Tennessee Department of Human Services

  www.tennessee.gov
Work in HR? Unlock Free Profile

Tennessee Department of Human Services Reviews

Updated July 1, 2014
Updated July 1, 2014
6 Reviews

2.7
6 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Gina Lodge
2 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Long application process with a simple interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Eligibility Counselor II
    Former Employee - Eligibility Counselor II

    Pros

    helping people in need
    flex-time
    37.5 hours a week
    great co-workers

    Cons

    challenging clients
    caseload too large
    limited overtime to complete work
    the caseloads are better with the Medicaid being removed from this office

    Advice to ManagementAdvice

    Managers need to be reminded of the reason why they are there and that is to help people. The government requires too many reports to keep funding possible, so supervisors are caught up in the numbers game. There is a tendency for this office to be on stress overload most of the time.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    It could always be worse and it will undoubtedly get there at least once.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Eligibilty Counselor I  in  Nashville, TN
    Former Employee - Eligibilty Counselor I in Nashville, TN

    Pros

    Great benefits package and job security.

    Cons

    Catty lifers who hate their jobs, hate the clients and will hate you too if you don't fall in with their line of thinking. Case managers are overloaded with cases and clients. It is IMPOSSIBLE to do your job properly, maintain the timeliness standards and see the clients required/scheduled. Davidson county workers are overworked and under appreciated. Management basically takes suggestions and throws them out the window.

    Advice to ManagementAdvice

    Implement strategies from caseworks that would improve customer service. It is impossible to return the phone calls of clients when you are seeing 20 new people a day and doing case management from caseloads.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    This social services job is not about helping people who need it - it's about customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Eligibility Counselor II  in  Nashville, TN
    Current Employee - Eligibility Counselor II in Nashville, TN

    Pros

    The people I work with are awesome and supportive and the only reason I look forward to going to work each day.

    Great benefits!

    Cons

    Work morale is terrible. Everyone is drowning in work and trying their best to get as much done as possible, and all we hear from management is everything we aren't doing.

    Seasoned case workers are seeing 15-20 people a day in addition to all the other case management duties and reports that need to be done. The majority of clients seem to think their case workers have no other clients or work to be done and expect immediate action on anything that relates to their case. Much like retail, if they complain to higher ups, they get exactly what they want.

    Advice to ManagementAdvice

    Walk a mile in your employees shoes- higher ups are very out of touch with how overwhelming the daily workloads are, and they just keep adding more things to the to do list.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Confused, but doggedly resolute management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Eligibilty Counselor II Appeals & Hearings  in  Nashville, IL
    Former Employee - Eligibilty Counselor II Appeals & Hearings in Nashville, IL

    Pros

    Benefits, leave availability, good coworkers

    Cons

    Fire/transfer happy governor, it's a crapshoot whether your immediate supervisor will know much about their job.

    Advice to ManagementAdvice

    Vet your supervisory teams better, they set the tone for everyone under them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    It's government work... you know? Kinda says it all...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant  in  Nashville, TN
    Current Employee - Administrative Assistant in Nashville, TN

    Pros

    Good benefits, holidays, flex time

    Cons

    Lower salaries, un-enthusiastic work environment, disorganized work environment, basic level of apathy

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    A constant struggle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Eligibility Counselor II
    Current Employee - Eligibility Counselor II

    Pros

    Excellent benefits package.
    Job Security if you do your job.
    Plenty of vacation days once you get years of experience.
    Knowing that you are helping those in need.

    Cons

    Low pay (have not received a raise in 3 years and counting due to state budget issues). Advancement is limited if you don't live in Nashville, TN.
    Workload is not balanced amongst workers of county offices in Shelby County.
    Employee safety.

    Advice to ManagementAdvice

    Give us a raise. Balance work load better in shelby county. Hire better security. Employees should not have to worry about their work and their cars getting broken into while they work.

    Doesn't Recommend
    No opinion of CEO

Worked for Tennessee Department of Human Services? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.