61% of the CEO
Pros – The team are friendly and sociable, whilst also highly professional. Everyone knows a good deal about the products and help customers find what they want, even when the customers aren't sure themselves. The team also have a good target plan each week and month in order for the store to get more commission. The targets are also often hit. Managers help the staff grow in confidence gradually by supporting them throughout the job and explaining how each task can be done quicker and better.
Cons – Sometimes it can be hard to look busy when it reaches a time where less customers are visiting the shop. However, this creates time for the less challenging tasks e.g. simple touch ups such as labeling and pricing products, making the store look presentable. Also spillages can happen often.
Advice to Senior Management – When leaving work colleagues with delegated responsibilities, take care to note which members of staff would be best as what, as some people can have natural flares for certain tasks. Also, when leaving someone else in charge, make sure their behaviur is monitored to a certain level in order to make sure they are not getting carried away with being in charge or bending the rules.
Pros – Generous Bonus scheme, Useful internal computer system for learning policies, retail academy good (in theory...if they bother to train you). Good ethics and charity support (Against animal testing, supporting community fair trade, Teenage Cancer Trust funraising etc)
Cons – Lack of organisation, unfair treatment of management staff, unrealistic time frames for shop changes, severe lack of personal/professional support, severe lack of training. Stepford wife way of treating staff (especially female!). Poor work/life balance (usually 3 hours+ of unpaid overtime a day for staff and management!!).
Advice to Senior Management – Rethink the way you treat your management staff. Too much is asked of them with too little time to do it. Pressure in retail is normal, but you have driven away far too many members of staff for this to be considered a reasonable amount!
No, I would not recommend this company to a friend
Pros – Role based on product experience
Cons – lack of clear customer proposition
Advice to Senior Management – listen to ideas from shop floor
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
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