Telefónica

www.telefonica.com

Telefónica Reviews

Updated January 28, 2015
Updated January 28, 2015
214 Reviews
3.5
214 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
58 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Highlights

Employee Reviews

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  1.  

    Thinks it treats staff well, but it really doesn't...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England (UK)

    I worked at Telefónica

    Pros

    -dynamic, lots of intitiatives, strong brand

    Cons

    -constant restructures (often once a year now), where you have to reapply for your own job or another in the org
    -fairly minimal opportunity for growth. most people could be there for 10 years an not move up a grade
    -quite penny pinching in benefits: eroding them slightly each year, whilst inflation is going up all the time

    Advice to ManagementAdvice

    people want to grow and develop and not just stay at the same level year after year, and have to reapply for their own job year after year. with constant restructuring of what's just been restructured. and stop reducing the benefits in real terms from year to year (!)

    Doesn't Recommend
    No opinion of CEO
  2. 2 people found this helpful  

    A company only for the tough-skinned or the aggressive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Database Administrator in Dublin, Dublin (Ireland)
    Current Employee - Database Administrator in Dublin, Dublin (Ireland)

    I have been working at Telefónica

    Pros

    The company had great potential a few years ago,but now the only advantage is you get paid an average salary to do your job, and it looks good on a CV.

    Cons

    As others have said here, bullying is something of a major problem for this company. I have seen way too many blatant examples of this kind of behaviour, and it generally goes unchecked. HR seem to support this approach under the auspices of "driving performance". It seems that recent hires into the company are more suited to a role in a Call Centre then a mature organisation, and tend to disguise their inadequacies with bluster and intimation.

    Unfortunately, the bullying rarely gets addressed, and complaints against aggressive behaviour are not usually accepted as such, and results in an oppressive and unhealthy environment.

    Company senior managers are very much unaware of what the lower managers are up to, and their behaviours go unchecked.

    Not a place to make a career, but ideal to get quick experience and move on. Company seems to go into a state of panic and "blame-storming" as soon as revenue targets go astray,

    Advice to ManagementAdvice

    Fire managers that use intimidation or aggression as a means of driving their own self worth. Focus more on your people and the people who truly display the core values.

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    Rat Race

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - System Administrative in Dublin, Dublin (Ireland)
    Current Employee - System Administrative in Dublin, Dublin (Ireland)

    I have been working at Telefónica

    Pros

    The people the company does not realise the level of commitment form the staff

    Cons

    The rat race culture and the blame culture too many managers are more interested in covering their own backs instead of resolving issues. Also senior management have in the past told bare face lies to staff in relation to orgainisational changes the justification they give is to maintain the business as usual status.

    Advice to ManagementAdvice

    Value staff more and treat them like adults

    Doesn't Recommend
    Disapproves of CEO
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  5. 3 people found this helpful  

    A culture of bullying is its Achilles heel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Departmental Manager in Dublin, Dublin (Ireland)
    Former Employee - Departmental Manager in Dublin, Dublin (Ireland)

    I worked at Telefónica

    Pros

    The people who work here on the ground are fun and eager to work hard. Depending on what department you're working in, you can be treated with a certain level of respect. Pay is slightly above average for the industry. Some great managers here, but they're a dying breed.

    Cons

    Bulling is rife. There is a culture of bullying in O2, mostly supported and encouraged by senior management. "Managing People Out" is a well mentioned, but unwritten, tactic of management where they will make your life total hell until you resign... so bullying is effectively a management tool for forced attrition. Bullying that is reported is generally brushed under the carpet, and many people have left because of it.

    Advice to ManagementAdvice

    Get the culture of bullying out of O2 and you might actually get that 'Best Company to Work For' award.

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful  

    like money and holidays? work somewhere else!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Advisor in Manchester, England (UK)
    Former Employee - Customer Advisor in Manchester, England (UK)

    I worked at Telefónica

    Pros

    If you have just left school or college and you aren't sure which direction you want to go in then 02 is probably a pretty decent start, you get a reasonable staff discount of mobile phones and the call centers are generally kitted out with high end distractions; x-boxes, pool tables and big screen tv's, plus free phone lines and internet access are all put on for your leisure time.

    Cons

    the downsides far far outway x-boxes and internet. Middle management is generally picked from staff who have a desire to be management, thats it, no qualifications needed. one minute they might be sat next to you as an equal then a crash course in NLP based management tactics later and they are declining your holiday leave left right and center. O2 would like to think of itself as the communications industries answer to google, but all the tennis ball catching chocolate cake fuelled team briefings and strategically seated 121's can not make up for over idealistic senior management incompitent middle management and a staff turnover that makes mcdonalds look like british leyland in the 70's. Getting holidays and time off approved is a lottery, with many people trying to book a two week holiday and being told they have to work for two days in the middle or face a disciplinary, try that whilst on a two week holiday in crete!
    The pay is below the national average dispite what the dogma tells you, and this is all under the guidance of the union, who amazingly managed to succesfully negotiate a pay cut for thousands of employees during one pay dispute.

    Advice to ManagementAdvice

    senior management need to take a good look at the way the staff in the call centers are treated. your main goal has always been custoemr satisfaction which will be greatly increased if you achieve staff job satisfaction, accept that 75% of your staff are short term and do what you can to make the short term as enjoyable as you like to make out it is. sort out the pay, the holidays and the middle management and you might be on the right track.

    Doesn't Recommend
    Disapproves of CEO
  7. 1 person found this helpful  

    Nepotism and mismanagement as

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica

    Pros

    - Great technical teams
    - Hard working people
    - Global presence
    - Effort to attract best in class global talent

    Cons

    - Low salaries
    - Lack of technological development (a solution integrator)
    - Poor incentives to improve and disrupt
    - More important to know the right peopel than doing the right thing
    - International talent leave desperate because of the huge inertia of the copmany
    - Colleagues working 10 to 15 only

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    pushed out of job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guru
    Current Employee - Guru

    I have been working at Telefónica full-time

    Pros

    salary and bonus very good

    Cons

    poor management
    store leader pushed people out if she disliked them,

    Advice to ManagementAdvice

    dont bully your staff

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Advisor in London, England (UK)
    Current Employee - Retail Advisor in London, England (UK)

    I have been working at Telefónica part-time (less than a year)

    Pros

    The phone plan is good cheap personal phone

    Cons

    Travel, upper management, the systems

    Advice to ManagementAdvice

    Store Manager is never around, getting paid for nothing, Assistant managers are amazing in store.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Global organisation with Provincial Mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager
    Current Employee - Product Manager

    I have been working at Telefónica full-time

    Pros

    O2 UK: See what you can do. What an amazing brand and great place to work. Fun, exciting, dynamic, innovative. You can reminisce about all these good things because it is all gone and the company is managed from an impersonal meeting room north of Madrid like a Spanish government organisation. Pay is good, the good pension is gone and they have an extreme version of hot-desking implemented in Slough that may rival Nordic traditions of flexible working. You can work from home and expect to travel to Madrid on a regular basis...

    Cons

    The company is managed like a government department; extreme micromanagement and medieval promotion methods. Those in the circle of trust are promoted and congratulated in numerous employee events.

    Advice to ManagementAdvice

    Wake up! we are not in the 1980's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Constant change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telefónica

    Pros

    Exposure to different tech trends

    Cons

    Constant transformation means things never settle down. Means the organisation never gets forward momentum,
    As people expect yet another restructure round the corner

    Advice to ManagementAdvice

    Stop making people having to re apply for their jobs every 6 months in the UK

    Neutral Outlook

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