Terminix Reviews

Updated July 22, 2015
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2.8
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Recommend to a friend
Approve of CEO
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Robert Gillette
67 Ratings

Pros
  • Pay is good, benefits are good, truck is provided and you get to take it home (in 9 reviews)

  • They are very passionate about pest control services (in 12 reviews)

Cons
  • Work life balance out of control (in 11 reviews)

  • Long hours and no help with appointment (in 12 reviews)

More Pros and Cons

266 Employee Reviews

Sort: Popular Rating Date
  1. Pest control tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Terminix full-time (More than 5 years)

    Pros

    Meet a lot of customers and create a professional relationship with them.

    Cons

    Unstable pay. Cancellation hurts allot.


  2. Wanted it to work....Call center and upper management problems

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Professional
    Former Employee - Outside Sales Professional

    I worked at Terminix full-time (Less than a year)

    Pros

    Pay is competitive for Sales. Base + Commission. Company is an industry leader so the name alone makes sales for you. Week long training and information about all the types of pests is really helpful. You are often in a position of being a "savior" for families that are plagued with spiders/bed bugs etc.

    Cons

    DRIVING....DRIVING...DRIVING....and some more driving. Our territory is HUGE, this results in average days of driving 250+ miles. When its your car and your gas this all adds up super quick. THE WORST part is that sometimes those drives end up with a door being slammed (exaggeration) in your face because the customer really wasn't interested in an inspection but was just agreeing with the call center to try and get someone there for their CURRENT problem. Call center is paid by number of appointments it sets SO you get lots of Creative leads that customers have NO idea about. Management says these are "opportunities" to get in front of the customer but being in front of the customer isn't the end all. If the customer truly doesn't have an interest in extra services then its a waste of time, energy and company resources to force suggestive selling visits on them. YES we can push through and make some sales based upon these leads, but in reality we get more customers upset than its worth. Scheduling is a NIGHTMARE. I've driven hours to get to a house for a termite inspection and they say they already have a policy with US! The handhelds need updating and its supposedly coming this year, but it wont make a difference if the call center is still doing such a horrible job of scheduling. Work life/balance is way off. First appointment is at 8:00...30 minute drive..last is at 6:30-7....30 minute drive. NO ONE wants to work a 7:30 am to 8 pm shift. Saturdays are supposed to be "rotation", had one off in four months.

    Advice to Management

    Seriously think about changing the way the call center operates. Pay salesman gas according to how much they use and/or provide them with company cars.


  3. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lewisville, TX
    Current Employee - Anonymous Employee in Lewisville, TX

    I have been working at Terminix full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There is lots of room to grow. The company really seems to care about you. The management team is nice and approachable. They seem to be doing their best to have a great work enviroment. I like her a lot. I feel like I have a secong family.

    Cons

    Not enough money. It seems like the only way to make a good amount of money here is to go to sales. It seems nearly impossible to get over there in the inside sales positions.

    Advice to Management

    Like we tell our customers, you get what you pay for. Pay customer service reps more money and pay them for their leads instead of making free money off of them.


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  5. Helpful (1)

    Terminix

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Terminix full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great people & overall great contact center environment.

    Cons

    Too much control by field operations, lack of technology, lack of direction at times

    Advice to Management

    Need to improve commitment to Customer satisfaction & service delivery


  6. From good to horrible.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pest Control Technician in Aurora, IL
    Former Employee - Pest Control Technician in Aurora, IL

    I worked at Terminix full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent paychecks. Peer camaraderie is good. Meeting people on a day to day basis. Decent vacation time. Slow winter months. Get own company vehicle with a gas card.

    Cons

    Horrible scheduling. Horrible mid management. No work life balance. You're a $ not a person. Some customers demands are absolutely ridiculous. Company adds all these new services that they expect you to do, but don't train you how to do it. Shoddy equipment. Weekly service meetings are pointless.

    Advice to Management

    Treat your employees better, and learn then teach how a day should be scheduled.


  7. Inside sales rep at customer center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Terminix Inside Sales Representative in Memphis, TN
    Current Employee - Terminix Inside Sales Representative in Memphis, TN

    I have been working at Terminix full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Make your numbers in the top 10% and management will leave u completely alone

    Cons

    There are no cons. Professionally run organization that wants long term employees.

    Advice to Management

    Need better sales contests with weekend trips or better cash incentives.


  8. best in class

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Terminix full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You basically have your own business here. There is no ceiling on how much you can make, you just need to have the drive to succeed and the willingness to stay in contact with your customers.

    Cons

    Attics in Florida can get really hot and a large territory can cut into how many people you see per day.

    Advice to Management

    Make a more uniform commission schedule that rewards producers and inspires people to be out there more. A tiered pay scale would do wonders.


  9. Helpful (2)

    Sales Rep.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Largo, MD
    Former Employee - Outside Sales Representative in Largo, MD

    I worked at Terminix

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Base pay (draw),Call in leads, D/D calls,Bonuses for increased sales , Awards ,Training, Advancement, Excellent Products, Regional Backing, Cross Company Sales, Great Office Co-operation

    Cons

    Lots of pressure to sell.

    Advice to Management

    Take away draw ,go to base pay


  10. Helpful (1)

    Retention Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Terminix

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great entry level job; I gained a lot of experience, first full-time office job right out of college Commission every month Benefits, healthcare and time off

    Cons

    No advancement Micromanagement Work load Company score card and shift bids Unattainable goals without lying and cheating

    Advice to Management

    Re-evaluate company score card; is my worth really valued at where I am placed on a monthly scorecard? Someone has to come in at the bottom; even at Harvard, right? Add more benefits; especially company perks Offer job shadows/interns with other departments in the company


  11. Branch Manager

    Current Employee - Operations Manager in Topeka, KS
    Current Employee - Operations Manager in Topeka, KS

    I have been working at Terminix (More than a year)

    Pros

    Benefits are really good. They provide a lot of training

    Cons

    Poor work life balance. On call all of the time and pulled in way too many directions.



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