Telefónica
3.5 of 5 154 reviews
www.telefonica.com Madrid, Spain 500 to 999 Employees

Telefónica Reviews

Updated Apr 15, 2014
All Employees Current Employees Only

3.5 154 reviews

                             

72% Approve of the CEO

Telefónica President Cesar Alierta

Cesar Alierta

(29 ratings)

72% of employees recommend this company to a friend
154 Employee Reviews
in

Review Highlights

Pros:
  • "Nice culture overall (just not in the team I was working in) and work life balance"
    in 15 reviews
  • "Promote flexible working / allow working from home, where role permits"
    in 9 reviews
Cons:
  • "Faceless organisation where if you work in the extremities then you don't get a look-in from senior management"
    in 9 reviews
  • "Lack of appreciation and work life balance"
    in 4 reviews
  • Show more review highlights

Reviews

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Revenues and profit are growthing, but talent management are leaving

Services Development Manager (Current Employee)
Madrid (Spain)

I have been working at Telefónica

ProsTelefonica is the main fixed and mobile operator in telecom business, so everyone want to do business with it. Interesting opportunities to networking with the main players of TIC ecosystem. Big opportunities to impact the ICT in developing countris. Big budget and opportunities to do things. If you look it and take the risk, great opportunities to get freedom inside company

ConsMany things to improve in HHRR. Not a clear policy about recluiting and managing the talent.
Not yet a private company culture...

Advice to Senior ManagementLead as a leader, with the example. Take care of your teams, empower them, let them to improve, offer. Remember that HHRR work for the business unit and not inverse order!!!

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Worst place to work

Senior Manager (Current Employee)
Madrid, NM

I have been working at Telefónica

ProsMultinational - Estability - Telecom Sector

Consno Leadership - no management.

Only revenues are considered

Advice to Senior ManagementPlease, manage your teams

No, I would not recommend this company to a friend

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like money and holidays? work somewhere else!

Customer Advisor (Former Employee)
Manchester, England (UK)

I worked at Telefónica

ProsIf you have just left school or college and you aren't sure which direction you want to go in then 02 is probably a pretty decent start, you get a reasonable staff discount of mobile phones and the call centers are generally kitted out with high end distractions; x-boxes, pool tables and big screen tv's, plus free phone lines and internet access are all put on for your leisure time.

Consthe downsides far far outway x-boxes and internet. Middle management is generally picked from staff who have a desire to be management, thats it, no qualifications needed. one minute they might be sat next to you as an equal then a crash course in NLP based management tactics later and they are declining your holiday leave left right and center. O2 would like to think of itself as the communications industries answer to google, but all the tennis ball catching chocolate cake fuelled team briefings and strategically seated 121's can not make up for over idealistic senior management incompitent middle management and a staff turnover that makes mcdonalds look like british leyland in the 70's. Getting holidays and time off approved is a lottery, with many people trying to book a two week holiday and being told they have to work for two days in the middle or face a disciplinary, try that whilst on a two week holiday in crete!
The pay is below the national average dispite what the dogma tells you, and this is all under the guidance of the union, who amazingly managed to succesfully negotiate a pay cut for thousands of employees during one pay dispute.

Advice to Senior Managementsenior management need to take a good look at the way the staff in the call centers are treated. your main goal has always been custoemr satisfaction which will be greatly increased if you achieve staff job satisfaction, accept that 75% of your staff are short term and do what you can to make the short term as enjoyable as you like to make out it is. sort out the pay, the holidays and the middle management and you might be on the right track.

No, I would not recommend this company to a friend

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A culture of bullying is its Achilles heel

Departmental Manager (Former Employee)
Dublin, Dublin (Ireland)

I worked at Telefónica

ProsThe people who work here on the ground are fun and eager to work hard. Depending on what department you're working in, you can be treated with a certain level of respect. Pay is slightly above average for the industry. Some great managers here, but they're a dying breed.

ConsBulling is rife. There is a culture of bullying in O2, mostly supported and encouraged by senior management. "Managing People Out" is a well mentioned, but unwritten, tactic of management where they will make your life total hell until you resign... so bullying is effectively a management tool for forced attrition. Bullying that is reported is generally brushed under the carpet, and many people have left because of it.

Advice to Senior ManagementGet the culture of bullying out of O2 and you might actually get that 'Best Company to Work For' award.

