Ten Thousand Villages Reviews

Updated August 30, 2015
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3.8
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Recommend to a friend
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Pamela A. Raffensberger
7 Ratings

35 Employee Reviews

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  1. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Lincoln, NE
    Current Employee - Store Manager in Lincoln, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I currently enjoy working here

    Cons

    More chance to advance and also more chance to increase benefits (PTO especially)


  2. Best Workplace Ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Wallingford, PA
    Current Employee - Sales Associate in Wallingford, PA
    Recommends
    Approves of CEO

    I have been working at Ten Thousand Villages (More than a year)

    Pros

    Great group of people to work with. Always positive. Great pay as well for a part time sales associate.

    Cons

    None at all! Its a great environment to work in.

    Advice to Management

    Keep up the good work!


  3. Helpful (3)

    Challenging

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Akron, PA
    Former Employee - Anonymous Employee in Akron, PA
    Doesn't Recommend

    Pros

    Wonderful and clearly stated mission to pay a fair wage to artisans around the world for their products.

    Cons

    Harsh treatment of employees detracts from the amazing goals, mission and accomplishments of the organization.

    Advice to Management

    Honor your loyal employees as you do your artisans. Most employees work at less than market wages. New leadership in HR is desperately needed. Asking an employee who had a bi-polar episode for their resignation, really?


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  5. Great environment!

    • Work/Life Balance
    • Culture & Values
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    Pros

    Loved the company culture. Very neat products and wonderful mission

    Cons

    Cranky customers and standing for 8+ hours per day!


  6. Helpful (1)

    Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Ten Thousand Villages part-time

    Pros

    Very ethical company with a positive mission that really does help people in developing countries.

    Cons

    No negative comments or experiences.


  7. Overall a caring company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ten Thousand Villages part-time (Less than a year)

    Pros

    Overall a pleasant work environment. Sales environment is not too fast paced, allowing for ample opportunity to explain the company mission and provide details about each product. Provides opportunities for local non-profit groups to come in and engage with the community.

    Cons

    Pay is subpar, even for retail. Sales goals are unrealistically high, as they are compared to the previous year only, and do not account for any changes in retail environment that may have occurred over the previous year (i.e. business next door closes and reduces foot traffic, similar-type business moves in nearby). Sales goals are also difficult to meet at times, as many customers are repeat or regular customers who have already purchased many items they desired.

    Advice to Management

    Figure out a more effective way to track sales growth; provide customers who sign up for mailing lists a nice discount for filling out a survey regarding their experience, as this will give insight to areas of strength and weakness


  8. Great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good people, relaxed atmosphere, good benefits

    Cons

    pay is low, location is a big commute from the nearest decent sized city


  9. Helpful (1)

    Relaxed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Love the company culture. Day to day work is pretty easy, management was relaxed, coworkers all friendly, store is never too busy but not dead either. Company encourages employees to learn more about its mission statement.

    Cons

    Not much room for growth, lack of challenge


  10. Wonderful organization,non-profit, devoted to helping people in developing countries.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Most "employees" are volunteers, and it is a pleasure to work with people who truly want to be there. The company helps artisans in developing nations make a fair wage.

    Cons

    The only con is the lack of paid opportunities.


  11. Helpful (5)

    Corporate Office is very dysfunctional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Akron, PA
    Former Employee - Anonymous Employee in Akron, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ten Thousand Villages full-time

    Pros

    For me, there were no "pros" or benefits of working for Ten Thousand Villages. No amount of free coffee offered can compensate for the way in which executive management runs the company and treats its employees. The majority of favorable reviews listed on Glassdoor, are from employees of the retail stores, not of the corporate office.

    Cons

    Ten Thousand Villages is a "Pier 1 want to be", yet ironically they often talk down of companies like Pier 1, as they are not "fair trade". Ten Thousand Villages will rarely hire a person with the right skill set and knowledge for their position. This true of many positions, including the CEO. I have seen resumes that were submitted for certain positions, where the applicant had great education, experience and accomplishments that would have made them a perfect fit for the position, yet they were passed over for lesser qualified applicants. I would sometimes hear "they might not get fair trade", however I feel it was really the fear of those in executive management, that hiring truly knowledgeable persons would expose those in executive manage positions as being frauds. As others have reviewed of Ten Thousand Villages corporate office, executive management is not comprised of leaders, rather they manage by subjugation. Good ideas or process improvements presented by an employee are typically stolen by executive management of the department, as they boast that it was their idea or innovation. I personally had this happen to me while at Ten Thousand Villages. If the employee voices opposition to the theft of their ideas or shows any ability to "out shine" those of executive management, they will be harassed.

    Advice to Management

    Advice to the Board Members - Clean House of Ten Thousand Villages executive manage positions and hire truly knowledgeable leaders.



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