Teleperformance Reviews

Updated July 4, 2015
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2.7
Rating Trends
Recommend to a friend
Approve of CEO
Teleperformance CEO Paulo César Salles Vasques
Paulo César Salles Vasques
63 Ratings

Pros
  • A laid back work environment with experienced and helpful management (in 24 reviews)

  • flexible schedule for students especially (in 19 reviews)

Cons
  • Most call center employees are bottom of the barrel type (in 31 reviews)

  • Management more focused on metrics than actual customer service (in 16 reviews)

More Pros and Cons

992 Employee Reviews

Sort: Popular Rating Date
  1. Awesomness

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teleperformance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome! Great! Cool! Amazing LOVE IT

    Cons

    NONE. NADA, ALL GREAT. NOTHING BAD

    Advice to Management

    Keep Up the Good Work


  2. It was ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Pompano Beach, FL
    Former Employee - Sales in Pompano Beach, FL

    I worked at Teleperformance

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    It was ok,if you make sales you get bonus

    Cons

    it wasn't so organized, computers sometimes aren't working,

    Advice to Management

    It was kk


  3. Teleperformance Ogden

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Ogden, UT
    Current Employee - Call Center Agent in Ogden, UT

    I have been working at Teleperformance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Most of the people are very friendly and it is easy to move up in the company if you put your mind to it. Supervisors give good feedback and positive coaching techniques.

    Cons

    Things are a little disorganized but not too terrible to deal with. The benefits like insurance and 401k aren't great but are definitely better than most entry level or call center jobs.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. You control your career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Fort Lauderdale, FL
    Current Employee - Account Manager in Fort Lauderdale, FL

    I have been working at Teleperformance full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    If you have the right attitude and a good work ethic opportunities are endless.

    Cons

    could have a better health plan

    Advice to Management

    continue to promote from within


  6. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in West Salem, WI
    Current Employee - Customer Service Representative in West Salem, WI

    I have been working at Teleperformance full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    great place to work! Enjoyed it there.

    Cons

    pay a little low - but started at 12$/hr - benefits comparable

    Advice to Management

    some different styles of management (sups and asst. managers)


  7. Customer service agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Boca Raton, FL
    Current Employee - Customer Service Agent in Boca Raton, FL

    I have been working at Teleperformance (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Bonuses are good. Room to move around and gain experience. Be on time and they will love you. Good training. Good location. Knowledgeable staff.

    Cons

    People aren't professional. Good offered is horrible even though they have an amazing cafeteria space. Not using it to full capacity considering how many employees work here.

    Advice to Management

    Get better food options!!!


  8. Okay.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teleperformance

    Pros

    Laid back
    Over time available
    Good pay

    Cons

    Some of the supervisors were perverts and inappropriate with their employees.

    Advice to Management

    Pick better supervisors and trainers please.


  9. My experience with Teleperformance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Chat Representative in Ogden, UT
    Current Employee - Sales Chat Representative in Ogden, UT

    I have been working at Teleperformance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Teleperformance is a great place to work. I'm now eligible for rehire and I would rather work here than any other call center!

    Cons

    They are very tight with security but it's only to secure the safety of everyone in the building

    Advice to Management

    Management could be alot lighter with security besides that it's a great place to work


  10. So far so good...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Teleperformance full-time

    Recommends
    Recommends

    Pros

    Just recently offered a position within the company. So far, theyre seemingly a pleasent place of buisness with a welcoming staff who appear to all enjoy their job.

    Cons

    Traing hours are a bit irrational.

    Advice to Management

    n/a


  11. Teleperformance USA employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teleperformance

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great opportunities and upward mobility. If you're a hard and smart worker, the company will give many opportunities to grow your career. Average pay. Great paid time off benefits.

    Cons

    Cost of benefits are very high compared to other companies. Salaries are a little below the average. Little management transparency. Environment can be negative with some teams heavily understaffed.

    Advice to Management

    Be more transparent and aligned in company communication, strategy and initiative. Increase staffing to accommodate busy seasons and focus on improving work life balance.



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