The Body Shop

  www.thebodyshop.com
  www.thebodyshop.com

The Body Shop Reviews in London, England

Updated December 4, 2014
Updated December 4, 2014
270 Reviews
3.0
270 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Body Shop CEO Jeremy Schwartz
Jeremy Schwartz
3 Ratings

Review Highlights

Pros
  • Great products from a company that does not test on animals or use animal products (in 30 reviews)

  • Great products, good employee discount, some amazing fellow employees (in 24 reviews)


Cons
  • Direction from upper management is not the same message from DM and Area Manager (in 23 reviews)

  • District managers are doing nothing (in 14 reviews)

More Highlights

6 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Challenging but passionating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in London, England (UK)
    Current Employee - Director in London, England (UK)

    I have been working at The Body Shop full-time (more than 8 years)

    Pros

    Lot's of different projects and interesting activities going on all the time.
    The leadership team is passionate, some of them are very strong leader you want to work hard for.
    The brand has an mazing story and the community fair trade programs give you a reason to wake up and work hard for this brand.
    Things are moving forward quickly which make me happy of being where I am.

    Cons

    Not everybody is working 100%
    decision making is often too long and there is, sometime, a "yes man" culture with the more senior managers which I found quite sad.

    Advice to ManagementAdvice

    Embrace the opinions of all and be more structured and clear in giving direction.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Blind Arrogance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at The Body Shop

    Pros

    None that spring to mind.

    Cons

    Arrogant and disorganised. No consideration with regards work/life balance. Decision by committee. Single minded, rude and devious.

    Advice to ManagementAdvice

    Wake up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Good company to work for, great learning base and fantastic products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager in London, England (UK)
    Former Employee - Retail Store Manager in London, England (UK)

    I worked at The Body Shop full-time (more than 3 years)

    Pros

    Great opportunity to develop sales and management skills through on going support and training. Hardworking, committed and dedicated staff that are genuine and passionate.
    Fantastic staff discount and great quality products.

    Cons

    Although staff are genuine and passionate they lack strong retail or managerial background that can have a negative impact on recruitment, training and coaching teams.
    The operational team lacks practice on the field and very often their expectations and actions are not relevant to the shop environment and customers needs.
    Too many promotions and regular offers create confusion and frustrations for both team and customer due to the constant changes of visuals, tables and windows in store.
    There is no direct support in store from the HR team and Visual Merchandising team to reflect the requirements set by head office.

    Advice to ManagementAdvice

    Focus on building strong work relationships with the operational team if you're looking for career progression. Sometimes working hard and having the best results will only get you more work rather than recognition.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    An uplifting, enjoyable experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in London, England (UK)
    Former Employee - Sales Associate in London, England (UK)

    I worked at The Body Shop part-time (less than an year)

    Pros

    The team are friendly and sociable, whilst also highly professional. Everyone knows a good deal about the products and help customers find what they want, even when the customers aren't sure themselves. The team also have a good target plan each week and month in order for the store to get more commission. The targets are also often hit. Managers help the staff grow in confidence gradually by supporting them throughout the job and explaining how each task can be done quicker and better.

    Cons

    Sometimes it can be hard to look busy when it reaches a time where less customers are visiting the shop. However, this creates time for the less challenging tasks e.g. simple touch ups such as labeling and pricing products, making the store look presentable. Also spillages can happen often.

    Advice to ManagementAdvice

    When leaving work colleagues with delegated responsibilities, take care to note which members of staff would be best as what, as some people can have natural flares for certain tasks. Also, when leaving someone else in charge, make sure their behaviur is monitored to a certain level in order to make sure they are not getting carried away with being in charge or bending the rules.

    Neutral Outlook
    No opinion of CEO
  6.  

    They DO NOT put their people first!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in London, England (UK)
    Former Employee - Management in London, England (UK)

    I worked at The Body Shop full-time (less than an year)

    Pros

    Generous Bonus scheme, Useful internal computer system for learning policies, retail academy good (in theory...if they bother to train you). Good ethics and charity support (Against animal testing, supporting community fair trade, Teenage Cancer Trust funraising etc)

    Cons

    Lack of organisation, unfair treatment of management staff, unrealistic time frames for shop changes, severe lack of personal/professional support, severe lack of training. Stepford wife way of treating staff (especially female!). Poor work/life balance (usually 3 hours+ of unpaid overtime a day for staff and management!!).

    Advice to ManagementAdvice

    Rethink the way you treat your management staff. Too much is asked of them with too little time to do it. Pressure in retail is normal, but you have driven away far too many members of staff for this to be considered a reasonable amount!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Values based company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Consultant in London, England (UK)
    Former Employee - Retail Consultant in London, England (UK)

    I worked at The Body Shop full-time (more than an year)

    Pros

    Role based on product experience

    Cons

    lack of clear customer proposition

    Advice to ManagementAdvice

    listen to ideas from shop floor

    Recommends
    Positive Outlook
    No opinion of CEO

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