Telefónica

  www.telefonica.com
  www.telefonica.com

Telefónica Reviews

Updated November 17, 2014
Updated November 17, 2014
198 Reviews
3.5
198 Reviews
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Telefónica President Cesar Alierta
Cesar Alierta
50 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    good, but short lived due to redundancies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica

    Pros

    excellent commission, i also workeed with some nice people, lots of room to progress and basically easy money to be honest

    Cons

    well, due to the economic downturn i was made redundant last year, last in first out kind of thing !

    Advice to ManagementAdvice

    Every week wee had training, however ,i never felt anything i said was taken seriously by snr management, not good,.

    Recommends
    No opinion of CEO
  2.  

    Temporary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Recruitment Advisot
    Current Employee - Recruitment Advisot

    I have been working at Telefónica

    Pros

    I was only a temporary worker but my time at o2 was enjoyable. The staff were friendly and work load easily manageable.

    Cons

    Office is now moving to Dublin, so >20 people are out of a job. Management are not the best, seem to lack communication.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Fast paced delivery environment with a focus on getting the Employee Experience right

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Human Resources Consultant in Slough, Berkshire, South East England, England (UK)
    Current Employee - Human Resources Consultant in Slough, Berkshire, South East England, England (UK)

    I have been working at Telefónica

    Pros

    Great environment, both in terms of the physical environment but also the atmosphere

    Very positive focus on Customer Service and satisfaction

    The employee experience is genuinely something that they work hard on

    Competitive package and great flexible benefits

    Cons

    Many Line Managers seem to be promoted due to technical abilities or previous experience and don't necessarily have the skills to be great people managers which can impact the employee experience. There is no "induction" for new line managers to help them through this transition

    Limited after work social interaction due to campus location (Slough)

    Some decisions can take too long and normally involve going far up the LM chain - there's not much confidence in the LM's to make proactive decisions, even if the rhetoric says otherwise

    Telefonica own O2 which gives them great financial backing and O2 are positively impacting on Telefonica, however for larger scale projects it can severely impact the pace of decisions.

    Significant stakeholder management is needed at all levels to work around the above two points and also the "politics" of cross functional decisions

    Advice to ManagementAdvice

    Put more focus on Line Manager capability, especially at the point of promotion
    Delegate decision making and empower middle managers. Encourage greater risk taking and don't burn people if they get it wrong initially - the rewards are more likely to be greater than the risks.
    Ensure expectations are realistic on large scale projects where multiple countries are involved - be open and honest with employees on the comms around this as well - they'll understand

    Recommends
    Approves of CEO
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  5.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - International Bid Manager
    Current Employee - International Bid Manager

    I have been working at Telefónica

    Pros

    working environment is very open and people are very friendly

    Cons

    They speak Catalan. The team was newly established and wasn't very organized

    Recommends
    No opinion of CEO
  6.  

    Good company,marketable left with few marketable skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Allpication Analyst in Leeds, England (UK)
    Former Employee - Allpication Analyst in Leeds, England (UK)

    I worked at Telefónica

    Pros

    Excellent company with great benefits linked to the music and data sides of the business. Very old technologies used in parts of IT so not great for technical career growth but you'd have to be a fool not to develop excellent general skills in business side of IT. Most contracts since have proved O2 is very professional with its head screwed on.

    Cons

    Terrible management of offshore contractors leaves gaping holes in applications that are probably put there as deliberate money spinners for the developers off shore. Offshore guys confided that brown paper bags change hands regularly to allow money spinners into production.

    Recommends
    No opinion of CEO
  7.  

    Difficult to make things happen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Database Administrator in Madrid (Spain)
    Current Employee - Database Administrator in Madrid (Spain)

    I have been working at Telefónica as an intern (less than an year)

    Pros

    For starters the salary is better than most of the Spanish companies and your job is very stable. The company works with the newest technologies so get know all the new products.

