Telefónica

  www.telefonica.com
  www.telefonica.com

Telefónica Reviews

Updated December 17, 2014
Updated December 17, 2014
204 Reviews
3.5
204 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
53 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Constant change has exhausted good people's patience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Experience Designer
    Current Employee - User Experience Designer

    I have been working at Telefónica full-time (more than an year)

    Pros

    Innovation areas get to try out ideas with new and exciting technology, the people are good, some are exceptional especially in wed dev, creative tech and innovation. If you can deliver the work, flexible work life balance is second to none.

    Cons

    A dislocation from the reality of the market, and no real answer to the question of what happens to telcos in a digital future (Hint, you are a dumb pipe). Closing down of the Digital subsidiary not exactly an inspired move - chaos reigns. Any energy or enthusiasm has been wiped out, and pay levels that were below market rate might be acceptable when excitement is flowing - not so now. No real career progression available, and upper management is 99% male, white and predominately Spanish.

    Advice to ManagementAdvice

    Top level strategy is unclear, vacuous communication from leaders. Lower level strategy and day to day tactics either non-existent or poorly communicated - honestly, I couldn't tell which. This company has no real vision, chooses to hide behind jargon and management bs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    O2 lost it's way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Leader
    Former Employee - Store Leader

    I worked at Telefónica full-time (more than 5 years)

    Pros

    Good systems and processes in place.

    Cons

    Too many changes and losing good staff left right and centre

    Advice to ManagementAdvice

    Restructuring isn't always the answer.

    Disapproves of CEO
  3.  

    Not good future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Madrid (Spain)
    Current Employee - Product Manager in Madrid (Spain)

    I have been working at Telefónica full-time (more than an year)

    Pros

    Lots of resources, nice work colleagues

    Cons

    Too much noise, not single and stable strategy, too slow

    Advice to ManagementAdvice

    Take decisions and assume the risks

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Brand give you an initial good perception, but scratch the surface and you see a much different o2!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Sales
    Current Employee - Business Sales

    I have been working at Telefónica full-time (more than an year)

    Pros

    Flexible working
    Peer group support
    Good brand Identity

    Cons

    Too much middle management
    Clique with out of touch senior management
    Targets changed countless times in the last 12 months - no stability for sales guys.
    Lack of support

    I have been working at O2 UK for nearly two years and in which time there has been words/phrases such as, 'Strategy', and 'Wider picture', etc that become empty after a while. At each briefing the senior management are so full of their own self importance spewing out inspirational quotes and 'high fiving', each other that they actually believe what they are saying.

    They seem to be out of touch with a lot of the front line sales people and do not listen about challenges in the market. Its only when they perceive it to be a challenge they will change process, at which time its too late.

    Middle management talk of their wider support and how they are there to help you progress, but they are effectively nothing more that glamorised bean counters that ask you repeatedly for duplicated spreadsheets with forecasts that you have already given them 7 times in one morning.

    Advice to ManagementAdvice

    Listen to the front line sales people and implement relevant changes.

    Doesn't Recommend
    Negative Outlook
  6.  

    I have been working at Telefónica full-time for more than 10 years (but not much more... ;-)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer in Madrid (Spain)
    Current Employee - Network Engineer in Madrid (Spain)

    I have been working at Telefónica full-time (more than 10 years)

    Pros

    With the current rate of unemployment in Spain (26%)? Everyone will claim it is a "secure" company.

    Cons

    Civil service style of management, high bureaucracy, very different environments with varied treatment for both employees and customers (Telefonica Corp, O2, Telefonica International, European and American countries where Telefonica operates). Too heavy weight of trade unions lacking flexibility, innovation, projection planning and profesionalism in general.

    The Peter Principle is usually accomplished in a classic hierarchically structured company like Telefonica. As someone said: "Getting anything done around here is like mating elephants: 1it's done at high level; 2 it's accomplished with a great deal of roaring and screaming; 3 it takes two years to get results.

    Advice to ManagementAdvice

    Specially to the highest level: Telefonica is not a monopoly any more. Did you know?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    An old company with too man polytics inside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica (more than 10 years)

    Pros

    stable salary: you know you're going to be paid. Sometimes event 2-3 days before the end of month.
    One of the biggest companies in spain (if not the biggest one).

    Cons

    Headcount fixed... and declining.
    There are no new hires, unless it's the son/friend/nephew of a high-level executive.

    Advice to ManagementAdvice

    "Gerentes" are free to do whatever they want.
    Directors and above are playing only office polytics: they don't have any idea about what's going on.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Lost it's way. Not a nice place to work anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Head of in Slough, Berkshire, South East England, England (UK)
    Current Employee - Head of in Slough, Berkshire, South East England, England (UK)

    I have been working at Telefónica

    Pros

    Nice office and amenities.
    Ok training
    Opportunities to move around (though not necessarily up) and exposure to some new areas-eg financial services, media, health etc

    Cons

    Used to be v focused on customer insight but has become too commercially driven. Senior management has become quite detatched from the troops. Internal employee satisfaction scores are declining
    Teams have been slimmed back so work/life balance suffers.
    Marketing Director still fails to motivate and has zero people skills

    Advice to ManagementAdvice

    Get back to what made you famous. Invest in the new areas more. Re-connect with your people and learn how to motivate them again

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Just Image

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Researcher in Barcelona (Spain)
    Current Employee - Researcher in Barcelona (Spain)

    I have been working at Telefónica

    Pros

    Well known name, big multinational

    Cons

    no real work, just image, innoperative senior leadership

    Doesn't Recommend
  10.  

    o2 has great teams, great people, poor vision, poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Branch Manager in Glasgow, Scotland (UK)
    Current Employee - Branch Manager in Glasgow, Scotland (UK)

    I have been working at Telefónica

    Pros

    The craic? Honestly, it's the people that make it worthwhile. Also, there is no commission (unusual for sales), but there are incentives and the opportunity to earn vouchers (high street, asda, etc) which can go a long way to suppliment the average wage.

    Cons

    The constant directionless change, and dealing with area and regional managers who have been out of the 'front lines' for so long that they don't actually know what goes on in a store any more, but expect people to be able to maintain the 'same levels as they did' (though presumably without the high levels of fraudulent sales)

    Advice to ManagementAdvice

    Spend a week working in a Cat 3 store in place of the current manager, THEN preach about how to run our day.

    No opinion of CEO
  11.  

    You will have to channel your inner chi to deal with this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Telefónica

    Pros

    Some very talented technical professionals to work with. Lots of different projects to work on and the technology available is leading edge.

    Cons

    Lack of any standards on the technical and human side. No methodology to follow so everyone is just trying hard without knowing what to do to improve. No improvement plan to learn from mistakes or accountability. A very hostile environment where everyone is scared to reach beyond the very minimum at the risk of being chastised. Those in charge fill their needs by avoiding issues or denigrating those below them.

    Advice to ManagementAdvice

    Everyone in a position of management is scared of being discovered that they don't know what they are doing. Stop looking over your shoulder and hire the most competent people you can and give them tools to succeed.

    Doesn't Recommend
    No opinion of CEO

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