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I worked at Terra Resort Group full-time
Nice properties, lots of good employees at TML. Great location.
Management (especially at their former property Casa Madrona) is horrid. No business savvy. Hotel Terra has a very high turn over and many seasonal employees. The employees there seem very fake and scripted. There is a very sterile feeling about the whole resort.
Advice to Management
Think about some of your business decisions, who you hire, how you discipline employees, etc. Also for Hotel Terra in particular realize that reservations (and I assume other departments) are part of your team, will help you, but aren't there to do your job or take the blame.