Teleperformance

  www.teleperformance.com
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Teleperformance Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

2.5 517 reviews

53% Approve of the CEO

Teleperformance Fondateur Daniel Julien

Daniel Julien

(188 ratings)

40% of employees recommend this company to a friend

Review Highlights

Pros
  • Flexible schedule, workflow systems are easy to learn, quick room for advancement(in 18 reviews)

  • Healthy work environment and helpful people(in 18 reviews)


Cons
  • As any other call-center company, the salary is really under the market's average(in 26 reviews)

  • i was on the customer service team and then got let go because of no sales(in 12 reviews)

517 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It was an okay company I do not have any issues as of right now.

    Customer Service Representative (Former Employee) Columbus, OH

    ProsNO comment at this time

    ConsHaving to give up your holidays/family time. Company does not give much time to spend with your family.

    Advice to Senior ManagementNo comment at this time

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Info

    Customer Service Representative (Current Employee) Albany, GA

    ProsLeave work whenever necessary
    Fun events each week
     Great working environment

    ConsHorrible management
    Unwilling to compromise

    Advice to Senior ManagementWork on communication with agents

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Ehh..

    Technical Support Agent (Current Employee) Boca Raton, FL

    Prosco-workers are cool but thats mostly about it

    Consmanagement suck , overly worked,

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No

     

    ok i guess

    Anonymous Employee (Former Employee)

    Proshours are nice and a few different schedules

    Conscalls calls calls calls calls

    Advice to Senior Managementidk

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    It's great if you actually try.

    Training (Current Employee) Lindon, UT

    ProsStable. Good leadership at the site level.

    ConsPoor leadership at corporate level.

    Advice to Senior ManagementPay attention to the people doing the actual work. Pay what they're worth.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Slow and boring, but good pay and work

    Developer (Current Employee) Salt Lake City, UT

    ProsVery good with flex time and comp time. Systems I worked with are good. Code base is well written even though it is rudimentary.

    ConsVery slow to get any kind of approval or feedback. Took 2 weeks to get my login. For the first 2 weeks, I sat at my desk and played on my phone because I could not log into my work station. Took even longer to get access to development environments. After completing a project it takes 2-6 weeks before the business owner will give any feedback on if it meets requirements or needs revision.

    Advice to Senior ManagementConsider changing to a universal ticket/PM solution such as JIRA. This would allow business owners to submit requests, they can be attached to features, and features added to projects. This would allow everyone to follow a single process and could eliminate all the hurry up and wait.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Avoid!

    Customer Care Specialist (Former Employee) Grand Rapids, MI

    ProsNice coworkers. New building. New equipment.

    ConsVery unorganized. I showed up for an interview and didn't even speak to anyone until I had been there for 3 hours (missing time from my other job). My office was new, but it had been open for several months and they couldn't get basic systems to work. Training was long but missed several key items. Metrics were stressful and ridiculous. The company didn't even follow their own stated disciplinary procedures. Management was very much of the opinion that if an employee didn't work out, they'd dump them and get someone else. High turn over. Health benefits were a joke--major medical only with very high deductibles. The pay was even more of a joke. For everything you were expected to handle, for all the systems you needed to know, they did not pay a proper wage. Instead of the company accepting blame for the problems caused by inconsistent management and disorganization, they blamed the employees and treated them accordingly.

    Advice to Senior ManagementGet your stuff together. Treat every employee consistently. Pay your employees what they are worth (i.e. about $5/hour more than you are paying them right now).

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    So glad I left this job

    Customer Service Representative (Former Employee) Albany, GA

    ProsUnlimited overtime, unlimited overtime, unlimited overtime

    ConsHigh turnover rate, miscommunication between managers and supervisors leave the customer service representative lost and confused and also they sometimes want you to go against what the contracting company requests you to do which will turn around and bite you. Horrible work environment . Customer service reps know more than supervisors so if you have a question, they never give you the right answer. When you work On CERTAIN holidays you only get time and a half for every other hour. You have scheduled breaks and lunches. Just can't take it when you want, so make sure you don't drink too much water and have to go potty

    Advice to Senior ManagementShow more consistent care for your employees. Treat them like humans rather than assets

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Difficult to work for

    Trainer (Former Employee) Columbus, OH

    ProsGarunteed employment, meet great people, you learn phone skills that can be put towards future jobs. There's a whole support group for employees

    ConsIt is the most stressful job I have ever had. I enjoyed being a trainer and even a supervisor but the agent job you have to go through to get there is the worst job ever!

    Advice to Senior ManagementTry to have fun with the agents. They hate their job try and make it better on them

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    interesting

    Specialist, (Former Employee) Salt Lake City, UT

    Prosa place to start, and a place to learn

    Consstrange environment, and arbitrary evaluations

    Advice to Senior Managementif you want professional people then set the bar and stay with it. do not put on wigs and skip through the building as a supervisor and keep same evaluations consisitent

    Yes, I would recommend this company to a friend

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