Telstra

www.telstra.com

Telstra Reviews

Updated January 29, 2015
Updated January 29, 2015
185 Reviews
3.4
185 Reviews
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Telstra CEO and Executive Director David Thodey
David Thodey
117 Ratings

Review Highlights

Pros
  • Work life balance is great with ability to work from home (in 25 reviews)

  • There's very flexible working conditions, I work from home or wherever four days a week (in 20 reviews)


Cons
  • Large organisation which is sometimes slow to move (in 7 reviews)

  • Too much red tape required to get anything done (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    ACL - Average Corporate Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Melbourne (Australia)
    Former Employee - Anonymous Employee in Melbourne (Australia)

    I worked at Telstra part-time (more than 3 years)

    Pros

    Salary
    Location
    Excellent peer groups, generally good team work

    Cons

    Sociopathic middle management
    Poor 'work-life' balance
    Constantly changing management direction and increasing workload

    Advice to ManagementAdvice

    HR are still letting the sociopaths through the door

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Work Like Balance Great, though ability to progress in career limited

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Analyst in Brisbane (Australia)
    Former Employee - Technical Analyst in Brisbane (Australia)

    I worked at Telstra full-time (more than a year)

    Pros

    Work Life Balance excellent - I usually started work at 7am and was almost chased out the office at 4pm as they didn't want me to over do the hours per week I worked.
    Being Technical the scope and size of the IT infrastructure in the company is massive, so the experience is almost second to none here in Australia.

    Cons

    Still shaking off ex-government tag, will take at least 8-10years before the last of the old government guard is out and real world staff are holding all the major positions. Care factor and accountability isn't what those old guard have as a priority... More like Overtime, Whinging about lack of training and having to actually work now it's a publicly listed company.

    Advice to ManagementAdvice

    Keep pruning the ex-gov workers, they aren't of any use. Don't send all the work to India as you will being so of it back when you see it's not the total cost savings your accountants think it is. Keep the new staff challenged or they will leave, like I did.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Many opportunities but also some frustrations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager
    Current Employee - Product Manager

    I have been working at Telstra full-time (more than 3 years)

    Pros

    Many opportunities to gain experience in new areas. The culture is changing with a laser focus on customer experience.

    Cons

    Back end systems can make seemingly simple projects very complex.

    Advice to ManagementAdvice

    Make sure your vision and values are really been exercised lower down the chain. Talk to employees at all levels and find out what they think and feel. You might find there is more of a disconnect than you think.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor in Melbourne (Australia)
    Former Employee - Customer Service Advisor in Melbourne (Australia)

    I worked at Telstra as a contractor (less than a year)

    Pros

    A lot of people to work with. Telstra employs people from a variety of backgrounds.

    Cons

    Stress: they pay you the least amount of money to do as much work as possible.

    Advice to ManagementAdvice

    Employ more people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Bad Move, Should of stayed in the States

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)

    I have been working at Telstra full-time (more than 3 years)

    Pros

    Big Company, lots great people, Massive Reach, Good Budgets, The ability to do be involved in some really innovative projects, and a chance to really make a change to the customers.

    Cons

    No real career path, restrictive processes, too many consultants wanting to make a project last forever, no real understanding on real project management despite all manner of processes. A culture of fix it but don't change anything. Land grabs and political battles across the business verticals with many many project repetitions purely for bragging rights.

    Advice to ManagementAdvice

    If you hire a SME, with a track record of delivery let them do their job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Institutionalised and dysfunctional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Melbourne (Australia)
    Former Employee - Anonymous Employee in Melbourne (Australia)

    I worked at Telstra full-time

    Pros

    A well known Australian company, great CEO, good pay.

    Cons

    A complete disconnect between stated policy and values and actual management actions.
    Limited accountability for bad management, bullying and politics.
    Management driven by empire building and protecting their patch than getting the best outcome.
    Staff disengaged with no ambition to achieve.

    Advice to ManagementAdvice

    Look at turnover rates and absenteeism. I witnessed the worst behaviour I have ever seen in my working life.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 2 people found this helpful  

    A big Australian telecommunication company has opportunities to experience all sorts of technologies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Specialist in Sydney (Australia)
    Former Employee - Technical Specialist in Sydney (Australia)

    I worked at Telstra full-time (more than 3 years)

    Pros

    A company has well structured organization systems including the employee benefits of the products, shares, social activities and awards. People are normally friendly and willing to help each other out both inside and outside of the company.

    Cons

    Company political hierarchy situation normally happens within the large cooperate. The higher management levels sometimes do not understand clearly what the operational teams need.

    Advice to ManagementAdvice

    Cutting costs is not the only good way to bring benefit to the company. People are the main investment to bring values into the company. The company cannot expect to use less people to handle the same amount of workload and still expect them to provide same or higher level of service that can bring more benefit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Brand Manager in Sydney (Australia)
    Current Employee - Senior Brand Manager in Sydney (Australia)

    I have been working at Telstra full-time (more than a year)

    Pros

    Dynamic projects to work on. Clear vision for the brand and business. High levels of spend
    Great benefits and work life balance

    Cons

    Goalposts often shift. Too many layers of red tape. Intenal politics often and issue

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Making a great contribution to society

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Manager in Melbourne (Australia)
    Current Employee - Commercial Manager in Melbourne (Australia)

    I have been working at Telstra part-time (more than a year)

    Pros

    Lots of interesting work and good development potential

    Cons

    Such a large organisation, getting things done can be challenging

    Advice to ManagementAdvice

    Works best when senior people are accessible to all, not in their glass towers

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Was a mixed experience workikng there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at Telstra full-time (more than 3 years)

    Pros

    Large organisation with lots of opportunities. Plenty of training. Possiblity of good income if you get into the right area.

    Cons

    Too much red tape and ridiculously labour intensive processes to get things done - keep changing sales targets. Sucking up to the bosses gets you much further up the ladder than working long hours, hard work, good stats and loyalty. They love sycophants there.

    Advice to ManagementAdvice

    Just heard from friends who still work there that it has become a nightmare for many due to a restructure - seem to be trying to manage people out again. This is exactly what I seen when I was there. As soon as I resigned I felt relieved. I am much happier now in a company which has sgtreamlined processes, cares about it's employees (that they are not just last months sales figure), has achievable sales targets and a work-life balance not a work-work one. You have lost and are losing too much talent and knowledge due to the way you treat employees like a number.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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David Thodey at 2014 Telstra Australian Digital Summit

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