Teleperformance

  www.teleperformance.com
  www.teleperformance.com

Teleperformance Reviews

Updated November 20, 2014
Updated November 20, 2014
630 Reviews
2.5
630 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Teleperformance Fondateur Daniel Julien
Daniel Julien
223 Ratings

Review Highlights

Pros
  • A laid back work environment with experienced and helpful management (in 23 reviews)

  • As far as the company working with you to create a flexible schedule goes- it's very possible to do (in 19 reviews)


Cons
  • The call center manager ended up getting fired a few months after I had already left (in 30 reviews)

  • First off, this will only be a small stop in your customer service career (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    I worked here once

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support in Lindon, UT
    Former Employee - Tech Support in Lindon, UT

    I worked at Teleperformance full-time (less than an year)

    Pros

    It was a job that provided a paycheck.

    Cons

    I felt like a child. You could only take a bathroom break if you raise your hand and ask. You are super micromanaged.

    Advice to ManagementAdvice

    None really

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great at launches

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teleperformance full-time (more than 5 years)

    Pros

    Great at account launches. Well-prepared.

    Cons

    Some higher management's roles are vague.

  3. 1 person found this helpful  

    treated as a number not a person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Joplin, MO
    Former Employee - Customer Care Professional in Joplin, MO

    I worked at Teleperformance full-time (less than an year)

    Pros

    got paid 10.00 an hour. cool discounts

    Cons

    benefits didnt meet affordable care act. Cared more about money and stats then people. hire anyone off the street.

    Advice to ManagementAdvice

    complete full background checks before you hire people to start training. Get rid of the point system.

    Doesn't Recommend
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  5.  

    College Student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Customer Service Representative in Augusta, GA
    Current Employee - Inbound Customer Service Representative in Augusta, GA

    I have been working at Teleperformance full-time (more than an year)

    Pros

    Will work with school schedule.
    Great incentives for sales
    My site had mostly unlimited overtime opportunity

    Cons

    Management could be more professional

    Advice to ManagementAdvice

    Lead by example

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Insurance Service for USAA. Getting better slowly but surely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent

    I have been working at Teleperformance full-time (less than an year)

    Pros

    Start up mode. Learning Curve issues.Need more tech training on insurance to retain people and improve service. Trying to improve every day.

    Cons

    More tech training on insurance would improve service levels.Staff wants to improve but it will be hard for them to achieve until addt'l training is provided.

    Advice to ManagementAdvice

    More Insurance training would improve member satisfaction scores.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Good paying reliable job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Customer Service Representative in Sierra Vista, AZ
    Current Employee - Inbound Customer Service Representative in Sierra Vista, AZ

    I have been working at Teleperformance full-time (less than an year)

    Pros

    Availability of overtime, easy to move up, most campaigns pay a good wage, get a good campaign and you will have awesome, tentative supervisors very willing to help.

    Cons

    Not really any benefits worth talking about, insurance is pricy for a good plan, cheaper to shop around for a while before making a decision,

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Seems okay if you're patient

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative - Tech Support in North Lauderdale, FL
    Current Employee - Customer Service Representative - Tech Support in North Lauderdale, FL

    I have been working at Teleperformance full-time (less than an year)

    Pros

    they're okay training is extensive hours are there and ot if needed a lot of help available

    Cons

    callers are usually angry the pay is a little low it's kind of exhausting

    Recommends
    Positive Outlook
    Disapproves of CEO
  9.  

    Good Starter Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative - Tech Support
    Current Employee - Customer Service Representative - Tech Support

    I have been working at Teleperformance full-time (less than an year)

    Pros

    For the account I am on I work 4- 10 hr shifts and have 3 days off.

    Cons

    The benefits could be better with more options. There should be more compensation for the amount of work we have to do.

    Advice to ManagementAdvice

    None

    No opinion of CEO
  10. 1 person found this helpful  

    Typical help desk environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Teleperformance full-time

    Pros

    If you have little to no experience in working with computers then this is one of the few places that will probably hire you. Good training with actual OJT.

    Cons

    Was originally promised a raise after 6 months, had 1 hour lunch breaks and two other 15 minutes breaks. 6 months later got no raise, lunch only a half hour and no more breaks unless bathroom ones.

    Advice to ManagementAdvice

    Dont make promises to your employees you don't plan to keep.

  11. 1 person found this helpful  

    Just another call-center job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Killeen, TX
    Former Employee - Call Center Agent in Killeen, TX

    I worked at Teleperformance full-time (less than an year)

    Pros

    Good co-workers, nice atmosphere, guaranteed hours

    Cons

    Pay is a bit low for the work being performed. Training was not as helpful as it should be.

    No opinion of CEO

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