The CBE Group Reviews

Updated April 20, 2015
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3.3
18 Reviews
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Thomas R Penaluna
12 Ratings

Employee Reviews

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  1. Good company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - The Analyst Intern in Cedar Falls, IA
    Current Employee - The Analyst Intern in Cedar Falls, IA

    I have been working at The CBE Group full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice people to work with

    Cons

    The pay is not very high.

  2. Fraud Analysis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fraud Analyst in New Braunfels, TX
    Former Employee - Fraud Analyst in New Braunfels, TX

    I worked at The CBE Group full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Schedule, location, free water, bathrooms

    Cons

    Management, pay, contract owners, benefits

    Advice to Management

    Stop playing games, this is a business!

  3. A Get You By Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative in Overland Park, KS
    Former Employee - Collections Representative in Overland Park, KS

    I worked at The CBE Group full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Pay
    A lot of charity work
    PTO acrued 4 hours on the 15th and last day of month
    paid on the 15th and last day of month

    Cons

    Didn't hit goals so no commission
    Horrible hours
    Poor management

    Advice to Management

    Get management training.

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  5. Helpful (1)

    Department was a joke, but as a whole a great employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Recruiter in Cedar Falls, IA
    Former Employee - Human Resources Recruiter in Cedar Falls, IA

    I worked at The CBE Group full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Most departments that I worked with were wonderful. I worked with the IT, Organizational Development (Training), Accounting, and Command Center departments on a daily basis and nearly everyone was wonderful to work with. They do believe in a very friendly, hard-working environment. The communication from a few of the department heads was a bit lacking from time to time, but that was strictly because of how quickly they are expanding, and not a lack of effort.
    The pay was... sufficient. In a recruiter position, and nearly all salaried positions there is a chance for bonus, but as the fine print states it is "up to". The benefits were okay.

    Cons

    I was hired as a recruiter in the Human Resources department, which as an experienced recruiter from a different company kind of caught me off guard since it was disclosed in any of the 3 interviews I had. One interview on the phone, one interview via Skype, and then finally one at their Cedar Falls office. In the interviews I was told I would be doing 70-80% recruiting and 20-30% "special projects". In reality I spent 60-70% doing secretarial work (W-2s, I-9s, background checks, setting up drug screens, criminal background checks, etc, etc) and 20-30% recruiting. The other 10% was utilized a few job fairs we went to, and other random things. I was told they wanted someone to come in and help make some changes, and anytime I brought something up, it was brushed off.
    Training didn't exist in my position, which based on some of their weird, off the wall procedures, is a complete joke.

    Advice to Management

    Consider re-writing the job description for your recruiter so it discloses that there will be so much HR based work included, or at least disclose it in the interview. It was a true disappointment that the one department that is off is the one that is supposed to keep the rest in line.

  6. Too many ways to take your pay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The CBE Group

    Pros

    Relaxed environment, friendly people, friendly management and open door policy

    Cons

    As a new hire we were told less information about how to use the system fully and reprimanded after mistakes were made. Each day it seemed that we were informed of new policies that could reduce pay, take away the bonus and all together lower morale.

    Advice to Management

    If training is 3 weeks long let the last week consist of being on the phone and then listening to at least call for improvement as a way to see mistakes prior to hitting the floor.

  7. Stay Away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector in Atlanta, GA
    Current Employee - Collector in Atlanta, GA

    I have been working at The CBE Group full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    At first, everyone worked together - at the end NOBODY cared for anyone but themselves

    Cons

    Management just dosen't listen; very disfunctional atmosphere which affects the bottom line.

    Advice to Management

    Don't ignore problems until it's too late. I

  8. The people you work with are great, the work environment is negative and upper management do not communicate well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The CBE Group full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good job if you like talking on the phone or working in data entry. Benefits are good.

    Cons

    Work environment is toxic at times, people can be negative and upper management do not communicate well with each other or with the rest of the company. It was hard to know exactly what we had to do sometimes.

    Advice to Management

    Communicate better, when I was there it was terrible and made the employees frustrated.

  9. Helpful (1)

    Once upon a time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collection
    Current Employee - Collection

    I have been working at The CBE Group full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great management at the lower and middle levels. They work with you and treat you as a person. They praise you for your work. Very encouraging and offer lots of self help classes and training.

    Cons

    In the 3 years I have been here there has been 6 compensation changes each getting worse. Corporate is now monitoring and micromanaging with people who never worked a single portfolio. Upper management makes poor decisions.

    Advice to Management

    go back to compensation plan that was in place 3 years ago and stop changing it!!!
    Like always in every company upper management cuts corners and the expect everyone to be happy about screwing with us!!

  10. Thw enviornment was pleasant and for the most part a very pleasant place in which to work !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Collector in Atlanta, GA
    Former Employee - Commercial Collector in Atlanta, GA

    I worked at The CBE Group full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Salary ....hands down...no other company can compare in this line of field !

    Cons

    The management staff was not fair in promoting employees based on race

    Advice to Management

    Promote from within based on level of work ethics and performance instead of favoratism !

  11. Positive work enviornment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Debt Collector in Waterloo, IA
    Current Employee - Debt Collector in Waterloo, IA

    I have been working at The CBE Group full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is by far one of the most positive places I’ve ever worked. They don’t tolerate negative behavior among either the management or the employees. There are very clear expectations laid out for both job performance and behavior, and as long as you meet those expectations, you’ll do fine. The benefit packages are generous. If you do well at your job, you stand to make a lot of money. If you show ambition, they will find a way to promote you.
    It tends to attract a lot of single moms with limited education, and for good reason: it enables them to make good money without having a background or degree in debt collection

    Cons

    Unless you're on one of the government contracts, the starting pay is low. They sometimes change the commission goals around and make it harder to hit goal. They recently changed the compensation package for supervisors, and right now it’s so low that it’s not attracting the right people to the job. Supervisors used to be rewarded based on how well their teams did; now it’s based on profit-sharing, which has cut the earning ability of supervisors down significantly.

    Advice to Management

    Make the supervisor positions more attractive again. Those who are good collectors and make a lot of money have no motivation to move up. Their experience and technique-- which they could be passing on to other collectors in a leadership role—is lost. It’s been years since the starting wage for collectors has been raised, and this needs to be changed, especially in light of the fact that you’re about to hire hundreds of new employees for a new contract. If you want the best the Cedar Valley has to offer, make it worth their time

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