Telstra Reviews

Pros

Work life balance and reasonable pay

Cons

Average management team and very male dominated

Pros

Work life balance is good, telecommuting and flexible work practices make juggling a family practical

Cons

Extremely bureaucratic, short sighted leadership, heavily political

Advice to Senior Management

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Pros

a good place to learn about the telco market, customers and services. highly unlikely that it will go into bankruptcy.

Cons

large and cumbersome organisation, difficult to get momentum behind initiatives, senior management spent a large chunk of their time focussing on personal gain within the company and encourage in fighting

Advice to Senior Management

get out from behind the desks, get the focus really back on the customers, and meet with the staff to get the real pulse of the company (not with every manager in the division trailing along behind)

Pros

You'll work with some great people, within a company that has the best networks and services. It's challenging and rewarding at the same time.

Cons

You'll have to get used to the fact that you'll be working for one of the most despised brands in the country - though admittedly, this is slowly changing.

Pros

Team mates
Good collaboration
Great network of contacts
Good knowledge base
Informal learning opportunities
Flexible start times once out of CFBUs

Cons

Glass ceiling is alive and well in technology area
Some attitude of "knowledge hoarding"
KPIs not aligned realistically for non CFBUs

Advice to Senior Management

Encourage more women in technical areas
Allow more local knowledge to drive work
Be more cross-sectional in R&R
Get the HR / careers opportunity process working - it really sux and looks to be a waste of money with employees not advised on interview outcomes.

Pros

Many opportunites to gain experience in very varied roles.

Cons

Sometimes frustrating due to the bureaucracy inherent in very large companies.

Pros

Insight why their services are so messed up. See how big technology can be done well. e.g. NextG is superior to Germany.

Cons

Too outsourced and no possibility of career path. Can't get rid of enough product lines and product specialist personnel fast enough

Advice to Senior Management

Stop out sourcing all your HR problems away. Give people realistic expectations if they come to work in a call centre for you.

Pros

Good Work environment, less pressure

Cons

Not enough work. No documentation or processes.

Advice to Senior Management

Processes, Documentation

Pros

Large organisation; fingers in many pies especially around digital and online; massive marketing budgets and not afraid to innovate and experiment.

Cons

Bureaucratic; slow to get things approved and out to market; customer service is atrocious which affects the brand's reputation and ultimately how staff feel about working there.

Advice to Senior Management

Fix the customer service situation and all good things will follow- ie. regain market share in key markets and retain and motivate higher performer staff.

Pros

Large, well known company
A lot of jobs available internally for employees to move to
If targets are met, bonuses are reasonable

Cons

Flat org structure makes getting promoted difficult
Difficult to obtain a significant pay increase on base pay
Systems and structure in such a large place reduce work efficiency and are not competitive in the market

Advice to Senior Management

Simplify the number of systems in use and how initiatives are built into systems plus improve how data is extracted and presented to management to make the best decisions for the company