Telstra

www.telstra.com
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Telstra Reviews

Updated March 5, 2015
Updated March 5, 2015
189 Reviews
3.3
189 Reviews
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Telstra CEO and Executive Director David Thodey
David Thodey
120 Ratings

Review Highlights

Pros
  • Work life balance is great with ability to work from home (in 25 reviews)

  • There's very flexible working conditions, I work from home or wherever four days a week (in 20 reviews)


Cons
  • Large organisation which is sometimes slow to move (in 7 reviews)

  • Too much red tape required to get anything done (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Big shot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telstra

    Pros

    Fun and snacks which are nice

    Cons

    loud, sometimes crazy, hard to be there

    Recommends
    Positive Outlook
  2.  

    Good Global Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Global Product Manager
    Former Employee - Global Product Manager

    I worked at Telstra full-time (more than 5 years)

    Pros

    Great exposure to a seamless global operations. Give ability for collaboration and cross-cultural learning.

    Cons

    Time zone management could be challenging.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great benefits and flexibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telstra

    Pros

    Good Teamwork.
    Work from home flexibility.
    Pay is reasonable for the industry.

    Cons

    Big clumsy organisation still under the yolk of public service.Takes forever to get things done.
    Upper management make sweeping decisions without any idea of the impact to customers or staff.

    Advice to ManagementAdvice

    Listen to the the front line staff in ANY department and I mean directly , don't let middle management get involved at all otherwise you will get half truths and massaged responses.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Awesome people (mostly), vile politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Sydney (Australia)
    Former Employee - Marketing Manager in Sydney (Australia)

    I worked at Telstra full-time (more than 5 years)

    Pros

    Smart, fun people
    Great resources
    Powerful brand
    Strong commitment to CSR and diversity

    Cons

    Politics has a nasty habit of killing good projects
    Highly bureaucratic and complex
    Negative public perception

    Advice to ManagementAdvice

    Very sad to see David Thodey retiring, he made a huge difference in making the company more human, both for customers and empolyees. My advice is to stay on that track, there's still a lot more ground to cover but you're heading in the right direction.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Moving in the wrong direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telstra full-time (more than 8 years)

    Pros

    Flexible working hours. 1 up management is supportive.

    Cons

    The greatest downfall is that it is a top down approach company when deciding what is best for the customer. They do not ask how they can help their own people, and hardly ever listen to them. Layers of complexity added for nothing much gained. A lot of manual jobs that are pretty much ingrained in the culture and any attempts to change them is resisted. Very risk averse.

    Advice to ManagementAdvice

    Ask people what they need for you to help them rather than do what you think is right. Many things forced upon are not necessary. This way the employees feel that they are empowered to make a difference rather than forced to make a difference.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Embarrassment to Australia

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Ecp in Windsor, Victoria (Australia)
    Current Contractor - Ecp in Windsor, Victoria (Australia)

    I have been working at Telstra as a contractor (more than a year)

    Pros

    Non, staff discounts are negligible, very few offers, pay is miserable.

    Cons

    For a tax payer funded service, this work group really is an embarrassment to Telstra and the Australian government

    Management squabble with each other when they are not bullying and harassing staff.

    “Us and them” attitude with supervisors who spend most of their time on face book while delegating work to newly recruited staff.

    No chance for development or internet access for that matter.

    Centre is dirtier than a public toilet and is about as well furnished as one.

    Bring your own stationary? – Is Telstra going Bankrupt?

    Bullying reporting process is a joke, Telstra values its people managers almost as much as its profits, Mobbing by management to anyone who makes a legitimate complaint, of which there are many.

    Promotions only to management’s personal friends, no matter how incompetent they are.

    Management mostly have never taken a call and are unaware who the customers are.

    Rules change with the mood swings of management, each individual operator has their own way of working depending on which clique they are in.

    Advice to ManagementAdvice

    They wont listen, they are too delusional.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Telstra Digital review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telstra

    Pros

    open and flexible, nice people

    Cons

    hidden management decisions that effect work, scaled agile

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Telstra review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)

    I worked at Telstra full-time (more than 10 years)

    Pros

    Large company with a lot of variety in positions. Great staff, many long term employees who really believes in and support the company.

    Cons

    The company has regural restructures and staff reductions. This adds uncertainty and extra workload. The company expects a lot from staff.

    Advice to ManagementAdvice

    Listen to staff more especially with processes and workload when restructures are occurring.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Great career opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Melbourne (Australia)
    Current Employee - Director in Melbourne (Australia)

    I have been working at Telstra full-time (more than 5 years)

    Pros

    Values diversity and breadth of experiences
    Encourages everyone to make the customer the centre of everything we do
    Increasingly breaking down traditional bureaucracy where possible
    Talented people everywhere to learn from and collaborate with

    Cons

    It's a large company so there is so much to learn and many people to get to know in order to be effective
    Can be difficult to keep on top of all the different parts of the business and what is going on

    Advice to ManagementAdvice

    Continue on the customer advocacy journey and rewarding behaviour that creates shareholder value

    Recommends
    Positive Outlook
  11. 2 people found this helpful  

    I work for Helstra

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Centre Consultant in Melbourne (Australia)
    Current Employee - Call Centre Consultant in Melbourne (Australia)

    I have been working at Telstra full-time (more than 8 years)

    Pros

    They will take anyone desperate enough for a job, easy money for entry level work.

    Cons

    Where do I begin?

    Dishonest, lazy management who will not listen or do any work for that matter.

    Draconian rules are implemented retrospectively with hash punishment for petty grievances.

    Telstra values are akin to cult brain washing which management refuse to adhere to anyway but will force on staff.

    Cronyism, there are no employment opportunities for staff who don't kiss up and dob on other staff. If you don't go drinking with the boss, you aren't a team player.

    Sexual harassment, racial vilification and bullying aren't taken seriously and no action is taken when complaints are made other than the victims being targeted by management.

    Bullying and mobbing is rife as it is actively encouraged by management against staff.

    Center is filthy and outdated with broken second hand furniture.

    Computer systems are an embarrassment to computing, work experience kids wouldn't write this garbage.

    Internet is a 90's dial up speed (to match the furniture) for those few who are granted access to it.

    Facilities are from the sixties and haven't been updated (or cleaned) since construction...

    Advice to ManagementAdvice

    Worthless trash, we have machines to dig ditches so there is no where for them to go.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Telstra Response

    Jan 13, 2015executive director

    Hello. Sorry you feel this way. Regarding the facilities: the centres at 717 have recently been completely refurbished and are rating very highly with our people. Regarding your comments on ... More

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David Thodey at 2014 Telstra Australian Digital Summit

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