Telstra Reviews
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Company Rating Based on 12 ratings “Neutral”
|
CEO Approval Based on 11 ratings 
Sol TrujilloCEO and Director 55% |
Reviews are posted anonymously by employees (updated Dec 16, 2009)
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Dec 16, 2009
2009-12-16 23:33 PST
Details
Pros
They'll hire anyone. If you want to get your first support job under your belt apply here, No worries whatever your educational background, skills and abilities.
Cons
Poor Pay
No Recognition
Poor working conditions in terms of breaks, rosters
Spend much time dealing with customer complaints
Mostly incompetent colleagues
Does not recognise individuals who excel
Ridiculously low call times and after call time
Records login/aftercall and break times, more than 30 seconds late more than 3 times is immediately termination.
Never ending queues of callsAdvice to Senior Management
Hire enough people to do the job and either pay better or relax the working conditions. Consider using more experienced team members as on floor support, improve training and continue training.
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Solution Design in Melbourne (Australia):
“...”
Aug 24, 2009
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Web Developer in Melbourne (Australia):
“You get out what you put in - work hard and smart and you'll flourish”
May 7, 2009
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Anonymous in Sydney (Australia):
“There is great promise, lose the fear!”
Mar 26, 2009
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Online Analyst in Melbourne (Australia):
“Lower job satisfaction, but higher than average wages”
Sep 15, 2008
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Project Officer:
“A tendency towards contracting out work to the detriment of projects”
Aug 26, 2008
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Senior Manager in Melbourne (Australia):
“good place but can be very bureaucratic”
Aug 14, 2008
3 found helpful
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Product Manager in Melbourne (Australia):
“Satisfied but could be better”
Jul 1, 2008
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Project Officer:
“A sound place to work.”
Jun 26, 2008
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Manager in Melbourne (Australia):
“monolithic, but some BU's have interesting work”
Jun 23, 2008
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