    Cons

    Most of the employees have been working in the company for more than 10 years, their salaries are very high and they have become lazy because they feel than the company won't fire them. New employees find difficult to start in the company because they don't find any help from their more experiences colleagues

    Advice to ManagementAdvice

    Put more pressure on the more experienced employees and make sure that new employees have a proper introduction in the company.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    Great people to work with!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor
    Former Employee - Customer Service Advisor

    I worked at Telefónica full-time (more than 3 years)

    Pros

    - Great team
    - Great rewards and benefits
    - Great products

    Cons

    - Uncertain of future
    - Lots of redundancies to help cut costs
    - Old systems
    - Some managers are more focused on getting people out than supporting them

    Advice to ManagementAdvice

    - More long term respect needs to be given to front line staff

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    amazing time , great work culture

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telefónica

    Pros

    great benefits and salary , 25 day holiday, great net working opportunities

    Cons

    large company with poor career development, decisions take a while to pass through management

  10.  

    Great place in terms of working, benefits and good work atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in São Paulo, São Paulo (Brazil)
    Former Employee - Network Engineer in São Paulo, São Paulo (Brazil)

    I worked at Telefónica full-time (more than 5 years)

    Pros

    Multi National company. Too many oportunities in realocation. Good atmosphere and good people. Depending of the area the pressure is more or less. You can learn a lot and develop high skill level on your job role.

    Cons

    Too many politics, few opportunity to be promoted. Poor career development.Even though it has presence in many countries, it does not operate as a multinational, but pretty much as local companies bundled together.

    Advice to ManagementAdvice

    Keep the talents close. Valorize the people which know the company and the business. Work for your group more and less for your higher partners.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Enormous company and great opportunities but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Madrid (Spain)
    Former Employee - Project Manager in Madrid (Spain)

    I worked at Telefónica full-time (more than an year)

    Pros

    It is a company with a massive footprint (geographically, technologically, etc). Probably any given company with presence in Spain has some sort of contact with Telefonica (gets its telecom services, sells products/services to Telefonica. etc). That offers a huge spectrum of opportunities being both client or provider of them. If you fall in the right unit there are always opportunities to move to some of the countries where the company has operations. Networking (and unfortunately politics) plays a big role in the day-to-day of the company and people use it in every way possible so you got to be in good standing with the key people who have good "hands" in the politics game. Usually if you do your job well people will look for you and you will be well considered, but always pay attention to what is said between the lines and, without stopping doing your job, play your cards well.

    Cons

    If you do your job but totally disregard the politics of the unit you are in, then you will miss opportunities and, if you do your job well, people will try to use you. Only having a good manager can help you if you are good are your job and people come at you in a "I'll-go-to-this-guy-so-s/he-will-solve-my-problem" way. Not just do your job, pay attention to who you solve problems for or who you do job-related favors for and look for them when you need them. In my opinion salespeople fundamentally drive the units and nothing can be done about it. Even if you are in a Customer Service & Operations unit and it would be obvious that customer satisfaction would be the key, the sales rep will have the last word with the client even when the service is being put in operation and the deal closing is long passed. There are so many outsourcing companies selling services (and here I'm specifically talking about professional services) that if you are a contractor you are pretty much hanging by a thread stability-wise. You could be working in the same unit for 10 years, accruing all the knowledge and from one day to the next a Purchasing rep decides that they want a resource cheaper than what your firm charges for you and next day you are relocated to a different client and the unit has lost 10 years of knowledge. It is worth to mention that the knowledge bases in Telefonica are non-existent or not well managed so the day you leave after 10 years at the company your knowledge leaves with you. It dependes on many factors but you are working on a project and specially if you are contractor you will work long hours.

    Advice to ManagementAdvice

    There are exceptions but in my experience managers look after their careers. They are not amazing leaders, managers, coaches, etc so if you get a decent and understanding manager who doesn't care about your career path or personal life then you can count yourself lucky. Management, you got adviced!

    Recommends
    Neutral Outlook
    Approves of CEO

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