Telefónica Reviews

Updated June 24, 2015
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2.5
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Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
1 Rating

Pros
  • Good working atmosphere with good work-life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)

Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Pros and Cons

12 Employee Reviews

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  1. Great company, but...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production & Automation Analyst in Leeds, England (UK)
    Former Employee - Production & Automation Analyst in Leeds, England (UK)
    Recommends
    Approves of CEO

    Pros

    Great benefits, great potential, fantastic values

    Cons

    Although great benefits, not always beneficial for the whole population Great potential, however, very stagnant progress wise.

    Advice to Management

    Try to make sure that people are recognized for their complete skill set instead of the 'people skills' skill set


  2. Gained lots of great experience, met fantastic people, now far too corporate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Project Manager in Leeds, England (UK)
    Former Employee - IT Project Manager in Leeds, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at Telefónica full-time (More than 10 years)

    Pros

    I worked there over 10 years, went through multiple company changes (BtCellnet, O2, Telefónica), as well as countless re-shuffles, downsize, threatening of outsourcing, etc. and everyone I spoke to would say the best in the place were the people. They use technology well (bring your own devices, yammer, Lync, etc.) Promote flexible working / allow working from home, where role permits

    Cons

    Processes slow down progress / too much red tape HQ (Madrid) & Procurement (Germany) squeezing every last penny / resource out of suppliers Yearly threat of loosing job due to 'transformations' Processes change far too frequent, not allowing time to adapt / adopt.


  3. Treat colleagues unfairly, no training and no commission even though promised in interview

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in North Yorkshire, England (UK)
    Current Employee - Sales Advisor in North Yorkshire, England (UK)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Telefónica full-time (Less than a year)

    Pros

    Full time hours, get half an hour lunch break

    Cons

    Unrealistic targets, no training given, unfairly treated, bad management, no commission

    Advice to Management

    Think of ways you could improve, not be so negative, give staff propped training


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Not bad could do better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecoms Specialist in Leeds, England (UK)
    Former Employee - Telecoms Specialist in Leeds, England (UK)
    Recommends
    Neutral Outlook

    I worked at Telefónica full-time (Less than a year)

    Pros

    Great brand relaxed atmosphere to work

    Cons

    Too many egos trying to impress senior management

    Advice to Management

    Just get on with it


  6. Was a great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Leeds, England (UK)
    Former Employee - Manager in Leeds, England (UK)
    Recommends
    Neutral Outlook

    I worked at Telefónica full-time (More than 5 years)

    Pros

    Forward thinking company, who put the customer first. Very technology driven, so great place to work if you like new gadgets, and cool working environements

    Cons

    Occasional internal recruitment was related to who you knew and not what you knew. Lots of travel up and down the M1,


  7. Sold all it's workers to Capita without as much as an apology

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Leeds, England (UK)
    Current Employee - Customer Service Advisor in Leeds, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Telefónica full-time (More than 10 years)

    Pros

    Won't be working for them after 1st July. Thought they were a great company to work for up until now. They offered flexible benefits and good work/life balance and I had defended them to all the customers throughout thick and thin

    Cons

    They don't care about their staff or customers. Capita have taken ove all call centre operations and will start looking for any way to save money

    Advice to Management

    Why ruin a good company because you are in debt by outsourcing most of the operations?


  8. Helpful (1)

    Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant in Leeds, England (UK)
    Former Employee - Assistant in Leeds, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Telefónica full-time (More than 3 years)

    Pros

    Great leadership and enjoyable place to work, relaxed yet professional approach.Collaborative teams and great common values. Would recommend to friends - good work life balance and encouraged to contribute ideas

    Cons

    Salaries not the highest and constantly going through restructure which can make it difficult to follow who is responsible for which business area


  9. A market leading brand to be proud of

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Leeds, England (UK)
    Current Employee - Anonymous Employee in Leeds, England (UK)
    Recommends
    Approves of CEO

    Pros

    Great working environment Emotional attachment to the brand and a real sense of pride Pay and rewards are generally above average for equivalent roles elsewhere

    Cons

    In some areas of the business it can be difficult to develop and advance Although personal development plans are put in place it can be difficult to get training


  10. Good company,marketable left with few marketable skills

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Allpication Analyst in Leeds, England (UK)
    Former Employee - Allpication Analyst in Leeds, England (UK)
    Recommends
    No opinion of CEO

    Pros

    Excellent company with great benefits linked to the music and data sides of the business. Very old technologies used in parts of IT so not great for technical career growth but you'd have to be a fool not to develop excellent general skills in business side of IT. Most contracts since have proved O2 is very professional with its head screwed on.

    Cons

    Terrible management of offshore contractors leaves gaping holes in applications that are probably put there as deliberate money spinners for the developers off shore. Offshore guys confided that brown paper bags change hands regularly to allow money spinners into production.


  11. A good place to work if you come in on the right contract

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Knowledge Manager in Leeds, England (UK)
    Current Employee - Knowledge Manager in Leeds, England (UK)
    Recommends
    Approves of CEO

    Pros

    Great Opportunites right from advisor level all the way up to higher management Great perks and discounts A solid HR management policy and a company that really supports its employees A great culture and overall a great can do attitude and a good change culture

    Cons

    Still has issues from contracts and the BT legacy days Managers and even budget holders are not empowered to change individuals salaries even when everyone agrees the current reward scheme for some managers is unfair Sometimes too much red tape gets in the way of people doing a good job - but this is getting better

    Advice to Management

    Make reward and recognition fairer and empower managers to look at individual circumstances and make sure people are getting paid a fair salary for doing a good job.



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