No, I would not recommend this company to a friend

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Rat Race

System Administrative (Current Employee)
Dublin, Dublin (Ireland)

I have been working at Telefónica

ProsThe people the company does not realise the level of commitment form the staff

ConsThe rat race culture and the blame culture too many managers are more interested in covering their own backs instead of resolving issues. Also senior management have in the past told bare face lies to staff in relation to orgainisational changes the justification they give is to maintain the business as usual status.

Advice to Senior ManagementValue staff more and treat them like adults

No, I would not recommend this company to a friend

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Was best company to work for 3-4 years ago, but no value on people anymore .

Engineer (level Ommitted) (Current Employee)
Dublin, Dublin (Ireland)

I have been working at Telefónica

ProsCan gain a broad grounding in the telecoms business if you are willing to give up your life. Okay for a short stay 2-3 years.

ConsManagement expect you to put the job first above all other considerations.
Will continually place pressure on individuals to get results often with no real thanks when the job is finished.
The harder you work and produce, the more is expected the next time. There is an undercurrent of bullying, but hard to prove in isolation.

Advice to Senior ManagementRealise that people are not machines that can be worked harder and harder without consequence. Employ managers that have done the job and not idiots that just understand numbers. Higher management need to trust their people to get the job done and leave them to it. Stop micro-managing.

No, I would not recommend this company to a friend

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Twisted

Xxx (Current Employee)
Dublin, Dublin (Ireland)

I have been working at Telefónica

ProsGood workmates within your own group who make the job a little easier.

ConsManagement planning things without telling employees until the very last minute. Announcing the outsourcing of the whole ~Technology Department at the earliest point in the process shows that tehy were planning it for the previous 3 years.

Advice to Senior ManagementThe motto of being bold, open, clear, and trusted needs to be reconsidered, as some of the issues raised in the last 14 months would show that management don't follow the same standards that are expected of their employees.

No, I would not recommend this company to a friend

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A company only for the tough-skinned or the aggressive

Database Administrator (Current Employee)
Dublin, Dublin (Ireland)

I have been working at Telefónica

ProsThe company had great potential a few years ago,but now the only advantage is you get paid an average salary to do your job, and it looks good on a CV.

ConsAs others have said here, bullying is something of a major problem for this company. I have seen way too many blatant examples of this kind of behaviour, and it generally goes unchecked. HR seem to support this approach under the auspices of "driving performance". It seems that recent hires into the company are more suited to a role in a Call Centre then a mature organisation, and tend to disguise their inadequacies with bluster and intimation.

Unfortunately, the bullying rarely gets addressed, and complaints against aggressive behaviour are not usually accepted as such, and results in an oppressive and unhealthy environment.

Company senior managers are very much unaware of what the lower managers are up to, and their behaviours go unchecked.

Not a place to make a career, but ideal to get quick experience and move on. Company seems to go into a state of panic and "blame-storming" as soon as revenue targets go astray,

Advice to Senior ManagementFire managers that use intimidation or aggression as a means of driving their own self worth. Focus more on your people and the people who truly display the core values.

No, I would not recommend this company to a friend

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Stable company where one can retire

Senior Project Manager (Former Employee)
Madrid (Spain)

I worked at Telefónica

ProsIts a good place to have jos stability, they have a no firing policy that gives the people qorking there a sensation of security. If you are working for any of the branches like TID or Telefonica DATA, the mother company always serves as a backup when it comes to resources.

ConsVery burocratic place. Many of the people working for this company are coming form the times when telefonica was a goverment enterprise, this creates a bit of lacking when it comes to the resources in the company, many of these old employes do not try to grow with the current business needs in the telecom sector.

Advice to Senior ManagementMore transparency when it comes to job postings and senior desitions.

Yes, I would recommend this company to a friend

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Great company, not so great managers

Product Manager (Current Employee)
Slough, Berkshire, South East England, England (UK)

I have been working at Telefónica

ProsPride in the company, brand of the company (it's well known), discounts and priority tickets for the O2.

ConsCareer progression is very limited, promotion for people internally doesn't happen enough and when it does, pay increases are limited to 5%

Advice to Senior ManagementTrust your existing people more

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Telefónica reviews and ratings — including employee satisfaction and approval rating for Telefónica CEO Cesar Alierta. All 154 reviews posted anonymously by Telefónica employees.