Telefónica

www.telefonica.com
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Telefónica Reviews

Updated February 23, 2015
Updated February 23, 2015
223 Reviews
3.6
223 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
60 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Revenues and profit are growthing, but talent management are leaving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Services Development Manager in Madrid (Spain)
    Current Employee - Services Development Manager in Madrid (Spain)

    I have been working at Telefónica

    Pros

    Telefonica is the main fixed and mobile operator in telecom business, so everyone want to do business with it. Interesting opportunities to networking with the main players of TIC ecosystem. Big opportunities to impact the ICT in developing countris. Big budget and opportunities to do things. If you look it and take the risk, great opportunities to get freedom inside company

    Cons

    Many things to improve in HHRR. Not a clear policy about recluiting and managing the talent.
    Not yet a private company culture...

    Advice to ManagementAdvice

    Lead as a leader, with the example. Take care of your teams, empower them, let them to improve, offer. Remember that HHRR work for the business unit and not inverse order!!!

    Disapproves of CEO
  2.  

    Worst place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Manager in Madrid, NM
    Current Employee - Senior Manager in Madrid, NM

    I have been working at Telefónica

    Pros

    Multinational - Estability - Telecom Sector

    Cons

    no Leadership - no management.

    Only revenues are considered

    Advice to ManagementAdvice

    Please, manage your teams

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    like money and holidays? work somewhere else!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Advisor in Manchester, England (UK)
    Former Employee - Customer Advisor in Manchester, England (UK)

    I worked at Telefónica

    Pros

    If you have just left school or college and you aren't sure which direction you want to go in then 02 is probably a pretty decent start, you get a reasonable staff discount of mobile phones and the call centers are generally kitted out with high end distractions; x-boxes, pool tables and big screen tv's, plus free phone lines and internet access are all put on for your leisure time.

    Cons

    the downsides far far outway x-boxes and internet. Middle management is generally picked from staff who have a desire to be management, thats it, no qualifications needed. one minute they might be sat next to you as an equal then a crash course in NLP based management tactics later and they are declining your holiday leave left right and center. O2 would like to think of itself as the communications industries answer to google, but all the tennis ball catching chocolate cake fuelled team briefings and strategically seated 121's can not make up for over idealistic senior management incompitent middle management and a staff turnover that makes mcdonalds look like british leyland in the 70's. Getting holidays and time off approved is a lottery, with many people trying to book a two week holiday and being told they have to work for two days in the middle or face a disciplinary, try that whilst on a two week holiday in crete!
    The pay is below the national average dispite what the dogma tells you, and this is all under the guidance of the union, who amazingly managed to succesfully negotiate a pay cut for thousands of employees during one pay dispute.

    Advice to ManagementAdvice

    senior management need to take a good look at the way the staff in the call centers are treated. your main goal has always been custoemr satisfaction which will be greatly increased if you achieve staff job satisfaction, accept that 75% of your staff are short term and do what you can to make the short term as enjoyable as you like to make out it is. sort out the pay, the holidays and the middle management and you might be on the right track.

    Doesn't Recommend
    Disapproves of CEO
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  5. 3 people found this helpful  

    A culture of bullying is its Achilles heel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Departmental Manager in Dublin, Dublin (Ireland)
    Former Employee - Departmental Manager in Dublin, Dublin (Ireland)

    I worked at Telefónica

    Pros

    The people who work here on the ground are fun and eager to work hard. Depending on what department you're working in, you can be treated with a certain level of respect. Pay is slightly above average for the industry. Some great managers here, but they're a dying breed.

    Cons

    Bulling is rife. There is a culture of bullying in O2, mostly supported and encouraged by senior management. "Managing People Out" is a well mentioned, but unwritten, tactic of management where they will make your life total hell until you resign... so bullying is effectively a management tool for forced attrition. Bullying that is reported is generally brushed under the carpet, and many people have left because of it.

    Advice to ManagementAdvice

    Get the culture of bullying out of O2 and you might actually get that 'Best Company to Work For' award.

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful  

    Rat Race

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - System Administrative in Dublin, Dublin (Ireland)
    Current Employee - System Administrative in Dublin, Dublin (Ireland)

    I have been working at Telefónica

    Pros

    The people the company does not realise the level of commitment form the staff

    Cons

    The rat race culture and the blame culture too many managers are more interested in covering their own backs instead of resolving issues. Also senior management have in the past told bare face lies to staff in relation to orgainisational changes the justification they give is to maintain the business as usual status.

