Telefónica

www.telefonica.com
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Employee Reviews

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  1.  

    o2 has great teams, great people, poor vision, poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Branch Manager in Glasgow, Scotland (UK)
    Current Employee - Branch Manager in Glasgow, Scotland (UK)

    I have been working at Telefónica

    Pros

    The craic? Honestly, it's the people that make it worthwhile. Also, there is no commission (unusual for sales), but there are incentives and the opportunity to earn vouchers (high street, asda, etc) which can go a long way to suppliment the average wage.

    Cons

    The constant directionless change, and dealing with area and regional managers who have been out of the 'front lines' for so long that they don't actually know what goes on in a store any more, but expect people to be able to maintain the 'same levels as they did' (though presumably without the high levels of fraudulent sales)

    Advice to ManagementAdvice

    Spend a week working in a Cat 3 store in place of the current manager, THEN preach about how to run our day.

    No opinion of CEO
  2.  

    You will have to channel your inner chi to deal with this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Telefónica

    Pros

    Some very talented technical professionals to work with. Lots of different projects to work on and the technology available is leading edge.

    Cons

    Lack of any standards on the technical and human side. No methodology to follow so everyone is just trying hard without knowing what to do to improve. No improvement plan to learn from mistakes or accountability. A very hostile environment where everyone is scared to reach beyond the very minimum at the risk of being chastised. Those in charge fill their needs by avoiding issues or denigrating those below them.

    Advice to ManagementAdvice

    Everyone in a position of management is scared of being discovered that they don't know what they are doing. Stop looking over your shoulder and hire the most competent people you can and give them tools to succeed.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Telefonica is not committed to the operations in the USA and does not support their people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager in Miami, FL
    Current Employee - Project Manager in Miami, FL

    I have been working at Telefónica

    Pros

    Global Corporation, strong financials and job security in working in the USA for foreign employees.

    Cons

    Hierarchy, does not recognize that the USA needs USA executives and employees to run the operations and not expats. Serious leadership issues with executive team that has been left in place and with new team of managers.

    Advice to ManagementAdvice

    Manage your operations in the USA with USA managers as you would in Brazil and Spain and you will do a much better job of building a winning team in the USA. Do a better job of communicating with the employees and not managing through fear tactics.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Branch Manager
    Current Employee - Branch Manager

    I have been working at Telefónica

    Pros

    great promotion chances in retail

    Cons

    lack of understanding of work/life balance from leaders

    unreasonable targets

    Advice to ManagementAdvice

    think of your people

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful  

    Preferential treatment / Bias

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Sales Executive in Dublin, Dublin (Ireland)
    Current Employee - Retail Sales Executive in Dublin, Dublin (Ireland)

    I have been working at Telefónica

    Pros

    Recognition given to employees "Going the extra mile".
    Good commission and remuneration for work carried out.
    Up to date training on devices and packages available.

    Cons

    Recognition to employees is only to Select employees.
    If you EVER made a mistake in O2 it will be held against you and brought up too regularly and career path will be closed.
    There is a strong Bias within the company from senior management levels. The chosen few will gain rewards and recognition the unlucky/unfortunate majority will be ignored or "Managed out"

    Peoples abilities and dedication will not be recognized by Senior Management.

    Advice to ManagementAdvice

    Realize that people can make mistakes and FORGIVE.
    Recognize change in employees and acknowledge when someone has Overachieved.
    Treat all employees equally and reward achievements as well as punishing errors.

    Doesn't Recommend
    No opinion of CEO
  7.  

    O2 PMO not a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Project Manager in Dublin, Dublin (Ireland)
    Former Employee - Project Manager in Dublin, Dublin (Ireland)

    I worked at Telefónica

    Pros

    As a company, O2 has good benefits and is responsive to the needs of its employees.

    Cons

    I worked in the O2 PMO (project management office) and it was a very notable exception to the generally very good O2 work environment. Management attitudes were poor and micromanagemet and generally very poor support of staff were pervasive.

    An example of the poor environment occurred when there were several permanent PM openings - not a single one of the 20+ contract PMs even applied.

    Advice to ManagementAdvice

    It has been a long time since O2 was part of the public service (it was formerly part of the state owned telecom provider) and the overbearing and top down Irish public service management approach is very counter productive.

    No opinion of CEO
  8.  

    Good place to have on your CV but IT staff not treated very well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Design in Slough, Berkshire, South East England, England (UK)
    Current Employee - IT Design in Slough, Berkshire, South East England, England (UK)

    I have been working at Telefónica

    Pros

    Nice people.
    Flexible working is good.
    Pay lip-service towards change and inovative ways of working.
    Will be better when all workers in Slough are in one building

    Cons

    Lots of travelling between sites ( Slough , Leeds, Preston Brook)
    Outsourcing has left little knowledge of some systems within the company.

    Advice to ManagementAdvice

    Al projects are assessed on the basis of very short term financial goals - a longer term view should be taken.

    Approves of CEO
  9. 1 person found this helpful  

    Twisted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Xxx in Dublin, Dublin (Ireland)
    Current Employee - Xxx in Dublin, Dublin (Ireland)

    I have been working at Telefónica

    Pros

    Good workmates within your own group who make the job a little easier.

    Cons

    Management planning things without telling employees until the very last minute. Announcing the outsourcing of the whole ~Technology Department at the earliest point in the process shows that tehy were planning it for the previous 3 years.

    Advice to ManagementAdvice

    The motto of being bold, open, clear, and trusted needs to be reconsidered, as some of the issues raised in the last 14 months would show that management don't follow the same standards that are expected of their employees.

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    Was best company to work for 3-4 years ago, but no value on people anymore .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Engineer (Level Ommitted) in Dublin, Dublin (Ireland)
    Current Employee - Engineer (Level Ommitted) in Dublin, Dublin (Ireland)

    I have been working at Telefónica

    Pros

    Can gain a broad grounding in the telecoms business if you are willing to give up your life. Okay for a short stay 2-3 years.

    Cons

    Management expect you to put the job first above all other considerations.
    Will continually place pressure on individuals to get results often with no real thanks when the job is finished.
    The harder you work and produce, the more is expected the next time. There is an undercurrent of bullying, but hard to prove in isolation.

    Advice to ManagementAdvice

    Realise that people are not machines that can be worked harder and harder without consequence. Employ managers that have done the job and not idiots that just understand numbers. Higher management need to trust their people to get the job done and leave them to it. Stop micro-managing.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Worst place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Manager in Madrid, NM
    Current Employee - Senior Manager in Madrid, NM

    I have been working at Telefónica

    Pros

    Multinational - Estability - Telecom Sector

    Cons

    no Leadership - no management.

    Only revenues are considered

    Advice to ManagementAdvice

    Please, manage your teams

    Doesn't Recommend
    Disapproves of CEO

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