The Capital Grille

  www.thecapitalgrille.com
  www.thecapitalgrille.com
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The Capital Grille Reviews

Updated September 12, 2014
Updated September 12, 2014
24 Reviews
3.3
24 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Clarence Otis Jr.
5 Ratings

Employee Reviews

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  1.  

    Upscale Restaurant and Upscale Service

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Capital Grille part-time

    Pros

    Get to work with high end clientele in an upscale environment. Lots of opportunity to move up with a little dedication.

    Cons

    Benefits are lacking if you are not full time management.

  2.  

    Apparently hasn't changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sous Chef  in  San Francisco, CA
    Former Employee - Sous Chef in San Francisco, CA

    I worked at The Capital Grille full-time for more than a year

    Pros

    Dry Aging was totally impressive and what I went to the Capital Grille to learn

    Cons

    Worked 75 hours a week... as a sous chef... executive chef was no HELP at all... first CG on the west coast... 2 years later closed... work life balance non-existent...all kitchen staff over-worked... company didn't listen to advise from experienced chefs....

    Advice to ManagementAdvice

    listen to experienced executive chefs... we know our market.... hire enough folks to open a restaurant without forcing employees to work 75 hour work weeks.... no exaggeration... AT ALL

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Not bad for a chain steakhouse

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Capital Grille

    Pros

    Lots of teamwork and help from management; good benefits

    Cons

    Too focused on cutting costs and the quality of the product has declined

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  5.  

    Former Server at CG

    Current Employee - Server  in  Costa Mesa, CA
    Current Employee - Server in Costa Mesa, CA

    I have been working at The Capital Grille part-time for more than 3 years

    Pros

    Tips can be very, very good. But the menu is boring and almost never changes. The win\es are obviously profit driven rather than having cool wines on the menu.

    Cons

    As a server you have to run your own first and second courses. The night shift is extremely cut throat, people have bad attitude . Everyone complains about something.

    Advice to ManagementAdvice

    ok.

    Doesn't Recommend
  6.  

    Bad Management Very Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Boca Raton, FL
    Current Employee - Server in Boca Raton, FL

    I have been working at The Capital Grille full-time for more than a year

    Pros

    Prestigious and great to add to resume as a building block. Good intentions with company values. Good training documents and food.

    Cons

    At this location (Boca Raton), management and guests are almost unbearable. Management is very political and there is not much equality amongst servers in respect to stations. Management continually will penalize you for voicing your thoughts or opinions via bad sections or bad scheduling. It in-turn creates a bad work atmosphere as many staff are bitter towards other co-workers. This location might have one of the highest turnovers for employee staff within the Capital Grille chain.

    Advice to ManagementAdvice

    Equality! More skilled/impartial management. Every staff member hired should be up to Capital Grille standards. By doing such, every server should be more or less equal, and a fair section rotation should be setup within the restaurant. Management should plan appropriately the amount of staff needed for each evening. Many nights the restaurant is severely overstaffed only to appease upper management with no complaints. -Boca guests know to complain even if not an issue as they are rewarded with $50 gift card (sorry card).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Host position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Capital Grille

    Pros

    Great group of people for the food service industry

    Cons

    The Indianapolis location is open 6:30a-10:30/11p 365 days a year.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great money if you are a server or bartender. If you are hourly, hours are cut!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Capital Grille full-time for more than 5 years

    Pros

    Lots of money for the amount of time worked if you are a bartender or server. If you are hourly, raises are very little or none at all.

    Cons

    Benefits used to be great and so was management. Not so much anymore.

    Advice to ManagementAdvice

    Treat employees like you would like you would like to be treated. Either employees are micro managed or not managed at all. It depends on if you are a favorite of the managers or not.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great food

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess  in  Orlando, FL
    Former Employee - Hostess in Orlando, FL

    I worked at The Capital Grille part-time for more than 8 years

    Pros

    Excellent wine list and hours are great

    Cons

    Long hours on your feet but people are great

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Terrible management structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Capital Grille full-time for less than a year

    Pros

    Decent food. Access to cheap ingredients. Good dry aging program

    Cons

    Chefs are overworked. There is only 1 exec and 1 sous per kitchen. ABSOLUTELY do NOT believe them when they tell you it is a 55 hour work week!!! It is 65-75 on average with no consistency in your schedule. if you want any sort of work/life balance this is not the place for you

    Advice to ManagementAdvice

    Stop treating your chefs like slave labor. Invest in more kitchen management so your chefs can have the quality of life you preach about at Darden U.

    Positive Outlook
    No opinion of CEO
  11.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Miami, FL
    Current Employee - Manager in Miami, FL

    I have been working at The Capital Grille full-time for more than 3 years

    Pros

    For the most part, great atmosphere plus awesome food------ of course, the money isn't bad either! Plenty of room to advance within the company and great training.

    Cons

    Can be a bit uptight at times! Understandable considering the high level, but still... I really is unnecessary to take it to such an extreme.

    Advice to ManagementAdvice

    Relax..... just a little.

    Recommends
    Positive Outlook
    No opinion of CEO

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