Telstra Reviews in Melbourne, Australia Area

Pros

You'll work with some great people, within a company that has the best networks and services. It's challenging and rewarding at the same time.

Cons

You'll have to get used to the fact that you'll be working for one of the most despised brands in the country - though admittedly, this is slowly changing.

Pros

Team mates
Good collaboration
Great network of contacts
Good knowledge base
Informal learning opportunities
Flexible start times once out of CFBUs

Cons

Glass ceiling is alive and well in technology area
Some attitude of "knowledge hoarding"
KPIs not aligned realistically for non CFBUs

Advice to Senior Management

Encourage more women in technical areas
Allow more local knowledge to drive work
Be more cross-sectional in R&R
Get the HR / careers opportunity process working - it really sux and looks to be a waste of money with employees not advised on interview outcomes.

Pros

Good Work environment, less pressure

Cons

Not enough work. No documentation or processes.

Advice to Senior Management

Processes, Documentation

Pros

Large, well known company
A lot of jobs available internally for employees to move to
If targets are met, bonuses are reasonable

Cons

Flat org structure makes getting promoted difficult
Difficult to obtain a significant pay increase on base pay
Systems and structure in such a large place reduce work efficiency and are not competitive in the market

Advice to Senior Management

Simplify the number of systems in use and how initiatives are built into systems plus improve how data is extracted and presented to management to make the best decisions for the company

Pros

Some very good people. No real shortage of money for projects. Opportunity for professional development. The very good redundancy provisions for all staff.

Cons

Very uncertain environment. Ongoing reductions in headcount. Too many time servers desperate to hang on. The vast edifice of approvals and processes to check the checker

Advice to Senior Management

Clean out the top levels of management in the technology and IT groups. The senior leadership team is seen as being very remote from the ordinary workers.

Pros

You can make a difference

Cons

You will drown in senseless work

Advice to Senior Management

Delegate

Pros

The ability to work from home
Videoconferencing

Cons

No accountability, poor Leadership and micromanaging

Advice to Senior Management

Give us a strategy and let us get on with it

Pros

Large budgest mean big projects, many of which are innovative and interesting. The speed of the 3G rollout, for example, was both impressive and well executed. The company makes an effort to balance life / work, though not all seem to take it.

Cons

Bureaucratic nonsense can be very frustrating. The company requires change to accommodate privatization and competition, but internal resistance is often a problem. Interdepartmental squabbles can undermine projects. Marketing is often weak, inconsistent and not well thought through, though this does appear to be changing.

Advice to Senior Management

Align department goals across the company and avoid rewarding those engaged in an interdepartmental blame game. Look world wide for best practices in customer service. Take credit for the innovations the company has achieved - and make more employees aware of the significance of these achievements.

Pros

Big, well-known corporate. Lots of opportunities once inside.

Cons

Bureaucratic, inefficient, poor strategy and execution

Advice to Senior Management

Set a coherent strategy. Instil a need for agility, not blind adherence to bureaucratic process. Implement product/service lifecycles. Reduce complexity.

Pros

Telstra is an interesting place to work - products and services are routinely in the news, and you get to try out some pretty cool stuff, plus the staff benefits are generally good value.

Cons

There is no training,effectively. Career advancement is slow as treacle, and there's all number of frustrated people trying to get a decent promotion internally.

Advice to Senior Management

You have got to sort out the mess with billing, but also work on improving morale - in some business units it's like being on suicide watch.