Texas Department of Family and Protective Services
2.5 of 5 47 reviews
www.dfps.state.tx.us Austin, TX 5000+ Employees

Texas Department of Family and Protective Services Reviews

Updated Apr 15, 2014

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2.5 47 reviews

                             

71% Approve of the CEO

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Howard Baldwin

(7 ratings)

38% of employees recommend this company to a friend
47 Employee Reviews
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  • Culture & Values
         
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Good Job for entry level salary

CPS Investigator (Current Employee)

I have been working at Texas Department of Family and Protective Services full-time for less than a year

ProsVery supportive company. CPS workers stay busy and each day is never the same. This position is never boring. Love children, and you are helping families.

ConsStressful due to deadlines. Going into people's homes. Public doesn't respect your job. May get alot of overtime, if unit is understaffed.

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Intake Specialist II

Protective Services Intake Specialist II (Current Employee)
Austin, TX

I have been working at Texas Department of Family and Protective Services full-time for more than a year

ProsGood Entry-Level Social Work Position
Can get off whenever you would like

ConsWorkers are monitored like a hawk.

Advice to Senior ManagementBe more consistent in policy and supervisors.

Yes, I would recommend this company to a friend

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  • Approves of CEO

 

Flexible but stressful

CPS Investigator (Current Employee)
San Antonio, TX

I have been working at Texas Department of Family and Protective Services full-time for less than a year

Prosflexibility to almost create your own hours

Conshigh case loads and deadlines

Advice to Senior ManagementLighten the caseload

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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A chance to make a difference

CPS Specialist III (Current Employee)
Cleburne, TX

I have been working at Texas Department of Family and Protective Services full-time for more than 3 years

ProsFlexibility is wonderful and I work with some really great people.

ConsUnrealistic caseload expectations by management

Advice to Senior ManagementEmploy mid managers who have spent some time on the field in the areas they are managing. This helps them have better working relationships with caseworkers and more realistic and expectations.

Yes, I would recommend this company to a friend

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Ughhhh

CPS Investigator (Current Employee)
Houston, TX

I have been working at Texas Department of Family and Protective Services full-time for less than a year

ProsEvery once in awhile you will actually help someone.
Flexible Hours (somewhat)
Insurance Benefits
Awesome Coworkers

ConsHigh caseloads
Unrealistic expectations
Absolutely no work/life balance

Advice to Senior ManagementLower the expectations

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Lots of training with no actual on job skills provided.

Conservatorship (Former Employee)
Lufkin, TX

I worked at Texas Department of Family and Protective Services full-time for less than a year

ProsDecent pay... very autonomous... get to make a difference

ConsToo much paperwork and rules to follow and remember

Advice to Senior ManagementTraining program should be more hands on versus classroom

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Safe, secure, and a bureaucratic mess.

Systems Support Specialist (Current Employee)
Houston, TX

I have been working at Texas Department of Family and Protective Services full-time for more than 5 years

ProsPension, steady salary, benifits are ok.

ConsProcedures constantly not followed, information passed around haphazardly, constant priority changes

Advice to Senior ManagementGet a decent project manager, and actually stand up to the other departments when they don't follow procedure.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Just like all governement agencies, politics abound.

Caseworker (Current Employee)
Houston, TX

I have been working at Texas Department of Family and Protective Services full-time for more than 3 years

ProsDecent benefits, could be better.

ConsBad rap in the community. I don't tell people where I work.

Advice to Senior ManagementTake more interest in employees as individuals not just a number

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Rewarding but very difficult

Anonymous Employee (Former Employee)
Austin, TX

I worked at Texas Department of Family and Protective Services full-time for more than 8 years

ProsGreat benefits, rewarding, you will learn a lot from different programs, lots of work, if you can do it, then every other job that you will ever have will be easy..

ConsVery stressful , crazy hours, impossible to be caught up, if your supervisor is not good, then your life/ job will be terrible, caseloads are very high, cannot provide all the necessary services because of that..

Advice to Senior ManagementManagement needs to be more supportive of staff, working with them as a team when needed, legal staff need to be supportive of employees

No, I would not recommend this company to a friend

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Pay is decent for work required

Intake Specialist I (Former Employee)
Austin, TX

I worked at Texas Department of Family and Protective Services full-time for less than a year

ProsNo dress code, flexible workweeks available, some coworkers are friendly

ConsIt's a call center, so you're sedentary
Hearing about child abuse 8hrs a day leads to high EE burnout

Advice to Senior ManagementEncourage EEs to get up from their desks and walk

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