    Advice to ManagementAdvice

    Value staff more and treat them like adults

    Doesn't Recommend
    Disapproves of CEO
  7. 1 person found this helpful  

    Was best company to work for 3-4 years ago, but no value on people anymore .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Engineer (Level Ommitted) in Dublin, Dublin (Ireland)
    Current Employee - Engineer (Level Ommitted) in Dublin, Dublin (Ireland)

    I have been working at Telefónica

    Pros

    Can gain a broad grounding in the telecoms business if you are willing to give up your life. Okay for a short stay 2-3 years.

    Cons

    Management expect you to put the job first above all other considerations.
    Will continually place pressure on individuals to get results often with no real thanks when the job is finished.
    The harder you work and produce, the more is expected the next time. There is an undercurrent of bullying, but hard to prove in isolation.

    Advice to ManagementAdvice

    Realise that people are not machines that can be worked harder and harder without consequence. Employ managers that have done the job and not idiots that just understand numbers. Higher management need to trust their people to get the job done and leave them to it. Stop micro-managing.

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    Twisted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Xxx in Dublin, Dublin (Ireland)
    Current Employee - Xxx in Dublin, Dublin (Ireland)

    I have been working at Telefónica

    Pros

    Good workmates within your own group who make the job a little easier.

    Cons

    Management planning things without telling employees until the very last minute. Announcing the outsourcing of the whole ~Technology Department at the earliest point in the process shows that tehy were planning it for the previous 3 years.

    Advice to ManagementAdvice

    The motto of being bold, open, clear, and trusted needs to be reconsidered, as some of the issues raised in the last 14 months would show that management don't follow the same standards that are expected of their employees.

    Doesn't Recommend
    Disapproves of CEO
  9. 2 people found this helpful  

    A company only for the tough-skinned or the aggressive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Database Administrator in Dublin, Dublin (Ireland)
    Current Employee - Database Administrator in Dublin, Dublin (Ireland)

    I have been working at Telefónica

    Pros

    The company had great potential a few years ago,but now the only advantage is you get paid an average salary to do your job, and it looks good on a CV.

    Cons

    As others have said here, bullying is something of a major problem for this company. I have seen way too many blatant examples of this kind of behaviour, and it generally goes unchecked. HR seem to support this approach under the auspices of "driving performance". It seems that recent hires into the company are more suited to a role in a Call Centre then a mature organisation, and tend to disguise their inadequacies with bluster and intimation.

    Unfortunately, the bullying rarely gets addressed, and complaints against aggressive behaviour are not usually accepted as such, and results in an oppressive and unhealthy environment.

    Company senior managers are very much unaware of what the lower managers are up to, and their behaviours go unchecked.

    Not a place to make a career, but ideal to get quick experience and move on. Company seems to go into a state of panic and "blame-storming" as soon as revenue targets go astray,

    Advice to ManagementAdvice

    Fire managers that use intimidation or aggression as a means of driving their own self worth. Focus more on your people and the people who truly display the core values.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Stable company where one can retire

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Project Manager in Madrid (Spain)
    Former Employee - Senior Project Manager in Madrid (Spain)

    I worked at Telefónica

    Pros

    Its a good place to have jos stability, they have a no firing policy that gives the people qorking there a sensation of security. If you are working for any of the branches like TID or Telefonica DATA, the mother company always serves as a backup when it comes to resources.

    Cons

    Very burocratic place. Many of the people working for this company are coming form the times when telefonica was a goverment enterprise, this creates a bit of lacking when it comes to the resources in the company, many of these old employes do not try to grow with the current business needs in the telecom sector.

    Advice to ManagementAdvice

    More transparency when it comes to job postings and senior desitions.

    Recommends
  11. 1 person found this helpful  

    Great company, not so great managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Product Manager in Slough, Berkshire, South East England, England (UK)
    Current Employee - Product Manager in Slough, Berkshire, South East England, England (UK)

    I have been working at Telefónica

    Pros

    Pride in the company, brand of the company (it's well known), discounts and priority tickets for the O2.

    Cons

    Career progression is very limited, promotion for people internally doesn't happen enough and when it does, pay increases are limited to 5%

    Advice to ManagementAdvice

    Trust your existing people more

    Recommends
    Approves of CEO

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