Telefónica Reviews in Leeds, UK

181 Reviews
3.4
181 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
39 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 20 reviews)

  • Promote flexible working / allow working from home, where role permits (in 13 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 9 reviews)

  • Lack of appreciation and work life balance (in 4 reviews)

More Highlights

11 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Gained lots of great experience, met fantastic people, now far too corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Project Manager  in  Leeds, England (UK)
    Former Employee - IT Project Manager in Leeds, England (UK)

    I worked at Telefónica full-time for more than 10 years

    Pros

    I worked there over 10 years, went through multiple company changes (BtCellnet, O2, Telefónica), as well as countless re-shuffles, downsize, threatening of outsourcing, etc. and everyone I spoke to would say the best in the place were the people.
    They use technology well (bring your own devices, yammer, Lync, etc.)
    Promote flexible working / allow working from home, where role permits

    Cons

    Processes slow down progress / too much red tape
    HQ (Madrid) & Procurement (Germany) squeezing every last penny / resource out of suppliers
    Yearly threat of loosing job due to 'transformations'
    Processes change far too frequent, not allowing time to adapt / adopt.

    Doesn't Recommend
    Negative Outlook
  2.  

    Treat colleagues unfairly, no training and no commission even though promised in interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  North Yorkshire, England (UK)
    Current Employee - Sales Advisor in North Yorkshire, England (UK)

    I have been working at Telefónica full-time for less than a year

    Pros

    Full time hours, get half an hour lunch break

    Cons

    Unrealistic targets, no training given, unfairly treated, bad management, no commission

    Advice to ManagementAdvice

    Think of ways you could improve, not be so negative, give staff propped training

    Doesn't Recommend
    Neutral Outlook
  3.  

    Not bad could do better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telecoms Specialist  in  Leeds, England (UK)
    Former Employee - Telecoms Specialist in Leeds, England (UK)

    I worked at Telefónica full-time for less than a year

    Pros

    Great brand relaxed atmosphere to work

    Cons

    Too many egos trying to impress senior management

    Advice to ManagementAdvice

    Just get on with it

    Recommends
    Neutral Outlook
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  5.  

    Was a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Leeds, England (UK)
    Former Employee - Manager in Leeds, England (UK)

    I worked at Telefónica full-time for more than 5 years

    Pros

    Forward thinking company, who put the customer first. Very technology driven, so great place to work if you like new gadgets, and cool working environements

    Cons

    Occasional internal recruitment was related to who you knew and not what you knew. Lots of travel up and down the M1,

    Recommends
    Neutral Outlook
  6.  

    Sold all it's workers to Capita without as much as an apology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor  in  Leeds, England (UK)
    Current Employee - Customer Service Advisor in Leeds, England (UK)

    I have been working at Telefónica full-time for more than 10 years

    Pros

    Won't be working for them after 1st July. Thought they were a great company to work for up until now. They offered flexible benefits and good work/life balance and I had defended them to all the customers throughout thick and thin

    Cons

    They don't care about their staff or customers. Capita have taken ove all call centre operations and will start looking for any way to save money

    Advice to ManagementAdvice

    Why ruin a good company because you are in debt by outsourcing most of the operations?

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant  in  Leeds, England (UK)
    Former Employee - Assistant in Leeds, England (UK)

    I worked at Telefónica full-time for more than 3 years

    Pros

    Great leadership and enjoyable place to work, relaxed yet professional approach.Collaborative teams and great common values. Would recommend to friends - good work life balance and encouraged to contribute ideas

    Cons

    Salaries not the highest and constantly going through restructure which can make it difficult to follow who is responsible for which business area

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    A market leading brand to be proud of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Leeds, England (UK)
    Current Employee - Anonymous Employee in Leeds, England (UK)

    I have been working at Telefónica

    Pros

    Great working environment
    Emotional attachment to the brand and a real sense of pride
    Pay and rewards are generally above average for equivalent roles elsewhere

    Cons

    In some areas of the business it can be difficult to develop and advance
    Although personal development plans are put in place it can be difficult to get training

    Recommends
    Approves of CEO
  9.  

    Good company,marketable left with few marketable skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Allpication Analyst  in  Leeds, England (UK)
    Former Employee - Allpication Analyst in Leeds, England (UK)

    I worked at Telefónica

    Pros

    Excellent company with great benefits linked to the music and data sides of the business. Very old technologies used in parts of IT so not great for technical career growth but you'd have to be a fool not to develop excellent general skills in business side of IT. Most contracts since have proved O2 is very professional with its head screwed on.

    Cons

    Terrible management of offshore contractors leaves gaping holes in applications that are probably put there as deliberate money spinners for the developers off shore. Offshore guys confided that brown paper bags change hands regularly to allow money spinners into production.

    Recommends
    No opinion of CEO
  10.  

    A good place to work if you come in on the right contract

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Knowledge Manager  in  Leeds, England (UK)
    Current Employee - Knowledge Manager in Leeds, England (UK)

    I have been working at Telefónica

    Pros

    Great Opportunites right from advisor level all the way up to higher management
    Great perks and discounts
    A solid HR management policy and a company that really supports its employees
    A great culture and overall a great can do attitude and a good change culture

    Cons

    Still has issues from contracts and the BT legacy days
    Managers and even budget holders are not empowered to change individuals salaries even when everyone agrees the current reward scheme for some managers is unfair
    Sometimes too much red tape gets in the way of people doing a good job - but this is getting better

    Advice to ManagementAdvice

    Make reward and recognition fairer and empower managers to look at individual circumstances and make sure people are getting paid a fair salary for doing a good job.

    Recommends
    Approves of CEO
  11. 1 person found this helpful  

    Could do better, but great money for the role.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Customer Services Call Centre Agent  in  Leeds, England (UK)
    Current Employee - Business Customer Services Call Centre Agent in Leeds, England (UK)

    I have been working at Telefónica

    Pros

    Great remuneration for the job. Some flexibility after some time. Great perks. They do have an opt in pension plan, dental care etc. However this does mean that you need to add in some of your own money every month. The O2 phone benefits are obviously great, and since I left they now have great internet benefits.

    Cons

    Poor chances of promotion. If you do well on the call centre part, they dont want to give you away. Yet if you dont do well, you cant get that promotion. They poorly explain what options you have to get out of the department you are in. Indeed trying to get the departments to talk to each other, and talk about what they do to get that transparency was never possible.

    Advice to ManagementAdvice

    You NEED to work hard making sure people get their breaks, and are each person is treated like a person, rather than a one size fits all policy of training.

    Approves of CEO

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