Telstra

  www.telstra.com.au
  www.telstra.com.au

Telstra Reviews

Updated November 29, 2014
Updated November 29, 2014
180 Reviews
3.4
180 Reviews
Rating Trends

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Telstra CEO and Board Member David Thodey
David Thodey
115 Ratings

Review Highlights

Pros
  • Work life balance is great with ability to work from home (in 25 reviews)

  • There's very flexible working conditions, I work from home or wherever four days a week (in 20 reviews)


Cons
  • Large organisation which is sometimes slow to move (in 7 reviews)

  • Too much red tape required to get anything done (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Brisbane (Australia)
    Former Employee - Sales Consultant in Brisbane (Australia)

    I worked at Telstra full-time (more than an year)

    Pros

    nothing good about the company, all about aggressively meeting targets.

    Cons

    everything. Don't care about staff.

    Advice to ManagementAdvice

    Care about your staff and customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    TERRIBLE COMPANY TO WORK ...I WAS WARNED BUT DID NOT LISTEN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Centre Consultant in Brisbane (Australia)
    Former Employee - Call Centre Consultant in Brisbane (Australia)

    I worked at Telstra full-time (more than an year)

    Pros

    There are none! This company is full of BULLIES, no one helps you when this is taking place you get run down and told your going to lose your job if you do something wrong. The stress is unbelievable I have never ever In my life worked in such a horrible work enviroment. Looking for a new job ....I would never recommend this company as an employer EVER.

    Cons

    Everything, training is bad, millions of systems just to do one thing! Its ridiculous! For such a large company there systems are still in the ice age! You end up doing things in your own time or you get spoken this is the worst company to work for...I do not recommend this company as an employer dont be like me and not listen I was told it was a horrible company to work for and did not listen if you like being bullied by all means but if you want a fair go stay away from TELSTRA its not worth the stress

    Advice to ManagementAdvice

    Come out of the ice age with your systems, customers want quick fast efficent service give your staff the tools to do things right first time SYSTEMS THAT WORK! get rid of those bullying Team Leaders ...how do you expect things to change if you leave these people in charge! It wont,Why is it ok for your Team Leaders to make staff feel worthless ...if you look after your staff the rest will take care of itself right now telstra is not looking after its staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Telstra is a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology Specialist in Melbourne (Australia)
    Former Employee - Technology Specialist in Melbourne (Australia)

    I worked at Telstra as a contractor (more than an year)

    Pros

    - Heaps if different projects you can work on
    - Involved in interesting Technology
    - There are some very talented people that work at Telstra

    Cons

    - Heaps of red tape
    - Some people have been at the company too long and are cynical

    Advice to ManagementAdvice

    - Get rid of the dead wood
    - Keep promoting Agile

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Talk the talk, but do they walk the walk?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telstra full-time (more than 10 years)

    Pros

    Working for an iconic Australian organisation that has impact (direct or indirect) on the lives of every Australian.

    Cons

    Politics, bureaucracy, mired in the past, focus on the bottom line, inability to have meaningful impact, dreadful staff review processes, dog eat dog career driven managers, few true leaders.

    Advice to ManagementAdvice

    Sweep the boom, change the culture. Hire real people leaders, and keep them. It is not enough to talk about delivering for the customer, all goals and beliefs must reflect this.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telstra full-time (more than 5 years)

    Pros

    good office culture. Some time too big for a smaller person.

    Cons

    Too large for any one to contribute properly.

    Advice to ManagementAdvice

    Be humane to your employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Redundancies to happen just before Christmas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Sydney (Australia)
    Current Employee - Anonymous Employee in Sydney (Australia)

    I have been working at Telstra full-time (more than 8 years)

    Pros

    The people are good - work life balance is decent.

    Cons

    - Announce outsourcing to industry partner then making people redundant just before Christmas, when they promised they would not is very mean spirited.

    Advice to ManagementAdvice

    How about some of you guys take a paycut and then think about what you are doing to the local industry by outsourcing. Unemployment is already at an uncomfortable level.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great potential, poor execution...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Engineer
    Current Employee - Senior Engineer

    I have been working at Telstra full-time (more than an year)

    Pros

    Telstra has good flexible work arrangements and customer base that can be worked with. There are good intentions by the organisation however there are systemic issues which stall progress.

    Cons

    Lack of strategic vision, poor management and no ability to make a positive change to the working environment. The overall inter-team culture is not of a helpful nature and people seem to offload responsibility and ownership at any opportunity resulting in poor customer satisfaction.

    Advice to ManagementAdvice

    A reduction in internal competitiveness and red tape. The "no" culture and the lack of general ownership needs to be addressed. This is a systemic problem and most staff just laugh off the change initiatives being presented by management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    All it takes is good people to do nothing...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Melbourne (Australia)
    Former Employee - Anonymous Employee in Melbourne (Australia)

    I worked at Telstra full-time (more than an year)

    Pros

    Big organisation, flexible working options, opportunities to move and plenty of funding.

    Cons

    Having a big ego or being a bully will get you places in this organisation.

    I was the victim of scapegoating and bullying behavior while employed, and even after I left I was blamed for inadequacies of management. I had no formal training in a new role, and then was undermined, lied to and accused of being a liar myself.

    It wasn't just me either. I saw others treated the same, by the same management and even by other management in other areas of the organisation.

    I raised concerns with HR on leaving and there was no followup. After me another complaint was made about the same manager, and again nothing was done. This place caused me to lose sleep and leave without another job, my health was suffering because of the stress and politics.

    In one year, I went through two major restructures, and a number of smaller ones. This is people's lives you are changing by getting rid of their positions. In my experience,and knowledge of the organisation these were not justified, but it made the bottom line look good!

    They talk about changing the culture, but the reality I saw, was it was not filtering through.
    Good people leave, and the people that are left are largely waiting for redundancy or feeding their own ego.

    Advice to ManagementAdvice

    Take HR complaints seriously and don't turn a blind eye to bullies and don't allow so many restructures.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Employee Engagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Developer in Sydney (Australia)
    Former Employee - Senior Developer in Sydney (Australia)

    I worked at Telstra full-time (less than an year)

    Pros

    Good internal self training facility

    Cons

    There was no proper introduction to the company, using online based tools.

    Advice to ManagementAdvice

    Engage your knew employees by finding out if things are going okay with their new role and team.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Fruitful but exhausting. Full of unhealthy politics and contradictions in leadership behaviours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)

    I worked at Telstra full-time (more than 8 years)

    Pros

    Well paid - however worked excessive hours for it
    Competent colleagues
    At times interesting and ground breaking work leading to learning and development in industry

    Cons

    Politics
    Workload
    Lack of respect for staff
    Executive behaviours not always aligned to core values - given emphasis on diversity and respect you would think this would be key. Yet the control and discipline of non executive staff was incredible.
    At times over emphasis on how employees are all different and the whole agenda around this versus how much people are the same.

    Advice to ManagementAdvice

    Remember employees are human beings deserving of respect.

    Recommends
    Positive Outlook
    Approves of CEO

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