Pros – Employees are generally nice and kind. Mediocre work from non-management is accepted and is the "norm" so if you don't like to work hard you don't have to. Some employees work really hard but these are few and far between.
Cons – The Benson has SO many issues. First of all, it is stuck in 1980. The management, the rooms and the culture. Employees aren't trusted on any level which creates resentful employees that stick around because it's easy and hard to get fired (union hotel). Resentful employees creates workers who only do the bare minimum which reinforces management's beliefs that they can't trust workers. Management then micro-manages making even minor changes difficult to come by. EVERYTHING requires multiple levels of approval from multiple managers. While the Benson is constantly searching for new owners, new owners will not fix the problem unless they wipe out the vast majority of this diseased company.
Advice to Senior Management – It is very difficult to offer advice-- the whole hotel needs a new owner and needs to start completely fresh.
No, I would not recommend this company to a friend