Texas Guaranteed

  www.tgslc.org
  www.tgslc.org

Texas Guaranteed Reviews

Updated November 10, 2014
Updated November 10, 2014
16 Reviews
2.7
16 Reviews
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Sue McMillin
12 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    "Was" a great place to work, but the future is uncertain.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Texas Guaranteed full-time (more than 10 years)

    Pros

    People, location and facilities are great, and the attention to customer service (both internal & external) is commendable. Compensation and benefts are very good (assuming they don't change given the climate).

    Cons

    The future is completely uncertain and there's no confidence in the future given the amount of time that's gone by without any real creativity or change from management.

    Advice to ManagementAdvice

    Not sure there's any advice to give, since they've heard it for years and have purposefully chosen to ignore it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Moving Away From Their Mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist in Round Rock, TX
    Former Employee - Specialist in Round Rock, TX

    I worked at Texas Guaranteed full-time (more than an year)

    Pros

    Great co-workers and general company culture. Small-touch perks like a well-stocked, comfortable breakroom, lending library, etc. made for a relaxed atmosphere. Learnig opportunities offered to many, but...

    Cons

    Unfortunately, my area was generally a phone bank. That mean our department did not have the flexibility to attend extra-curricular learning sessions or training. Most importantly, management was losing sight of the mission of the company (to assist students financially.) Worked in a department that was not part of collections, but management insisted on pushing us to get people into payment agreements while we had them on the phone -- even borrowers that had just started their six-month grace period. Company values are deteriorating almost as fast as morale.

    Advice to ManagementAdvice

    Don't feed potential employees the PR good-feel mission of the company. Instead, be honest and tell them what you expect so they know what to expect. If you are not going to provide the time to take advantage of some of the opportunities available to other employees, tell them so.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Good company need new business

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Texas Guaranteed

    Pros

    Good work life balance. Relaxed atmosphere to work in. People are enjoyable to work with. Salary is ok

    Cons

    Software installation process takes way to long affecting ability to perform agile development. Unstable business

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  5.  

    Just another job...nothing special.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst in Round Rock, TX
    Current Employee - Systems Analyst in Round Rock, TX

    I have been working at Texas Guaranteed full-time (more than 10 years)

    Pros

    The location is great, the salary is better than State government, and the worker bees work well together in harsh conditions.

    Cons

    The work is boring and many days there is nothing to do. Then you would get 3-4 projects at once due at once. Poor management and utilization of resources. One never knew what was going on. The software/hardware/technology is very outdated. They never heard of SOA or EA. It would take them 20 years to become CURRENT for today. Most data fields (same values) are in 20 locations. NIGHTMARE. I had more skills when I arrived than I do now. No training.

    Advice to ManagementAdvice

    Management is a joke. As long as they got their paycheck...they didn't plan, strategize, or care about the future.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    2 years here was too long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recall Specialist in Round Rock, TX
    Former Employee - Recall Specialist in Round Rock, TX

    I worked at Texas Guaranteed full-time (more than an year)

    Pros

    The building is nice, and the location in La Frontera is better than anywhere else in Round Rock. The employer retirement contributions are great by private sector standards. The educational reimbursement is very generous. Branding and company-wide communications are professional and done well. Initial training is extensive, and there are many training classes constantly being offered that you can choose to attend. Some of the classes are more warm and fuzzy, which is a nice break. The annual bonus was a positive. I met some genuinely good people. This seems to be a good place to work if you're not on the phone.

    Cons

    TG talks a lot about college access, but the company's existence is based on its almost contradictory role as a glorified collections agency so if you have to be on the phone, you are going to have to talk to some very unhappy people. Almost all senior and supervisory positions were obtained by long-term employees who are still hanging on from the company's glory days in the time of FFELP. There is little opportunity for advancement here, and an ever declining loan volume meant getting laid off was always a possibility. There was a constant influx of employees coming and going out the door. All the revenue at TG is brought in by employees on the phone, while there are many employees off the phone who make more compensation yet add little value to the company. HR plays an exceptionally large role in management decisions and politics at TG. Promotion was mostly based on the good ol' boy system, not skill or added value.

    Advice to ManagementAdvice

    Let your employees know that you are coming up with new ideas and treat your employees like intelligent professionals.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Round Rock, TX
    Former Employee - Anonymous Employee in Round Rock, TX

    I worked at Texas Guaranteed full-time (more than 5 years)

    Pros

    Great benefits, salaries, and bonus

    Cons

    Not much room for advancement, technology is outdated, and company's future is indefinite.

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    Great people, great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Texas Guaranteed full-time (more than 3 years)

    Pros

    Motivated workforce, employee-oriented, service-oriented, excellent benefits, good facility, high priority on security of information and safety and health of employees

    Cons

    Limited career advancement, a lot of people have been here for 10, 15, 20, 25, and even 30 years. Good place to get some experience but then you may need to move on to advance.

    Advice to ManagementAdvice

    Prepare for the future

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Thought it was awesome for the first month, then reality sunk in...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Default Recovery Specialist in Round Rock, TX
    Current Employee - Default Recovery Specialist in Round Rock, TX

    I have been working at Texas Guaranteed full-time (more than an year)

    Pros

    Awesome benefits almost unheard of anymore, lots of time off, very generous on holidays and vacation time. Potential for bonuses still generous but not nearly what it once was, most coworkers are really nice and there is a great diversity of workers.

    Cons

    No job security what so ever, they would rather replace you then to find a position you can thrive in. The whole culture of what we do is changing by new laws and regulations and the companies reaction to it is slower then a snails pace. They find any reason what so ever to make sure they do not pay you a penny more then they want to, even though the job is much more difficult then ever before.

    Advice to ManagementAdvice

    Spend a few days doing what the departments that generate the revenue do. Sit with them and see what actually takes place instead of constantly sending out new rules through email. There is a lot of money being made with no credit being given and then the workers are told they are not producing, which in the end the company is still getting paid. It is common knowledge that workers must brown nose their superiors to get anywhere in this company, it is not based on your work ethic.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    It was a good place to work for many years, but the future is not promising.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Default Recovery Specialist in Round Rock, TX
    Former Employee - Default Recovery Specialist in Round Rock, TX

    I worked at Texas Guaranteed full-time (more than 5 years)

    Pros

    Health benefits, training, occasional corporate events aimed at providing employee appreciation, etc.

    Cons

    There are no career advancement opportunities, lack of communication, and over all employee morale is very bad.

    Advice to ManagementAdvice

    You should request employee feedback through anonymous surveys on a quarterly basis, using open ended questions, and actually use the results to target the individuals needing improvement in their job performance. Lead by example and from the top down!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Great work/life balance but morale and dissatisfaction is bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Specialist in Round Rock, TX
    Current Employee - Research Specialist in Round Rock, TX

    I have been working at Texas Guaranteed full-time (more than 3 years)

    Pros

    Work/life balance, flexibility, great co-workers, ability to learn new things. Ethics at TG is very important. Harassment or discrimination is not tolerated (from what I could see) and the company does what it can to create a close knit community with its employees.

    Cons

    It really depends on your department. The department that I worked in was very dysfunctional. As the company is going through a lot of changes right now there is a lack of job security for most people. There isn't enough communication to employees about where the company is going.

    Advice to ManagementAdvice

    Go after new business opportunities without fear of how it will play politically.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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