Teleperformance USA Reviews

Pros

- great atmosphere
- great people
- good career development
- good salaries
- good work life balance

Cons

- lack of processes
- relatively weak marketing

Advice to Senior Management

- Focus on marketing and communication.

Pros

Many advancement opportunities and great atmosphere.

Cons

Health benefits are really expensive and not good. However, you get better benefits when you advance into a management position.

Advice to Senior Management

To work on getting better health benefits that are affordable too.

Pros

The only good thing about this place is that they are always offering overtime and they have a wide variety of schedules being that they are open 24 hours

Cons

Everything else. they constantly move you from account to account because they keep loosing clients, they do not train you properly and just throw you on the phones. management sucks because no one knows what they are doing, very very unorganized. And they now start the new people off way less then they paid us, even including the 2 dollar pay cut we got.

Pros

Flexible Schedule, good supervisors, newly renovated clean facilities, good extra curricular activities organized by the fun committee. Easy to get promoted if you stick around for a while.

Cons

Poor pay. Ever changing client policies demand more work on agent's part which should warrant more pay. Due to high turnover ratio lately, sometimes less deserving employees are promoted.

Advice to Senior Management

Listen to employees and try to get a deserving pay raise for every body and stop high employee turnover rate. If the company expects its employees to keep up with new procedures, than it should improve the pay to retain senior and tenured employees. Employees are leaving right and left for better pay.

Pros

The appraisals are quite good when compared to the market.

Cons

Very less options for growth. You would end up doing the same job even though you are promoted

Pros

- Lots of OT opportunities.
- Not nearly as bad as some of the other TP projects.
- Nice work environment, it's a really good building unlike Westbelt.
- The pay is OK.
- Co-Workers are really nice and cool people.

Cons

- Insurance is awful.
- The systems used to work on are very poor. You'll get yelled at by customers because the systems and policies are so bad and there's not much you can do.
- The mandatory OT can get pretty annoying, especially since much of the high call volume is caused by a very poorly maintained AnnTaylor.com website.
- Many of the people promoted to supervisor or Fulfillment Team seem very suspect. I'm not saying I would have been the best supervisor but I had been there 1 year since the project launched and was passed over by someone who was just hired 2-3 weeks ago. I told my boss I can understand if you didn't want to promote me, but to promote someone who just got hired was stupid. He ended up getting fired less than a month later, meanwhile I'm still here (for now).

Advice to Senior Management

Cool it on the mandatory OT. It's been killing employee moral to force everyone to come in 8 extra hours a week because YOUR systems and YOUR website keep screwing up. We signed up to be customer service for Ann Taylor and LOFT not beta testers for your new software. Absolutely zero homework was done for the CSC system and it's been around for over 4 months and it's still full of bugs. And I know the website is run by Ann Taylor in their NY HQ but it's pathetic, you're a major company, get your stuff together!

Pros

If you have little prior leadership experience, Teleperformance is an excellent company to get groomed for future personal leadership. The leadership at Teleperformance will sometimes make youthful mistakes, but are all very willing to work with you when problems away from work have an impact on your work. Keeping in good communication with your Supervisor will allow your Supervisor to be more flexible.

Cons

Not all of the lower and middle management leaders have experience with local and national employment laws, and will sometimes make youthful mistakes. Sometimes plans and changes are made on incomplete information. Some of the lower and middle managers will pass on to the executive leaders the "right" answers, and therefore will cause executive and global reporting and actualities to not match.

Advice to Senior Management

Don't be afraid to admit when you are wrong. The front line employees are the ones who are generating the revenue to cover your compensation. Treat people with respect, and you won't have to get good at appologizing.

Pros

-They will hire you no matter what,very low standards
-get free direct tv service if you can stand it long enough

Cons

-its a giant playground
-management is significantly incompetent
-training is ok but the pay minimum wage
-no one shows up for work
-system does not retain valid information

Pros

Pay is descent anywhere from 10-16 but varies on accounts, time employed, and reviews. Training is payed (at your minimum pay rate). The non-management associates are very nice and easy to work with.

Cons

Reviews (which you earn vacation and bonus pay from) are horribly executed and if you fail there is no information on what you did wrong to correct yourself. There is barely any room to move up in the company, and some "promotions" are actually just more work but less pay. Some management deliberately holds back on promotions from account to account. Parking and security of the parking lot is less than adequate, many cars damaged and broken into. Equipment is poor; computers are on average 10+ years old, most of them are broken or have old monitors with distorted images, chairs are typically broken and of poor quality as well.

Advice to Senior Management

Stop being so money centric, it is hurting your customer base and hindering employee moral. Update the equipment so your associates can work quickly and effectively. Stop treating your employees like children.

Pros

The pay is decent enough to keep up with bills during tough economic times. There is no manual labor.

Cons

There is no real potential for advancement in the company. Agents working for our client in a non-contracted call center are compensated a lot better and recieve great benefits while teleperformance agents get the short end of the stick.

Advice to Senior Management

get a new job