Teleperformance

  www.teleperformance.com
  www.teleperformance.com

Teleperformance Reviews in Columbia, SC

Updated September 7, 2014
Updated September 7, 2014
635 Reviews
2.5
635 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Teleperformance Fondateur Daniel Julien
Daniel Julien
226 Ratings

Review Highlights

Pros
  • A laid back work environment with experienced and helpful management (in 24 reviews)

  • As far as the company working with you to create a flexible schedule goes- it's very possible to do (in 19 reviews)


Cons
  • The call center manager ended up getting fired a few months after I had already left (in 31 reviews)

  • First off, this will only be a small stop in your customer service career (in 16 reviews)

More Highlights

12 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Columbia, SC
    Current Employee - Customer Service Agent in Columbia, SC

    I have been working at Teleperformance full-time (more than 3 years)

    Pros

    You meet nice people who are trying to create a career path.

    Cons

    Very unorganized. Management is horrible.

    Advice to ManagementAdvice

    All of you need to be replaced.

  2. 3 people found this helpful  

    Discrimination well hidden

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Customer Service Representative in Columbia, SC
    Former Employee - Inbound Customer Service Representative in Columbia, SC

    I worked at Teleperformance full-time (less than an year)

    Pros

    Over-Time, Pay, not to many pros

    Cons

    Unprofessionalism, Not enough space for the over hiring they do, and discrimincation

    Advice to ManagementAdvice

    I worked for Teleperformance for seven months. They hired me while pregnant... I started in December and my baby was due in March. They assured me this was not a problem. Everything was going fine until the further along I got into my pregnancy I began to have severe seizures. The staff there on the floor with me was great; although, there was a whole lot of inappropriate language while on the phones with clients. However, HR, who was well aware of me being an Epileptic and the pregnancy causing me to now have worsening seizures. They made it very difficult for me to be able to work. First, I had to turn in a clearance letter every time I end up in the hospital. Which I understood and was no problem. But then they changed it to I had to be out for 5 days before returning to work, and I also still had to have clearance. Well, they problem was I was pregnant so I was not seeing a regular doctor and no doctor could clear me after 5 days. My last day there I had a severe seizure after the birth of my son. They had me rushed to the hospital, and the company tried to pretend they didn't know where i was. HR fired me while I was hospitalized possibly going to have brain surgery, and put me on a non rehirable status after first trying to fix it. This company is trash and will find loophole to discriminate against people. I had several notes from the hospital. I started having so many seizures that when they called the ambulance they knew who they were coming for.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Irmo, SC
    Current Employee - Customer Service Representative in Irmo, SC

    I have been working at Teleperformance full-time (less than an year)

    Pros

    Interesting people to work with

    Paid training

    DirecTV Employee program

    Opportunities for advancement

    Cons

    Initial training pay is quite low

    Advice to ManagementAdvice

    Try to be a little more competitive with other call centers in the area, where it comes to compensation.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I was rewarded a television for perfect attendance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billing Agent in Irmo, SC
    Former Employee - Billing Agent in Irmo, SC

    I worked at Teleperformance full-time (less than an year)

    Pros

    The best reasons for working for Teleperformance in Columbia SC was the training and support.

    Cons

    The downsides were the co-workers and location.

    Advice to ManagementAdvice

    More security, more selective when hiring candidates.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    teleperformance was a decent copany to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Columbia, SC
    Former Employee - Customer Service Representative in Columbia, SC

    I worked at Teleperformance full-time (more than 3 years)

    Pros

    bonuses, I enjoyed assisting the customers

    Cons

    drama, it wasn't a professional environment

    Advice to ManagementAdvice

    better training courses.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Very stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Columbia, SC
    Former Employee - Customer Service Representative in Columbia, SC

    I worked at Teleperformance full-time (less than an year)

    Pros

    Offered a lot of overtime, schedules are flexible, good for college students

    Cons

    stressful, little breaks, no breaks in between calls, a lot of favoritism, anyone can be a supervisor

    Recommends
    Approves of CEO
  8. 2 people found this helpful  

    AWFUL!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Columbia, SC
    Former Employee - Customer Service Representative in Columbia, SC

    I worked at Teleperformance

    Pros

    -They will hire you no matter what,very low standards
    -get free direct tv service if you can stand it long enough

    Cons

    -its a giant playground
    -management is significantly incompetent
    -training is ok but the pay minimum wage
    -no one shows up for work
    -system does not retain valid information

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    Could have been a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Inbound Technical Support in Columbia, SC
    Former Employee - Inbound Technical Support in Columbia, SC

    I worked at Teleperformance

    Pros

    Promotions could be quick, if your work is noticeable to management.Good benefits and nice and knowledgeable management. Great employee discounts from a variety of businesses.

    Cons

    Some people are not promoted quickly and others are not promoted at all because they are not noticed by the company. A person can work at Teleperformance USA for a few months and be promoted and there are some people who work there for years and are not promoted to higher job positions. Some employees behave as bad high school students.

    Advice to ManagementAdvice

    Pay closer attention to the employees who have been there for more than one year.

    No opinion of CEO
  10.  

    Billing Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Billing Agent in Columbia, SC
    Former Employee - Billing Agent in Columbia, SC

    I worked at Teleperformance

    Pros

    Excellent work place to work. Promotes growth within the company. Excellent benefits! All the overtime you want. Great company! work

    Cons

    The constant changing of the manager or supervisor is the only down side I can think of! Other then that

    Advice to ManagementAdvice

    I think Teleperformance was a great company. I enjoyed my time with them, and would advise others to apply. Great

    Recommends
    Approves of CEO
  11.  

    Good/Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Recruiting Manager in Columbia, SC
    Current Employee - Recruiting Manager in Columbia, SC

    I have been working at Teleperformance

    Pros

    Great job to advance, easy money, offer OT, lots of discounts

    Cons

    Penny pinchers, often cut hours until needed for deadlines and then want you to work extra hrs. Some members of mgmt are in wrong place and promote wrong staff, on larger note..internal mgmt doesn't care about company bc they understand senior staff in corp are just out to make a dollar.

    Advice to ManagementAdvice

    Offer better salary to retain people longer.

    No opinion of CEO

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