Telstra Reviews

Updated July 3, 2015
218 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.6
Rating Trends
Recommend to a friend
Approve of CEO
Telstra CEO and Executive Director David Thodey
David Thodey
133 Ratings

Pros
  • The people are good - work life balance is decent (in 25 reviews)

  • Flexible working hours, work from home options (in 20 reviews)

Cons
  • Too much red tape required to get anything done (in 8 reviews)

  • Bureaucracy, forms, approvals and the general glacial pace of getting things done (in 4 reviews)

More Pros and Cons

218 Employee Reviews

Sort: Popular Rating Date
  1. Wonderful experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in Melbourne (Australia)
    Current Employee - Business Development Manager in Melbourne (Australia)

    I have been working at Telstra full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Plenty of opportunities to develop. People are helpful and the resources keen to assist. Good sales culture. Customer comes first which is a nice change.

    Cons

    Haven't found any yet but it's only been 6mths.
    The organisation has a lot of process but you would expect with a successful organisation.

    Advice to Management

    If you make changes as you are, do it quickly and keep the carnage to a minimum.


  2. Telstra

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telstra

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    people development, training, technology, teams, values

    Cons

    working hours, size, bureaucracy, focus on short term


  3. Good pay challenging work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telstra full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fast moving environment, strong company reputation, good renumeration package. Many great products and services in the pipeline

    Cons

    Not always recognized for efforts, very large organization which is sometimes slow to react

    Advice to Management

    Drive agility and commit to strategy as soon as possible, prevarication causes problems later on


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Service desk analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney (Australia)
    Current Employee - Anonymous Employee in Sydney (Australia)

    I have been working at Telstra (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice company to work in

    Cons

    None to give a cons review

    Advice to Management

    None


  6. Customer Service and Sales Consultant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telstra

    Pros

    Great Staff Benefits, Team atmosphere

    Cons

    Better Back of House, Telephone operators needed

    Advice to Management

    n/a


  7. Best BPO company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pasay, Pasay (Philippines)
    Current Employee - Anonymous Employee in Pasay, Pasay (Philippines)

    I have been working at Telstra full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Because primarily this is Australian-based company and the job is day shift. plus they offer a competitive salary and they would really let there employees grow.

    Cons

    I think the downside of working in a BPO in totality is that you can never really see stability although some may claim that a company is already stable. One colleague even told me not to settle on becoming a Call Center Agent as it can never really be considered as a career.

    Advice to Management

    what I advise to the management is to make sure that promises are met, specially that employees act upon incentives.


  8. Great Employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telstra

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very good employee benefits program. Excellent work life balance approach

    Cons

    Same as any large employer

    Advice to Management

    Focus on employee potential and development opportunities


  9. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telstra part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible, positive working environment. Smart, engaged leaders who really care about people and the role of Telstra in Australia. Great compensation.

    Cons

    It can be hard to accomplish work due to red tape. Sometimes goals and priorities are not clear. Sometimes they try to do too many things all at once.

    Advice to Management

    Keep up the great work. Keep the customers at the center of everything we do. Ensure we continue to grow in Asia and globally through strategic initiatives.


  10. An amazing place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Sydney (Australia)
    Current Employee - Human Resources in Sydney (Australia)

    I have been working at Telstra (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great level of respect and empowerment for individuals. Every person can make a difference. Incredible career opportunities to either move up or across the business - you don't need to leave the organisation in order to progress, with the size and scale there is always opportunity to grow and be challenged. Great development opportunities - they really invest in their people. We get to do work here that you just couldn't do anywhere else. Yes, it can be challenging and hard work, but with that comes the thrill of what you can achieve. It's hard work and not everyone can survive, but for those willing to work hard and create opportunity for themselves, you can achieve more than you'd ever imagine - seriously! Great flexibility too- its about what you do, not where you do it.

    Cons

    Size and scale can make things very challenging to get things done, and its definitely a complex company. Things can move slowly, but on the flip side there is so much change happening and things are moving so fast, its hard to keep up. You need to be resilient and a great networker, and enjoy challenge.

    Advice to Management

    Keep moving in the direction we are heading. There is a great strategy and we know where we need to go and what needs to be done. We've been through an incredible transformation and things still aren't perfect, but we are definitely heading in the right way.


  11. Great Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telstra

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team culture and environment

    Cons

    Travelling for me was a bit annoying



Showing 218 of 234 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.