Terminix

  www.terminix.com
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Terminix Reviews

Updated August 14, 2014
Updated August 14, 2014
176 Reviews

2.7
176 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Robert Gillette
26 Ratings

Review Highlights

Pros
  • The company wants to be more than just a pest control company and be in the ranks of the Fortune 100 (in 11 reviews)

  • Good Place to work; good benefits (in 9 reviews)


Cons
  • No work/life balance - this can be especially challanging during termite season (in 12 reviews)

  • Long hours; high expectations; lots of changes (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The company has a bright future ahead.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The pay and benefits are pretty good. The employees are treated fairly and given a lot of training, even annually to ensure everyone is current on industry changes. Management has a vision that will lead us to a good future, but there is some stumbling along the way, as noted below. The company invests a lot of money to provide new vehicles and technology making our jobs easier and enhancing our communication with our customers. The company wants to be more than just a pest control company and be in the ranks of the Fortune 100.

    Cons

    The company changes a lot to try to remain the leader in the industry. If you are uncomfortable with a lot of change, then it can be challenging. Also, there seems to be a lack of communication about everyone's roles with the new changes and it takes a while to get everyone on the same page. I can see where the changes are heading and they should all work out in the end, but there are pieces in the puzzle that are missing to make it a tight running operation right now.

    Advice to ManagementAdvice

    When changes are made or when new processes are put in place, don't just send a mass email. Create a master SOP that is required to be present in all locations so every location in every state is on the same page. Also, send the CSRs in the contact centers for at least one day of field ride-alongs so they can see what we do. I think this will give them a greater appreciation and understanding of what we do as a company.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Training sessions were very thorough. Management was really nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Relations Saves Agent  in  Norcross, GA
    Former Employee - Customer Relations Saves Agent in Norcross, GA

    Pros

    Pretty good pay for a part time job. The company had great core values. Management at the Norcross location was very nice & professional.

    Cons

    I really can't think of any cons due to this just being a part time job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    would not do it again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pest Control Technician  in  Austin, TX
    Current Employee - Pest Control Technician in Austin, TX

    Pros

    the pay is good if you have a good route. They have great benefits and you get to take home your truck.

    Cons

    the compensation pay plan is not a good plan. You get money taken away from you when customers cancel whether it is your fault or not. The work home ratio is very unbalanced. Lot of time at work and not enough with family.your schedule changes at the drop of a hat so you never know when you're getting off and it makes it impossible to plan anything for your personal life

    Advice to ManagementAdvice

    find a better compensation plan for technician

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    Pros

    Training was lacking. Loved the people I worked with in the office. Was constantly busy, there was always something to do. My supervisor understood there was life outside of work. Good benefits.

    Cons

    Promotions were almost nonexistent, only opportunity to move up in the company was if someone above you was fired/quit. Raises given were around $.50 for every year, which was not nearly enough for the amount of work load you were required to do. Not enough time in the day to finish tasks that were expected to be done, unless you did them sloppily just to show they were completed, which then you had to go back and do over to show better quality. People hired after you that you had to train to do a simpler job, were started at a higher hourly pay than you, and management said there was nothing they could do about it.

    Advice to ManagementAdvice

    Compensate your employees better for the jobs that they do. Stop making people do 3 different job titles for $10/hr, and then hire people for them to train at a higher wage.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Overworked, but well worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    Pros

    The benefits are decent. You can get alot of overtime during the busy season and my personal supervisor is great. They do raffles and prizes when theres mandatory OT... The managers are not the worst but then again not the best. They recognize employees when they are doing well and encourage a positive environment.

    Cons

    Considering that you are talking to customers nonstop, i dont feel the compensation/pay is enough. Very stressfull and possibly even detrimental to our health. If you cant handle being yelled at most of the day, this job is not for you. The trainers should also have expierience taking calls, they train straight out of a huge book and the trainers have never even taken calls! They train you on ALOT of things, but the problem is the trainers dont know what situations you encounter most commonly, so they teach you alot of things you dont use, and you end up training yourself when you get put on the phones. The training is terrible. The trainers are nice but dont have enough expierence on the phone in order to share what you'll be expecting.

    Advice to ManagementAdvice

    Consider increasing the hourly wage, you would retain more employees . Also the program/software we use is serverly outdated. invest in a more user-friendly program and you wouldnt have to train people for a full month. even after a full month of training, most of the things you learn are when you get put out on the floor. Hire trainers who have actually been on the phone!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great company if you can find good managers to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pest Control Service Technician  in  Muscle Shoals, AL
    Current Employee - Pest Control Service Technician in Muscle Shoals, AL

    Pros

    decent benefits, OK pay. good work life balance.

    Cons

    No room to grow. If you want to promote from within, be prepared to move in you region, hard to relocate outside your region.

    Advice to ManagementAdvice

    Hard to promote, must be willing to move all the time.... needs a better pay scale.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Great opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician  in  Arlington, TX
    Current Employee - Technician in Arlington, TX

    Pros

    Will open doors and direct training

    Cons

    Profit driven results sometimes more important than service

    Advice to ManagementAdvice

    Better Customer Service

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    loved job & coworkers but administration/job stability was constantly in change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Specialist  in  Austin, TX
    Former Employee - Collections Specialist in Austin, TX

    Pros

    I loved my Terminix family.

    Cons

    I was continually concerned that my position was at risk due to continued corporate changes.

    Advice to ManagementAdvice

    As I have found with other companies it is best to maintain "divisions" rather than attempting to train employee to be a "Jack of all trades & master at none."

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pest Control Technician  in  Paducah, KY
    Current Employee - Pest Control Technician in Paducah, KY

    Pros

    The money is good with options to work harder to increase your base salary

    Cons

    Leadership leaves something to be desired at the branch level

    Advice to ManagementAdvice

    management at branch level leaves something to be desired

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    A common that takes care of its people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager  in  New York, NY
    Current Employee - Branch Manager in New York, NY

    Pros

    Terminix rewards performance...pest control is a multi-billion dollar industry that most do not consider as a career path.

    Cons

    With poor planning your work day can become long, but the rewards are great. I do not find much negative about a career with Terminix.

    Recommends
    Positive Outlook
    Approves of CEO

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