Texas Guaranteed
2.7 of 5 12 reviews
www.tgslc.org Round Rock, TX 500 to 999 Employees

Texas Guaranteed Reviews

Updated May 24, 2014

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2.7 12 reviews

                             

30% Approve of the CEO

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Sue McMillin

(10 ratings)

36% of employees recommend this company to a friend
12 Employee Reviews
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    Great place to work

    Anonymous Employee (Former Employee)
    Round Rock, TX

    ProsGreat benefits, salaries, and bonus

    ConsNot much room for advancement, technology is outdated, and company's future is indefinite.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 years here was too long

    Recall Specialist (Former Employee)
    Round Rock, TX

    ProsThe building is nice, and the location in La Frontera is better than anywhere else in Round Rock. The employer retirement contributions are great by private sector standards. The educational reimbursement is very generous. Branding and company-wide communications are professional and done well. Initial training is extensive, and there are many training classes constantly being offered that you can choose to attend. Some of the classes are more warm and fuzzy, which is a nice break. The annual bonus was a positive. I met some genuinely good people. This seems to be a good place to work if you're not on the phone.

    ConsTG talks a lot about college access, but the company's existence is based on its almost contradictory role as a glorified collections agency so if you have to be on the phone, you are going to have to talk to some very unhappy people. Almost all senior and supervisory positions were obtained by long-term employees who are still hanging on from the company's glory days in the time of FFELP. There is little opportunity for advancement here, and an ever declining loan volume meant getting laid off was always a possibility. There was a constant influx of employees coming and going out the door. All the revenue at TG is brought in by employees on the phone, while there are many employees off the phone who make more compensation yet add little value to the company. HR plays an exceptionally large role in management decisions and politics at TG. Promotion was mostly based on the good ol' boy system, not skill or added value.

    Advice to Senior ManagementLet your employees know that you are coming up with new ideas and treat your employees like intelligent professionals.

    No, I would not recommend this company to a friend

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    Great people, great benefits

    Anonymous Employee (Current Employee)

    ProsMotivated workforce, employee-oriented, service-oriented, excellent benefits, good facility, high priority on security of information and safety and health of employees

    ConsLimited career advancement, a lot of people have been here for 10, 15, 20, 25, and even 30 years. Good place to get some experience but then you may need to move on to advance.

    Advice to Senior ManagementPrepare for the future

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Thought it was awesome for the first month, then reality sunk in...

    Default Recovery Specialist (Current Employee)
    Round Rock, TX

    ProsAwesome benefits almost unheard of anymore, lots of time off, very generous on holidays and vacation time. Potential for bonuses still generous but not nearly what it once was, most coworkers are really nice and there is a great diversity of workers.

    ConsNo job security what so ever, they would rather replace you then to find a position you can thrive in. The whole culture of what we do is changing by new laws and regulations and the companies reaction to it is slower then a snails pace. They find any reason what so ever to make sure they do not pay you a penny more then they want to, even though the job is much more difficult then ever before.

    Advice to Senior ManagementSpend a few days doing what the departments that generate the revenue do. Sit with them and see what actually takes place instead of constantly sending out new rules through email. There is a lot of money being made with no credit being given and then the workers are told they are not producing, which in the end the company is still getting paid. It is common knowledge that workers must brown nose their superiors to get anywhere in this company, it is not based on your work ethic.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    It was a good place to work for many years, but the future is not promising.

    Default Recovery Specialist (Former Employee)
    Round Rock, TX

    ProsHealth benefits, training, occasional corporate events aimed at providing employee appreciation, etc.

    ConsThere are no career advancement opportunities, lack of communication, and over all employee morale is very bad.

    Advice to Senior ManagementYou should request employee feedback through anonymous surveys on a quarterly basis, using open ended questions, and actually use the results to target the individuals needing improvement in their job performance. Lead by example and from the top down!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great work/life balance but morale and dissatisfaction is bad

    Research Specialist (Current Employee)
    Round Rock, TX

    ProsWork/life balance, flexibility, great co-workers, ability to learn new things. Ethics at TG is very important. Harassment or discrimination is not tolerated (from what I could see) and the company does what it can to create a close knit community with its employees.

    ConsIt really depends on your department. The department that I worked in was very dysfunctional. As the company is going through a lot of changes right now there is a lack of job security for most people. There isn't enough communication to employees about where the company is going.

    Advice to Senior ManagementGo after new business opportunities without fear of how it will play politically.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Many employees have been employed 20 plus years, no one wants to leave because its such a great place to work at!

    Default Recovery Specialist (Current Employee)
    Round Rock, TX

    ProsExcellent benefits, better than most
    Same holidays as the state agencies
    Flexible time off when needed
    Company provides bonuses and ongoing incentives
    Plenty of opportunites for advancement
    Showers in restrooms
    Free Popcorn and waterfilter machines available
    Employees always able to participate in various committees and events

    ConsAnnual increases truly depend on the companies overall performance

    Yes, I would recommend this company to a friend

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    Not What I Thought

    Analyst (Former Employee)
    Austin, TX

    ProsGreat work, life balance. Slow pace and light workload. They company has good friends in high places and is very much respected by many of its customers.

    ConsVery slow, state agency feel and pace. Very much driven by government decisions. Management is slow to recognize their employees. Many employees have a very long tenure and are very entrenched in the company.

    No, I would not recommend this company to a friend

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    A depressing place to work

    Default Loan Collector (Current Employee)
    Round Rock, TX

    ProsGood health package/dental/vision.
    Facility is in a nice neighborhood

    ConsCubicle farm with arrogant micro management constantly playing games with your livelihood (commission)
    Base pay is 12 dollars per hour and they bait you into the job with promises of huge bonuses.
    What they don't tell you is that they frequently change the incentive structure in the middle of the month/quarter.
    For those that have never worked for commission, it's the equivalent of changing the rules of a card game in the middle of a hand.

    In the unfortunate instances you must make contact with your chosen team leader
    for approval or have a question, you are typically treated with contempt for interrupting their conversations about leisure activities like sports.
    The collector however is expected to work like a dog so that they can take credit for motivating their employees and hit their financial benchmarks.

    Moral is low and stress and resentment are high.

    No, I would not recommend this company to a friend

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    Good work environment

    Project Manager (Former Employee)
    Austin, TX

    ProsFriendly atmosphere and supporting staff.
    Good work environment.

    ConsSlow in adopting new technology.

    Advice to Senior ManagementBe aggressive with technology

    Yes, I would recommend this company to a friend

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