Telstra

www.telstra.com

Telstra Reviews

Updated January 29, 2015
Updated January 29, 2015
185 Reviews
3.4
185 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telstra CEO and Executive Director David Thodey
David Thodey
117 Ratings

Review Highlights

Pros
  • Work life balance is great with ability to work from home (in 25 reviews)

  • There's very flexible working conditions, I work from home or wherever four days a week (in 20 reviews)


Cons
  • Large organisation which is sometimes slow to move (in 7 reviews)

  • Too much red tape required to get anything done (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Telstra Digital review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telstra

    Pros

    open and flexible, nice people

    Cons

    hidden management decisions that effect work, scaled agile

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Big shot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telstra

    Pros

    Fun and snacks which are nice

    Cons

    loud, sometimes crazy, hard to be there

    Recommends
    Positive Outlook
  3.  

    Telstra review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)

    I worked at Telstra full-time (more than 10 years)

    Pros

    Large company with a lot of variety in positions. Great staff, many long term employees who really believes in and support the company.

    Cons

    The company has regural restructures and staff reductions. This adds uncertainty and extra workload. The company expects a lot from staff.

    Advice to ManagementAdvice

    Listen to staff more especially with processes and workload when restructures are occurring.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great career opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Melbourne (Australia)
    Current Employee - Director in Melbourne (Australia)

    I have been working at Telstra full-time (more than 5 years)

    Pros

    Values diversity and breadth of experiences
    Encourages everyone to make the customer the centre of everything we do
    Increasingly breaking down traditional bureaucracy where possible
    Talented people everywhere to learn from and collaborate with

    Cons

    It's a large company so there is so much to learn and many people to get to know in order to be effective
    Can be difficult to keep on top of all the different parts of the business and what is going on

    Advice to ManagementAdvice

    Continue on the customer advocacy journey and rewarding behaviour that creates shareholder value

    Recommends
    Positive Outlook
  6.  

    I work for Helstra

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Centre Consultant in Melbourne (Australia)
    Current Employee - Call Centre Consultant in Melbourne (Australia)

    I have been working at Telstra full-time (more than 8 years)

    Pros

    They will take anyone desperate enough for a job, easy money for entry level work.

    Cons

    Where do I begin?

    Dishonest, lazy management who will not listen or do any work for that matter.

    Draconian rules are implemented retrospectively with hash punishment for petty grievances.

    Telstra values are akin to cult brain washing which management refuse to adhere to anyway but will force on staff.

    Cronyism, there are no employment opportunities for staff who don't kiss up and dob on other staff. If you don't go drinking with the boss, you aren't a team player.

    Sexual harassment, racial vilification and bullying aren't taken seriously and no action is taken when complaints are made other than the victims being targeted by management.

    Bullying and mobbing is rife as it is actively encouraged by management against staff.

    Center is filthy and outdated with broken second hand furniture.

    Computer systems are an embarrassment to computing, work experience kids wouldn't write this garbage.

    Internet is a 90's dial up speed (to match the furniture) for those few who are granted access to it.

    Facilities are from the sixties and haven't been updated (or cleaned) since construction...

    Advice to ManagementAdvice

    Worthless trash, we have machines to dig ditches so there is no where for them to go.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Telstra Response

    Jan 13, 2015executive director

    Hello. Sorry you feel this way. Regarding the facilities: the centres at 717 have recently been completely refurbished and are rating very highly with our people. Regarding your comments on ... More

  7.  

    only if you want to stay steady

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technology Specialist in Sydney (Australia)
    Current Employee - Senior Technology Specialist in Sydney (Australia)

    I have been working at Telstra full-time (more than 3 years)

    Pros

    - millions of customers
    - some rare technical people
    - trying to get agile

    Cons

    - corporate culture. even easy things are big problems
    - cannot move fast in big organisations. say agile but work same old slow waterfall.
    - you work is not seen. appreciation (if any) goes to wrong people and managers
    - your own/team bonus if largely dependent on overall company results. not fair
    - heaps of legacy systems. convoluted architecture
    - no visibility of project scope and impact

    Advice to ManagementAdvice

    stop:
    - blind costly outsourcing
    - loosing key people
    - pretending to be agile and become real agile

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Good for those who has good knowledge and contacts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Credit Consultant in Melbourne (Australia)
    Current Employee - Senior Credit Consultant in Melbourne (Australia)

    I have been working at Telstra as a contractor (less than a year)

    Pros

    Excellent employee policies and facilities. T-points, t-meetings, yammer and zing all is wonderful things and tools for motivation. Brings friendly atmosphere among colleague and their supervisor.

    Cons

    Too much and so much company for those who are working for more than 5 plus years not towards talent oriented but loyalty oriented company. Do not have credit for skills and knowledge at all the time but contacts matters.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Brisbane (Australia)
    Former Employee - Sales Consultant in Brisbane (Australia)

    I worked at Telstra full-time (more than a year)

    Pros

    nothing good about the company, all about aggressively meeting targets.

    Cons

    everything. Don't care about staff.

    Advice to ManagementAdvice

    Care about your staff and customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    An great company with a core focus on innovation and customer experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telstra

    Pros

    Flexible working arrangements and a culture that encourages creativity and innovation in every role. A collaborative environment with so much talent.

    Cons

    Very process driven but progressively getting better at simplifying. If you are used to start up environment this may not be the place for you.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer in Sydney (Australia)
    Current Employee - Developer in Sydney (Australia)

    I have been working at Telstra full-time (more than a year)

    Pros

    they adopted agile methodology, pair programming team code review, which I found very good. Enjoyed that

    Cons

    too many levels of managements, sometimes it's hard to get a simple task done. Testing is very time consuming here

    Approves of CEO

Telstra Photos

Telstra
David Thodey at 2014 Telstra Australian Digital Summit

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