Teleperformance

www.teleperformance.com
Employer Engaged

Teleperformance Reviews

Updated March 3, 2015
Updated March 3, 2015
761 Reviews
2.4
761 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Teleperformance Fondateur Daniel Julien
Daniel Julien
264 Ratings

Review Highlights

Pros
  • A laid back work environment with experienced and helpful management (in 24 reviews)

  • As far as the company working with you to create a flexible schedule goes- it's very possible to do (in 19 reviews)


Cons
  • The call center manager ended up getting fired a few months after I had already left (in 31 reviews)

  • First off, this will only be a small stop in your customer service career (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Outstanding group of engaged people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teleperformance

    Pros

    This is the real stuff ! People engaged to make things better, in the service delivery, and imaging a difference for all the people they interact with.

    Cons

    It's a hard working company, very demanding. So it's not a place to sit back and relax

    Advice to ManagementAdvice

    Communicate better Teleperformance values and involvement in best place to work and social responsibility.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Incredible company with strong values.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at Teleperformance

    Pros

    Exceptional promotion opportunities. You can build a career at Teleperformance. Great leadership and values driven from CEO down.

    Cons

    Enhanced training to further create strong leaders.

    Advice to ManagementAdvice

    Continue to strive for excellence with employee satisfaction at the core.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    I've never worked at a company that showed me this much respect and loyalty. Definitely amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Card Agent in South Salt Lake, UT
    Current Employee - Credit Card Agent in South Salt Lake, UT

    I have been working at Teleperformance full-time (less than a year)

    Pros

    I ABSOLUTELY LOVE MY JOB!!

    Cons

    Not letting a bad score get you down

    Advice to ManagementAdvice

    ive made teleperformance my 2nd home

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great company with many opportunities to move up!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter
    Current Employee - Recruiter

    I have been working at Teleperformance full-time (less than a year)

    Pros

    Benefits, 401K, diversity, fun atmosphere, worldwide opportunities, a lot of fun activities and days to have fun. Management is getting better at being consistent.

    Cons

    Some people are stuck in their ways and do not want to embrace change. Too much outside drama is brought in. Emphasis on the TP Values isn't as big as it should be.

    Advice to ManagementAdvice

    Live the Teleperformance Values that you tell us are so important.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Min

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in D Lo, MS
    Former Employee - Technical Support in D Lo, MS

    I worked at Teleperformance

    Pros

    good company, benifits, perks, health care,peopla

    Cons

    bad managment, enviroment, exployees, all around a bad place.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Still in training

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Teleperformance

    Pros

    Services offered benefits offered training instructors are awesome

    Cons

    Rate of pay for first 3 weeks of training, scheduled shifts

    Recommends
  8.  

    Welcome to the land of misfit toys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in West Valley City, UT
    Current Employee - Manager in West Valley City, UT

    I have been working at Teleperformance full-time (more than 3 years)

    Pros

    - consistent
    - great coworkers
    - pay seems above average to compensate for the industry
    - large, global company with opportunity (in some depts.)

    Cons

    - Leadership doesn't seem trustworthy
    - Out of Touch management
    - 'managers' rather than 'leaders'
    - Very little opportunity for growth in specific depts.
    - Devalue education

    Advice to ManagementAdvice

    When the CFO approached the CEO and said 'what if we invest in our people and they just leave?' to which the CEO responded 'what if we don't invest in them and they stay?' perfectly sums up Teleperformance. Everyone is a number and you only MIGHT get ahead by kissing some serious behind.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Good Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Salt Lake City, UT
    Current Employee - Project Manager in Salt Lake City, UT

    I have been working at Teleperformance full-time (less than a year)

    Pros

    Well established. Cares about their people

    Cons

    Salaries are low, and some IT processes are not mature

    Recommends
    Positive Outlook
  10.  

    A Bridge to nowhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager, ACCM
    Former Employee - Operations Manager, ACCM

    I worked at Teleperformance

    Pros

    Inside the call centers Teleperformance is very dedicated to promoting and grooming employees for advancements up to the level of call center manager.

    Cons

    Working in a call center is considered a negative if an employee tries to move into the corporate side of the company. I finished my MBA as an Operations manager, traveled with the executive team presenting outsource solutions, but there was no bridge to any corporate position.

    Advice to ManagementAdvice

    Include your promote from withing mentality associated with the call center side of the business into your corporate side.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Tech support / customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Agent in Boca Raton, FL
    Current Employee - Technical Support Agent in Boca Raton, FL

    I have been working at Teleperformance

    Pros

    nothing at all ghetto at its finest

    Cons

    The phones 200 calls a day dailer driven prepared to stress out and supervisors are favoritism toward they employees THE KEY IS TO GET OFF THE THE PHONES

    Advice to ManagementAdvice

    No comment

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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