Terminix International Reviews

Pros

It's good if you like working outdoors

Cons

It can be hard having to set up your own appointments. I saw a LOT of people come and go.

Pros

The benefit package is good, and there is potential to make some good money if you are a good seller.

Cons

The slow periods, if you do not measure up and meet the sales metrics, you will be moved to outbound sales/ telemarketing where the service is a much harder sale and not s much money is made.

Advice to Senior Management

Offer more incentives to your sales team, do more celebrating on the floor. After all this is a sales environment.

Pros

Great Benefits, Great Reputation, Very Professional, Great Training, Gas Allowance of 2% on gross sales.

Cons

Outside Sales is a very seasonal job, Terminix compensation is based on a draw/commission. The draw is $2000 per month and your expected to exceed the draw every month. In the event you don't exceed draw, you still get paid your $2000, but the next month, they claw back any amount of that $2000 that made up the shortfall for your commission. For instance, the base commission is 15% and your expected to sell $13,500 in gross sales, if in the Winter months you have a bad month and sell only $9000 which would equal $1350 commission, you would be $650 upside down.
The next month, the company would expect you to sell at least $13,500 plus enough over that to pay back the $650.00 shortfall. In the event you have to bad months and don't make that, your gone.

Advice to Senior Management

Structure the compensation package to take into account the small markets and winter month slowdown.

Pros

Great benefits, good pay. You can go as far as you are self driven. HR dept needs to be more focused on employees.

Cons

Some minor flaws with HR dept.

Pros

Family Friendly good working environment

Cons

Low pay, few opportunities for advancement

Advice to Senior Management

Listen communicate

Pros

- The pay is fair when branches are staffed properly (however, many branches are understaffed and highering freezes remain in place)
- Eligible for annual bonus up to 50% of salary
- Company vehicle and cell phone
- Gas card

Cons

- Typical work week consists of 70- 75 hours per week.
- Terminix requires managers to fulfil hourly employee responsibilities, even though branches are budgeted for said number of employees. For example, there is a need for a termite worker and instead of hiring one based on business, has salaried management work duties (often 30 hours or more).
- Upper management infers "number fudging" at month end and places pressures by saying " I don't care how you do it but get it done" , murky wording with a "wink-wink" gives them just enough room for plausible denial. It is evident by anyone reviewing month end numbers that this occurs throughout territories.
- The company participates and often places management in danger of violating state law and potentially being prosecuted. The company has sent reinstatement offers to ineligible customers, offering to reinstate accounts when treatment documents are no longer available for said properties (in violation of the Department of Agriculture laws). The DOA statute clearly states that individual employees can be prosecuted and fined for violations committed during employment.
- For the last two years I was employed, bonus plans were not made available until May, five months after the year began.
- The sales professional compensation is very poor, resulting in lost talent to the competitor and a constant revolving door of personnel.
- New business model "leave the brick and mortar" has left customers unable to contact branches or their technicians, resulting in dramatic cancellations; a metric of the Branch Manager Bonus.
- Pest control services are no longer a customer service business. The company informs the customer when their pest control service is going to be offered (and because the customer cannot reach the local branch or their technician, they often feel the only option is to cancel their service all together).
- Poor technical training overall. Sales force receives the majority of all training (all of which is hard selling). Technicians (pest and termite) are often expected to train fellow techs rather than have training by a Training and Development Specialist.
- Termite damage is assessed by management which creates a conflict at minimum and a violent situation in some cases, especially given that termites must be present at time of claim. Many times homes that received treatment during the building construction are denied because live termites were not actually found.
- Technicians in some areas work 3 Saturdays per month with full schedules. This is mandatory rather than "catch up" for a route that is running behind.
- Technicians are also responsible for REservicing houses for other techs without receiving compensation.
- Human Resource Personnel are a peripheral force and often lack clear understanding of Department of Labor Laws or the ability to overturn management decisions. HR has yet to supersede any management action, though many times employees were in the right.

Advice to Senior Management

The disconnect between the ServiceMaster philosophies- honor God in all you do; excel with customers; help people develop; and grow profitably- and the actuality of the goings on at Terminix is such a disservice to al the employees and customers. People were drawn to the company for its strong moral ideals and are dismayed to discover that everything promised to employees and customers was not only false, but grossly and intentionally violated.

Pros

Good benefits. Sadly, there's not much more to say...

Cons

The company has lost sight of everything that's important. Keeping the customer and employees happy is quite obviously a very low priority on managements priority list. You're put in positions with extremely unrealistic expectations. Zero support or face time with any members of management be it admin, sales, or service.

Advice to Senior Management

Unfortunately, morale has dropped so low it will take a major leadership overhaul to change...Need to care about employees well being and welfare. This company used to be fun to work for...and employees felt appreciated, which was more than enough motivation to make us "bleed green" for "them". Now they are out for themselves, no matter how much it screws the employee. IT"S HARD TO BRING MONEY IN AND WORK FOR SOMEONE WHO IS CONSTANTLY FINDING WAYS TO SCREW YOU!! Seriously....geez

Pros

great benefits after 90 days, 1 wk vacation after 6months, 2wks after 1 year, 3 wks, after 5yrs, sick, personal time,

Cons

high turnover, lack of management, no accountability

Advice to Senior Management

Start holding people at the branch level accountable.

Pros

Freedom to work scheulde as desired.

Cons

Commission is based on a draw, nothing guaranteed.

Advice to Senior Management

none

Pros

Great benefits. Low cost insurance.

Cons

Use your own car and are only given $200.00 a month for gas. You have to put 400- 500 miles a week on your car. You work 7 days a week and are not paid for over time. Your receive a draw of $24,000 a year and most for that ends up going to upkeep on your car. Company has no loyalty to their employees.

Advice to Senior Management

They need to treat their employees better and compensate better for their time and for driving expenses.