Telefónica

  www.telefonica.com
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Telefónica Reviews in United Kingdom

Updated Jul 30, 2014
All Employees Current Employees Only

3.2 58 reviews

17% Approve of the CEO

Telefónica President Cesar Alierta

Cesar Alierta

(6 ratings)

56% of employees recommend this company to a friend

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 20 reviews)

  • Promote flexible working / allow working from home, where role permits (in 13 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 9 reviews)

  • Lack of appreciation and work life balance (in 4 reviews)

More Highlights
59 Employee Reviews Back to all reviews
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in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great company, lots of opportunities to shine

    Operational Architect (Former Employee) Slough, Berkshire, South East England, England (UK)

    ProsIf you wants to work for a company that is constantly delivering amazing solutions to stay on top of its game, Telefonica O2 can be the place for you. The opportunities are amazing for the sort of people who have loads of energy and are passionate about what they do. O2 has a great reward and recognition system and one of the best benefits packages around. I worked there for 12 years and enjoyed nearly every moment of it. Work life balance is amazing and the Bath Rd canteen is excellent.

    ConsOutsourcing - much of the functions of the business have been outsourced to offsite companies - this has reduced considerably the family atmosphere of working at O2 and reduced trust amongst teams.
    Its a large organisation, and you will find people you dont get on with - just hope its not your management.
    Some processes are achingly slow and beuracratic - a throw back to when O2 was part of the civil service.

    Advice to Senior Management- you've got a great culture - when you celebrate wow is it amazing - do more of that
    - implement 360 degree reviews - let the people review the manager to weed out the controlling managers who say one thing to senior management and treat their people like nothing.
    - dont outsource your key intellectual property - keep it in-house to keep passionate people.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Great place to work, excellent initiatives not so excellent execution.

    Store Leader (Current Employee) London, England (UK)

    Prossome really good perks, customer focus is key and people development is really important

    Consstaff matrix is very lean, doesn't match the footfall and this leads to many a poor experience for both staff and customers.

    Advice to Senior Managementbe more sincere with your staff by recognizing them for their talents and not letting them get sidelined by 'favourites' who on many a occasion aren't as good or worthy to be promoted.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Telefonica

    Sales Executive (Current Employee) Slough, Berkshire, South East England, England (UK)

    ProsAmazing place and people top work with. Fast paced and a great work ethic.

    Consno downsides to this company.

    Advice to Senior Managementkeep up the good work

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    A company frantically searching for new business strategies and markets to enter

    Enterprise Architect (Current Employee) Slough, Berkshire, South East England, England (UK)

    ProsVery approachable people at almost all levels. Nice environments to work in. Not overly process driven. Opportunities to change departments and career orientation for those who take the initiative.

    ConsNow in a very mature market, the company is searching itself and struggles for a coherent strategy. Generally delusional about its ability to crack open new markets in a short time. A major re-org every 6 months (5 CIOs in 3 years). There is a tendency for preparing big strategies and presentations but in reality there is only ever an appetite for "low hanging fruit" and "quick wins" - The company does not have the stomach for real changes. Now operates within severe budget limitations for any project. There is a culture of "urgency" and changing direction. i.e. everything is always urgent, but then tends to take longer because of lack of planning or to be canned altogether because something else has become urgent. Culture of showing dedication by sending emails long after hours and immediate answers are increasingly appreciated or even expected.

    Advice to Senior ManagementStop being delusional about start-up projects and initiatives to enter new markets to save the company within a very short time span (although some of those initiatives are definitely worth trying). Instead recognise that there is still immense value for years to come in the core business, but only by having the courage to re-configur this part of the organisation drastically and invest in those changes - cultural changes, systematically simplify and drive cost out (which requires investment!), etc - instead of changing the CIO and the names of the teams on the org chart every 6 months.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

     

    Global organisation with Provincial Mentality

    Product Manager (Current Employee)

    ProsO2 UK: See what you can do. What an amazing brand and great place to work. Fun, exciting, dynamic, innovative. You can reminisce about all these good things because it is all gone and the company is managed from an impersonal meeting room north of Madrid like a Spanish government organisation. Pay is good, the good pension is gone and they have an extreme version of hot-desking implemented in Slough that may rival Nordic traditions of flexible working. You can work from home and expect to travel to Madrid on a regular basis...

    ConsThe company is managed like a government department; extreme micromanagement and medieval promotion methods. Those in the circle of trust are promoted and congratulated in numerous employee events.

    Advice to Senior ManagementWake up! we are not in the 1980's

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    Telefonica UK - Good people, flexible working but appalling talent management

    Manager (Current Employee) Slough, Berkshire, South East England, England (UK)

    ProsPeople are generally very nice and there is a culture of flexible working.

    ConsCareer progression is based on coffee talks rather than merit. There is no structured talent management approach and it is very hard to get to senior roles without spending lots of time network and pushing through.

    Very political company, things get decided by committee and too many people like to have a voice at the table just to show their face.

    Advice to Senior ManagementManagement are somehow detached from reality. They have been here for a long time and have not been able to transform the company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    High Highs and Low Lows

    Account Manager (Current Employee) Slough, Berkshire, South East England, England (UK)

    ProsFlexible working is a real pro to Tef, but in fairness if they didn't have it you wouldn't get a desk and certainly not a parking space at the HQ. The culture is good as are in general the people i have worked with. The overall package is pretty good, but they are not the highest payers.

    ConsSeemingly inept senior leadership that have been in post too long do not appear to have a firm grasp on the future of the company. They appear very nepotistic in appointment of senior roles, do not embrace change or innovation and ultimately seem powerless to steer the company in a clear and focussed path. Middle management are un-empowered and generally spineless to the disarray above. Under/Mis-investment and central Tef milking of the cash cow that was O2 is now revealing cracks in the company.

    Advice to Senior ManagementArguably some more change at the top is needed, in all my career I have never seen such a fixed board. Whilst constant change is bad, likewise is stagnation. New ideas and initiative is needed top down.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Shame Really

    Sales (Current Employee) Slough, Berkshire, South East England, England (UK)

    ProsCool Brand, Great Offices, Very Flexible, Benefits are good, Pension is good.

    ConsMismatched / Huge targets not representing assigned accounts
    Pay is average.
    Commission structure includes a 15% Client Sat score, if your part of the company does not hit it, you don't get it. (almost a tax)
    Not a sales culture
    If you don't speak Spanish forget any real high level progression
    Held back by crazy decision from
    The Whole TEF Digital brand is/was Vaporware

    Advice to Senior ManagementGet some people that are from outside the company to transform things, stop putting mobile minded people in senior positions.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Lots of potential but ultimately, limited opportunity to make a difference

    Anonymous Employee (Current Employee) London, England (UK)

    ProsSome very capable and intelligent people, great work-life balance and opportunities for flexible working.

    ConsUnless you are very well connected to senior directors in Spain, opportunities to progress are limited. Constant re-organisations are frustrating, particularly given in some areas there is no appetite for change and no consequences for failure or lack of change. Senior directors essentially sort out their friends above all - there is no due process around giving roles to the most qualified or capable people. Generally there is a big tendency to avoid hard work.

    Advice to Senior ManagementSpeak to people - understand the details and impact at the lower levels before making decisions. Stop rewarding people who don't perform - be brave enough to do things differently.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Ok place to work. Salary can be improved

    Compliance Officer (Current Employee) London, England (UK)

    ProsVery effective in the way staff is trained

    ConsSalary is not in relation to roll

    Advice to Senior ManagementInvest more the the team you currently have instead of focusing on external applicants

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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