Telstra Reviews

Updated April 26, 2015
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  1. Helpful (5)

    Telstra business - dissatisfied !!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Sydney (Australia)
    Current Employee - Account Executive in Sydney (Australia)

    I have been working at Telstra full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Discounts on Telstra products
    Free fruit everyday
    That is is....

    Cons

    Whole of Telstra business management!!
    Bullying / Micromanaging
    boys club, if you aren't a favourite you will be pushed out!
    Very out dated managers who are wanna be managers who should still be in sales from where they came from.
    Terrible commission which keeps changing even in the middle of the month they will change the goal posts
    Terrible under market salaries for the stress they put on you!

    Advice to Management

    Clear the decks! Find management from outside the business, this place is being run like a wanna be oracle/IBM! Investigate bullying!!!

  2. Helpful (1)

    Moving in the wrong direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telstra full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Flexible working hours. 1 up management is supportive.

    Cons

    The greatest downfall is that it is a top down approach company when deciding what is best for the customer. They do not ask how they can help their own people, and hardly ever listen to them. Layers of complexity added for nothing much gained. A lot of manual jobs that are pretty much ingrained in the culture and any attempts to change them is resisted. Very risk averse.

    Advice to Management

    Ask people what they need for you to help them rather than do what you think is right. Many things forced upon are not necessary. This way the employees feel that they are empowered to make a difference rather than forced to make a difference.

  3. Telstra Digital review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telstra

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    open and flexible, nice people

    Cons

    hidden management decisions that effect work, scaled agile

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great career opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Melbourne (Australia)
    Current Employee - Director in Melbourne (Australia)

    I have been working at Telstra full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Values diversity and breadth of experiences
    Encourages everyone to make the customer the centre of everything we do
    Increasingly breaking down traditional bureaucracy where possible
    Talented people everywhere to learn from and collaborate with

    Cons

    It's a large company so there is so much to learn and many people to get to know in order to be effective
    Can be difficult to keep on top of all the different parts of the business and what is going on

    Advice to Management

    Continue on the customer advocacy journey and rewarding behaviour that creates shareholder value

  6. Embarrassment to Australia

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Ecp in Windsor, Victoria (Australia)
    Current Contractor - Ecp in Windsor, Victoria (Australia)

    I have been working at Telstra as a contractor (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Non, staff discounts are negligible, very few offers, pay is miserable.

    Cons

    For a tax payer funded service, this work group really is an embarrassment to Telstra and the Australian government

    Management squabble with each other when they are not bullying and harassing staff.

    “Us and them” attitude with supervisors who spend most of their time on face book while delegating work to newly recruited staff.

    No chance for development or internet access for that matter.

    Centre is dirtier than a public toilet and is about as well furnished as one.

    Bring your own stationary? – Is Telstra going Bankrupt?

    Bullying reporting process is a joke, Telstra values its people managers almost as much as its profits, Mobbing by management to anyone who makes a legitimate complaint, of which there are many.

    Promotions only to management’s personal friends, no matter how incompetent they are.

    Management mostly have never taken a call and are unaware who the customers are.

    Rules change with the mood swings of management, each individual operator has their own way of working depending on which clique they are in.

    Advice to Management

    They wont listen, they are too delusional.

  7. Telstra review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)

    I worked at Telstra full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Large company with a lot of variety in positions. Great staff, many long term employees who really believes in and support the company.

    Cons

    The company has regural restructures and staff reductions. This adds uncertainty and extra workload. The company expects a lot from staff.

    Advice to Management

    Listen to staff more especially with processes and workload when restructures are occurring.

  8. Helpful (2)

    I work for Helstra

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Centre Consultant in Melbourne (Australia)
    Current Employee - Call Centre Consultant in Melbourne (Australia)

    I have been working at Telstra full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They will take anyone desperate enough for a job, easy money for entry level work.

    Cons

    Where do I begin?

    Dishonest, lazy management who will not listen or do any work for that matter.

    Draconian rules are implemented retrospectively with hash punishment for petty grievances.

    Telstra values are akin to cult brain washing which management refuse to adhere to anyway but will force on staff.

    Cronyism, there are no employment opportunities for staff who don't kiss up and dob on other staff. If you don't go drinking with the boss, you aren't a team player.

    Sexual harassment, racial vilification and bullying aren't taken seriously and no action is taken when complaints are made other than the victims being targeted by management.

    Bullying and mobbing is rife as it is actively encouraged by management against staff.

    Center is filthy and outdated with broken second hand furniture.

    Computer systems are an embarrassment to computing, work experience kids wouldn't write this garbage.

    Internet is a 90's dial up speed (to match the furniture) for those few who are granted access to it.

    Facilities are from the sixties and haven't been updated (or cleaned) since construction...

    Advice to Management

    Worthless trash, we have machines to dig ditches so there is no where for them to go.

    Telstra Response

    Jan 13, 2015executive director

    Hello. Sorry you feel this way. Regarding the facilities: the centres at 717 have recently been completely refurbished and are rating very highly with our people. Regarding your comments on ... More

  9. Helpful (1)

    Great Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development in Melbourne (Australia)
    Current Employee - Business Development in Melbourne (Australia)

    I have been working at Telstra full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Telstra is a giant in terms of size and scope and moving parts, yet i find challenges everyday and the ability to have real impact. They are moving into ICT at a great pace and it's the right direction.

    Cons

    They could be more responsive and quick to implement, 6 months can go by like nothing and progress is still waiting for some sign-off or funding or red tape.

    Advice to Management

    Keep moving forward.

  10. An great company with a core focus on innovation and customer experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Telstra

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible working arrangements and a culture that encourages creativity and innovation in every role. A collaborative environment with so much talent.

    Cons

    Very process driven but progressively getting better at simplifying. If you are used to start up environment this may not be the place for you.

  11. Good for those who has good knowledge and contacts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Senior Credit Consultant in Melbourne (Australia)
    Current Contractor - Senior Credit Consultant in Melbourne (Australia)

    I have been working at Telstra as a contractor (Less than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Excellent employee policies and facilities. T-points, t-meetings, yammer and zing all is wonderful things and tools for motivation. Brings friendly atmosphere among colleague and their supervisor.

    Cons

    Too much and so much company for those who are working for more than 5 plus years not towards talent oriented but loyalty oriented company. Do not have credit for skills and knowledge at all the time but contacts matters.

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David Thodey at 2014 Telstra Australian Digital Summit

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