Telstra Reviews

Updated April 26, 2015
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Employee Reviews

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  1. Tester

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telstra

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Job location in CBD
    Reputed corporation

    Cons

    Heavy work load stricktly timed

    Advice to Management

    Should encourage direct hire (not through agencies)

  2. This is a great company to work in , and they looks after their staff .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SENIOR BILLING CONSULTANT in Sydney (Australia)
    Former Employee - SENIOR BILLING CONSULTANT in Sydney (Australia)

    I worked at Telstra full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The products they offer to their customers are state of the art technology .

    Cons

    I don't like when our jobs are sent overseas

    Advice to Management

    Do not send work overseas .Our work should remain in Australia .

  3. Best Job - best time to be part of Telstra

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Experience Design Manager in Melbourne (Australia)
    Current Employee - Experience Design Manager in Melbourne (Australia)

    I have been working at Telstra full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Exciting times - great deal of change
    Great customer focus

    Cons

    Middle management doesnt always have the same focus as Senior management and the tactical workers

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  5. Senior Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in Sydney (Australia)
    Current Employee - Senior Consultant in Sydney (Australia)

    I have been working at Telstra

    Pros

    Variety of work, great customer base, and great people.

    Cons

    Not as agile as smaller organisations.

    Advice to Management

    Continue to develop talent.

  6. Big, complex organisation, undergoing transformational change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vic in Melbourne (Australia)
    Current Employee - Vic in Melbourne (Australia)

    I have been working at Telstra full-time (More than 5 years)

    Positive Outlook
    Positive Outlook

    Pros

    Large, stable and successful organisation, with a lot of career opportunity

    Cons

    Usual challenges of a a very large bureaucratic organisation - can be difficult to implement change - hierarchical structure - not ideally suited to those who are creative or driven to improve

    Advice to Management

    Invest time in building engaged, high performing teams, empowering resources to perform at their best - adopting personality profiling to optimise collaboration, improve communication effectiveness and team performance

  7. A good place to develop your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)

    I have been working at Telstra

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great incentives for employees
    Flexibility - work life balance
    Inclusion and diversity

    Cons

    Sheer size can make it difficult to find the right people in some instances

  8. Telstra company doesn't collapse - all because of monopoly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telstra full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    - Pay at Telstra is very good
    - Almost no much work every day as permanent

    Cons

    - if you do work and make less mistakes in the work, better performance, no matter how much you did during the whole year.
    - Serious discrimination in Sydney office.
    - Office is very messy just like how people do the work
    - Manager shout in the public office all day long
    - So many useless people stuck their because they want to get retired.

    Advice to Management

    If Telstra cut 50% managers and staff, it will be better

  9. Awesome people (mostly), vile politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Sydney (Australia)
    Former Employee - Marketing Manager in Sydney (Australia)

    I worked at Telstra full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Smart, fun people
    Great resources
    Powerful brand
    Strong commitment to CSR and diversity

    Cons

    Politics has a nasty habit of killing good projects
    Highly bureaucratic and complex
    Negative public perception

    Advice to Management

    Very sad to see David Thodey retiring, he made a huge difference in making the company more human, both for customers and empolyees. My advice is to stay on that track, there's still a lot more ground to cover but you're heading in the right direction.

  10. Great benefits and flexibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telstra

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Teamwork.
    Work from home flexibility.
    Pay is reasonable for the industry.

    Cons

    Big clumsy organisation still under the yolk of public service.Takes forever to get things done.
    Upper management make sweeping decisions without any idea of the impact to customers or staff.

    Advice to Management

    Listen to the the front line staff in ANY department and I mean directly , don't let middle management get involved at all otherwise you will get half truths and massaged responses.

  11. Your Telstra experience is only as good as your one-up manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telstra full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Huge company, the potential for many opportunities if you network and make many contacts
    Flexible workplace (but depends upon your management).
    Salary packing good.
    Staff benefits good.
    Some massive talent.

    Cons

    Communication. Senior Management communicate their vision quite effectively, lower levels of management are often unable to translate this into meaningful rhetoric as it applies to "individual contributors".
    Jobs for the boys - very often jobs will be advertised internally (as per company policy) with somebody in mind.
    Changes in senior management seem to bring about wholesale changes in direct reports, in my experience this means people from their previous place of employment.
    Massive program of outsourcing.

    Advice to Management

    Depending on one's immediate management, there is a culture of blame.
    The concept of Customer is peculiar - I was accused of overservicing a Customer, but the company stated values include that the "Customer is at the Centre of everything we do."

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David Thodey at 2014 Telstra Australian Digital Summit

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