to talk to each other, and talk about what they do to get that transparency was never possible.

    Advice to Senior ManagementYou NEED to work hard making sure people get their breaks, and are each person is treated like a person, rather than a one size fits all policy of training.

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