Terminix

  www.terminix.com
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Terminix Reviews

Updated Jul 24, 2014
All Employees Current Employees Only

2.4 172 reviews

40% Approve of the CEO

(no image)

Robert Gillette

(25 ratings)

32% of employees recommend this company to a friend

Review Highlights

Pros
  • The company wants to be more than just a pest control company and be in the ranks of the Fortune 100 (in 11 reviews)

  • Good Place to work; good benefits (in 9 reviews)


Cons
  • No work/life balance - this can be especially challanging during termite season (in 12 reviews)

  • Long hours; high expectations; lots of changes (in 9 reviews)

More Highlights
172 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    The company has a bright future ahead.

    Anonymous Employee (Current Employee)

    ProsThe pay and benefits are pretty good. The employees are treated fairly and given a lot of training, even annually to ensure everyone is current on industry changes. Management has a vision that will lead us to a good future, but there is some stumbling along the way, as noted below. The company invests a lot of money to provide new vehicles and technology making our jobs easier and enhancing our communication with our customers. The company wants to be more than just a pest control company and be in the ranks of the Fortune 100.

    ConsThe company changes a lot to try to remain the leader in the industry. If you are uncomfortable with a lot of change, then it can be challenging. Also, there seems to be a lack of communication about everyone's roles with the new changes and it takes a while to get everyone on the same page. I can see where the changes are heading and they should all work out in the end, but there are pieces in the puzzle that are missing to make it a tight running operation right now.

    Advice to Senior ManagementWhen changes are made or when new processes are put in place, don't just send a mass email. Create a master SOP that is required to be present in all locations so every location in every state is on the same page. Also, send the CSRs in the contact centers for at least one day of field ride-alongs so they can see what we do. I think this will give them a greater appreciation and understanding of what we do as a company.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Training sessions were very thorough. Management was really nice.

    Customer Relations Saves Agent (Former Employee) Norcross, GA

    ProsPretty good pay for a part time job. The company had great core values. Management at the Norcross location was very nice & professional.

    ConsI really can't think of any cons due to this just being a part time job.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • Disapproves of CEO

     

    Overworked, but well worth it.

    Customer Service Representative (Current Employee) Tampa, FL

    ProsThe benefits are decent. You can get alot of overtime during the busy season and my personal supervisor is great. They do raffles and prizes when theres mandatory OT... The managers are not the worst but then again not the best. They recognize employees when they are doing well and encourage a positive environment.

    ConsConsidering that you are talking to customers nonstop, i dont feel the compensation/pay is enough. Very stressfull and possibly even detrimental to our health. If you cant handle being yelled at most of the day, this job is not for you. The trainers should also have expierience taking calls, they train straight out of a huge book and the trainers have never even taken calls! They train you on ALOT of things, but the problem is the trainers dont know what situations you encounter most commonly, so they teach you alot of things you dont use, and you end up training yourself when you get put on the phones. The training is terrible. The trainers are nice but dont have enough expierence on the phone in order to share what you'll be expecting.

    Advice to Senior ManagementConsider increasing the hourly wage, you would retain more employees . Also the program/software we use is serverly outdated. invest in a more user-friendly program and you wouldnt have to train people for a full month. even after a full month of training, most of the things you learn are when you get put out on the floor. Hire trainers who have actually been on the phone!

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Great company if you can find good managers to work for.

    Pest Control Service Technician (Current Employee) Muscle Shoals, AL

    Prosdecent benefits, OK pay. good work life balance.

    ConsNo room to grow. If you want to promote from within, be prepared to move in you region, hard to relocate outside your region.

    Advice to Senior ManagementHard to promote, must be willing to move all the time.... needs a better pay scale.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Okay.

    Customer Service Representative (Former Employee) Phoenix, AZ

    ProsTraining was lacking. Loved the people I worked with in the office. Was constantly busy, there was always something to do. My supervisor understood there was life outside of work. Good benefits.

    ConsPromotions were almost nonexistent, only opportunity to move up in the company was if someone above you was fired/quit. Raises given were around $.50 for every year, which was not nearly enough for the amount of work load you were required to do. Not enough time in the day to finish tasks that were expected to be done, unless you did them sloppily just to show they were completed, which then you had to go back and do over to show better quality. People hired after you that you had to train to do a simpler job, were started at a higher hourly pay than you, and management said there was nothing they could do about it.

    Advice to Senior ManagementCompensate your employees better for the jobs that they do. Stop making people do 3 different job titles for $10/hr, and then hire people for them to train at a higher wage.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Great opportunities

    Technician (Current Employee) Arlington, TX

    ProsWill open doors and direct training

    ConsProfit driven results sometimes more important than service

    Advice to Senior ManagementBetter Customer Service

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    loved job & coworkers but administration/job stability was constantly in change.

    Collections Specialist (Former Employee) Austin, TX

    ProsI loved my Terminix family.

    ConsI was continually concerned that my position was at risk due to continued corporate changes.

    Advice to Senior ManagementAs I have found with other companies it is best to maintain "divisions" rather than attempting to train employee to be a "Jack of all trades & master at none."

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

     

    Rewarding

    Pest Control Technician (Current Employee) Paducah, KY

    ProsThe money is good with options to work harder to increase your base salary

    ConsLeadership leaves something to be desired at the branch level

    Advice to Senior Managementmanagement at branch level leaves something to be desired

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    A common that takes care of its people

    Branch Manager (Current Employee) New York, NY

    ProsTerminix rewards performance...pest control is a multi-billion dollar industry that most do not consider as a career path.

    ConsWith poor planning your work day can become long, but the rewards are great. I do not find much negative about a career with Terminix.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Be prepared to cover you costs of sales!

    Outside Sales Person (Current Employee) Savannah, GA

    ProsPeople are friendly, work as an OSP is interesting in that you meet new people all the time. These relationships have all been positive.

    ConsYou must provide you own vehicle and carry your cost of gas for 60 days as well as insurance and maintenance...which you absorb totally. This is worth about $800 a month in costs to you. Pay is regular, but you are paid in arrears, usually 60 days after you have earned it for the company. Gas is reimbursed at 2% of your prior month's sales. Though the company is very technology oriented, the management sill follows the last generation of sales follow up...everyone must physically meet their manager each morning. All the information the manager needs is available on the computer which is carried by the manager. Even the GPS location of the OSP. (Outside Sales Person) Upper Management does not know how to use the technology, sad! Some OSP's are tasked to run termite letters, which only pay $10, but that is in 60 days. The cost of these letters to the OSP is about $50 in gas, vehicle costs and time preparing them. The company charges $85 to $150, half of any cost should go to OSP. This should be strictly a MANAGER's job. Managers have gas cards and company vehicle and are a salary plus an annual bonus.

    Advice to Senior ManagementManagers at Regional level down should spend one day a month following up on actual leads, always using the hand held computer provided. This consistent training would help the organization understand the flaws in their service delivery and costs associated with them. Updating the software would save thousands daily, if it did not require redundant input of the same information on a customer. Restructuring the pay scale would eliminate the 70% turn over of OSP. Commission of all deals financed and credit card collected, should be paid twice a month. The standard $200 allowed for gas should be doubled to meet the increased costs of gas over the years and it should be paid bi monthly, just as commissions.

    No, I would not recommend this company to a friend

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